Total 14 support analyst job vacancies in Information Technology category in Singapore

About the Role:
We are seeking a highly motivated Metadata Specialist to join our team. In this role, you will play a key part in the implementation and management of metadata to support enterprise data governance and compliance initiatives. If you have a strong background in data management, problem-solving, and stakeholder engagement within the financial services domain, we’d love to hear from you.

Key Responsibilities:

• Manage metadata activities across the entire lifecycle, including collection, quality control, and maintenance.
• Conduct thorough reviews of metadata to ensure accuracy, quality, and compliance with organizational governance standards.
• Provide recommendations on metadata improvements based on stakeholder input and governance guidelines.
• Support the onboarding of stakeholders, particularly within financial institutions, into the organization's data governance and compliance roadmaps.
• Collaborate with cross-functional teams to ensure metadata aligns with enterprise data management objectives.
• Identify, analyze, and resolve metadata challenges to support effective data discovery and utilization.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience with metadata management, quality control, and governance processes.
• Strong problem-solving skills, with the ability to analyze complex metadata issues and provide actionable solutions.
• Experience in stakeholder engagement, particularly in guiding financial institutions through data governance frameworks.
• Excellent communication and interpersonal skills to collaborate with various teams and stakeholders.

Preferred Qualifications:

• Familiarity with enterprise data governance tools and platforms.
• Experience in metadata management within financial institutions or highly regulated industries.
• Knowledge of compliance and data governance best practices.

EA License: R1873481

Company EA License: 11C4879

Job Description

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.

• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.

• Translate functional requirements to design.

• Work with technical SMEs to understand their requirements and ensure these are met.

• Define best practices and standards for the microservice implementation.

• Identify and define implementation patterns.

• Lead activities to build accelerators and tools to increase the quality of deliverables.

• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.

• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.

• Continuously seeks to manage and utilize technology, platforms, and systems more efficiently.

• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in computer science.

• 10 years of technical experience within architecture development, integration of backend systems and development.

• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.

• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.

• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.

• Strong hands-on with design patterns, clean code.

• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.

• Experience in designing and coding scalable Microservices.

• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.

• Experience in Spring Cloud.

• Experience in Azure Kubernetes Service(AKS).

• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.

• Experience in API Management using Azure API Gateway(APIM).

• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.

• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.

• Demonstrated knowledge of OAuth token-based authentication protocol.

• Demonstrated knowledge of PCI and Security Coding Standards.

• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.

• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

EA Number: 11C4879

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

EA Number: 11C4879

Responsibilities

• The role will need a combination of skill sets cutting technical knowledge, techno functional and business analysis, and project management skills.

• Designing functional technology solutions

• Overseeing development and implementation of programs

• Troubleshooting with difficult technical issues and act as a problem solver for delivery tracks.

• Create and assist in presenting IT solutions related point of views to APAC CIO organization.

• Providing technical leadership and support to software development teams

• Understand company needs to define system specifications.

• Monitor systems to ensure they meet both user needs and business goals.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.

• Proficiency with some of the Transaction and Corporate Banking platforms – in areas of Cash Management, Core Banking, Cyber Security, Trade, Digital Channels, Payments, Risk and Compliance, API Microservices, Cloud etc.

• Experienced with deep skills on Transaction Banking - Core Banking projects, Oracle, FIS etc.

Requirements

• Bachelor’s degree in engineering, IT; Masters preferred etc.

• 10+ years of relevant experience in banking technology.

• Required project experience in one of the below 3 areas – Core Banking / Host to Host / Regional Integration Hub

• Experience working with global & regional banks, with deep understanding of banking technology architecture and solutions.

• Solid technical background, with understanding or hands-on experience in software development and web technologies. Able to demonstrate hands on technology coding experience prior to project management in career.

• Understanding of agile / scrum (preferred with scrum master certifications)

• Excellent client-facing and internal communication skills

• Good written and verbal communication skills

• Strong working knowledge of Microsoft Office; will be required to create presentation decks.

EA Number: 11C4879

About the role:

• To coordinate between Application Teams in setting Monitoring system developing for Application enhancements.
• To Develop Monitoring Application
• To support Application running on OpenShift Environment
• To Enhancements bug fixes existing application running in Java, Python and Shell scripts

Your background:

• Knowledge in Java programming
• Knowledge on Python scripts
• Knowledge in Java, ELK stack & Grafana
• Knowledge In Angular , Tapestry
• Knowledge in JBoss, MariaDB, Filebeat & Metricbeat
• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​ (optional)
• Expertise / working/ practical knowledge of containerization platforms – particularly OpenShift (Optional)
• Team player to work with multiple teams and teammates​
• 5 Years minimum professional experience and 2 Years minimum relevant experience
• Willing to work in shifts and in weekends​

EA License: R1873481

Company EA License: 11C4879

Job description

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.

• The broad area of your role covers the following:

• Liaise extensively with external, internal clients and vendors;

• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;

• Successfully translate users requirements into use cases, technical solutions;

• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;

• Good to have - Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc

• Engage customers to explain the rationale of architectures selection, or other technical issues;

• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;

• Prepare system training programs and conduct training to the customers;

• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers required outcome;

• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;

• Perform test briefing to the stakeholders and support UAT.

• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;

• Conduct change impact analysis on customers requests in a change management lifecycle;

• Work with local and off-shore teams to deliver projects on the technical aspects;

• Prepare solutions and proposal for pre-sales activities;

Requirements

• Must have experience working in banking domin;

• Degree in Computer Science and Engineering;

• Minimum 2 years onwards of relevant experience as a Business Analyst and tester, Good to have in Java environment

• Strong analytical skills and possess stamina in following up on issues reported till its resolution;

• Experience in issues/problems and change management processes;

• Ability in analysing system backend logs and performing data mapping and categorisation;

• Able to perform functional and backend testing activities and ensure traceability to requirements;

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;

• Development skillset Java environment, well verse in Jira and SQL is an added advantage;

• Able to work under stringent timeline and exhibit commitment to project completion;

• Strong customer-service orientation and good presentation skills;

• A Good Team Player.

Must well verse in SQL, Linux, System Analysis and UAT testing. Knowledge in Java is an added advantage.

EA Number: 11C4879

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

About the role and your skillset:

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Able to handle data issue management.
• Proficient in Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Provide documentation support in technical/functional specifications.
• Possess investment data domain knowledge.
• Good problem solving and logical thinking.

EA License Number : 11C4879

Job Description

Technical Support:

• Assist with Java application development and troubleshooting.
• Write and optimize SQL queries for reporting and data analysis.
• Support users with technical issues and work on improving system performance.

Functional Support:

• Understand business needs and translate them into technical requirements.
• Work with users and developers to improve processes and functionality.
• Test and ensure new features meet business needs.

Problem Solving:

• Identify and fix technical issues related to Java applications and SQL databases.
• Help analyze operational problems and suggest improvements.

Teamwork:

• Work closely with both technical teams and business users to ensure smooth communication.
• Contribute to system improvements and process automation.

Skills and Requirements:

• Knowledge of Java and Cobol Mainframe programming
• Experience with SQL databases and query writing.
• Good problem-solving skills and attention to detail.
• Strong communication skills to work with both technical and non-technical teams.
• A team player who is eager to learn and grow.

Optional 'Good to Have' Skills:

• Experience with Enterprise Java-related backend frameworks (e.g., Spring, Hibernate, JPA).
• Experience with frontend UI development, particularly with React and Typescript.
• Experience with Microsoft Excel VBA and Excel Macros.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field.
• 3-4 years of experience working with Java, Cobol and SQL.
• Experience in technical support or a similar role is a plus.
• 2+ years of experience in operational support, including incident management, monitoring, and resolution.

EA Number: 11C4879

About the role:

• Collect, analyze, and interpret data from various sources and complex transactions to identify trends, patterns, and insights that inform data solutioning processes
• Implement data validation plans and efforts to ensure datasets meet end users requirements in order to deliver high quality product releases
• Collaborate with cross-functional teams to gather data requirements and ensure data integrity and accuracy
• Identify opportunities for process improvement and operational efficiency based on data analysis
• Monitor data quality, perform data cleansing, and resolve data discrepancies

Responsiblity:

• Proven experience in data analysis, reporting, and business intelligence
• Proficiency in SAP, Tableau, SQL (Snowflake)
• Strong analytical and problem-solving skills with the ability to handle complex datasets
• Excellent attention to detail and ability to deliver high-quality findings and analyses
• Effective communication skills to present complex findings in a clear and concise manner to both technical and non-technical stakeholders
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational and time management skills to handle multiple projects and meet deadlines

Nice to have:

• Proficiency in SAP Business Objects
• Experience with advanced SQL and query optimization techniques

EA License Number : 11C4879

Job Description

Responsibilities :

• To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Business users communications.
• To enhance existing support processes to maintain/improve service level quality.
• Weekend support if any urgent issue or deployment issue.

Skills Required

• Microsoft .Net development skills.
• MS-SQL development skills.
• Debugging and troubleshooting.
• L2/L3 support skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality.

EA Number: 11C4879

• Experience in one or more of the following: Python/Java.
• Very good analytical and problem-solving skills with good understanding of technical risks emerging out of architecture decisions.
• Experience with developing applications and setting up automations in a Linux environment, with sound knowledge of algorithms, data structures, complexity analysis and software design.
• Development skills with experience in real time, distributed and highly secured environments.
• Experience with developing test cases and ensuring appropriate test coverage through unit and automated testing.
• Experience with CI/CD pipelines and release strategies

Responsibilities:

1. Drive analytic projects for all pillars of the banks treasury and markets department, such as bond analytics, news generation FX trading signals and customer hyper-personalization.
2. Create appropriate data visualisations, utilising PowerBI, Tableau and other appropriate tools like Python for effective storytelling.
3. Utilize advanced statistical and machine learning methods to derive insights and predictions from large volumes of transactional, operational and customer data.
4. Create predictive ML models to provide recommendations to front office traders and dealers.
5. Write and refactor code into reusable libraries/ APIs/ tools, deploy machine learning ecosystems/ pipelines and perform sub-system integration as required.
6. Participate in Generative AI (GenAI) and Document AI (DocAI) initiatives for news recommendation, customer pitch generation and market data collation.
7. Perform hypothesis testing and experimentation to discover causal drivers for customer and market behaviours.

Required Experience:

• Bachelor/masters in a quantitative discipline, such as Mathematics/Statistics, Business Analytics, Computer Science, Engineering, or equivalent experience.
• Working knowledge in data visualization tools such as PowerBI, Tableau or equivalent
• Expert working knowledge and hands-on experience using Python and SQL.
• Demonstrable understanding and application of varied AI/ML concepts and models, their mathematical underpinnings, and trade-offs
• Practical experience using quantitative and statistical techniques to solve business problems such as hypothesis testing, regression, causal and correlation analysis, etc.
• Excellent verbal and written communication skills to explain insights from technical work to non-technical audience through presentation or other means.
• Experience working with unstructured data (text, images, audio) and application of NLP/ Computer Vision techniques and deep-learning and transformer models.

EA License Number : 11C4879

Responsibilities:

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.

The broad area of your role covers the following:

• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architectures selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects
• Prepare solutions and proposal for pre-sales activities;

Requirements:

• Must have experience working in banking domin;
• Degree in Computer Science and Engineering;
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A Good Team Player.

EA License Number : 11C4879