Total 983 customer service manager job vacancies in Information Technology category in 5 CHANGI BUSINESS PARK CRESCENT CHANGI BUSINESS PARK SINGAPORE

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

The role will be responsible for

- the design and development of the TikTok customer service platform

- deeply understand the business, provide users with intelligent and efficient service solutions through abstraction

- reasonably decompose and implement product requirements of different periods and urgency levels

- write technical documents and design plans for related products

- learn and research advanced technologies in the industry to maintain technological progress

Qualifications

Minimum Qualifications

- Proficient in at least one programming language, such as Java, Golang, Python, or C++

- Bachelor Degree in Computer Science or related field

Preferred Qualifications

- Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservices architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Company : Japanese MNC company in engineering and regional spare parts

Working Hour/ Location : 8.30am to 5.30pm (Mon - Fri) , walking distant from Tampines MRT

Remunerations - Basic + $200 mthly fixed allowance + 13 mths Aws + 2 times bonus payout + yearly increment + permanent staff benefit

Responsibilities:

• Oversee Customer Service Operations ie the end-to-end order processing workflow to ensure timely and accurate order fulfillment.

• To address customer inquiries, complaints, and escalations promptly, maintaining a professional and solutions-oriented approach.

• Monitor and track delivery status, ensuring customers are informed of progress and any delays, manage backorder follow-ups, ensuring timely resolution and customer communication.

• To review and approve customer discrepancies submissions such as claims and credit memos, within the SAP system.

• Collaborate with the warehouse and logistics teams to manage outbound order volumes and provide accurate forecasts for budgeting and manpower planning.

• To conduct regular meetings with customers, customer relationship and communication, internal staff, and cross-departmental teams to foster strong relationships and address issues.

• Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.

• Travelling to meet up with suppliers as and when necessary.

• To compliance and performance reporting, to ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.

• Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.

• Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.

• To prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.

• Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.

• Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

• Team development & administration, set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.

• Able to travel oversea (if needed) adhoc basis for work-related purposes.

Requirements:

• Degree, Diploma in Business, Engineering or any other related discipline

• At least 5 to 8 years of relevant working experience in customer service, order management and delivery management

• Min 3 years experience in customer service operations supervisory, managerial role from engineering related, MNC environment

• Possess excellent communication skills, both verbal and written, with a focus on customer relationship management.

• Ability to manage multiple priorities in a fast-paced environment.

• Knowledge of SAP plus point, good in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.

JOB ID : L9W9R674

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725

http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944

Registration Number : R1108994

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

• Global Start Up
• Regional Exposure

About Our Client

Our client is an innovative start up providing AI-powered solutions aimed at transforming businesses with cutting-edge automation, machine learning, and AI-driven insights. They empower people to optimize their delivery, growth, and drive sales-enablement. As they continue to scale, they are looking for a leader to spearhead their Customer Success team in the APAC & India region.

Job Description

• Leadership & Strategy:Lead, inspire, and manage the Customer Success teams across APAC & India, with a focus on hiring, developing, and retaining top talent.
  Build and execute a regional customer success strategy to drive adoption, reduce churn, and increase customer lifetime value.
  Collaborate with senior leadership to align customer success strategies with company goals and ensure customer satisfaction remains a top priority.
  
• Customer Retention & Expansion:Ensure that customers in the region achieve maximum value from the solutions, driving both retention and expansion.
  Develop and implement customer success programs tailored to the unique needs and challenges of clients in your regions.
  Monitor customer health, proactively identifying at-risk accounts and collaborating with internal teams to resolve issues and retain customers.
  
• Customer Advocacy & Relationship Building:Cultivate strong relationships with key customer stakeholders, becoming a trusted advisor to ensure success and satisfaction.
  Lead regular business reviews with customers to track progress, identify opportunities for improvement, and enhance customer relationships.
  Develop case studies, success stories, and testimonials to serve as customer advocacy for future business development.
  
• Cross-Functional Collaboration:Partner closely with Sales, Product, and Marketing teams to align on key initiatives, product updates, and customer feedback.
  Provide feedback to Product and Engineering teams on regional customer needs, pain points, and feature requests to enhance product offerings.
  

The Successful Applicant

• About 8 years of experience in Customer Success with at least 2 years of managerial experience
• Experience in in Tech/SaaS sector is a plus
• Ability to lead a small team of 2, located remotely
• Ability to work autonomously
• Previous experience targeting India & APAC is a plus, since this would be your area of coverage

What's on Offer

• Stock options
• Seeding Stage Start up
• Strong Autonomy
• Unlimited Annual Leaves
• Expansion plans for 2025!

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-122024-6626029

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

You will lead Network Services / support team Team, where you’ll play a crucial role in leading the NOC Team integrity and optimising network infrastructure. You’ll also work as network services lead to ensure SLAs are met, handle escalation and ensuring problems are resolved . You will also be looking for continuous improvements in our Network services and ensuring compliances with regulatory standards and guildeliness. Additionally you will establish network operational guide and standards and ensure compliance to them

Requirements:

• Bachelor’s degree in computer science, Information Technology with min 5 years of experience in leading network team
• Should have good experience in network implementation and operation
• CCNP certification
• good knowledge in various network protocols and network security
• Experience working with firewalls and load balancers
• Good experience working with SLAs and ITIL
• Good communicaiton skills

Interested candidates please email your latest resume to [email protected]

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok Intro

TikTok is one of the fastest growing apps in the world, and we are building up an engineering team for core TikTok products in Singapore, to ensure TikTok continues healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.

Team Introduction

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

1. Be responsible for the front-end development of international short-video local service business.

2. Take charge of business component development, platform optimization, and business infrastructure construction.

3. Solve difficult problems in projects, support the development of highly demanding requirements, and perform performance optimization and technical upgrading for projects.

4. Explore and practice efficient cross-terminal collaboration, remote communication and development models in different locations to enhance the overall team efficiency.

Qualifications

Minimum Qualifications

- Possess a solid foundation in computer science, be proficient in JavaScript, ES5/6, CSS, and be proficient in various layouts

- Capable in solving browser compatibility issues and optimising frontend performance

Preferred Qualifications

- Minimum 3 years of relevant work experience from a large scale internet company

- Understand the concept of engineering, have a certain understanding of building and continuous integration, and be familiar with one building tool.

- Understand the concept of component-based development, have certain design capabilities, and be familiar with at least one mainstream front-end framework.

- Understand common back-end technology stacks and tools, and have practical experience in collaborating with multiple roles to complete projects.

- Possess good service awareness, sense of responsibility, strong learning ability, and excellent team communication and collaboration skills.

- Having Hybrid development experience is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Local Service Team

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

Responsibilities

- Design and implement user-facing features of TikTok mobile application using the latest technology.

- Collaborate with design and product teams to create a world-class mobile experience.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience in native iOS or Android development

- Strong understanding of software development principles, capabilities and limitations of iOS or Android platform.

- Minimum 5 years of relevant work experience from a large-scale internet company

Preferred Qualifications.

- Great to have hybrid development experience.

- Deep understanding of computer architectures, data structures and algorithms.

- Have good team communication and collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok Intro

TikTok is one of the fastest growing apps in the world, and we are building up an engineering team for core TikTok products in Singapore, to ensure TikTok continues healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.

Team Introduction

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

1. Be responsible for the front-end development of international short-video local service business.

2. Take charge of business component development, platform optimization, and business infrastructure construction.

3. Solve difficult problems in projects, support the development of highly demanding requirements, and perform performance optimization and technical upgrading for projects.

4. Explore and practice efficient cross-terminal collaboration, remote communication and development models in different locations to enhance the overall team efficiency.

Qualifications

Minimum Qualifications

- Possess a solid foundation in computer science, be proficient in JavaScript, ES5/6, CSS, and be proficient in various layouts

- Capable in solving browser compatibility issues and optimising frontend performance

Preferred Qualifications

- Minimum 5 years of relevant work experience from a large scale internet company

- Understand the concept of engineering, have a certain understanding of building and continuous integration, and be familiar with one building tool.

- Understand the concept of component-based development, have certain design capabilities, and be familiar with at least one mainstream front-end framework.

- Understand common back-end technology stacks and tools, and have practical experience in collaborating with multiple roles to complete projects.

- Possess good service awareness, sense of responsibility, strong learning ability, and excellent team communication and collaboration skills.

- Having Hybrid development experience is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Local Service Team

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

Responsibilities

- Design and implement user-facing features of TikTok mobile application using the latest technology.

- Collaborate with design and product teams to create a world-class mobile experience.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience in native iOS or Android development

- Strong understanding of software development principles, capabilities and limitations of iOS or Android platform.

- Minimum 3 years of relevant work experience from a large-scale internet company

Preferred Qualifications.

- Great to have hybrid development experience.

- Deep understanding of computer architectures, data structures and algorithms.

- Have good team communication and collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Liase with Development Manager in managing application teams to build the enhancements
• Liase with Test Manager to ensure completion of System Integration Testing ,User Acceptance Testing and application security testing with quality results
• Escalate issues that impacts project schedule on timely basis and propose resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

The exceptional EY experience. It's yours to build.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too.

We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

You will apply your knowledge and experience to shape our services, you’ll focus on client opportunities where your expertise can make a substantial impact, and motivate your team. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues.

We’re looking for Senior Manager to join our Technology Consulting practice with experience in any of the following:

Technology Consulting

• Cybersecurity
• Data & Analytics
• Digital & Emerging Technologies
• Technology Solution Delivery - SAP & GRC
• Technology Transformation

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• A Degree in one of the following: Accountancy, Business, Marketing, Computer Science, Computer Engineering, Analytics, Information Technology or equivalent
• At least 10 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 is highly advantageous
• Experienced in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Join us and build an exceptional experience for yourself, and a better working world for all.

We are seeking a highly skilled and experienced Senior Application Security Manager to join our Information Risk Management (IRM) Team. In this role, you will be responsible for evaluating and improving the security posture of our applications by identifying, assessing, and mitigating security risks. You will also provide expert security consultation related to security architecture and conduct comprehensive project and vendor risk assessments. You will work closely with cross-functional teams to ensure our applications are designed and implemented with security best practices.

Key Responsibilities:

• Conduct comprehensive security assessments of applications, including threat modelling, vulnerability scanning, and penetration testing.
• Identify, document, and communicate security risks and vulnerabilities to stakeholders, providing actionable recommendations for mitigation.
• Collaborate with development, operations, and security teams to integrate security into the software development lifecycle (SDLC).
• Lead security training and awareness initiatives for development and operations teams to promote secure coding practices and risk management.
• Provide expert security consultation and guidance on security architecture to ensure the design and implementation of secure systems.
• Perform information risk assessments for new/existing projects, IT outsourcing security reviews, and 3rd party risk assessments and ensure compliance with security standards.
• Provide security consultations to internal customers by identifying possible security threats and determining the best security measures.
• Lead security incident management domain by responding to security incidents and conducting cyber tabletop exercise.
• Stay up-to-date with the latest security trends, vulnerabilities, and technologies to ensure ongoing protection of applications.
• Prepare and present detailed reports and dashboards on security assessment findings and remediation progress to management.

Qualifications:

• Bachelor's degree in Computer Science, Information Security, or a related field; relevant certifications (e.g., CISSP, CISM, CEH, OSCP) are a plus.
• Minimum 8 years of experience in application security, information security, or a related field, with a focus on security architecture, risk assessment, and security incident management.
• Strong understanding of application security principles, practices, and technologies, as well as security architecture frameworks and methodologies.
• Experience with security assessment tools such as Burp Suite, OWASP ZAP, Nessus, or similar.
• Proficiency in scripting and programming languages (e.g., Python, Java, JavaScript) for security testing and automation.
• Familiarity with secure coding practices and frameworks (e.g., OWASP Top Ten, SANS CWE Top 25).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple projects and priorities effectively.
• Experience in cloud security (e.g., AWS, Azure) and security architecture is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

As a Facility Manager, you will maintain, operate, and troubleshoot, with the assistance of the site engineering operations team, the mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry.

Key job responsibilities
• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.

• Lead and manage budgeting and procurement for Data Center’s related goods and services.
• Manage teams of 24x7 engineering team in all facets of their career. Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation. Guide, train and educate staff on best practices related to all service owner issues.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
• Communicate complex technical information to a non-technical audience.
• Respond to out-of-hours emergency calls.
• Is the second level escalation points for Data Center facilities related issues/failures.
• Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Ensure all safety procedures are adhered to while performing work.
• Manage emergency situations and lead emergency response team.
• Test quality, performance, safety, and reliability of products, equipment and processes.
• Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
• Role may support more than one location/site.
• Manage talent acquisition process and people development for DCEO organization.

We invite highly motivated, dynamic professionals to join our growing Experience & Change practice. As customer experience rises in importance, customer outcomes are pivotal to key business decisions in order to achieve sustainable growth in today’s dynamic market. The Experience & Change team helps our clients across industries extend their relationship, capture and grow the value of their customers.

We provide them with the insights needed to help them meet their strategic and financial goals through:

• Rapidly driving growth and creating customer value
• Transforming the customer experiences that add most value to the organisation
• Making transformation and business decisions based on what customers value

Successful candidates will play a significant role in working on client engagements spanning customer strategy, customer experience design, service and sales transformation, and customer-centric operational improvement.

Roles & Responsibilities

• Provide expert guidance on technical aspects of Salesforce implementation, leveraging deep understanding of Salesforce platform capabilities and limitations for Pre-Sales and Project Delivery
• Conduct thorough analysis of business requirements and recommend solutions that align with Salesforce best practices, ensuring scalability, maintainability, and compliance with industry standards
• Collaborate with internal and external stakeholders, including business analysts and project managers, to ensure that the Salesforce solution meets business objectives and regulatory requirements
• Act as a liaison between business stakeholders and technical teams, translating business needs into technical requirements and vice versa, facilitating effective communication and understanding
• Provide strategic direction and thought leadership, advising on emerging technologies, industry trends, and innovative solutions to enhance the Salesforce implementation and drive business value
• Design the overall Salesforce architecture, including data model, application design, security model, and integration strategy, ensuring alignment with business goals and scalability requirements
• Lead technical discussions and decisions, providing guidance to development teams on architectural choices, platform limitations, and optimization techniques, fostering a culture of technical excellence
• Collaborate closely with stakeholders to gather and prioritize requirements, ensuring that the technical solution meets functional and non-functional requirements, and aligns with the enterprise roadmap

Skills & Qualifications

• Bachelor’s degree in computer science, Information Technology, engineering or equivalent
• Minimum 8-9 years of experience in delivering Salesforce projects
• Multiple relevant Salesforce certifications
• Extensive experience in Salesforce architecture and design
• Strong knowledge of integration patterns and best practices
• Excellent problem-solving and decision-making skills
• Prior experience within the public sector and real estate industry would be advantageous
• Implementation of multiple complex projects in Singapore or ASEAN countries
• Proficiency in multiple CRM applications
• Ability to translate requirements into design and managing implementation
• Strong project management, communication, written, analytical, organisational and problem-solving skills
• Ability to assess the practical aspects of business operations

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Sport Programme Manager (Healthy Workplace Ecosystem)
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.

• Working days: Mon - Fri
• Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
• Working location: Ubi
• Salary: $3,500 to $5,000

Requirement:

• Diploma/Degree in any discipline from a recognized institution are welcome.
• To possess at least 2 to 3 years of relevant working experience
• Applicants who can start work immediately or at a short notice will have an advantage.

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults.
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE (Healthy Workplace Ecosystem) Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

As the Software Engineering Manager, you will lead the software development team in delivering robust, scalable, and secure systems for Project WATT. You will ensure technical solutions align with business objectives while mentoring the team, resolving challenges, and collaborating across departments to drive innovation in our mobile electric vehicle charging program.

Responsibilities:

• Technical Leadership: Collaborate with the current technical leadership to enhance and oversee the development of core systems for WATT, the mobile electric vehicle charging program, ensuring high-quality deliverables and adherence to project timelines.
• Code Management: Establish and enforce best practices for version control, code reviews, and documentation to maintain a clean, maintainable, and scalable codebase.
• Data Security Management: Implement and monitor robust security protocols to safeguard sensitive data, including user information and operational analytics, in compliance with industry standards and regulations.
• Team Mentorship: Focus on expanding the team’s technical capabilities, including coding expertise, to drive scalability, reliability, and innovation. Provide technical guidance and professional development opportunities for team members, fostering a culture of continuous learning and innovation.
• System Optimization: Design and implement robust software architectures that align with best practices and industry standards, ensuring scalability, reliability, and performance. Continuously identify and address optimization opportunities to enhance software efficiency and maintain operational excellence.
• Resource Alignment: Strategically assess current and future technical needs, recommending tools, technologies, and resources to enhance development efficiency and team capabilities. Proactively identify and address technical challenges, ensuring project timelines and quality benchmarks are met, while aligning technical goals with overarching business objectives.

Requirements:

• Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related field.
• Minimum of 8 years of experience in software development, with at least 3 years in a leadership or mentoring role.
• Strong coding expertise in full-stack development, including backend systems, APIs, and front-end technologies.
• Hands-on experience with ROS (Robot Operating System), LIDAR, and IoT technologies is highly desirable.
• Exceptional communication skills with the ability to collaborate effectively across teams and with external stakeholders.
• Strong problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Proven ability to work collaboratively in a team-oriented environment and to enhance existing team strengths.
• Familiarity with agile development methodologies and the ability to implement modern software engineering practices.

Reporting to:

Technical Lead

Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. Esports and Gaming are multi-billion-dollar industries, and we're going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting!

Want to see what we're up to? Find us on social media, where we're highlighting our community, amazing partners, and products!

ABOUT YOU:

We are looking for people that believe in collective product ownership, that the product we defined always try to solve a problem for gamers, and someone who are open to mentoring and being mentored. We have multiple product teams and software services in development with interesting tech problems to solve. If the opportunity to stretch yourself and learn new skills, to have collaborative, constructive conversations with other engineers, designers, and product managers about how to better our products, and the belief that we are always trying to create better product for gamers, this might be the place for you.

This role is in our Software and Services group working on building amazing software products and services for gamers. Check out our new platform that you will help build: https://steelseries.com/gg/

As a Technical Product Manager, you will work to develop amazing gaming software from the design concept, to the execution of products on our SteelSeries GG platform. You will responsible for planning, organizing, and directing the completion of our specific projects for our SteelSeries GG platform (Team Engine) while ensuring these projects are on time, on budget, and within scope.

NECESSARY SKILLS:

• 5 to 8 years’ experience in the field of hardware/software technical product management, preferable in consumer electronics software and/or gaming
• Bachelor's Degree in appropriate field of study or equivalent work experience, preferably able to demonstrate experience bringing products to market.
• Understand Software/Firmware integration, experience in firmware specification review and able to create software specification.
• Experience in product roadmapping and product planning.
• Strong communication skill and experience in manage stakeholder globally.
• Discipline, highly motivated and goal/schedule/delivery oriented that can work independently.
• Experience working in agile software delivery & know project management tool like JIRA.
• Experience in requirement management (change management) & schedule management (dependency management)
• Understand HW users testing process and able to feedback and propose improvement.
• Resource planning & software budget management.
• Strong interest/passion for gaming and consumer electronics.

WITHIN 1 MONTH YOU WILL:

• Iterate on product features and release software to millions of gamers
• Collaborate closely with software engineers, product designers, other product managers, and stakeholders globally.
• Understand the business and how our software contributes to SteelSeries success.
• Understand all the feedback channels that inform product direction.

WITHIN 3 MONTHS YOU WILL:

• Develop product experiments, draw insight from user research, iterate on UI wireframes, build prototypes, be very familiar with app analytics.
• Empathize with our gamers through engaging in user interviews and other research methods.
• Perform market research
• Prioritize user problems/opportunities and business outcomes
• Create product roadmaps to deliver on user and business goals

WITHIN 9 MONTHS YOU WILL:

• Shape the direction of the product management practice at SteelSeries
• Define the vision of software products
• Mentor product managers in your craft
• Run more product experiments that you have ever done

FUN STUFF:

We offer competitive pay, great benefits, and an awesome workplace with people who love gaming and technology.

• Min 8 years of technology delivery experience in software development
• Design, implement, test, and deploy end-to-end software solutions in the T&O-MOT-LCS domain with the following key responsibilities
• Collaborate closely and communicate independently with project managers, business analysts, development leads, test engineers, infrastructure engineers, and business users.
• Participate in the analysis and requirements gathering phase and help to translate requirements into technical solutions that meet client needs and expectations
• Troubleshoot the application by debugging issues, fixing bugs, identifying bottlenecks, and offering third level support.
• Be responsible for the performance, stability, reliability, and security of the application
• Proactively identify efficiency and design improvements to existing systems and processes
• Hands on experience in at least one server-side object-oriented programming language
• Experience using source code control systems and branching strategies including with hands on experience branching, merging, and releasing
• Knowledge of data structures, design patterns, architectural styles, and API designs
• Hands-on experience with JAVA (Spring, Springboot) in a Unix/ Linux environment
• Hands-on experience with relational databases, preferably MySQL, NoSQL, MariaDB or SQL Server.

Our client is actively searching for a Manager/Asst Manager, Data eXchange Unit to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:

• Support and work closely with the Chief Data Officer (CDO) to develop and implement hospital's Data Strategy to enable data exploitation for meaningful and insightful decision making.
• Develop, review and update hospital's data-related policies to ensure alignment with Ministry of Health’s (MOH) and National Healthcare Group’s (NHG) data policies (e.g., MOH’s HealthTech Instruction Manual - Data Management (HIM-DM) and NHG Data Access & Sharing Policy).
• Oversee the management and maintenance of Platform for one-stop request in hospital (PorT) to facilitate data requests by hospital and NHG staff. Put in place protocol that complies with relevant data access, sharing, and security policies.
• Serve as a point-of-contact to liaise with other NHG institutions’ DXOs and external parties for data request as well as to contribute to NHG’s analytics and digitalization effort.
• Develop and implement proper data assets management standard operating procedures and workflows across the Data Life Cycle from data acquisition, fusion, access and distribution, to disposal (e.g. tracking and maintaining registries of data access, monitoring of data handling and disposal processes).
• Collaborate with relevant departments/units to build staff literacy, competency, capabilities, and knowledge in safe, efficient, and effective data exploitation and management on various platforms such as Oracle OBIEE/OAS, SharePoint, NGEMR, etc.
• Oversee the secretariat support for departmental and hospital working committees to support hospital’s digital transformation agenda and build communities of practice to share knowledge and best practices (e.g. Data Management Working Committee (DMWC) and Artificial Intelligence and Data Analytics (AiDA) Digital Innovation Technologies (DIT) committee).
• Lead change management, engagements, and communications with different levels of stakeholders, on issues pertaining to data management, data sharing, and data exploitation.

The ideal candidate will need to have the following qualities and experience:

• Degree in Computer Science, Computer Engineering, Computing in Information Systems, Information Management or Management Information Systems or related fields
• At least 5 years of relevant working experience in business data management and governance with experience in developing data strategy as a strong advantage
• Experience in handling compliance reviews or overseeing data management / IT systems is preferred
• Experience in data analytics is an added advantage
• Possess strong data and technological knowledge, covering recent topics such as data governance, data policies and data domains.
• Familiarity with public healthcare operations with working knowledge of data management, handling, and governance, and the regulatory requirements pertaining to the usage and sharing of data will be an added advantage

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Role Summary:

The Infrastructure Project Manager is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

Responsibilities:

• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion.
• Estimate the participants needed to achieve project goals.
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Coordinate with all the Technical SMEs, PMs and vendors
• Raise appropriate Changes, Service request and Incidents required for project execution.
• Arrange appropriate downtime with Client PMs and stakeholders
• Manage the overall Infrastructure projects
• Effectively manage communications to all the stakeholders and owners before any scheduled change.
• Participate in Major Infrastructure weekends and client communication calls.
• Attend, including chairing where appropriate, all the Project Management and Client technical meetings.

Qualifications And Key Technical Skills:

• Bachelor’s Degree or equivalent education and/or work experience.
• 6+ years direct work experience in a project management capacity, including all aspects of process development and execution.
• Demonstrable experience of large scale Sever, Storage or any other Data Centre infrastructure migrations.
• PMP or Prince2 certified or any other relevant PM certification.
• Knowledge of ITSM tools and have prior experience in managing changes.

Below Skills/experience will be an advantage:

• Understanding of core IT protocols and systems (virtualization, servers, networks, storage, databases, data centers, and security).
• ITILv4 Certification.
• Banking/Finance IT domain experience.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Meta is a global leader in terrestrial and subsea network investment. Meta is continuously expanding our network infrastructure around the Globe to support our data centers, our fast growing user community and the new and innovative products that we are making available for our users. Developing, operating and managing network infrastructure the "right" way is synonymous with ensuring on-time delivery, high uptime, capacity availability, flexibility and capital cost efficiency in a safe and compliant working environment.

Meta is seeking an environmental expert to lead and manage environmental due diligence and environmental permitting for our APAC network (fiber optic cable) infrastructure portfolio. This position will support APAC region network investments and technical program management to oversee and mitigate environmental risks for network projects, and will coordinate with cross-functional teams, including legal, policy and communications. The nature of the projects will include direct investment in subsea and terrestrial projects, as well as supporting network infrastructure partner builds. Comprehensive regional-specific environmental permitting and technical expertise and as well as excellent communication, organizational and program management skills are required for this position.

This position will report directly to the Manager of the Environment & Water Team within the broader Site Development team under the Infra Data Center group. This position is full-time and located in our Singapore office. Travel may be needed approximately 20% of the time to visit sites, as well as attend internal, agency, and stakeholder meetings.

Responsibilities

• Lead and provide strategic direction on environmental permitting and regulatory compliance efforts for network investment and construction efforts in APAC, including Environmental Impact Assessments, and adherence to relevant APAC Directives and UN Directives (International Conventions).
• Understand, communicate, and align these approvals with Meta development timeframes.
• Scope, review findings, and provide direction to consultants and internal teams on environmental conditions and permitting requirements.
• Provide environmental risk management through the network project lifecycle from initial due diligence through execution and operation.
• Identify and evaluate environmental permitting risks and regulatory changes affecting relevant development projects with a focus on network installation.
• Ensure and track adherence to environmental compliance obligations, including those outlined in permits or planning approvals.
• Develop, summarize and communicate environmental obligations across multiple diverse Meta teams, including design, construction, and operations teams.
• Provide environmental expertise to diverse internal teams and coordinate with other teams about relevant issues and requirements, including coordinating with Environmental Health & Safety (EHS) teams where needed.
• Develop training and educational tools regarding environmental goals, compliance and awareness.
• Assist in facilitating the growth of the environmental program within Meta network and Data Centers teams as the company continues to grow and build environmental excellence.

Minimum Qualifications

• Bachelor’s degree and 12+ years professional experience in environmental science, engineering, planning, or other related field.
• Comprehensive professional experience in APAC Environmental Impact Assessments and pre-development efforts.
• Highly skilled in data management and project management platforms.
• Ability to effectively manage multiple projects and coordinate with internal staff and external consultants, vendors and other stakeholders.
• Self-motivator and able to execute and track tasks.
• Ability to work effectively in teams, and establish and maintain cross-functional and positive working relationships.
• Ability to effectively communicate and work with highly confidential information.
• Ability to travel domestically and internationally as needed (up to 20%).

Preferred Qualifications

• Experience working in environmental permitting for fiberoptic and/or international subsea telecom projects.
• Familiarity with marine and coastal eco-systems.
• Experience managing environmental and regulatory permitting risk on joint investments with multiple partners.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a Sr. Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.

As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Key job responsibilities
• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Job Descriptions:

1. Network Management:

- Design, implement, and maintain the organization's network architecture, encompassing routers, switches, firewalls, VPNs, LAN,WLAN,WAN, and voice communication systems.

- Conduct capacity planning to anticipate future network growth and ensure scalability to meet business requirements.

- Develop and maintain IP address planning and management strategies to optimize network addressing and subnet allocation.

- Implement change management processes to minimize disruption during network modifications, upgrades, and deployments.

- Establish network devices configuration baselines and conduct regular monitoring to identify deviations and optimize network performance.

- Plan and oversee network infrastructure upgrades, including hardware and software enhancements, to ensure compatibility, performance improvement, and security compliance.

2. Cybersecurity Operations:

- Develop and implement network security measures to protect the organization's systems and data from unauthorized access, breaches, malware, and other security threats.

- Monitor and respond to security incidents, conducting forensic analysis and ensuring timely incident response and resolution.

- Implement and enforce security policies, standards, and procedures to comply with regulatory requirements and industry best practices.

- Implement and manage threat event platform to detect and respond to potential security threats in real-time.

- Deploy and manage Honeypot systems to detect and analyze unauthorized access attempts and potential threats.

- Utilize SIEM (Security Information and Event Management) solutions for centralized logging, analysis, and correlation of security events across the network.

- Perform log analysis to identify security incidents, anomalies, and trends, taking proactive measures to mitigate risks and strengthen network defenses.

3. Project Management:

- Plan and oversee network infrastructure and security-related projects, including upgrades, migrations, and deployments.

- Manage project timelines, resources, and budgets to achieve project objectives and deliverables.

4. Incident Response and Disaster Recovery:

- Develop and maintain incident response plans and procedures for network and security incidents.

- Coordinate with cross-functional teams to ensure effective response, containment, and recovery from cybersecurity incidents and emergencies.

Job Requirements:

• Industry-related experience as a Senior Network Engineer or Network Administrator
• Solid background in network administration and architecture
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Familiarity with access control models and network security
• Knowledge of coding languages for scripting (e.g Python, Perl)
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
• Solid understanding of network operating systems (JUNOS, Cisco IOS)
• Sharp troubleshooting skills
• Ability to work independently
• Organizational and mentoring skills
• BSc/BA in Computer Science, Engineering or a related field
• Certifications such as CCIE, CCNP,or equivalent are highly desirable.

The exceptional EY experience. It's yours to build.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too.

We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

You will apply your knowledge and experience to shape our services, you’ll focus on client opportunities where your expertise can make a substantial impact, and motivate your team. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues.

We’re looking for Manager to join our Technology Consulting practice with experience in any of the following:

Technology Consulting

• Cybersecurity
• Data & Analytics
• Digital & Emerging Technologies
• Technology Solution Delivery - SAP & GRC
• Technology Transformation

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• A Degree in one of the following: Accountancy, Business, Marketing, Computer Science, Computer Engineering, Analytics, Information Technology or equivalent
• At least 6 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 or boutique consulting firm is highly desirable
• Experience in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can demonstrate that you meet the criteria above, apply now.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Join us and build an exceptional experience for yourself, and a better working world for all.