Total 928 customer service manager job vacancies in Information Technology category in raffles place central singapore

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

The role will be responsible for

- the design and development of the TikTok customer service platform

- deeply understand the business, provide users with intelligent and efficient service solutions through abstraction

- reasonably decompose and implement product requirements of different periods and urgency levels

- write technical documents and design plans for related products

- learn and research advanced technologies in the industry to maintain technological progress

Qualifications

Minimum Qualifications

- Proficient in at least one programming language, such as Java, Golang, Python, or C++

- Bachelor Degree in Computer Science or related field

Preferred Qualifications

- Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservices architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Company You’ll Join

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

You’ll be leading our Customer Experience team for our Startups business across APAC & Middle East, reporting directly to the Managing Director. The Customer Experience team here at Carta is a key part of the broader Corporations business unit. In APAC, we manage the full lifecycle of our~ 1,000 Private Markets customers, from early stage to IPO, and many of these companies drive the direction of our product and vision. This team is hyper-focused on the health and growth of these valuable customers, and is purely dedicated to their success.

The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As the Head of Customer Experience, you’ll work to:

• Manage a team of ~8 amazing individual contributors, spanning across Onboarding and Implementation, Support, and Customer Success
• Provide directional leadership for the team by overseeing daily activities and performance management in order to consistently meet and exceed individual and team goals
• Inspire! Develop the team by hiring and coaching talented individuals who are excited by new challenges
• Established best practices; build a Customer Success strategy and motion that is segmented and scaleable with minimal human resourcing
• Become a trusted advisor; develop consultative relationships with assigned territory of customers by delivering value, sharing best practices and acting as the voice of the customer internally
• Drive product adoption and usage of Carta throughout the customer journey

About You

We’re looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, as well as efficient time management. In addition, we’re prioritizing:

• You’re a thought leader for our subject matter. You have a keen interest in private markets, equity management, captables, etc.
• Previous experience working in jurisdictions across Singapore, Australia, and UAE
• We are now in the 1-10 mode, so looking for someone who thrives in that stage of growth
• Strong EQ and people management skills
• Strong data analysis, organizational, and prioritization skills
• Growth mindset, proactive, and a bias for action
• 7+ years of relevant experience

At Carta, you’re not just an employee. You’re a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta’s Identity Traits. They work collaboratively and cross functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.

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We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.

Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy. Please note that all official communications from us will come from an @carta.com domain.

You will lead Network Services / support team Team, where you’ll play a crucial role in leading the NOC Team integrity and optimising network infrastructure. You’ll also work as network services lead to ensure SLAs are met, handle escalation and ensuring problems are resolved . You will also be looking for continuous improvements in our Network services and ensuring compliances with regulatory standards and guildeliness. Additionally you will establish network operational guide and standards and ensure compliance to them

Requirements:

• Bachelor’s degree in computer science, Information Technology with min 5 years of experience in leading network team
• Should have good experience in network implementation and operation
• CCNP certification
• good knowledge in various network protocols and network security
• Experience working with firewalls and load balancers
• Good experience working with SLAs and ITIL
• Good communicaiton skills

Interested candidates please email your latest resume to [email protected]

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Head of Customer Engagement and Events (Private School)

Location: NE

Salary Range: Up to $10,000

• Responsible for providing an exceptional community and customer experience that drives retention of students and increased advocacy of the school.
• Design and facilitate a strategic plan to help increase retention within school through greater community engagement and reduce withdrawals.
• Design and facilitate initiatives that develop and foster relationships within our parent community and deliver parent satisfaction at its maximum, ensuring excellence in delivering best customer experience to our students and their families.
• Sets performance standards to meet service goals of the school and the department.
• Provides feedback and reporting the companys various departments regarding service improvements or customer concerns
• Assists with periodic review of the end-to-end customer journey to identify specific touch points on service improvements that contribute to overall customer experience.
• Supports internal stakeholders on tactical follow-ups.
• Initiates prompt and positive action on all feedback, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and school related issues.
• Resolves challenging situations in a professional manner and accurately communicates pertinent information to support a customer service culture; escalates to appropriate party as required.
• Manage withdrawals and the process to ensure it is meeting needs of parents and children.
• Community Engagement
• Events management
• Administration
• Stakeholders management

Requirements

• Minimally 5 years of experience in leadership in a customer service role
• Degree holder
• Awareness of commercial sensitivity and demands for confidentiality.
• Ability to manage budgets and exhibit fiscal responsibility
• Proven results and skills in executing customer experience improvement programs.
• Experience in an educational industry, servicing a multi-national clientele is an advantage.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

We are seeking a self-driven and independent Head of Customer Service for one of our shipping clients. This incumbent will be responsible for driving operational excellence, enhancing customer satisfaction, lead and manage the Customer Service team in delivering an exceptional customer experience aligned with the company’s strategic objectives. The Head of Customer Service will work closely with internal and external stakeholders to ensure the seamless delivery of customer-centric solutions while fostering a high-performing and engaged team.

Key Responsibilities:

· Lead the Customer Service team to ensure high levels of customer satisfaction and operational efficiency.

· Develop and implement strategies to enhance customer experience and drive alignment with the company’s global standards.

· Establish and monitor key performance indicators (KPIs) to measure and improve service quality, productivity, and customer satisfaction (e.g., NPS, case resolution time).

· Oversee the resolution of customer inquiries and disputes, ensuring timely and effective outcomes.

· Collaborate with Sales and Operations teams to ensure seamless end-to-end service delivery.

· Implement and govern Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure consistency and compliance in service delivery.

· Drive the adoption of digital tools and solutions to enhance service efficiency and customer engagement.

· Identify and implement process improvements to optimize team performance and operational workflows.

Qualifications:

· Bachelor’s degree in Business Administration, Computer Science, Information Technology or a related field.

· Minimum 10 years of experience in customer service, preferably in the shipping or logistics industry.

· Proven track record of leading and managing teams of 10 or more members, with a hands-on approach.

· Strong understanding of customer service operations, systems, and performance metrics.

· Expertise in customer service management, including issue resolution and process optimization.

· Proficiency in using customer relationship management (CRM) and digital tools as well as experience in implementing CRM projects

· Strong stakeholder management and engagement skills.

To apply, please send your CV to [email protected].

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

PURPOSE

• Being a vital member of the GO Data monetization team to support and contribute to the overall Smart Insurance and Data Monetization Strategy
• Champion and drive customer acquisition, retention, cross-sell and upsell campaign across markets.
• Drive customer engagement initiatives to achieve the collective Data Monetization target set for all markets.

KEY ACCOUNTABILITIES

• Champion and drive data-driven marketing initiatives and efforts across markets. Key initiatives include Leads Acquisition, Retention and Up-sell & Cross-sell campaigns and initiatives.
• Plan, creates and implement customer-centric and data driven GO Signature engagement programme and roll out across markets
• Coach, initiate, define and support CVM activities using data and AI; drive effective demand generation programme at scale.
• Handle data and analytics comfortably and relate them to qualitative aspects of work.
• Generate insights into customer segments for data monetization campaign planning.
• Review campaigns tracking results and propose next step.
• Benchmark market standards, share best practices and provides feedback and suggestions to countries to improve local campaigns and support implementation.
• Liaise with key and senior stakeholders to maintain an evolution of information needs.
• Ensure adherence to all data governance standards as determined by regulators

QUALIFICATIONS / EXPERIENCE

• Bachelor/Master degree in a relevant field (digital marketing, CRM, loyalty or data analyses.)
• Min 5+ years’ experience in a similar field.
• Analytical, strong database management and resourceful.
• Good communication and interpersonal skills.
• Proactive and able to work in a fast-pace environment.
• Understanding of Customer Experience Management.
• Positive attitude.
• Able to travel

KNOWLEDGE & TECHNICAL SKILLS

• Familiar with customer centric marketing, customer insights, marketing campaign best practises and other enterprise marketing strategies.
• Know the business to appreciate and understand the value of the data to monetize it
• Familiar with Salesforce Marketing Cloud or other marketing automation platform preferred but not a must.
• Ability to create great presentations with strong narratives.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery / Program Manager
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle (Waterfall/Agile best practices)
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

• Examining and solving production problems associated with the Oracle Tuxedo middleware platform.
• Addressing customer-reported technical problems.
• Creating codes to confirm the proper functioning of connections.
• Conducting data transfers and managing third-party connections.
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Setting up and managing the Oracle Tuxedo environment involves configuring application servers, resource management, and performance optimization.
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

• Design, implement, test, and deploy end-to-end software solutions in theT&O-MOT-LCS domain with the following key responsibilities
• Work closely and communicate effectively and independently with project managers, business analysts, development leads, test engineers, infrastructure engineers and business users
• Participate in the analysis and requirements gathering phase and help to translate requirements into technical solutions that meet client needs and expectations
• Debug issues, fix bugs, identify bottlenecks, and troubleshoot the application and provide third level support
• Build, package and release software artifacts in an automated way to all environments including production
• Be responsible for the performance, stability, reliability, and security of the application
• Proactively identify efficiency and design improvements to existing systems and processes
• Min 12+ years of technology delivery experience in software development
• Hands on experience in at least one server-side object-oriented programming language
• Experience using source code control systems and branching strategies including with hands on experience branching, merging, and releasing
• Experience with a major relational database system
• Knowledge of data structures, design patterns, architectural styles, and API designs
• Hands-on experience with JAVA (Spring, Springboot) in a Unix/ Linux environment
• Hands-on experience with relational databases, preferably MySQL, NoSQL, MariaDB or SQL Server.
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI).
• Experience in CI-CD tools like Bitbucket Jenkins, Nexus, JIRA, confluence.
• A team player with excellent communication and interpersonal skills.
• Experience in data ETL pipelines (including reconciliation and quality tools and techniques) an advantage
• Experience working in agile technology teams
• Ability to adapt to challenges while remaining calm in a constantly changing environment
• Experience in Agile methodologies such as Scrum.

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery / Program Manager
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle (Waterfall/Agile best practices)
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

Key Responsibilities

1. Application Development & Solution Architecture

• Lead the end-to-end design, development, and deployment of full-stack application solutions to meet complex business requirements.

• Architect robust, scalable, and enterprise-grade applications using modern frameworks such as React.js, Node.js, Java, and Python.

• Collaborate with business stakeholders to develop Proof-of-Concepts (PoCs) and Minimum Viable Products (MVPs) that demonstrate solution feasibility.

• Ensure seamless integration of applications with tools and platforms, enabling cohesive and efficient workflows.

2. Workflow & Process Automation

• Architect and implement workflow automation solutions to optimize complex business processes and enhance operational efficiency.

• Standardize and lead workflow orchestration strategies across domains like Digital Banking, CRM, Cards, Credit Origination, and Compliance.

• Design and implement automation frameworks leveraging tools like Tosca, Appium, Jenkins, and Jira, ensuring efficiency and scalability.

• Lead multi-country workflow automation rollouts, integrating automated solutions seamlessly across regions.

• Identify automation gaps, develop solutions, and continuously innovate to streamline processes while reducing manual effort.

3. AI/ML and GenAI App Solutions

• Design and implement Generative AI-powered solutions using tools such as Azure OpenAI, Microsoft AI Studio, and Microsoft Copilot Stack.

• Fine-tune and integrate large language models (LLMs) to meet client-specific needs, enhancing workflows and user productivity.

• Develop AI/ML applications to automate and optimize engineering, testing, and data provisioning processes.

• Deliver AI-driven Proof-of-Concepts (PoCs) to showcase the transformative potential of Generative AI in real-world business scenarios.

4. Leadership & Collaboration

• Mentor and upskill teams in workflow automation strategies, application development frameworks, and AI technologies.

• Collaborate with project management to design and implement enterprise-level architecture solutions that align with organizational goals.

• Drive the adoption of best practices, standards, and modern automation techniques across engineering teams.

• Act as a liaison between business stakeholders and technical teams, ensuring alignment with project goals and timelines.

5. Innovation & Strategic Initiatives

• Spearhead digital transformation initiatives by developing solutions that integrate modern technologies like AI, ML, and automation frameworks.

• Innovate reusable workflows, frameworks, and components to accelerate development and automation across projects.

• Research emerging technologies and propose strategies for integrating AI, ML, and hyperscaler cloud platforms like Azure and AWS to meet business needs.

________________________________________

Required Skills & Experience

• Proven experience as an Application Development Lead, Workflow & Process Automation Architect, or Solution Architect.

• Strong expertise in application development frameworks: React.js, Node.js, Java, and Python.

• Hands-on experience in architecting and implementing workflow and process automation solutions with tools like Tosca, Appium, Jenkins, and Jira.

• Expertise in AI/ML and GenAI solutions, with tools like Azure OpenAI, Microsoft AI Studio, and Copilot Stack.

• Experience with hyperscaler cloud platforms such as Azure, AWS, and associated AI tools.

• Ability to design PoCs/MVPs, develop strategies for workflow optimization, and deliver scalable solutions.

• Strong leadership skills, including mentoring, stakeholder management, and driving technology adoption.

• Experience with multi-region workflow automation deployments and enterprise-level integrations.

________________________________________

Nice-to-Have Skills

• Certifications in cloud platforms (e.g., AWS Solution Architect, Azure AI Engineer) or automation frameworks.

• Experience with Kubernetes, workflow orchestration tools, and data engineering.

• Exposure to building AI/ML pipelines or fine-tuning AI models for enterprise solutions.

________________________________________

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Professional certifications in AI/ML, cloud platforms, or workflow automation tools are a plus.

We are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.

Responsibilities:

• Provide L1/L2 application support to end-users.
• Escalate unresolved tickets to appropriate teams following established procedures.
• Deliver excellent customer service to build trust and positive relationships with users.
• Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
• Maintain and update knowledge articles.
• Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.

Ideal candidate:

• Basic troubleshooting skills on AS400 and Unix.
• Strong knowledge of SQL queries and data analysis.
• Familiarity with production support tools like ServiceNow and JIRA is a plus.
• Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
• Proactive, positive attitude with a team-oriented mindset.
• 7+ years of experience in IT production L1/L2 support within the banking industry.
• Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
• Experience with Olympic banking system is a strong advantage.

We are seeking a Contract Technical Program Manager (TPM) for our client, a Fortune 500 tech company, based in Singapore. The role will be a 9-months contract position. This exceptional individual will be passionate about collaborating with multidisciplinary, global teams to bring new immersive technologies to life in a fast-paced environment.

This is a highly cross-functional role requiring proven experience in leading technical software initiatives, program management, and effective communication. The ideal candidate will demonstrate strong leadership skills and be capable of structuring and managing programs in alignment with strategic roadmaps. Responsibilities include prioritizing cross-functional efforts, developing detailed milestones and execution plans, ensuring end-to-end project delivery, and providing transparent, concise updates throughout the process. The role involves close collaboration with partners in the APAC region, as well as coordination with a team based in California.

• Autonomously work with the internal teams and partners in complex, cross-functional program plans (requirements, milestones, schedules) in a matrix organization spanning engineering (software), product, user experience, and content.
• Working with the internal teams and partners, develop end-to-end execution plans for on-time product milestone delivery.Track, analyze, and communicate to develop and execute against partnership goals
• Collaboratively build and actualize technical roadmaps, proactively identifying technical dependencies, constraints, risks with mitigation strategies, align on priorities, and chart the execution path for delivery.
• Drive difficult conversations with cross-functional partner teams for alignment and delivery in an independent manner.
• Represent the company in external meetings
• Ongoing communication of planning, program status, issues and risks in a timely fashion to stakeholders. Distill complex topics and updates into clear and concise communications to program stakeholders and executive management.
• Support the creation of technical program management best practices for the team. Design, build, and scale processes and systems that increase efficiency and effectiveness.

Minimum Qualifications

• B.S. in Engineering, Computer Science, or a related technical discipline.
• 5+ years of demonstrated experience in the technology industry as a technical program manager or engineering manager, leading development of software and/or hardware initiatives.
• 3+ years of demonstrated experience working on complex media or entertainment products, including working in Unity on Android devices and/or AR/VR environment.
• Experience leading cross-functional teams through the software development lifecycle and driving tech maturation.
• Experience building and shipping 0→1 products from inception to delivery.
  

• Implement architecture and design patterns to help ensure that systems scale.

• Perform unit and integration testing before launch

• Establish processes and best practices around development standards.

• Review product requirements in order to give development estimates and product feedback.

• Apply technical expertise to challenging architecture and design problems.

• Translate application storyboards and use cases into functional applications

• Design,build, and maintain efficient, reusable, and reliable C# code

• Ensure the best possible performance, quality, and responsiveness of applications

• Identify bottlenecks and bugs, and devise solutions to these problems

• Help maintain code quality, organization, and automatization

• Min 10 years of experience in .Net & C#

• Prefer Banking / Investment Banking domain experience

• Experience working with C#, and particularly modern, cross-platform .NET

• A strong understanding of advanced C# language features, such as async/await, dependency injection, etc.

• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis

• Good knowledge of development tools: Jenkins, GIT, SVN, Azure DevOps or equivalent

• Strong ability to analyze code - understand execution flow & debug even without access to a debugger

• Experience with the .net CLI, writing and maintaining integration and unit tests

• Strong familiarity with both Windows and Linux, including shell scripting

• Good knowledge of Transact SQL and Entity Framework Core

• Knowledge of a back end and frontend stack

• Experience with Agile methodology organization

The successful candidate will have significant experience in development of a Linux based embedded Mesh Router.

Product Software Development

• Responsible for the full stack development of a Linux based embedded Mesh Router
• Translate product requirements to software implementation concepts for developers
• Establish Software Development best practices for nimble and high-quality development
• Hardware test and automation
• OpenWrt, ath11k open source driver, GUI, Android app development, Integrations with 3rd party Cloud based applications

Team Leadership

• Set (rolling) release goals and timelines, and guide the team to fulfill the goals
• Grow the software team, including hiring and managing junior developers
• Work with in-house and external development teams

Job Requirements

• Master degree in Electrical Engineering or Computer Science
• 10 years of industry experience
• In-depth knowledge in embedded software development and quality control
• Proven leadership record
• Good interpersonal and creative skills with ability to multitask in a demanding and fast-paced environment
• Confidence and leadership qualities, keen to guide a team of engineers and technicians.

Do note that these roles are only open to candidates currently residing in Singapore.

Please reach out to me at [email protected] with your latest CV for a confidential discussion.

Have A Great Week!

Registration ID No. R1984348

EA License number: 07C3924

Company Registration No. 200609504D

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Key Responsibilities

1. Application Development & Solution Architecture

• Lead the end-to-end design, development, and deployment of full-stack application solutions to meet complex business requirements.

• Architect robust, scalable, and enterprise-grade applications using modern frameworks such as React.js, Node.js, Java, and Python.

• Collaborate with business stakeholders to develop Proof-of-Concepts (PoCs) and Minimum Viable Products (MVPs) that demonstrate solution feasibility.

• Ensure seamless integration of applications with tools and platforms, enabling cohesive and efficient workflows.

2. Workflow & Process Automation

• Architect and implement workflow automation solutions to optimize complex business processes and enhance operational efficiency.

• Standardize and lead workflow orchestration strategies across domains like Digital Banking, CRM, Cards, Credit Origination, and Compliance.

• Design and implement automation frameworks leveraging tools like Tosca, Appium, Jenkins, and Jira, ensuring efficiency and scalability.

• Lead multi-country workflow automation rollouts, integrating automated solutions seamlessly across regions.

• Identify automation gaps, develop solutions, and continuously innovate to streamline processes while reducing manual effort.

3. AI/ML and GenAI App Solutions

• Design and implement Generative AI-powered solutions using tools such as Azure OpenAI, Microsoft AI Studio, and Microsoft Copilot Stack.

• Fine-tune and integrate large language models (LLMs) to meet client-specific needs, enhancing workflows and user productivity.

• Develop AI/ML applications to automate and optimize engineering, testing, and data provisioning processes.

• Deliver AI-driven Proof-of-Concepts (PoCs) to showcase the transformative potential of Generative AI in real-world business scenarios.

4. Leadership & Collaboration

• Mentor and upskill teams in workflow automation strategies, application development frameworks, and AI technologies.

• Collaborate with project management to design and implement enterprise-level architecture solutions that align with organizational goals.

• Drive the adoption of best practices, standards, and modern automation techniques across engineering teams.

• Act as a liaison between business stakeholders and technical teams, ensuring alignment with project goals and timelines.

5. Innovation & Strategic Initiatives

• Spearhead digital transformation initiatives by developing solutions that integrate modern technologies like AI, ML, and automation frameworks.

• Innovate reusable workflows, frameworks, and components to accelerate development and automation across projects.

• Research emerging technologies and propose strategies for integrating AI, ML, and hyperscaler cloud platforms like Azure and AWS to meet business needs.

________________________________________

Required Skills & Experience

• Proven experience as an Application Development Lead, Workflow & Process Automation Architect, or Solution Architect.

• Strong expertise in application development frameworks: React.js, Node.js, Java, and Python.

• Hands-on experience in architecting and implementing workflow and process automation solutions with tools like Tosca, Appium, Jenkins, and Jira.

• Expertise in AI/ML and GenAI solutions, with tools like Azure OpenAI, Microsoft AI Studio, and Copilot Stack.

• Experience with hyperscaler cloud platforms such as Azure, AWS, and associated AI tools.

• Ability to design PoCs/MVPs, develop strategies for workflow optimization, and deliver scalable solutions.

• Strong leadership skills, including mentoring, stakeholder management, and driving technology adoption.

• Experience with multi-region workflow automation deployments and enterprise-level integrations.

________________________________________

Nice-to-Have Skills

• Certifications in cloud platforms (e.g., AWS Solution Architect, Azure AI Engineer) or automation frameworks.

• Experience with Kubernetes, workflow orchestration tools, and data engineering.

• Exposure to building AI/ML pipelines or fine-tuning AI models for enterprise solutions.

________________________________________

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Professional certifications in AI/ML, cloud platforms, or workflow automation tools are a plus.

Our client is a leading multinational technology company.

The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.

Job Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Present and explain proposals, reports and findings to clients.
• Work with Systems Program Managers (SPM) and Systems Analyst (SA) across multiple programs to support the needs of the business.
  * Identify opportunities in existing processes to streamline and standardize processes
  * Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
  * Effectively managing, developing, and training the larger team on new processes
  * Ensuring that all processes used by the global team are thoroughly documented, and regularly improved.
  * Conducting and sharing results from service and operation performance reviews.
  * Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  * Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Job Requirements:

• Bachelor's degree in business administration or a related field.
• Min 4-5 years end to end project management experience
• Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
• PMI or PMP certification preferred.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Job Responsibilities

1. Supervises all technical aspects / performance of assigned vessels' operation including maintenance, repair, safety and environmental protection to ensure that these are carried out in a flawless, efficient, competitive and customer focused operation and according to the international and flag state legislation and to initiate corrective actions when such performance is not compliant with the Company's standards. Collects all necessary information in order to timely compile the dry-docking and major repair specification and participates in the planning and monitoring of major repairs and/or dry-docking repairs and services.

2. Drafts and controls fleet's technical annual budget (e.g., spares, stores, lubricants) in order to develop and implement competitive budgets and maintain the commercial competitiveness of the fleet.

3. Monitors the superintendent engineers' visits on the vessels in order to check and evaluate their condition and maintenance progress; to issue further instructions on maintenance and repair activities; to file, record and report findings to the Technical Director.

4. Reviews and evaluates quotations for all technical spares, supplies, repair services, lubricants, paints, and engine stores to be purchased and authorizes the purchase order depending on the costs.

5. Cooperates closely with the claims department for the process of damage claims and collect all necessary technical information in order to provide technical back-up in support of such claims.

6. Informs immediately the Technical Director in case of emergency.

7. Coordinates and liaises with other departments within the company to collectively provide an efficient ship management service. More specifically, assists the Insurance Dept. on collection of necessary documentation; interacts with the Purchasing Dept. for procurement cycle follow up, spares, supplies and services in coordination with the vessels; coordinates with MSQ Dept. and the DPAs to ensure that assigned vessel are in full compliance with company's SMS (:e.g., certificates, NCRs, documents etc.); works with Crew Dept. and contributes to the recruitment, training and appraisals of the seafarers employed by the company; and cooperates with other superintendents (i.e., marine) and/or fleet operators to safeguard fleet's and company's best interest and achieve optimum vessels' performance.

8. If needed, visit the managed vessels to assess their condition during PSC and/or attends dry-dock and repairs in order to monitor their progress and ensure their effective completion.

Technology Project Manager will be responsible for one or more of following functions assigned to him as required.

Shipyard repairs & dry-docking support

• Maintain updated list of OSM Thome standard docking jobs for all classes of vessels, concurrent with class and flag requirements.
• Assist Vessel Managers to finalise ship specific docking specifications.
• Monitor docking planning of vessels in the fleet and liaise with respective Vessel Manager to ensure docking and associated repairs are carried out within the relevant window.
• Liaise with shipyards to ensure availability of repair slots.
• Assist the Vessel Manager with yard bids comparison and yard selection.
• Assist Vessel Manager or attend vessels during the dry-dock repair period, as required.
• Provide quarterly analysis report on yard performance based on set KPI’s.

Planned maintenance systems

• Monitor functionality of the Planned Maintenance Systems (PMS) for fleet vessels and provide solutions for the resolution of any issues and correction and improvement of database.
• Liaise with Vessel Managers and ship staff to ensure that the PMS program on each vessel is optimally utilized.
• Assist with the implementation of the PMS for new tonnage inducted into the Fleet.
• Ensure that the PMS are updated with new jobs as per the latest requirements from Classification Societies, Flag State Administrations, industry requirements, and sharing of best practices and experiences on the fleet.
• Provide PMS familiarisation and training to ship staff visiting the Office.
• Provide monthly/quarterly/yearly reports and statistics on the status of the PMS across the fleet to management.

Vessel performance monitoring systems

• Monitor functioning of the performance monitoring systems for fleet vessels. Facilitate regular and easy monitoring of speed and consumption performance of fleet vessels.
• Liaise with Vessel Managers and ship staff to ensure that the performance monitoring system on each vessel is optimally utilized and to resolve any concerns.
• Facilitate comparative study of performance across the fleet, using performance monitoring system.
• Enhancement of system to enable reporting and managing of newer performance aspects as new requirements are identified, and new regulations come into force.
• Identify scope to optimize energy management in the fleet, and recommend solutions.
• Assist with the implementation of the performance monitoring system and SEEMP for new tonnage inducted into the fleet.
• Assist the Vessel Manager for the monitoring of the EEOI on each ship.

Technical procedures & knowledge sharing

• Sharing learning on technical issues, as gained from operational experience within the fleet and knowledge from industry best practices & new regulatory requirements; with vessels and Technical Departments.
• Review & revise technical procedures for simplification and updating with latest experience and knowledge.
• Formulate technical alerts & circulars and contribute to periodic presentation sessions, for knowledge sharing.
• Audits of technical departments to ensure compliance to standards (provisions under HSSEQ, TMSA & Rightship).
• Identify deficiencies & scopes for improvement in compliance, and recommend measures for improvement.

Technical support

• To extend support to technical departments in following areas, based on requirements:

o Troubleshooting

o General advice on technical issues relating to engineering and regulatory issues

o Vessel repairs

o Conversion projects

o Compliance with new regulations

• New technologies for energy savings & environment protection

Education and qualification

• Degree/Diploma in Engineering with 10 years of experience in marine industry.

Experience

• Marine Engineering background with experience in one or more of following areas:
• Sailing experience as a Senior Engineer on merchant vessels
• Experience as Vessel Manager or Technical Superintendent
• Shipyard experience as Repair/Project Manager
• Experience as Classification Society Surveyor

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.