Total 213 customer service manager job vacancies in Information Technology category in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Key Responsibilities:

• Team Management:Lead and mentor the Field Application Engineering team to achieve technical excellence.
  Allocate resources effectively to meet customer and project needs.
  Monitor and evaluate team performance, providing feedback and support for professional growth.
  
• Customer Support:Serve as the primary technical point of contact for key customers.
  Understand customer requirements and provide tailored technical solutions.
  Ensure timely resolution of technical issues and manage escalations.
  
• Technical Expertise:Stay updated on industry trends, technologies, and competitor products.
  Provide guidance on product integration, testing, and optimization.
  Conduct technical training for internal teams and external stakeholders.
  
• Collaboration:Work closely with sales, product, and engineering teams to align on customer needs and product development.
  Contribute to product roadmap discussions based on market feedback and technical insights.
  
• Documentation and Reporting:Maintain thorough records of customer interactions and technical solutions.
  Prepare regular reports on team activities, customer feedback, and project outcomes.
  

Qualifications:

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or a related field.
• Minimum of 2 years of experience in field application engineering or technical support, with at least 1 years in a managerial role.
• Having knowledge of LoRa is an advantage.
• Strong understanding of LoRa technology, e.g., IoT systems, embedded systems.
• Excellent problem-solving, project management, and leadership skills.
• Outstanding communication and interpersonal abilities.

Preferred Skills:

• Experience working in IoT, automotive, etc.
• Familiarity with C. C++, Pyton and Java languages
• Ability to work in a fast-paced and dynamic environment.

Technical Team Leadership

Lead the technical team by assigning tasks, monitoring project progress, and providing guidance.

Recruit, train, and develop team members to enhance overall team capabilities.

Project Management

Plan, execute, and manage technical projects to ensure timely and high-quality delivery.

Collaborate with clients, vendors, and internal teams to define requirements and resolve issues.

Technical Support & Innovation

Oversee the planning and optimization of the company’s technical architecture to ensure system stability and scalability.

Stay updated with the latest technologies and trends to drive innovation and continuous improvement.

Problem-Solving & Decision-Making

Provide strategic technical direction and make data-driven decisions to overcome challenges.

Ensure the alignment of technical strategies with business objectives.

Job Summary :

We are seeking a highly skilled Project Manager to lead the overall engagement.

The ideal candidate will have expertise in managing end-to-end delivery of atleast 2-3 applications, good client communication skills, stakeholder management ability.

Have good technical knowledge in Pega with the ability to take Architectural decisions and solutioning. Additionally, domain experience in Airlines is good to have.

The candidate will play a crucial role in driving techno-functional excellence and ensuring successful project delivery.

Required Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform, Project Management, Cloud deployment.

Roles & Responsibilities :

• Managing the overall project delivery and ensure delivery schedule is adhered
• Prepare delivery schedule, effort and cost based on the client requirements and provide walkthrough o client on the same
• Project Manager will be liable to achieve client sign-off on schedule, effort and cost presented
• Providing weekly status reports to stakeholders
• Ensuring that the project is timely by setting time marks
• Facilitates daily scrum, sprint planning, sprint demo and retrospective meetings.
• Tracks and manages product backlog, burn-down metrics, velocity, and task break-down
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Responsible to provide architectural solutions and do hands on with the team members to deliver technical requirement in Pega.

Qualifications:

• A solid understanding of project end-to-end delivery
• Excellent verbal, written and presentation skills
• ·Ladership skills
• Ability to motivate IT staff
• Logical problem solver who can operate under constraints
• Strong organisational skills
• Ability to juggle multiple tasks

Certification(s) Required :

• CSSA, PMP, Scrum Master, Good to have CLSA

Responsibilities:

• Plan and oversee technical projects, breaking them into actionable tasks with clear timelines and deliverables.
• Act as the central point of contact between engineers, sales teams, and external vendors, ensuring alignment and seamless communication.
• Provide regular, concise project updates to internal and external stakeholders.
• Facilitate robotic integrations with systems such as OpenRMF, door access controls, elevators, and other infrastructure.
• Identify potential risks and roadblocks, developing proactive mitigation strategies.
• Drive issue resolution to maintain project momentum and meet deadlines.
• Maintain detailed records of project requirements, timelines, and technical specifications using tools like Jira and Confluence.

Requirements:

• Proven experience managing engineering projects: 3+ years of experience in project management, or as an engineer who has led or actively coordinated projects.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills to collaborate effectively with technical and non-technical stakeholders.
• Familiarity with project management tools like Jira, Confluence, or similar.
• Interest in project management and willingness to learn agile methodologies.

The role will consist of a technical component, with a focus on material testing as well as designing new packaging systems. You will perform various types of testing for medical packaging materials and sterile barrier systems (packaging for sterile medical devices). You will design and create prototypes to support new sales growth and customer retention and assist external as well as internal customers with technical projects/package testing and consulting. You will own and manage smooth operation of a technical development center under the supervision of a senior engineer.

Primary Responsibilities

• Perform various types of physical, mechanical, analytical and integrity testing for medical device packaging materials and packaging systems

• Ensure that testing and lab procedures are performed safely. Ensure personal safety and routinely evaluate equipment for potential safety risks

• Design and create package prototypes using 2d and 3d software based on requests / inputs received from sales team. Maintain and control proper inventory of packaging materials, test material and test equipment accessories

• Maintenance of Lab equipment - Write/update work instructions, procedures, calibration instructions and test methods as required

• Liaise and collaborate with the technical team members at other global sites on technical topics and lab related activities

• Liaise and collaborate with external test labs, sterilization partners and contract manufacturing facilities, as required

• Communicate effectively with other Oliver employees both locally and globally

• Identify gaps and constantly strive to update technical capabilities of the Technical Development Center

• Provide expertise in material selection and package design of sterile barrier systems in order to support new sales growth and customer retention

• Occasionally, travel within APAC region to support our customers in the field including trial runs, troubleshooting customer processes and technical sales activities

• Actively support customer’s technical teams on new product introductions and validations

• Support the QA department with technical assessment of CAPA investigations

• Support product change notifications for customers

• Work closely within the Technical team to develop viable packaging solutions

• Qualify/Test new materials as per ISO 11607 – Ensure capability levels through thoughtful analysis and rigorous testing

• Design new products that can deliver Six Sigma process capability levels. Support/Improve existing product portfolio

• Other duties that assigned

Basic Qualifications

• B.S in Packaging engineering, chemical or mechanical engineering preferred. Candidates with a

graduate diploma in a similar engineering discipline may also apply

• 3-5yrs experience in medical device packaging

• 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d preferred)

• Ability to stand and perform physical testing required.

• Strong listening ability and patience

• Ability to adapt to different working styles and cultures

• Positive attitude, ability to work under pressure and people oriented

• Strong written and verbal communication skills. Works well with people across the organization

Preferred Qualifications

Interpersonal Skills:

• Comfortable speaking before an audience

• Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team

• Ability to read, analyze and interpret data/documents/safety rules or manuals/operating instructions or procedures/maintenance

• Ability to write in a clear and concise manner

• Ability to speak effectively, present information, responds to questions in a clear and concise manner.

Technical Skills:

• MS Office, particularly Word, Excel, PowerPoint and Outlook, Essential Functions

• Knowledge of 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d)

Other Skills:

• The ability to predictably and regularly attend work and to be punctual

• The ability to read and understand documents and drawings

• The ability to work cooperatively with others

• The ability to deal politely and professionally with customers and/or coworkers

Special Requirements

Ability to travel 5-10% of the time internationally

Occasional evening / weekend work might be required (e.g. night calls with USA/EU)

About the Role

We are seeking a Manager, Mobile Services who will be leading the operational needs within this department. This role will report to the VP, Operations (Medical Services).

The Manager of Mobile Services will oversee the operational, financial, and strategic direction of the Mobile Services department. This department delivers healthcare services at patients’ homes and coordinates corporate health screening events at client offices. The

Manager will be accountable for the department’s profit and loss (P&L), ensuring cost-effective operations, revenue generation, and high-quality service delivery. This role requires strong leadership, financial acumen, and the ability to align the department with organizational goals.

A summary of the key responsibilities and requirements are as follows:

Operational Management

● Oversee the scheduling and deployment of doctors, nurses, and support staff for home visits and corporate health screenings

● Plan, coordinate, and execute corporate health screening events, including site recce, logistics planning, and setup

● Ensure timely and efficient delivery of services while maintaining quality and compliance standards

● Monitor resource utilization to optimize operational efficiency

Profit & Loss (P&L) and Financial Oversight

● Manage the department’s P&L, ensuring cost efficiency and profitability

● Develop and monitor budgets, including staffing, equipment, transportation and other operational costs

● Identify revenue opportunities through service expansion, client partnerships and pricing strategies

● Analyze financial performance and prepare regular reports for senior

leadership

Team Leadership

● Lead, mentor, and support the Mobile Services team, fostering a culture of collaboration and excellence

● Conduct performance reviews, identify training needs, and provide

professional development opportunities

● Address team concerns promptly to maintain morale and productivity

Patient Care and Client Coordination

● Collaborate with patients, families, and caregivers to ensure personalized care plans are effectively implemented

● Act as a point of escalation for complex cases, patient feedback, or client requirements

● Coordinate with corporate clients to understand their health screening needs and ensure seamless execution

● Maintain high standards of patient and client satisfaction and address any concerns promptly

Strategic Planning

● Develop and implement strategies to expand and improve Mobile Services offerings

● Align department goals with organizational objectives and growth plans

● Analyze key performance metrics to assess success and identify areas for improvement

● Explore partnerships and opportunities to enhance service delivery and market presence

About you

● Bachelor’s degree in Healthcare Management, Business Administration or a related field

● Minimum 6 years of relevant experience, with at least 1 year in a managerial or leadership capacity

● Prior experience handling mobile or home healthcare services and/or corporate health screenings

● Strong financial and operational management skills

● Financial acumen, including budgeting, forecasting and P&L management

● Excellent communication and interpersonal skills

● Takes a pragmatic and proactive approach to solving handling matters

● Proficiency in healthcare management software and Google Suite.

● Knowledge of healthcare compliance regulations and best practices

● Ability to think outside of the box, and roll-up-your sleeves to solve problems as they arise

● A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zone and take on new challenges

● Comfortable with ambiguity and adaptable to rapid changes - we’re not done growing, and heading into uncharted territories is part of the fun

About the Team:

The mission of the Marketplace Intelligence and Data team is to build large-scale data and intelligent products to facilitate the growth of Shopee's e-commerce business. This team is responsible for building Shopee's e-commerce data warehouse, development of merchant and operational data products, end-to-end traffic data products, product algorithms (including product listing, control, information optimization, SPU, etc), promotion algorithms (including product recruitment, product selection, and recommendation algorithms), review algorithms, user profiles, as well as fundamental artificial intelligence capabilities such as machine translation, speech algorithms, image algorithms, and KYC verification.

Job Description:

We are looking for a dynamic and experienced Technical Product Management Lead to oversee the development and management of data products and systems that empower Shopee’s marketplace. As a lead in this critical team, you will drive technical project delivery from request planning, competitor analysis, development, testing, UAT, and launch. You will also guide cross-functional teams, and ensure alignment between business goals and technical solutions. The ideal candidate has strong leadership experience and deep domain knowledge in e-commerce, data intelligence, and large-scale product development.

Key Responsibilities:

• Lead a team of Product Managers to define, prioritize, and execute the product roadmap for Shopee's Marketplace Intelligence and Data initiatives.
• Drive end-to-end product development of technical projects, from ideation, data analysis, testing, launch, and iterations.
• Utilize your domain knowledge in e-commerce and data to identify opportunities, solve complex challenges, and shape the future of marketplace intelligence.
• Conduct comparative analysis and market research to identify opportunities, gaps, and areas of improvement for current solutions.
• Manage stakeholders’ expectations and project timelines, maintain good relationships with stakeholders, and deliver projects in alignment with business objectives.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 4+ years of experience in product management, with a focus on technical and data-driven products.
• Proven leadership experience, managing teams or projects in a product management or technical capacity.
• Strong domain knowledge in e-commerce, marketplace operations, data intelligence, and experience in e-commerce, Internet or IT companies.
• Experience working with large-scale data systems, including knowledge of data pipelines, analytics, and machine learning applications.

At REACH Senior Service, our core belief is every senior is valuable and able to live life to their fullest potential. The aim for our Senior Centre is to build a community of seniors that improves mutual social cohesion, empowers seniors and maintains their health and mental wellness.

JOIN US and be part of a team who contributes to the positive aging of the seniors as they age meaningfully and healthily. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

We are looking for a passionate Programme Executive to plan and coordinate the day-to-day programme. guide volunteers to carry out the programme activities, work with other organisations to execute programmes, manage communications and feedback from stakeholders, as well as conduct outreach activities to other organisations and the community.

Key Responsibilities:

· Plan, develop and manage engagement programmes (workshops, educational talks, festive events, etc.) to be held at designated neighbourhood touchpoints for Seniors.

· Allocate appropriate resources, recruitment of seniors / volunteers / partners for the programmes, and to plan and execute publicity for such events.

· Supervise and train volunteers / partners in the running of approved programmes and provide administrative support to volunteers / partners involved.

· Monitor seniors' health and wellness, make referrals to appropriate agencies, and conduct home or hospital visits.

· Manage the AAS (Alert Alarm System), SC phone and its maintenance.

· Provide support for seniors, including health monitoring and communication with next of kin.

· Conduct community outreach within the vicinity of the service area and perform needs assessment to ascertain service needs and gaps of the senior residents.

Requirements

· Possess Higher Diploma or Diploma in Gerontology, ITE NITEC in Community Care and Social Services, or Diploma in Social Enterprise/Entrepreneurship

· Ability to train volunteers to facilitate creative arts / baking / cooking / singing / music instruments / florist / live streaming in senior programmes.

· Ability to host or deliver programmes in front of a crowd of 10 – 80 seniors is a must.

· Familiarity with live-stream or data-entry and administration is preferred.

· Experience in social services not necessary

· Fully conversant and able to translate in Malay / Mandarin and English, ability to converse in Hokkien / Teochew will be a bonus, due to clients being seniors.

· Must be a good team-player, with a passion to work with seniors.

· Good communication and interpersonal skills

· Has a strong passion in outreach and community work with seniors

· Only Singaporeans

Job Responsibilities:

1. Produce and manage technical documents, including writing technical cases, monthly technical reports, updating PDI technical files, and managing inventory vehicle technical documents.
2. Manage market technical operations, including managing and improving service provider technical managers, internal training management, regular assessment management, technical capability evaluation and improvement, market survey analysis, localization promotion, and the implementation of company technical management regulations.
3. Provide claims support, including promoting technical determination of fault responsibility and pre-review of claim forms.
4. Follow up on technical projects, including managing and supporting technical projects and promoting market-oriented projects.
5. Manage quality, including collecting and organizing market issues and following up on difficult problems with relevant departments at headquarters.

Recruitment Requirements:

• Minimum Degree in relevant field such as Electrical Engineer..
• At least 3 years of experience in vehicle maintenance or and after-sales technical management.
• Strong interpersonal communication and coordination skills.
• Preferable with class 3 driving licece.
• Proficiency in English or Chinese in order to liaise with HQ colleague from China.

The Job

• Develop timing/power/noise characterization flow for advanced node memory compiler.
• Strong focus on design automation for SRAM compiler, big data analysis and design verification.
• Develop memory analysis flow for PPA check.
• Design and develop the layout for integrated circuits according to electronics engineering principles, using software to create design schematics and diagrams.

The Talent

• Bachelor's Degree (with min. 8 years of relevant industry experience) /Masters Degree (with min. 6 years of relevant industry experience)/ PhD in Electrical and Electronic Engineering/Computer Engineering/Computer Science.
• Knowledge of SRAM/ROM memory functionality and high speed, low power memory design architecture.
• Experience in spice simulation and understand CMOS layout view, Verilog coding is preferable.
• Proficient in script programming with Perl or Python3.

AWARE is seeking a compassionate and dedicated individual to join us as a Programme Manager to lead our Case Management team. Our service involves working with clients to access justice via exploration of options, navigating systemic barriers and advocacy work. We are looking for an experienced practitioner with social work and/or counselling cum managerial experience in the social service sector or related setting.

Join us if you have a strong understanding of gender-based violence, women's rights issues, as well as a strong commitment to the values of AWARE’s gender- and trauma-informed practices.

Position: Programme Manager (Case Management) -E3

Department: CARE

Salary Range: $4520 to $5400

Term: 1 Jan 2025 to 31 Dec 2026

Responsibilities

• Provide leadership in strategic work targeting systemic change - both in internal work, and/or to respond to the changing landscape of Singapore’s social service provision
• Lead and manage the team to deliver timely and quality service in case management, befriending and case advocacy work
• Oversee and manage the budget, planning, development, monitoring and evaluation of the programme
• Lead team capacity building via clinical and administrative supervision and training
• Engage in staff recruitment, onboarding and training
• Provide casework, including crisis intervention to meet overall needs of survivors of gender based violence, including their significant others, when needed.
• Liaise with authorities like the criminal justice system, police, hospitals and other social service community partners to increase service access for survivors
• Promote case management and CARE services through knowledge exchange and collaboration with community partners
• Work closely within the CARE team, with external consultants, across departments and the Executive Director
• Collaboratively design and conduct Sexual Violence related groupworks
• Conduct related training to volunteers, staff and community partners for capacity building
• Any other necessary tasks as required by the Head of Department, based on capacity

Qualifications and Work Experience

• Recognized Masters degree in social work, psychology or counselling
• Minimum 5-8 years in case management or a related field, with at least 2 years in a managerial and/or supervisory role in a social service organisation or related
• In-depth knowledge of case management principles, practices and procedures, with skills in training and capacity building in these areas
• Familiarity with relevant local legal, regulatory and industry practices and guidelines that affect case management services
• Experience in managing daily operation, programme development, implementation and evaluation
• Experience in strategy planning, work planning and managing people and financial resources effectively
• Experience in gender violence and trauma work (preferred)
• Experience in advocacy work (preferred)
• Experience in conducting group work (preferred)

Skills

• Professionalism, leadership, clinical and people management skills are essential
• Strong interpersonal and communication skills (both verbal and written-second language such as Chinese, Malay or Tamil preferable)
• Ability to maintain professional boundaries
• Ability to handle sensitive information with discretion and confidentiality
• Strong organizational and time management skills
• Proficiency in Google Workspace (Google Docs, Sheet, Slides, Drive) or similar Office Suites, and relevant database systems
• Ability to lead independently and also has strong teamwork ethos
• Ability to work with a multidisciplinary team
• Flexibility and adaptability to handle a fast-paced environment, work under pressure and manage competing demands
• Excellent case recording and record-keeping skills
• Ability to interpret and analyse both quantitative and qualitative data and produce reports
• Advocacy lens (preferred)
• Group work skills (preferred)
• Knowledge and skills in gender violence and trauma work (preferred)

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Please note that, due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email [email protected].

· Responsible for assigned functional area of the Enterprise Resource Planning (ERP) application

· Participate in developing internal processes for application management

· Manage support process for assigned functional area of the ERP application

o Provide user support

o Manage issue logs

o Work with vendors to ensure that deliveries are done in a timely manner and to expected quality

o Test vendor deliveries and internal deliveries

· Lead or participate in implementation efforts

o Provide solutions for requested application changes

o Ensure that initiated application changes are well coordinated and planned before implementation

o Develop documentation to describe application changes, application processes and application functions

· Provide application training to super users, other Application Process Managers (APMs) and other applicable roles

· Ensure optimization and alignment of application processes and application use

o Promote correct, consistent and optimal use of application and basic data

o Initiate changes to improve application use, with the objective to improve processes, data quality and routines

o Follow up to ensure application processes are aligned across locations and companies

· Keep up to date with new features and functions within the ERP solution and closely related applications

· Ensure a good understanding of the overall ERP solution and how it interacts with/impacts the assigned functional area(s) and other areas of the business

About Us:

The Bioinformatics Institute at the Agency of Science, Technology and Research is at the forefront of cutting-edge research in the field of bioinformatics, contributing to advancements in drug discovery, clinical diagnostics and therapeutics, biological knowledge creation and beyond. We are seeking a dynamic and experienced Programme Manager to join our team to lead the execution of research programmes across multiple institutes and external entities.

About This Role:

As a Programme Manager at the Bioinformatics Institute within the Agency of Science, Technology and Research, you will play a crucial role in driving the success of our research programmes. This dynamic position requires a blend of strategic thinking, effective communication, and project management skills to ensure the seamless scoping, alignment and execution of cutting-edge projects.

You will be at the centre of action of interdisciplinary collaborations, working closely with research teams, external partners, and stakeholders to advance the field of bioinformatics. This role offers a unique opportunity to contribute to groundbreaking scientific discoveries while navigating the challenges of managing diverse programmes. If you are a motivated and skilled individual with a passion for scientific innovations, this role provides an exciting platform to shape the future of bioinformatics research.

Key Responsibilities:

Programme Ownership:

• Take ownership of research programmes together with the scientific lead, overseeing the entire lifecycle from project formation to execution.
• Collaborate with research teams in the early phases to assist in proposal scoping and development, funding acquisition, and project initiation.

Project Management:

• Utilize strong project management skills to ensure projects are delivered on time, on target and within resources.
• Develop and implement project plans, track progress, and proactively identify and mitigate risks, under framework agreements.
• Work closely with scientific lead to pitch to management and gain required approvals for contract execution and funding.
• Working with other project managers in the programme to coordinate execution and reporting.
• Manage multiple programmes concurrently, each at different stages of development, with varying levels of attention required.
• Prioritize and allocate resources efficiently to meet programme objectives

Stakeholder Management:

• Engage with internal and external stakeholders to build strong relationships and ensure alignment with programme goals throughout programme lifecycle.
• Effectively communicate project updates, milestones, and potential challenges to stakeholders.

Conflict Management:

• Demonstrate strong conflict resolution skills to address issues promptly and maintain positive team dynamics.
• Navigate challenges tactfully while keeping the focus on programme objectives.

Strategic Partnering and Business Development:

• Work with the Business Development team to assemble Industrial Stakeholders and Performers across Research Institutes (RI"s) to build a cohesive team for the execution of the programme.
• Supporting on Strategy and Business Development activities when called upon.

Additional Considerations:

• Collaborative Environment: Foster a collaborative and inclusive work environment, promoting teamwork and knowledge-sharing across diverse research and project teams.
• Adaptability: Demonstrate flexibility in adapting to the evolving needs of research programmes and the institute, contributing to an agile and responsive work culture.
• Continuous Learning: Stay abreast of emerging trends and advancements in bioinformatics and related fields, strategic directions and programmes in A*STAR, integrating new knowledge into programme strategies.
• Budget Oversight: Collaborate with finance teams to monitor programme budgets, ensuring financial sustainability and sufficient resource allocation.
• Independence and Motivation: Self-motivated individual capable of driving projects and programmes independently.
• Strive for Excellence: Uphold high quality of performance, and taking initiatives to identify opportunities for programme improvement and innovation.
• Resourcefulness: Ability to get guidance and support from other job functions and divisions in A*STAR to be position the programme, resolve bottlenecks and ensure smooth execution of the programme.

Qualifications:

• PhD or other advanced degree in bioinformatics, biomedical engineering, life sciences or relevant scientific or management field.
• Proven success in programme and project management, preferably in a research or academic setting. PMP certification is a preferred.
• Strong understanding of bioinformatics and life sciences.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills
• Demonstrated ability to manage multiple stakeholders and conflicting priorities.
• Proficiency in conflict resolution and problem-solving.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

About Us:

The Bioinformatics Institute at the Agency of Science, Technology and Research is at the forefront of cutting-edge research in the field of bioinformatics, contributing to advancements in drug discovery, clinical diagnostics and therapeutics, biological knowledge creation and beyond. We are seeking a dynamic and experienced Programme Manager to join our team to lead the execution of research programmes across multiple institutes and external entities.

About This Role:

As a Programme Manager at the Bioinformatics Institute within the Agency of Science, Technology and Research, you will play a crucial role in driving the success of our research programmes. This dynamic position requires a blend of strategic thinking, effective communication, and project management skills to ensure the seamless scoping, alignment and execution of cutting-edge projects.

You will be at the centre of action of interdisciplinary collaborations, working closely with research teams, external partners, and stakeholders to advance the field of bioinformatics. This role offers a unique opportunity to contribute to groundbreaking scientific discoveries while navigating the challenges of managing diverse programmes. If you are a motivated and skilled individual with a passion for scientific innovations, this role provides an exciting platform to shape the future of bioinformatics research.

Key Responsibilities:

Programme Ownership:

• Take ownership of research programmes together with the scientific lead, overseeing the entire lifecycle from project formation to execution.
• Collaborate with research teams in the early phases to assist in proposal scoping and development, funding acquisition, and project initiation.

Project Management:

• Utilize strong project management skills to ensure projects are delivered on time, on target and within resources.
• Develop and implement project plans, track progress, and proactively identify and mitigate risks, under framework agreements.
• Work closely with scientific lead to pitch to management and gain required approvals for contract execution and funding.
• Working with other project managers in the programme to coordinate execution and reporting.
• Manage multiple programmes concurrently, each at different stages of development, with varying levels of attention required.
• Prioritize and allocate resources efficiently to meet programme objectives

Stakeholder Management:

• Engage with internal and external stakeholders to build strong relationships and ensure alignment with programme goals throughout programme lifecycle.
• Effectively communicate project updates, milestones, and potential challenges to stakeholders.

Conflict Management:

• Demonstrate strong conflict resolution skills to address issues promptly and maintain positive team dynamics.
• Navigate challenges tactfully while keeping the focus on programme objectives.

Strategic Partnering and Business Development:

• Work with the Business Development team to assemble Industrial Stakeholders and Performers across Research Institutes (RI"s) to build a cohesive team for the execution of the programme.
• Supporting on Strategy and Business Development activities when called upon.

Additional Considerations:

• Collaborative Environment: Foster a collaborative and inclusive work environment, promoting teamwork and knowledge-sharing across diverse research and project teams.
• Adaptability: Demonstrate flexibility in adapting to the evolving needs of research programmes and the institute, contributing to an agile and responsive work culture.
• Continuous Learning: Stay abreast of emerging trends and advancements in bioinformatics and related fields, strategic directions and programmes in A*STAR, integrating new knowledge into programme strategies.
• Budget Oversight: Collaborate with finance teams to monitor programme budgets, ensuring financial sustainability and sufficient resource allocation.
• Independence and Motivation: Self-motivated individual capable of driving projects and programmes independently.
• Strive for Excellence: Uphold high quality of performance, and taking initiatives to identify opportunities for programme improvement and innovation.
• Resourcefulness: Ability to get guidance and support from other job functions and divisions in A*STAR to be position the programme, resolve bottlenecks and ensure smooth execution of the programme.

Qualifications:

• PhD or other advanced degree in bioinformatics, biomedical engineering, life sciences or relevant scientific or management field with at least 5 years of relevant experience.
• Proven success in programme and project management, preferably in a research or academic setting. PMP certification is a preferred.
• Strong understanding of bioinformatics and life sciences.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills
• Demonstrated ability to manage multiple stakeholders and conflicting priorities.
• Proficiency in conflict resolution and problem-solving.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

About Us:

The Bioinformatics Institute at the Agency of Science, Technology and Research is at the forefront of cutting-edge research in the field of bioinformatics, contributing to advancements in drug discovery, clinical diagnostics and therapeutics, biological knowledge creation and beyond. We are seeking a dynamic and experienced Programme Manager to join our team to lead the execution of research programmes across multiple institutes and external entities.

About This Role:

As a Programme Manager at the Bioinformatics Institute within the Agency of Science, Technology and Research, you will play a crucial role in driving the success of our research programmes. This dynamic position requires a blend of strategic thinking, effective communication, and project management skills to ensure the seamless scoping, alignment and execution of cutting-edge projects.

You will be at the centre of action of interdisciplinary collaborations, working closely with research teams, external partners, and stakeholders to advance the field of bioinformatics. This role offers a unique opportunity to contribute to groundbreaking scientific discoveries while navigating the challenges of managing diverse programmes. If you are a motivated and skilled individual with a passion for scientific innovations, this role provides an exciting platform to shape the future of bioinformatics research.

Key Responsibilities:

Programme Ownership:

• Take ownership of research programmes together with the scientific lead, overseeing the entire lifecycle from project formation to execution.
• Collaborate with research teams in the early phases to assist in proposal scoping and development, funding acquisition, and project initiation.

Project Management:

• Utilize strong project management skills to ensure projects are delivered on time, on target and within resources.
• Develop and implement project plans, track progress, and proactively identify and mitigate risks, under framework agreements.
• Work closely with scientific lead to pitch to management and gain required approvals for contract execution and funding.
• Working with other project managers in the programme to coordinate execution and reporting.
• Manage multiple programmes concurrently, each at different stages of development, with varying levels of attention required.
• Prioritize and allocate resources efficiently to meet programme objectives

Stakeholder Management:

• Engage with internal and external stakeholders to build strong relationships and ensure alignment with programme goals throughout programme lifecycle.
• Effectively communicate project updates, milestones, and potential challenges to stakeholders.

Conflict Management:

• Demonstrate strong conflict resolution skills to address issues promptly and maintain positive team dynamics.
• Navigate challenges tactfully while keeping the focus on programme objectives.

Strategic Partnering and Business Development:

• Work with the Business Development team to assemble Industrial Stakeholders and Performers across Research Institutes (RI"s) to build a cohesive team for the execution of the programme.
• Supporting on Strategy and Business Development activities when called upon.

Additional Considerations:

• Collaborative Environment: Foster a collaborative and inclusive work environment, promoting teamwork and knowledge-sharing across diverse research and project teams.
• Adaptability: Demonstrate flexibility in adapting to the evolving needs of research programmes and the institute, contributing to an agile and responsive work culture.
• Continuous Learning: Stay abreast of emerging trends and advancements in bioinformatics and related fields, strategic directions and programmes in A*STAR, integrating new knowledge into programme strategies.
• Budget Oversight: Collaborate with finance teams to monitor programme budgets, ensuring financial sustainability and sufficient resource allocation.
• Independence and Motivation: Self-motivated individual capable of driving projects and programmes independently.
• Strive for Excellence: Uphold high quality of performance, and taking initiatives to identify opportunities for programme improvement and innovation.
• Resourcefulness: Ability to get guidance and support from other job functions and divisions in A*STAR to be position the programme, resolve bottlenecks and ensure smooth execution of the programme.

Qualifications:

• Bachelor or other advanced degree in bioinformatics, biomedical engineering, life sciences or relevant scientific or management field.
• Proven success in programme and project management, preferably in a research or academic setting. PMP certification is a preferred.
• Strong understanding of bioinformatics and life sciences.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills
• Demonstrated ability to manage multiple stakeholders and conflicting priorities.
• Proficiency in conflict resolution and problem-solving.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

A Progamme Manager (PM) (Objective and Key Results Officer) position is available in the Computational Digital Pathology Lab (CDPL) at the Bioinformatics Institute (BII), Agency for Science, Technology and Research (A*STAR), Singapore. The AI-based Digital Pathology (AIDP) Program aims to develop and validate advanced AI and machine learning solutions, image processing, computer vision, and mathematical modelling for the pathological diagnosis and prognosis of cancer using digitized pathology slides, including both biopsy and whole standard slides.

The innovative AI-based Digital Pathology Diagnosis (AIDP) programme is a pioneering venture set to transform the landscape of AI pathological diagnosis and solve the global shortage of pathologists and increasing cancer cases with cutting-edge AI technologies. Our focus is on bridging gaps in data quality, model generalizability and market scalability. This groundbreaking initiative aims to advance pathology practices by developing artificial intelligence systems that accurately diagnoses cancer and other diseases from digital pathology images. By leveraging state-of-the-art AI technology and advanced methodologies, we strive to achieve breakthroughs that will revolutionize the way pathologists diagnose diseases, such as Lymphoma, Gastric, Colorectal and Breast cancers, ultimately improving patient outcomes and healthcare efficiency. This program is supported by national funding and led by esteemed institutions/hospitals and cross-disciplinary leaders in the field, providing an unparalleled opportunity for professional growth and collaboration with top-tier experts.

We are seeking passionate, talented individuals to join our dynamic team. If you are driven by curiosity and have a desire to be at the forefront of AI medical innovation, this is the perfect opportunity for you. As a member of our team, you will work in a stimulating environment where creativity and initiative are highly valued. You will have access to state-of-the-art facilities, high-quality data and other resources, and the chance to contribute to high-impact research that can shape the future pathology. Our focus is on creating robust, reliable AI systems that can assist pathologists in making faster and more accurate diagnoses, ultimately leading to better patient care and improving the life quality of humankinds. We are looking for candidates who are not only skilled but also enthusiastic about making a difference. Join us in this exciting journey and be a part of something truly extraordinary! For a research overview of our lab, please refer to https://www.a-star.edu.sg/bii/research/ciid/cdpl

Key Skills and Responsibilities:

• Project Planning and Execution: Follow and dynamically adjust the project plan of AIDP programme, including milestones and deadlines. Coordinate with cross-functional teams to ensure alignment and progress.
• Team Management and Leadership: Lead, mentor, and manage project teams, fostering a collaborative and productive work environment. Facilitate effective communication and teamwork among team members.
• Stakeholder Management: Engage with internal and external stakeholders, including funding bodies, research institutions, and clinical partners. Provide regular updates and reports on project status, risks, and outcomes.
• Objective and Key Results (OKRs) Management: Define and track OKRs to ensure the programme meets its strategic goals. Analyze performance data and make adjustments to keep the project on track.
• Risk Management: Identify potential risks and develop mitigation strategies. Monitor and address issues that could impact project success.
• Resource Management: Allocate and adjust resources effectively, ensuring that project needs are met within budget constraints. Manage procurement and logistics for project-related resources.
• Quality Assurance: Ensure that project deliverables meet the highest standards of quality and reliability. Implement quality control processes and continuous improvement practices.
• Collaboration and commercialization: Build strong collaboration with the local and oversea hospitals. Establish the agreements with the industrial partners for licensing and commercialization.
• Domain Knowledge: Basic knowledge, experience, and expertise in artificial intelligence, machine learning, pattern recognition, and digital image processing techniques.
• Strong analytical and logical thinking skills to address and solve complex scientific and commercialization problems.

Requirements:

• Ph.D/Master/Bachelor degree in Biomedical Engineering, Computer Science, or a related field with industrial and project management skill and experience. Additional qualifications in Project Management (e.g., PMP) are advantageous.
• Excellent writing skills, coupled with outstanding communication abilities.
• A strong team player with proven experience in managing large-scale research or development projects, preferably in the healthcare or AI fields.
• Strong background in data science, AI, machine learning, or digital pathology.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving skills.
• Passionate about AI and medical innovation.
• Highly motivated and results-oriented.
• Able to work under pressure and adapt to changing circumstances.
• Proven experience or strong interest in working within cross-disciplinary teams, including collaborations with hospitals and clinical researchers.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

A Progamme Manager (PM) (Objective and Key Results Officer) position is available in the Computational Digital Pathology Lab (CDPL) at the Bioinformatics Institute (BII), Agency for Science, Technology and Research (A*STAR), Singapore. The AI-based Digital Pathology (AIDP) Program aims to develop and validate advanced AI and machine learning solutions, image processing, computer vision, and mathematical modelling for the pathological diagnosis and prognosis of cancer using digitized pathology slides, including both biopsy and whole standard slides.

The innovative AI-based Digital Pathology Diagnosis (AIDP) programme is a pioneering venture set to transform the landscape of AI pathological diagnosis and solve the global shortage of pathologists and increasing cancer cases with cutting-edge AI technologies. Our focus is on bridging gaps in data quality, model generalizability and market scalability. This groundbreaking initiative aims to advance pathology practices by developing artificial intelligence systems that accurately diagnoses cancer and other diseases from digital pathology images. By leveraging state-of-the-art AI technology and advanced methodologies, we strive to achieve breakthroughs that will revolutionize the way pathologists diagnose diseases, such as Lymphoma, Gastric, Colorectal and Breast cancers, ultimately improving patient outcomes and healthcare efficiency. This program is supported by national funding and led by esteemed institutions/hospitals and cross-disciplinary leaders in the field, providing an unparalleled opportunity for professional growth and collaboration with top-tier experts.

We are seeking passionate, talented individuals to join our dynamic team. If you are driven by curiosity and have a desire to be at the forefront of AI medical innovation, this is the perfect opportunity for you. As a member of our team, you will work in a stimulating environment where creativity and initiative are highly valued. You will have access to state-of-the-art facilities, high-quality data and other resources, and the chance to contribute to high-impact research that can shape the future pathology. Our focus is on creating robust, reliable AI systems that can assist pathologists in making faster and more accurate diagnoses, ultimately leading to better patient care and improving the life quality of humankinds. We are looking for candidates who are not only skilled but also enthusiastic about making a difference. Join us in this exciting journey and be a part of something truly extraordinary! For a research overview of our lab, please refer to https://www.a-star.edu.sg/bii/research/ciid/cdpl

Key Skills and Responsibilities:

• Project Planning and Execution: Follow and dynamically adjust the project plan of AIDP programme, including milestones and deadlines. Coordinate with cross-functional teams to ensure alignment and progress.
• Team Management and Leadership: Lead, mentor, and manage project teams, fostering a collaborative and productive work environment. Facilitate effective communication and teamwork among team members.
• Stakeholder Management: Engage with internal and external stakeholders, including funding bodies, research institutions, and clinical partners. Provide regular updates and reports on project status, risks, and outcomes.
• Objective and Key Results (OKRs) Management: Define and track OKRs to ensure the programme meets its strategic goals. Analyze performance data and make adjustments to keep the project on track.
• Risk Management: Identify potential risks and develop mitigation strategies. Monitor and address issues that could impact project success.
• Resource Management: Allocate and adjust resources effectively, ensuring that project needs are met within budget constraints. Manage procurement and logistics for project-related resources.
• Quality Assurance: Ensure that project deliverables meet the highest standards of quality and reliability. Implement quality control processes and continuous improvement practices.
• Collaboration and commercialization: Build strong collaboration with the local and oversea hospitals. Establish the agreements with the industrial partners for licensing and commercialization.
• Domain Knowledge: Basic knowledge, experience, and expertise in artificial intelligence, machine learning, pattern recognition, and digital image processing techniques.
• Strong analytical and logical thinking skills to address and solve complex scientific and commercialization problems.

Requirements:

• Master/Bachelor degree in Biomedical Engineering, Computer Science, or a related field with industrial and project management skill and experience. Additional qualifications in Project Management (e.g., PMP) are advantageous.
• Excellent writing skills, coupled with outstanding communication abilities.
• A strong team player with proven experience in managing large-scale research or development projects, preferably in the healthcare or AI fields.
• Strong background in data science, AI, machine learning, or digital pathology.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving skills.
• Passionate about AI and medical innovation.
• Highly motivated and results-oriented.
• Able to work under pressure and adapt to changing circumstances.
• Proven experience or strong interest in working within cross-disciplinary teams, including collaborations with hospitals and clinical researchers.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Position Summary / Project Description

This role is responsible for developing the overall strategy and implementation of the National Health IT Master Plan (HITMAP) in Singapore. We are looking for experienced Programme Manager to plan and deliver Healthcare Analytics programmes. The Programme Manager will be responsible for all components of programme including strategizing, planning and implementation.

Role and Responsibilities

He/she will also work with the delivery teams comprising project managers, change management specialists, business analysts and clinical subject matter experts to deliver the programme initiatives and projects.

· 1. Understand business needs and develop IT strategies and work-plan for a specific/group of business programmes in healthcare analytics domain.

· 2. Engage, influence, communicate and seek approval from programme sponsor(s) and stakeholders to support the programme strategies and plans.

· 3. Manage the programme scope, budget and schedule to deliver the desired programme outcomes.

· 4. Lead and drive the consultants and vendors in delivering the programme/project.

· 5. Oversee the implementation and delivery of the IT programme/projects in healthcare analytics domain.

· 6. Report timely on programme/project’s achievements, issues and progress.

· 7. Obtain endorsement of strategy and work-plan from programme sponsor with support from all stakeholders.

· 8. Lead and drive the programme and project teams (including consultants) towards successfully delivery of programme/projects.

9. On-time delivery of programme/projects.

· 10. Responsible to track and monitor programme and projects are delivered within approved budget.

11. Responsible to defined, monitored and achieved KPIs of programme and projects.

Requirements / Qualifications

· Minimum 10 years of working experience as a Programme Manager or Project Manager, preferably in healthcare IT industry or public services.

· Minimum 3 years of relevant experience in delivering end-to-end industry analytics solutions, from conceptualization to deployment, within the industry with either a consultancy or a technology company.

· Minimum Bachelor’s Degree in Informatics/Computer Studies/IT/Engineering or any other relevant fields.

· Demonstrated leadership capabilities in IT industry

· Proven problem analysis and problem solving skills.

· Good listening skills and an ability to ask questions and probe to uncover issues.

· Good interpersonal, communication and presentation skills

· Have a good understanding of business processes and needs in order to create value in a business context with business intelligence and insights.

· Good knowledge of various business/ enterprise/ clinical/ patient systems/applications and outputs within specific industry domains will be advantageous.

The Software and Applications Manager is responsible for leading a team of software developers and ensuring the successful development, deployment, and maintenance of software applications that meet the organization's business objectives. This role involves strategic planning, project management, and technical expertise to deliver high-quality software solutions.

The role involves managing a team of software developers, collaborating on strategic planning, project management, and technical expertise. It involves establishing and enforcing quality standards, managing vendors, and managing budgets. The role also involves documentation and reporting, ensuring project status and performance, and ensuring compliance with industry standards and regulations. The individual must stay current with industry trends and provide technical guidance to the development team.

A Software and Applications Manager must possess a deep understanding of software development processes, methodologies, and programming languages. Proficiency in project management, database management, system architecture, quality assurance, security, DevOps, cloud computing, version control, and data analysis are essential. Competencies include leadership, communication, problem-solving, strategic thinking, team management, time management, adaptability, vendor management, compliance, and financial acumen. These skills enable the manager to lead teams, deliver high-quality applications, and align technology initiatives with the organization's business goals.

Job Summary :

We are seeking a highly skilled Project Manager to lead the overall engagement.

The ideal candidate will have expertise in managing end-to-end delivery of atleast 2-3 applications, good client communication skills, stakeholder management ability.

Have good technical knowledge in Pega with the ability to take Architectural decisions and solutioning. Additionally, domain experience in Airlines is good to have.

The candidate will play a crucial role in driving techno-functional excellence and ensuring successful project delivery.

Required Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform, Project Management, Cloud deployment.

Roles & Responsibilities :

• Managing the overall project delivery and ensure delivery schedule is adhered
• Prepare delivery schedule, effort and cost based on the client requirements and provide walkthrough o client on the same
• Project Manager will be liable to achieve client sign-off on schedule, effort and cost presented
• Providing weekly status reports to stakeholders
• Ensuring that the project is timely by setting time marks
• Facilitates daily scrum, sprint planning, sprint demo and retrospective meetings.
• Tracks and manages product backlog, burn-down metrics, velocity, and task break-down
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Responsible to provide architectural solutions and do hands on with the team members to deliver technical requirement in Pega.

Qualifications:

• A solid understanding of project end-to-end delivery
• Excellent verbal, written and presentation skills
• ·Ladership skills
• Ability to motivate IT staff
• Logical problem solver who can operate under constraints
• Strong organisational skills
• Ability to juggle multiple tasks

Certification(s) Required :

• CSSA, PMP, Scrum Master, Good to have CLSA

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Qualifications

Job responsibilities

• Review and understand Google network architecture standards, partner cross-functionally to ensure all designs and implementations balance the requirements, and future generations of networking technology.
• Evaluate alternatives and develop cost estimates for project-specific feasibility studies, create standards and templates to streamline build processes.
• Create design drawings and documents for network infrastructure and optical cabling for both ISP and OSP.
• Communicate with partners to collect drivers and deadlines for delivering network capacity.
• Travel approximately 25% of the time to Google’s Data Centers around the globe.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience designing, constructing, or managing infrastructure projects.
• Experience creating infrastructure designs (e.g., telecom, electrical, mechanical), drawing sets for builds, and remodels of data center networking spaces.

Preferred qualifications

• Certified as a Registered Communications Distribution Designer (RCDD) or Project Management Professional (PMP).
• Experience in building construction management and working on evaluating data center telecom infrastructure and design of associated infrastructure.
• Experience in professional, registered, or chartered engineer designation.
• Experience in project and change management.
• Experience creating fiber routing diagrams and building path records, capacity augment projects, and generating capacity plans and migrations based on the data.
• Excellent data-driven analytical approach to solving challenges.

Job Summary :

We are seeking a highly skilled Developer for the role of Project Manager - The ideal candidate will have extensive experience in PEGA frameworks, case management, user experience, data and integration, application development, and platform.

Required Skills :

Technical Skills :

• PEGA Frameworks , Pega Case Management , Pega User Experience , Pega Data and Integration , Pega Application Development .

Roles & Responsibilities :

• Project Manager of 8-12 years experiences and Pega 5-8 years of experience.
• Leading a team of Pega Developers
• Support existing Pega application with ticket resolution within the defined SLA
• Develop and implement PEGA-based solutions to meet business requirements as part of enhancements and/or service requests
• Provide expertise in PEGA frameworks, ensuring robust and scalable application architecture.
• Utilize PEGA Case Management to streamline and automate business processes, enhancing operational efficiency.
• Design intuitive and user-friendly interfaces using PEGA User Experience principles.
• Integrate PEGA applications with various data sources and external systems to ensure seamless data flow.
• Collaborate with cross-functional teams to define and implement integration strategies and solutions.
• Conduct thorough testing and debugging of PEGA applications to ensure high performance and reliability.
• Provide technical support and troubleshooting for PEGA applications, addressing any issues promptly.
• Document all development processes, configurations, and changes for future reference and compliance.
• Stay updated with the latest PEGA platform updates and industry best practices to continuously improve solutions.
• Contribute to the overall success of the project by delivering high-quality solutions that meet client expectations.
• Demonstrate expertise in PEGA Case Management, including the ability to design and implement complex workflows.
• Showcase proficiency in PEGA User Experience, creating user-centric designs that enhance usability.
• Have experience in PEGA Data and Integration, ensuring seamless connectivity with various data sources.
• Exhibit strong skill in PEGA Application Development, from initial design to final deployment.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA)

The Software and Applications Manager is responsible for leading a team of software developers and ensuring the successful development, deployment, and maintenance of software applications that meet the organization's business objectives. This role involves strategic planning, project management, and technical expertise to deliver high-quality software solutions.

The role involves managing a team of software developers, collaborating on strategic planning, project management, and technical expertise. It involves establishing and enforcing quality standards, managing vendors, and managing budgets. The role also involves documentation and reporting, ensuring project status and performance, and ensuring compliance with industry standards and regulations. The individual must stay current with industry trends and provide technical guidance to the development team.

A Software and Applications Manager must possess a deep understanding of software development processes, methodologies, and programming languages. Proficiency in project management, database management, system architecture, quality assurance, security, DevOps, cloud computing, version control, and data analysis are essential. Competencies include leadership, communication, problem-solving, strategic thinking, team management, time management, adaptability, vendor management, compliance, and financial acumen. These skills enable the manager to lead teams, deliver high-quality applications, and align technology initiatives with the organization's business goals.

The role will be part of the Singapore Aerospace Programme (SAP) team to manage research projects performed by A*STAR Research Entities for industry partners, manage programme activities and handle industry engagement activites.

Key responsibilities include:

Programme management

• Assist in the planning and execution of new project launches including the call for problem statements, workshops and proposal/technical reviews
• Monitor on-going projects through regular review meetings with research teams to ensure budget and deliverables are met
• Manage report submissions and variation requests
• Assist in the planning and execution of 6-monthly Programme Management Committee (PMC) meetings
• Work with teammates to ensure the smooth operations of the programme
• Support other office functions, e.g. hosting industry events

Stakeholder engagement and development

• Participate in meetings with SAP consortium members, industry stakeholders and public agencies
• Assist in the planning and execution of Singapore Airshow exhibition and hosting of Singapore Aerospace Technology Leadership Forum
• Facilitate the conceptualization and development of follow-on research initiatives beyond SAP
• Work with inter-division or inter-agency teams to drive aerospace industry development, develop industry transformation maps and aerospace roadmaps
• Coordinate industry engagement activities such as company visits to A*STAR and Airshow meetings and manage follow-up actions
• Nurture industry accounts to deepen research activities with A*STAR
• Engage Institutes of Higher Learning (IHLs) to jointly develop research ecosystem aerospace capabilities

Job Requirements

• Bachelor of Engineering, preferably in the field of aerospace or aeronautical
• 8 years of relevant experience, preferably in aerospace MRO or R&D and/or project management roles
• Strong communication skills
• Strong interpersonal skills
• Strong planning and analytical skills
• Result-oriented, resourceful and attentive to details
• Familiarity with the Singapore research ecosystem and grant call process will be an advantage

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description

Major job scope includes but not limited to:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage,and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirement

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsolf, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

Guidelines for Applicants:

• You may apply thru Mycareers Future or email to [email protected]