Total 2 job vacancies by Ikano-Retail

About the job

We want to fill this Systems Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your contributions will be instrumental in ensuring the efficiency and effectiveness of our business systems, facilitating smooth operations and contributing to the success of our organization.

Your assignment

As a Systems Engineer, your primary responsibility will be to strategize, implement, and maintain scalable, stable, compliant, and cost-effective applications that facilitate business growth and support ongoing operations. Key aspects of this role include:

• Providing Level 2 support to users through the service desk
• Conducting daily maintenance tasks for the backend and job operations of ERP and CRM systems.
• Supporting audit activities related to ERP systems to ensure compliance.
• Support release management and version control processes, including planning and facilitating Users Acceptance Tests (UAT) according to predefined requirements and test cases.
• Offering support to application vendors and coordinating technical meetings with operations and business team stakeholders.
• Taking responsibility for setting up and handing over applications to business end-users in accordance with standards, guidelines, and checklists.
• Creating and maintaining technical documentation and training materials for application systems.
• This role requires a comprehensive approach to IT application management, combining technical expertise with effective communication and collaboration skills to ensure the seamless functioning of business systems.

About the job

This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. This role works closely with store co-workers, super users, Service Office IT team and external IT vendors to ensure high availability, stability, and security of IT system to support store activities and operations.

Your assignment

• Perform day-to-day IT operations and support activities in the store to ensure that IT systems perform with high availability, performance, and security
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
• Perform Store IT support according to IT policies, standards, and SOPs
• Support IT audit, compliance, and security reviews and assessments
• Support implementation of local Store IT project activities within planned scope, schedule, and budgets
• Support Store super users in testing, training, implementation, and upgrade of Store IT systems including associated technical documentation
• Support and coordinate with Service Office IT in system security patches and anti-virus updates on Store IT systems on a needs basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
• Support Service Office IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required or rostered

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Possesses teamwork and service-oriented mindset
• Strong sense of achievement in driving IT operational support

Knowledge:

• At least a Diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
• Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities:

• Install and configure computer hardware, operating systems, servers, storage, networks, printers, and applications
• Maintain, monitor, troubleshoot and support computer systems and networks including POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• Able to work under time pressure with problem solving, priority driven, and business focused approach
• A technical, logical thought process with strong communication skills and has a good command of English