Total 4 tech support job vacancies in Information Technology category in Singapore

Responsibilities:

• Primary responsible to handle all incident tickets that are raised, through to closure
• Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
• To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
• Documenting the solutions and workarounds for future reference
• Collaborate with various team, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions
• Assist in Operational tasks such as day-to-day support
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
• Report status and progress to technical lead/manager on a regular basis
• Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimisation of support
• Participat in enhancement of the applications (including documentation and testing)
• Present and provide regular updates on the work matters to team and users / customers
• Prepare / update the relevant documentations related to the project / change appropriately
• Support application testing investigations in testing environments
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environment
• Assist in deploying applications to testing and production environments
• Perform standby duty (24x7) on rotational basis

Requirements:

• Bachelor Degree Computer Science / Engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Good analytical and problem solving skills
• Min 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus.
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.

Responsibilities:

• Performing onsite hardware replacement including,
• Laptop/Desktop/All-in-one motherboard replacement
• Laptop/All-in-one LCD replacement
• HDD/SSD replacement, including reloading Windows-based operating system and drivers
• System Chassis replacement Eg. Palmrest, LCD cover, Keyboard, Touchscreen assembly
• Identify and troubleshoot PC fault symptoms like No post, No Power, No Boot, No Display, and other intermittent issues
• Provide technical support to the end users
• Ad-hoc as per assigned.

Requirements:

• Min Nitec in any discipline
• Good time management
• Good English verbal communication skills
• Process-orientated
• Preferably HPE Certified, Dell Certified or Lenovo-Certif
• Travelling required - Willing to commute to several customer sites in a day

Responsibilities:

• Performing onsite hardware replacement including,
• Laptop/Desktop/All-in-one motherboard replacement
• Laptop/All-in-one LCD replacement
• HDD/SSD replacement, including reloading Windows-based operating system and drivers
• System Chassis replacement Eg. Palmrest, LCD cover, Keyboard, Touchscreen assembly
• Identify and troubleshoot PC fault symptoms like No post, No Power, No Boot, No Display, and other intermittent issues
• Provide technical support to the end users
• Ad-hoc as per assigned.

Requirements:

• Min Nitec in any discipline
• Good time management
• Good English verbal communication skills
• Process-orientated
• Preferably HPE Certified, Dell Certified or Lenovo-Certif
• Travelling required - Willing to commute to several customer sites in a day

Key Responsibilities

• Provide technical support for network infrastructure, including routers, switches, firewalls, and other network equipment.
• Install, configure, and maintain network systems and equipment.
• Monitor network performance and troubleshoot issues as needed.
• Collaborate with other team members to ensure the network infrastructure meets the needs of the organization.
• Handle administration work and other adhoc projects
• Need to be on standby for weekends activities

Qualifications

• Minimum of 3 years of experience in a similar role.
• Strong knowledge of network infrastructure, including routers, switches, firewalls, and other network equipment.
• Experience with network protocols, including TCP/IP, DNS, and DHCP.
• Excellent problem-solving and troubleshooting skills.