Total 2 job vacancies by Acclivis Technologies And Solutions Pte. Ltd.

Key Responsibilities:

• Design and implement network architectures for LAN/WAN/Wireless
• Configure and deploy routing protocols (OSPF, EIGRP, BGP).
• Implement switching protocols (STP, MSTP, VLANs).
• Design and implement network security measures (firewalls, ACLs, VPNs).
• Support, Configure, Maintain and Upgrade corporate customer’s network devices
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput and latency)
• Incident/Problem/Change/Service Request/Configuration Management.
• Create and maintain technical documentation (network diagrams, configurations).
• Assist in network design and implementation.

Experience:

• 8 - 10 years of experience in supporting, configuration, maintenance, and upgrading corporate customer’s network devices.
• CCNP certified (Routing and Switching).
• Good understanding and hands-on experience of networking protocols like routing and switching and Wireless (Physical experience in data centres for all Network devices/equipment).
• Experience in Firewall configuration and network security policy implementation. Hands-on experience on FortiGate/Cisco/Palo Alto/Aruba/ Huawei is desirable.
• Experience in debugging and fixing technical problems in network by coordinating with vendors, data centre and onsite support teams whenever required.
• Have experience in creating network documents and flow diagrams.
• Hands-on remote access and site to site VPN.
• Experience in monitoring tools like solar wind, NMS, Wireshark, MRTG Cacti etc.
• Knowledge of Windows, Linux and Load Balancer will be added advantage.

Responsibilities:

• Lead the design and delivery of change and improvement plans and projects which support the goals of Acclivis’ clients other key strategic initiatives
• Re-engineer digital workflows and improvements and lead the re-architecture/re-design of apps and services to materialise process improvements
• Prototype new solutions that leverage ServiceNow modules ITSM, CSM, Asset, SLM/SLA, Service Catalogue, Service Portal, Knowledge, Discovery, Performance Analytics, Service Mapping, Event Management Integration, Mobile UI, Chat/Connect
• Collaborate in cross-functional teams for better customer enablement
• Define project scopes, objectives and deliverables to achieve launch and implementation within timeline and budget
• Scope and implement tools to monitor application responsiveness, increase automation and reduced downtime to better achieve SLAs.
• Lead and/or perform third-party Management/Integration with other ITSM tools & 3rd Party tools

Requirements:

• ITIL Expert preferred
• Understanding of the IT infra and handled infra projects as Service Delivery Manager in past
• Knowledge of Server & Network management
• Working knowledge and experience with ServiceNow development/ customization/enhancements.
• Understanding of foundational concepts and able to navigate the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes
• Excellent problem-solving and analytical skills
• Excellent interpersonal and leadership skills