Total 94 customer service manager job vacancies in Information Technology category in d26 upper thomson springleaf

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

SUMMARY

· This position is responsible for supporting projects leading to the success of project.

· The Project Manager to lead the project team in achieving project goals and gaining high customer satisfaction.

· The Project Manager will ensure the quality of the project is met within the allocated budget and timeline.

SUPERVISORY RESPONSIBILITIES

· Mentor and lead Project Managers in completing projects within allocated resources as assigned by PM Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Including the following with other duties as assigned:

· Responsible for driving customer satisfaction through focus on accountability and quality.

· Be the point of contact for customer to all issues.

· Drives global meetings of project on behalf of customer to assure the success of project.

· Continuous tracking of project performance and schedules of internal stakeholders and external stakeholders.

· Validate project workscope, ensure up to date technical scope of work.

· Assure compliance to contract commitments and ensure turnkey design within scope of work.

· Identify out of scope work to sales and initiate CIP to sales if necessary.

· Assure proper coordination between internal departments (all technical project lead) and project stakeholder for technical integration with a project execution plan.

· Coordinate with all project stakeholders and customer to align towards common objectives and goals of the program.

· Integrate stakeholders’ timeline and develop a detail plan with key activities (timeline) into an overall project schedule and ensure all team member, suppliers and customer are fully acceptable to it.

· Understands intermediate regulatory certification requirements and provide recommendation to customer for meeting regulatory certification requirements in the turnkey packages per workscope.

· Create and manage project budgeted resources (hours and hard cost), cost recording, control and forecasting.

· Identifying risk and create risk management analysis with means of stop light chart, etc and present to management during weekly project review meeting.

· Implement and improve good Project Management Tools for effective usage.

· Continuous maintaining the relevance of Project Management Processes & Procedures.

· Overseas travel will be required.

· Other duties as assigned.

QUALIFICATION REQUIREMENTS

· Qualified degree or Masters in Mechanical/Electrical Engineering, Aerospace Engineering.

· At least 4-5 years experience in aircraft interior reconfiguration engineering.

· Knowledgeable of aircraft and interior reconfiguration engineering requirements.

· Able to read and understand aircraft designs, drawings and specifications.

· Good understanding of Part 25 regulatory and compliance requirements.

· Able to apply knowledge of business and management principles involved in strategic planning, equipment allocation/management, complex leadership techniques and coordination of people and resources.

· Able to work in a team environment and accept required roles, responsibilities and accountability.

· Able to multi-task and work independently

Company Description

BNF Group is a Singapore-based company with operations in industrial gas supply chain management, environmental services, and engineering. We serve customers around the world and are committed to sustainability and innovation.

Role Description:

Product Strategy and Vision:

• Define the product vision and strategy in collaboration with stakeholders.
• Develop and maintain a product roadmap that aligns with our objectives.
• Identify and articulate user needs in relation to our strategic goals.

Product Development:

• Work closely with stakeholders to define product requirements and specifications.
• Prioritise product features and create detailed product plans and timelines.
• Oversee the product development process, ensuring timely and quality delivery.

Stakeholder Management:

• Collaborate with cross-functional teams including operations, sales, marketing, and engineering.
• Communicate product updates and changes to all relevant stakeholders.
• Gather and incorporate feedback from stakeholders to continuously improve the product.

Technical Expertise:

• Provide technical guidance and support to the product team.
• Stay updated with the latest technology trends and advancements.
• Ensure the product meets high standards of quality, performance, and reliability.

Metrics and Reporting:

• Define and track key product metrics to measure success and identify areas for improvement.
• Prepare and present regular product performance reports to management.
• Use data and analytics to inform product decisions and optimisations.

User Focus:

• Ensure the product provides a seamless and valuable user experience.
• Conduct user testing and gather feedback to validate product features and enhancements.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience: 3-5 years of experience in product management, preferably in a technical role.
• Skills:

1. Strong technical background with the ability to understand and discuss complex technical concepts.
2. Excellent communication and interpersonal skills.
3. Proven ability to manage multiple projects and priorities in a fast-paced environment.
4. Strong analytical and problem-solving skills.
5. Experience with agile development methodologies and tools.

Preferred Qualifications:

• Experience in a startup environment or in scaling products.
• Background in software development or engineering.
• Familiarity with cloud technologies, AI, machine learning, or other emerging tech trends.

Job Description & Requirements

· To design of machine software – machine process sequence programming and devices integration programming.

· To do conceptual and detailed software design, testing and debugging for machine vision, image processing, motion control and I/O interface.

· Design and implement innovations, creation & improvement of company software products to foreseen future challenges and sustainability.

· Degree / Diploma in Computer Science, Mechatronics, Process Engineering;

· Minimum 5 years working experience in machine and vision software programming;

· Proficient of C# and C++ programming language under UWP, WPF and MFC projects;

· Basic knowledge of motion control system;

· Basic knowledge of image processing terminology.

· Able to meet deadline and work under pressure;

· Able to work independently.

Description

You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.

You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.

You will be expected to be an SME in Program Project Management with expert proficiency.

Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.

Lead the project team to ensure timely delivery of project milestones.

Ensure that the project is delivered within budget.

Manage project risks and issues and develop mitigation strategies.

Provide regular project status updates to stakeholders and senior management

Requirements

Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience

KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus

System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner.

Job Description:

Responsible for delivery of time-critical projects related to customer acquisition and demographics maintenance, client screening enhancements, sanctions and controls, Anti-Money Laundering transaction monitoring, customer householding data governance, and end user computing remediation. Provide direction and technical leadership on complex, high-impact projects throughout all phases of the development and implementation process with a primary focus on regulatory compliance initiatives. Manage data related to classification and accountability, conduct root cause analysis, prioritize issues, develop remediation plans, and implement effective tactical and strategic solutions. Analyze data and prepare and present regional/global reports related to risk assessments and monitor related issues and escalations. Lead reengineering efforts in business methodology, strategy, and organizational goals. Accountable for the management and execution of continuous data quality standards, controls, metrics, and Data Concern Remediation Management.

Qualifications:

• Bachelor’s degree or equivalent, in Computer Science, Computer Engineering, or a related field
• 6 to 8 years of progressively responsible experience in the job offered or in a related IT occupation performing data analysis within the information technology industry.
• Six (6) to Eight (8) years of experience must include:
• Working with data governance, data risk control frameworks, Enterprise architecture frameworks, and policy development to ensure compliance with industry regulations and standards and optimize enterprise-wide data management practices.
• Utilizing data and analytics tools, systems, and processes as well as Enterprise Architecture Platforms, Anti-Money Laundering, Know-Your-Customer, Customer Due Diligence, Householding, Master Customer Record process, and systems to leverage insights for strategic decision-making, enhancing regulatory compliance, and streamlining operational efficiency for improved customer experience and risk management outcomes.
• Utilizing Data Operating Model practices, Data Governance, and Data Compliance within a financial services firm to establish and maintain a robust framework for data management, optimizing data quality, and facilitating strategic decision-making processes.
• Assessing and challenging adherence with policies and standards including data quality and adoption of data governance capabilities and initiatives
• Utilizing project management methodologies and tools to plan, execute, and monitor projects in listed domains, ensuring timely delivery, resource optimization, and stakeholder satisfaction while adhering to budgetary constraints and quality standards.

Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

· Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

· Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

· Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

· Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

· Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

· Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

· Review high level design to ensure the application is build-able.

· Creating detailed network and system architecture diagrams.

· Perform root cause analysis in defect resolution and while debugging.

· Providing technical direction and support during large-scale organizational projects.

· Identifies reuse opportunities and designs for reuse as appropriate.

· Monitoring system performance and troubleshooting issues.

· Conducting regular system audits and software upgrades.

· Leads and guides developers in day to day activities.

· Ensuring the constant availability of technical resources.

· Maintaining and improving the technical standards and procedures to ensure system integrity.

· Collaborating with other team members and departments to understand and develop system goals and functional requirements.

· Training and mentoring junior systems engineers and other team members.

· Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

Systems & Cloud Architect - Payment Industry IT Software

Job Description

We are seeking a motivated and detail-oriented Systems Architect with a keen interest in the payment industry and IT software. As a Systems Architect, you will have the opportunity to design and oversee the architecture of payment technologies in a cloud-native environment, gaining valuable insights and experience within our innovative team.

Agile and proactive, you will contribute to the conception of cloud-native infrastructures, based on containers and microservices, and bring expertise on tools (Kubernetes, Kafka, OpenSearch, …) and integrations (API architecture, event-based architecture...).

Within the market team, you will closely work with HPS customers and contribute to the implementation of PowerCARD product in several environments: on premises, PaaS (OpenShift), Cloud (AWS)… in a complete devops environment (CI/CD).

Missions

- Be a creative force on technological infrastructure needs (patterns, tooling, etc.) and integrations in line with the needs of the customers.

- Integrate security, operating and cost requirements (ownership, licenses, etc.)

- Assist market and project teams with the integration, maintenance, and operation of cloud-native applications.

- Help teams adopt good practices, by writing guides and make them follow company guidelines.

- Assist presale teams in technical domain.

- Seek sustainability, stability, and risk management.

- Propose areas of improvement with a view to operational and economic performance

- Promote the Devops & Cloud culture internally and externally.

Responsibilities

1. Design and implement scalable system architectures focused on IT software solutions.
2. Have a good knowledge of cloud integrations with security, monitoring, and observability tools (Datadog, Dynatrace, OpenTelemetry, Qualys, etc.)
3. Support for the Devops & Cloud Market roadmap, being a promoter for internal technical & devops culture.
4. Be a referent on platform administration (Kubernetes, EKS, MSK, OpenSearch, Rancher...), with a focus on Kubernetes.
5. Responsible of Cloud deployment questions and environment administration
6. Stay informed about the regulatory updates, and emerging technologies.
7. Implement and maintain robust security measures.
8. Collaborate with cross-functional teams for system integration.
9. Produce technical documentation and system designs.

Requirements:

1. Bachelor's degree or higher in Computer Engineering, Computer Science, Industrial Engineering, or a related field.
2. Proven expertise in designing software architecture, network interfacing, and data pipeline.
3. Proven expertise in Cloud architecture and virtualization technologies
4. Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols.
5. Familiarity with IaaS/ PaaS, Database Management (RDBMS & NoSQL).
6. Technical proficiency in Docker, CI/CD Pipeline, Java ecosystem.
7. Good knowledge about databases : Oracle, Postgres
8. Strong understanding of security principles.
9. Excellent problem-solving and organizational skills.
10. Strong communication and interpersonal skills.

Preferred Skills:

1. Experience with DevOps practices and tools.
2. Ability to assess business requirements and translate them into technical solutions.
3. Experience with network architecture and Enterprise Service Bus (ESB) technologies.
4. Knowledge of software development lifecycle (SDLC) methodologies.
5. Ability to manage multiple projects and priorities simultaneously.

This role offers an exciting opportunity to gain hands-on experience in system architecture while driving innovation in the fintech industry. If you are passionate about designing systems and making an impact in the payment technology space, apply and join our team!

This is a 9 month contract role based in Singapore.

Preferred Candidate

• 5+ years of demonstrated experience in the technology industry as a technical program manager or engineering manager, leading development of software and/or hardware initiatives.
• 3+ years of demonstrated experience working on complex media or entertainment products, including working in Unity on Android devices.

Responsibilities:

• Autonomously work with internal teams and partners in complex, cross-functional program plans (requirements, milestones, schedules) in a matrix organization spanning engineering (software), product, user experience, and content.
• Working with internal teams and partners, develop end-to-end execution plans for on-time product milestone delivery.
• Track, analyze, and communicate to develop and execute against partnership goals
• Collaboratively build and actualize technical roadmaps, proactively identifying technical dependencies, constraints, risks with mitigation strategies, align on priorities, and chart the execution path for delivery.
• Drive difficult conversations with cross-functional partner teams for alignment and delivery in an independent manner.
• Ongoing communication of planning, program status, issues and risks in a timely fashion to stakeholders. Distill complex topics and updates into clear and concise communications to program stakeholders and executive management.
• Support the creation of technical program management best practices for the team. Design, build, and scale processes and systems that increase efficiency and effectiveness.

Minimum Qualifications

• B.S. in Engineering, Computer Science, or a related technical discipline.
• 5+ years of demonstrated experience in the technology industry as a technical program manager or engineering manager, leading development of software and/or hardware initiatives.
• 3+ years of demonstrated experience working on complex media or entertainment products, including working in Unity on Android devices.
• Experience leading cross-functional teams through the software development lifecycle and driving tech maturation.
• Experience in navigating through ambiguity, driving timely decisions, and presenting to diverse groups (technical and non-technical).
• Experience building and shipping 0→1 products from inception to delivery.
• Experience in communicating effectively with a diverse range of stakeholders, collaborators and clients, at different levels.
• Experience prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

The Assistant Manager, Information System shall assist the Manager, Information System to plan, direct and oversee activities dealing with a company’s computer and information systems. He/She shall coordinate jobs related to the hardware, software and network that the business uses. He/she shall spearhead the establishment of cybersecurity system for local and regional facilities.

Key Responsibilities Include:

· Developing and overseeing the cybersecurity measures for the organization.

· Evaluating the organization’s IT needs and finding ways to improve the products and systems in place for

enhance productivity, security and efficiency.

· Recommending upgrades and enhancements to top management, explaining the key benefits of new tech-

based investments for the organization.

· Scheduling and supervising IT projects such as upgrades, migrations, system updates and outages.

· Assist in managing IS team members, assisting in performance evaluation and offering guidance for

advancement within the company.

· Identifying opportunities for IT training and developing classes that will equip employees to make the best use of

the products and systems available.

Requirements :

· Bachelor's Degree in Computer Science/Information Technology or equivalent with minimum of 3 years of work

knowledge in cybersecurity best practices and compliance requirements, and end-user computing.

· Experience with conducting security risk assessments and incident management.

· Proficiency in maintaining and managing Microsoft technologies - Office 365, Active Directory (ADFS, DHCP, CA,

DNS, RMS), Exchange Service (O365).

· Good work knowledge of security risk management, security governance framework and compliance (IT Security

Audit/log review), technical vulnerability management (Vulnerability Assessment, Penetration testing),

application security, security technologies (system hardening, IDS/IPS, firewall), security incident response and

security assessment.

· Relevant certifications (e.g., CISSP, CISM, CEH, or other cybersecurity credentials) are highly advantageous.

· Excellent project management skills and experience with budgeting, resource planning, and risk management.

· Mandarin language is preferred to liaise with China counterparts and overseas vendors.

· Work experience in the manufacturing industry is preferred.

· Travelling up to 25% of the time is to be expected.

· Those who can start work only in March can also be considered.

Job Description & Requirements

The Life Programme Manager is responsible for leading efforts to grow, develop and maintain the VIVA Life Programme that aims to support children who survive cancer to maximize their chances of living long, healthy, happy and fruitful lives.

Key Responsibilities

* Work with CEO and Manager of Education, Outreach and Research to develop and implement strategic development plans

* Ensure compliance with laws and regulations relating to the Life Programme activities in Singapore and overseas

* Communicate and work with beneficiaries and volunteers to build a loving and nurturing community with a positive outlook that is knowledgeable and active in promoting lifestyle that is conducive to healthy longevity

* Identify and collaborate with partners

* Work on outreach and engagement programs to increase impact

* Manage and improve the website on relevant parts

* Research, identify and apply for grant opportunities

* Set up, maintain and manage databases

* Plan and execute annual signature and any other events

* Manage the communication with stakeholders

Qualifications:

· Min Diploma with relevant experience. Degree in relevant field is advantageous.

· Experience in development of programmes and relationship management.

· Good interpersonal and communication skills, able to engage effectively with beneficiaries, volunteers and institutional partners.

· Strong strategic thinking and the ability to align life programme development efforts with broader organizational goals.

· Savvy in IT skills

Application Process:

Interested candidates are invited to submit your resume to [email protected].

Responsibilities:

· Develop and implement a detailed commissioning plan, outlining all activities, timelines, resources, and testing procedures required for the data center systems (MEP, IT, fire protection, etc.).

· Lead and coordinate commissioning teams, including subcontractors and suppliers, ensuring all systems are tested, verified, and fully functional according to design specifications.

· Oversee the testing, inspection, and verification of all critical systems, including HVAC, electrical, IT infrastructure, power distribution, and other building systems, ensuring they meet performance criteria.

· Identify any system deficiencies or operational issues during commissioning and work with relevant teams to resolve them promptly, ensuring systems meet the required standards.

· Maintain detailed commissioning documentation, including test reports, issue logs, and progress reports, ensuring accurate records of all activities for client handover.

· Work closely with the design and construction teams to ensure that commissioning requirements are incorporated into the final design and installation phases, addressing any discrepancies or modifications required.

· Act as the main point of contact for the client during the commissioning phase, providing regular updates on testing progress, system performance, and any issues. Oversee the final handover process to ensure all systems are fully functional.

· Ensure all commissioning activities comply with local regulations, industry standards, and client specifications, and that systems meet all safety and operational requirements.

· Identify potential risks or delays in the commissioning process and implement corrective actions to mitigate these risks, ensuring the project stays on track for timely completion.

· Provide training to the client’s operations team, ensuring they understand how to operate and maintain the data centre’s systems after handover.

Requirements:

· Bachelor's degree in Mechanical, Electrical, or Civil Engineering, or a related field. Professional certifications related to commissioning (e.g., CxA, LEED, or equivalent) are an advantage.

· Minimum of 5-10 years of experience in commissioning, with a strong background in large-scale projects such as data centers, commercial buildings, or industrial facilities.

· Strong knowledge of commissioning processes, including system testing, validation, and troubleshooting for MEP, IT, and building management systems (BMS).

· Proven leadership abilities to manage commissioning teams, coordinate with contractors, and effectively communicate with stakeholders. Ability to clearly report on system status, risks, and issues.

· Strong problem-solving skills, with the ability to quickly address issues that arise during commissioning and take corrective action to ensure systems meet operational requirements.

Queenie Chua

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Responsibilities:

· Oversee the planning, design, and execution of all Mechanical, Electrical, and Plumbing (MEP) systems for the data centre construction project, ensuring they meet technical and regulatory requirements.

· Lead and coordinate MEP engineers, subcontractors, and vendors to ensure seamless integration of MEP systems into the overall construction schedule.

· Review and approve MEP designs, ensuring they are aligned with project specifications, client requirements, and best practices.

· Provide technical support to the project team, assisting with complex MEP-related issues and resolving design or construction challenges.

· Ensure MEP installations meet the highest quality standards, including compliance with local regulations and international best practices.

· Oversee the procurement of MEP materials and equipment, and manage subcontractors to ensure timely delivery and quality of work.

· Manage the MEP portion of the project budget, track costs, and implement cost-saving measures without compromising quality or safety.

· Enforce strict adherence to health, safety, and environmental (HSE) standards within all MEP works on-site.

· Track the progress of MEP works, preparing regular reports on milestones, issues, and performance to the Project Manager and stakeholders.

· Oversee the commissioning of MEP systems, ensuring all systems are properly tested and integrated before the final handover to the client.

Requirements:

· Bachelor’s degree in Mechanical or Electrical Engineering, or a related field. Professional certifications (e.g., PMP, CEM, LEED) are a plus.

· Minimum of 5-10 years of experience in MEP management, with a strong background in data centre construction or other large-scale projects.

· In-depth knowledge of MEP systems (HVAC, electrical, plumbing, fire protection), as well as design and installation processes.

· Strong leadership abilities with the capability to manage teams, coordinate with stakeholders, and communicate complex technical information clearly.

· Proven ability to identify and resolve technical issues, implement effective solutions, and make decisions under pressure to keep the project on track.

Queenie Chua

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Responsibilities:

· Review and approve the structural design, ensuring compliance with project specifications, regulatory requirements, and best practices for data centre construction.

· Manage and lead a team of structural engineers and designers, providing technical guidance and ensuring efficient project execution.

· Collaborate closely with the architectural, MEP, and construction teams to ensure structural elements are integrated seamlessly with the overall building design.

· Supervise on-site structural work to ensure it adheres to design specifications, quality standards, and safety regulations.

· Ensure all structural work is completed according to the highest quality standards, conducting inspections and overseeing testing processes for structural components.

· Oversee the review and approval of structural calculations, ensuring that load-bearing and stability requirements are met for the data centre’s unique design and operational needs.

· Monitor and manage the structural work schedule, ensuring key milestones are met on time and within budget. Address any potential delays or cost overruns.

· Identify and mitigate risks related to structural design, construction methods, and materials. Resolve any technical challenges that arise on-site promptly and effectively.

· Ensure that all structural work complies with local building codes, safety standards, and environmental regulations. Work with authorities to secure necessary permits and approvals.

· Ensure that all structural work is completed to specification and provide the necessary documentation for final handover to the client, including as-built drawings, structural certifications, and testing reports.

Requirements:

· Bachelor’s degree in Civil or Structural Engineering, or a related field. A Master's degree or professional certifications (e.g., Chartered Engineer status) is an advantage.

· Minimum 5-10 years of experience in structural management within the construction industry, with a strong focus on large-scale, complex projects such as data centres, commercial buildings, or industrial facilities.

· Strong knowledge of structural design principles, materials, and construction techniques, with experience in data centre and other specialized construction projects.

· Proven leadership skills with the ability to lead and motivate a team of engineers, work cross-functionally with other teams, and communicate effectively with clients, contractors, and stakeholders.

· Strong analytical and problem-solving abilities, with experience in making critical decisions related to structural design, materials, and site challenges to maintain project timelines and quality.

Queenie Chua

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Responsibilities:

· Manage and oversee all CSA construction activities, ensuring that civil, structural, and architectural works are completed according to the project’s design specifications, quality standards, and safety requirements.

· Supervise daily site operations to ensure CSA works are progressing as per the construction schedule and in compliance with local regulations and safety standards.

· Collaborate with the design, structural, MEP (Mechanical, Electrical, and Plumbing), and commissioning teams to ensure that CSA systems are properly integrated into the overall project plan.

· Ensure that all CSA works meet the specified quality standards by performing regular inspections and audits of on-site construction activities and materials.

· Oversee the work of subcontractors and vendors performing CSA-related tasks, ensuring adherence to timelines, specifications, and safety requirements.

· Monitor and manage the CSA construction schedule, ensuring that milestones are achieved on time and that work progresses in a timely and coordinated manner.

· Track and control the CSA-related budget, ensuring that the project remains within financial constraints, and implement corrective actions if there are potential cost overruns.

· Enforce strict adherence to health, safety, and environmental (HSE) standards and ensure CSA work activities comply with project-specific safety protocols and regulations.

· Identify potential risks to the CSA construction process and take proactive steps to mitigate issues, delays, or design conflicts. Address unforeseen challenges as they arise.

· Ensure the timely completion and handover of CSA-related components, including documentation such as as-built drawings, materials certifications, and other required reports for final client approval.

Requirements:

· Bachelor’s degree in Civil Engineering, Structural Engineering, Architecture, or a related field. A Master’s degree or professional certifications (e.g., PMP, Chartered Engineer) are an advantage.

· Minimum 5-10 years of experience in construction management with a focus on CSA works, particularly in large-scale projects such as data centres, commercial buildings, or industrial facilities.

· Extensive knowledge of civil, structural, and architectural design and construction practices, with experience in managing CSA works from ground up through to finishing stages.

· Strong leadership and interpersonal skills, with the ability to manage teams, subcontractors, and stakeholders while maintaining clear and effective communication at all levels.

· Exceptional problem-solving and decision-making abilities, particularly in managing complex site challenges, ensuring that CSA work is executed efficiently and safely, and resolving any issues promptly.

Queenie Chua

R24125459