Total 5 call center job vacancies in Information Technology category in d20 bishan ang mo kio

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Data Center Operations group is looking for a Field Service Engineer. The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in Data Centers located within Asia Pacific region. In this role you will focus on developing and sustaining solutions through communication and coordination with Apple Data Center teams and Business Groups to help deliver a solid infrastructure and services to meet global business objectives. We seek a self-starter, visionary team player with strong infrastructure cabling capabilities to drive standards as well as innovative methodologies to achieve these objectives.

Description

You will help complete projects in the deployment and maintenance of compute servers, including cabling infrastructure and DCIM elements. You will provide DC incident management and change control to prevent and/or manage failure scenarios leading to the recovery of services with improvement plans to mitigate future occurrence. A proven track record in vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards is also needed. You will lead material movements with Engineers, Project Managers and/or Customer Business teams on executing movements within required delivery timelines. Ensure required actions are implemented in Apple systems to facilitate job function, identify issues and perform Root Cause Analysis to prevent future operational impact.

Minimum Qualifications

• Expertise with data center operational tasks, including rack sizing, construction, equipment installation and decommissioning. Willing to do hands-on activities.
• Hands-on experience with various copper and fiber cabling structures, cable infrastructure design and labeling methodology.
• Expertise with break-fix and incident management.
• Experience with DCIM (Data Centre Infrastructure Management) tools. Hands-on operations in securing and monitoring equipment with enterprise level management tools.
• Possesses a global perspective with the ability to understand and work effectively in a culturally diverse organization
• The proven ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.

Preferred Qualifications

• Must be capable of independent problem solving and self-motivated.
• Strong communicator at all levels with excellent oral and written skills to a variety of audiences.
• Prior experience in DC operations, supply chain, DC Construction would be beneficial.

Key Responsibilities:

• Involved in System Development and Maintenance whereby design, develop, test, and implement system software to enhance the functionality of the operating systems.
• Install, configure, and maintain operating systems, including Windows and Linux (RHEL), and virtualization platforms like VMware.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.
• Ensure system security through the implementation of patches, updates, and security configurations.
• Provide technical support and troubleshooting for system-related issues. Resolve complex system problems and provide solutions.
• Develop scripts to automate routine tasks and improve system efficiency using scripting languages such as Bash, PowerShell, or Python.
• Maintain comprehensive documentation for system configurations, procedures, and updates.
• Work closely with other IT staff, including network administrators, database administrators, and application developers, to support overall IT infrastructure.
• Manage and participate in system-related projects, ensuring timely delivery and adherence to project specifications.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Programmer or similar role, with specific experience in Windows, Active Directory, Esxi, Linux (RHEL), and VMware environments.
• Proficiency in Windows and Linux (RHEL) operating systems.
• Experience with VMware virtualization technology.
• Strong scripting skills (e.g., Bash, PowerShell, Python).
• Knowledge of network protocols, security practices, and system performance monitoring tools.
• Relevant certifications such as Red Hat Certified Engineer (RHCE), Microsoft Certified Systems Administrator (MCSA), or VMware Certified Professional (VCP).
• Experience with Automation tools like Ansible, Puppet, or Chef.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Support Europe time zone 5.00pm – 2.00am and on-call support during off-hours.

As the Site Consultant for a Global/Regional Data Center I ensure effective and timely coordination of CI Infrastructure activities and overall management of the specified sites by applying the GDC/RDC processes, services and tools.

Consulting

• Coordination of customer projects/activities within the GDC/RDC
• Interface to customer & order teams (first point of contact) to fulfill requirements
• Supports internal coordination (incl. prisonization) of timelines & task for HW installations
• Consults and documents the datacenter service scope
• Consults other PSOs teams and solutions teams as well as the datacenter teams in their activities in the GDC/RDC
• ACI Rollout Coordination

Data Center Management

• Integrate CI standards & products into the GDC/RDC
• Build and maintain a relationship with relevant stakeholders and customer for the GDC/RDC
• Define, report and improve relevant KPIs
• Coordinates quality management activities
• Supports business planning in alignment with controlling

Processes, Tools & Standardization

• International standardization and global alignment of processes
• Coordination of global teams to improve service and ensures local and international knowledge transfer
• Design, implement and documents new standards and processes for the service
• Coordinate tool landscape and implements requirements
• Supports business planning in alignment with controlling

Vendor / ESP Management

• First point of contact for service management
• Service package maintenance
• Financial planning & tracking
• Concept creation for upcoming requirements

Logistic Management

• Supports remarketing and logistics processes

Other Tasks

• Coordinate audits
• Planning & Coordination of Projects and new IT-Rooms and/or buildings
• Supports other teams PSO in their audits for datacenter related topics
• Required knowledge competencies and attributes
• Skill/Competency Cluster: Consulting Knowledge

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in data center management, consulting, or a related field.
• Understanding of BD (department) Services and Products and their connection to each other
• Proven project management & consulting experience
• Experience in international cooperation & communication
• Advance knowledge in process and tool management
• Understanding of Business Planning and Hardware Lifecyle processes
• Experience in resource planning & coordination
• Understanding in operation of Data Centers and Datacenter Infrastructure
• Experience in datacenter processes & value creation
• Basic knowledge in Electric/Electronic related engineering or equivalent
• Basic knowledge in energy efficiency and carbon neutrality
• Target oriented and able to work independently
• Working flexibility, willing to work onsite / ability to travel
• Entrepreneurial thinking (economic, customer & service oriented)
• Ability to coordinate external service provider (ESPs)
• Team player
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

ROLE : Network Operation Center (NOC) Engineer, Level 2 / Network SME

Skills Required:

1) Experience working in large Network Operationst as a level 2 NOC engineer role or above.

● Expert network security devices handling for both setup and operations support.

● Expert knowledge on Checkpoint Firewalls in terms - Troubleshooting and support

● Expert knowledge on Zscaler Internet Access / Bluecoat ProxySG product - Troubleshooting and support

● Expert knowledge on F5 APM, LTM, GTM - configuration and troubleshooting.

2) Expert Internetworking knowledge and experience:

● Expert knowledge on Routing, Switching - configuration and troubleshooting.

● VPN technologies experience

● Nexus 9K, 7K, 5K, and 2K configuration and troubleshooting

● Cisco ISR4K, ASR, configuration, and troubleshooting

● Good knowledge on Citrix SD-WAN configuration and troubleshooting.

● Good Knowledge on Forescout NAC: Troubleshooting incidents and knowledge on policies setup

● Good knowledge on Wireless LAN solution

3) Other skills:

● Knowledge on analyzing packet capture/Wireshark output

● Knowledge on supporting McAfee NSM and IPS sensors

● Knowledge on supporting HP Network Automation (HPNA) Tool

● Knowledge on supporting Cisco ISE / Cisco ACS

● Knowledge on Azure networking (VNET peering, ExpressRoute, NSG etc)

• Periodic walk through; Validation of equipment status, amber lights check.
• Decommissioned of hardware inventories end of life and SME directions.
• Manual inspection of rack space under direction of SME.
• Verify Rack location in the DC, Potential server deployment rebooting of equipment and power cycle under direction of SME.
• Restart Hardware after failure under direction of SME.
• Perform Schedule Start up and shutdown hardware components.
• Connect cables from Rack to Server under direction of SME.
• Configure the RIB/ILO even after reboot.
• Perform Network troubleshooting.
• Perform RAID- Related Maintenance and troubleshooting after a drive replacement under direction of SME.
• Transport failed disk drives to a secure storage area pending eradication and return to vendor.