Total 3,200 community manager job vacancies in Information Technology category in Singapore

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Summary

Act as the main liaison between customers and the Company to manage customer relationship. To achieve sales objective of business and to ensure growth and profitability. Be ultimately responsible for customer satisfaction and business performance for Asia.

Responsibilities

• Serve as the focal point for customer information and quotation for semiconductor product
• Review quote requests in detail and ensure all quotes are provided within the set Lead time and are competitive
• Represents customer’s interest to drive support activities within the Company.
• To expand existing customer business to Singapore branch
• Liaise with Suppliers during quotation stage
• Co-ordinate with Design Engineers and support team on smooth transition from quotation stage to NPI stage.
• Knowledge of machining, manufacturing of parts from Various commodities, supply-chain and operations functions is peferred
• Drives suppliers for cost reduction along with SCM team
• Ability to influence and successfully lead in a fast-paced, matrix-reporting, multicultural environment.
• An effective communicator with customers, suppliers, executives, peers, and subordinates.
• Strategic thinking, problem-solving, negotiation, and decision-making skills.
• Well versed in all MS Office applications.
• Drive closure of any customer technical issues with design engineers

Requirements:

• Bachelor’s degree / Post Graduate Diploma in Industrial / Mechanical / Mechatronic / Electromechanical Engineering or equivalent.
• Minimum 5 to 8 years of working experience in the related field preferably in Contract manufacturing is required.
• Good track record in customer service / program management / account management / project management in Manufacturing industry.
• Autonomy and decision making abilities (in a collaborative approach with Plant Manager and other Leadership team members.)
• Good knowledge of cost and pricing analysis (pre-requisite to understanding pricing in a competitive environment)

Interested applicants, please forward a detailed resume as MS Word format / PDF (DO NOT SEND BY QUICK APPLY) and email to [email protected]

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

Responsibilities:

• Oversee and manage business P&L and budget to ensure business profitability and quality.
• In-charge of department operational efficiency and major projects.
• Establish company standards, policies, goals, and safety guidelines for the business.
• Establish company annual and mid-term budgets.
• Work closely with sales department in acquiring and retaining customers.
• Maintain good relationships with customers and address their needs.
• Develop warehousing strategies and budgets.
• Optimize resources and space within the business unit.
• Execute warehousing development projects and ensure compliance.
• Monitor 3PL activities for cost efficiency and customer satisfaction.
• Collaborate with other departments to maximize opportunities.
• Plan commercial joint ventures with associates.
• Support constant improvement to optimize procedures, cut expenses, and boost operational effectiveness.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Supply Chain Management or Logistics Management or equivalent.
• At least 5 - 8 years of operational experience in 3PL and warehousing industry, with supervisory experience.
• Prior experience in automation technology and logistics business will be ideal.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Assist in coordinating support services and organising activities for the seniors
• Assist in planning & coordinating programmes and activities for the seniors
• Assist in managing, supervising and supporting volunteers
• Conduct Community Screener and ensure buddying & befriending criteria is met
• Assist Programme Executive to prepare monthly report
• General admin duties

Requirements:

• Min. GCE ‘A’ Level, Diploma with Social Service
• Good communication & interpersonal skills
• Preferably with interest and passion for the elderly
• This position is on contract basis

Work Location: Buangkok Green/ Bukit Batok/ Bukit Panjang/ Choa Chu Kang/ Holland Close/ Hougang/ Serangoon/ Teck Whye

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities

• Plan, conceptualize, and create mechanical and electrical designs for vending machines
• Develop testing processes, and perform testing and validation of new designs
• Generate working prototypes for beta testing and customer demonstration
• Perform engineering calculations to support design work
• Create and review technical drawings, plans, and specifications using computer software
• Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors
• Perform detailed documentation to track project development and design process
• Ensure project timeline is met and project stays within budget

Requirements:

• Bachelor's degree in mechanical or electrical engineering or in a related field
• 2-5 years of experience working in engineering
• Firm grasp of engineering concepts, and experience desiging mechanical systems and products
• Excellent math skills: ability to apply advanced mathematical principles and statistics to solve problems
• Experience using CAD software such as SolidWorks, AutoCAD, or similar
• Exceptional technical and problem-solving skills and reasoning ability
• Ability to communicate effectively and clearly
• Must be self-motivated and a great team worker

• To facilitate and coordinate the management of the relevant medical specialty or departments to achieve the mission of the Hospital; through ensuring provision of quality patient care, business and financial growth.
• Translate and communicate the vision, strategic and business plans of the hospital to the relevant areas and ensure alignment of goals and objectives of all departments.
• Provide guidance and directions in the management, planning, organising, coordinating and operational processes of the departments and areas assigned.
• Identify opportunities to implement or facilitate strategies with Clinical Services Director of the relevant medical specialty as assigned to ensure services meet customers needs.
• Develop, mentor and guide staff to ensure good leadership and succession planning.
• Create a conducive environment to facilitate open communications, multi-disciplinary teamwork.
• Develop and implement strategies and plans for achieving customer satisfaction.
• Identify and monitor key performances and customer service standards across Operations department to ensure customers satisfaction.
• Ensure adequate resources are provided for services to perform to the expectations of the customers and in alignment with the Hospitals business and financial objectives.
• Drive annual programme workplan and budgetary planning or review.
• Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services and CME provided.
• Any other projects and assignments as directed by CEO / COO / Directors

Job Requirements:

• Basic degree & Postgraduate degree in hospital and administrative preferred.
• 3 to 5 years of working experience in healthcare or service industry.
• Excellent interpersonal and communicative skills.
• Strong leadership skills.
• Strong analytical skills.
• Proficient in MS Office applications such as Words, Excel and Power Point

Job ID: L8R4Y98R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

• Deliver technical support to customers for UPS and DC Systems and Battery.
• Liaise with end-user on-site for Installation, Commission, repair/maintenance.
• Conduct training sessions for customers on the startup and operational procedures of UPS and DC Systems.
• Monitor maintenance contracts and ensure that work is conducted promptly and within the agreed timelines.
• Collaborate closely with customers and engineers to ensure that site work is conducted safely.

Requirements:

• Diploma in Electrical/Electronics Engineering or equivalent.
• At least 5 years of experience in UPS and DC Power environment.
• Able to travel Asia in short notice.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Sport Programme Manager

Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.

Working days: Mon - Fri
Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
Working location: Ubi
Salary: $3,500 to $5,000

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• To possess at least two to three years of relevant working experience

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Reporting to the Head of TOUCH Cyber Wellness, you engage and educate youths to develop their digital literacy competencies in an ever-evolving digital landscape.

You develop relevant curriculum, content and programmes, delivered in various settings such as school classrooms and social media. Working across teams, you develop platforms, activities and new ways of engaging youths and external stakeholders to advance the cyber wellness and digital literacy agenda in Singapore. You assist the team to identify trends and insights, conduct or supervise market research to identify new opportunities. You provide content development, project management and administrative support for TCW’s youth programmes – which drive real impact on the delivery and shape digital literacy projects & programmes and bridge the digital divide in disadvantaged communities.

Responsibilities:

• Conduct and execute cyber wellness programmes
• Design and develop cyber wellness curriculum/activities
• Utilise tech-based tools for learning and engagement for target audience
• Keep abreast with latest social media/ cyber wellness trends to customise or modify programmes to suit the needs of schools/ stakeholders
• Establish, coordinate and work effectively with schools and stakeholders for programme development
• Make necessary recommendations/measures to meet the programme budgets
• Responsible for managing programme finances and administrative work
• Drive marketing and publicity of programmes for assigned portfolio

Other Responsibilities:

• Public Education outreach and projects
• Engagement with external stakeholders and partners to bring cyber wellness messaging and education to the various target audience

Core Competencies/Attributes:

• Effective public speaking skills
• Strong team player with good interpersonal, facilitation and communication skills
• Relevant knowledge in video games trends and social media applications
• Basic understanding of youth issues. Passionate to work with children and youth and be a strong role model
• Critical thinking – the ability to conceptualize and evaluate new or existing ideas while making relevant suggestions

Requirements:

• Degree holder with a passion for teaching
• Basic to intermediate classroom management skill and group facilitation skill.
• Proficient with video conferencing applications and technology-based learning platforms
• Experience in working with youths effectively
• Proficient in Microsoft Office applications

Working Conditions

• 5-day work week: Monday to Friday, 9am - 6pm
• Location - Bukit Merah
• Attractive remuneration and staff benefits

Responsibilities:

• Manage and oversee the technical aspects of security system projects, specifically CCTV systems.
• Lead and supervise a team of technicians and engineers in the installation, maintenance, and troubleshooting of CCTV systems.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal locations for CCTV cameras and equipment.
• Design and develop CCTV system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide technical support and guidance to clients and internal teams.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Bachelor’s degree in Electronics Engineering or related field.
• With 6 or more years working experience in the Security Industry.
• Prior experience in handling at least 5 or more engineers.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Programme Executive

Working days: 5.5days

Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)

Working location: Eunos

Salary range: SGD 2600 - SGD 3500

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Aethir is a leading technology company specializing in AI, Blockchain Gaming, and Decentralized Physical Infrastructure Networks (DePIN). We are dedicated to pushing the boundaries of innovation and creating impactful solutions that shape the future.

We are seeking a dynamic Project Manager to join our team and work closely with our tech and product teams on our latest products and technology. You will support Aethir in developing and communicating our strategy, ensuring that all team members work effectively and efficiently towards our goals.

Responsibilities:

• Work closely with the tech and product teams on the latest products and technology
• Develop and communicate Aethir's strategy, ensuring team members work effectively towards goals
• Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resource requirements
• Monitor and report on key business metrics, including financial and operational performance
• Assist in the development and implementation of company strategy and annual planning
• Lead and support cross-functional initiatives, ensuring alignment and integration across the organization
• Manage and optimize key operational processes to drive efficiency and effectiveness
• Define tasks and activities, assigning responsibilities to team members
• Create and maintain project schedules, ensuring deadlines are met

• 4+ years of experience working in high-paced development environment as an assistant or coordinator
• Strong analytical and problem-solving skills
• Highly organized, strategic thinker
• Excellent written and verbal communication skills
• Experience in project management or program management
• Ability to distil complex information into clear and concise presentations
• Proven ability to build relationships and influence stakeholders at all levels of an organization.
• Fluency in both English & Mandarin is required for communication with internal stakeholders.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Flexible Working Options
• Work within a Global and Local Team

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Summary

Act as the main liaison between customers and the Company to manage customer relationship. To achieve sales objective of business and to ensure growth and profitability. Be ultimately responsible for customer satisfaction and business performance for Asia.

Responsibilities

• Serve as the focal point for customer information and quotation for bellow assemblies and Module assemblies
• Review quote requests in detail and ensure all quotes are provided within the set Lead time and are competitive
• Represents customer’s interest to drive support activities within the Company.
• To expand existing customer business to Singapore branch
• Liaise with Suppliers during quotation stage
• Co-ordinate with Design Engineers and support team on smooth transition from quotation stage to NPI stage.
• Knowledge of machining, manufacturing of parts from Various commodities, supply-chain and operations functions is peferred
• Drives suppliers for cost reduction along with SCM team
• Ability to influence and successfully lead in a fast-paced, matrix-reporting, multicultural environment.
• An effective communicator with customers, suppliers, executives, peers, and subordinates.
• Strategic thinking, problem-solving, negotiation, and decision-making skills.
• Well versed in all MS Office applications.
• Drive closure of any customer technical issues with design engineers

Requirements:

• Bachelor’s degree / Post Graduate Diploma in Industrial / Mechanical / Mechatronic / Electromechanical Engineering or equivalent.
• Minimum 5 to 8 years of working experience in the related field preferably in Contract manufacturing is required.
• Good track record in customer service / program management / account management / project management in Manufacturing industry.
• Autonomy and decision making abilities (in a collaborative approach with Plant Manager and other Leadership team members.)
• Good knowledge of cost and pricing analysis (pre-requisite to understanding pricing in a competitive environment)

Interested applicants, please forward a detailed resume as MS Word format / PDF (DO NOT SEND BY QUICK APPLY) and email to [email protected]

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

About Elder Education Department:

The Department provides a gamut of active ageing programmes that reaches out to seniors in the community. To encourage seniors to maintain active lifestyles, the department offers a wide variety of programmes to promote lifelong learning, healthy living, social networking and inter-generational bonding. Their efforts to encourage seniors to adopt digital technology is a key thrust to give seniors more options – in the way they receive information and how they communicate with others. The department believes that learning never stops.

Responsibilities:

• Manage and organise in-venue/online courses for seniors
• Handle course enquiries and registration
• Logistics preparation
• Provide administrative support
• Other duties as assigned

Requirements:

• A Level / Diploma Holder
• Strong communication skills
• IT savvy
• Experience in coordinating and recruitment work preferred
• Able to multi-task & work independently with minimum supervision
• This role will need to manage both English and Mandarin courses. Proficiency in English and Mandarin is essential.
• This position is on contract basis

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Family Central, a service by Fei Yue Community Services, was officially appointed by the Council for Third Age (C3A) as programme organiser for the Intergenerational Learning Programme (ILP) with effect from June 2013.

The ILP aims to encourage intergenerational bonding by matching youths and seniors in a group learning environment. Through practical lessons such as Skype, Facebook, managing health and laughter yoga, seniors acquire new knowledge while youths share theirs and learn character building.

Family Central can provide a framework and methodology, capacity building through training, consultancy and sharing of best practices, and participating schools can count their ILPs as part of their service learning initiatives. These programmes will help forge intergenerational solidarity and promote social cohesion.

Responsibilities:

• Plan, develop and implement effective strategies to promote the Intergenerational Learning Programme (ILP) to seniors
• Recruit senior participants for the ILP workshops
• Process course registrations through the Training Management System (TMS)
• Manage administrative matters related to recruitment
• Assist Team Lead in preparing for the monthly report submissions
• Handle senior enquiries through phone calls, text messages and emails
• Travel down to the various schools within Singapore to oversee the ILP workshops
• Other duties as assigned by supervisors

Requirements:

• Diploma Holder
• Good communication & interpersonal skills
• Meticulous & able to meet tight deadlines
• Possess creative-thinking and problem-solving skills
• Able to multi-task & work independently with minimum supervision
• Willing to travel to different schools and provide admin support

Work Location: Tiong Bahru

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Role Description

This is a full-time on-site role for an Online Operations Manager based in Singapore. The Online Operations Manager will be responsible for ensuring smooth operations of the e-commerce platform in Singapore and Hongkong, analyzing data to improve the customer experience, managing day-to-day operations, communicating with relevant stakeholders, and providing exceptional customer service to online customers.

Delivery Platforms:

• Maintain good relations with 3P delivery partners. (i.e. Oddle, GrabFood, Deliveroo, foodpanda)
• Handling all customer queries and feedbacks.
• To track and monitor delivery platforms and apps are updated regularly.
• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Work closely with operations team to develop strategies for customer satisfaction and increase quality of customer care.
• Examine and utilize data from sales and 3P delivery partners.
• To track and monitor delivery platforms and apps are updated regularly.
• Handling user experience issues with loyalty program, online and analysing/evaluating the results.
• To examine and identify performance gaps and implement performance improvement plans.

Customer Support:

• Handling all customer queries and feedback.
• Handling user experience issues with loyalty program.
• Develop strategies for customer satisfaction to increase the quality of customer care.

Internal Platforms

• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Backend portal management (i.e. Admin Console, Wagtail, Loyalty App, etc.)
• Point-of-contact with engineers whenever an issue arises.

Middleware & POS Systems:

• Maintain good relations with vendors.
• Ensure systems are fully functional and optimising operations.
• Point-of-contact with engineers whenever an issue arises.

Analytics:

• Create, maintain and report out centralized dashboards for business, integrating financial, operational and consumer data.
• Manage and optimize the current food forecast process to optimize for cost, and customer experience.
• Perform project specific analysis for business initiatives, including new product launches, product or market tests and historical data analysis to support recommendations.
• Work collaboratively with cross-functional teams (Operations, Marketing and Sales) by performing quantitative analysis and ad-hoc reporting to monitor performance and trends.
• Analysing data from all online platforms to develop an optimized strategy for all brands.

Marketing:

• Ensure promotional campaigns are deployed effectively to all outlets and online platforms.
• To assist marketing team to develop and execute online marketing campaigns.

Qualifications:

• Analytical skills to interpret complex data sets and inform decision making.
• Operations Management skills to oversee the e-commerce platform and supply chain.
• Excellent communication skills to liaise with internal teams and external stakeholders.
• Customer service skills to ensure customers have a positive and seamless experience.
• Experience with e-commerce platforms and processes.
• Bachelor's degree in Business, Operations Management or relevant field.
• Experience in the F&B industry is a plus.
• Flexibility and willingness to adapt to a fast-paced and dynamic environment.

Critical Success Factors

Mandatory

• JAVA Core Technology
• Spring Framework / Spring Boot
• Angular JS

Responsibilities include but are not limited to:

• Collaborate with cross-functional teams to gather requirements, design, and develop software solutions that meet business needs
• Implement Agile methodologies, to streamline development processes and maximize team efficiency
• Conduct code reviews and provide technical guidance and mentorship to team members to ensure code quality, best practices, and adherence to standards
• Work with Delivery Lead to maintain project plans, budgets, and timelines, and communicate progress to stakeholders
• Stay up-to-date with emerging technologies and industry trends, and evaluate and recommend new tools, frameworks, and processes to improve team productivity and efficiency

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Song

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 700,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Group(s)

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

· Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area: Paya Lebar & Serangoon/ Bukit Panjang SMC, Cashew & Zhenghua/ Limbang & Yew Tee/ Bukit Timah, Clementi & Ulu Pandan/ Brickland & Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.