Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

PRODUCT AREA

In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.

JOB DESCRIPTION

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Qualifications

JOB RESPONSIBILITIES

• Lead a small engineering team with diverse expertise and grow team members.
• Work with stakeholders to define the team roadmap.
• Build and expand LMS and Content Platform systems to meet new Search and Google content and product needs.
• Develop scalable systems, from ingestion to indexing, content understanding and quality pipelines, and serving.
• Collaborate with Ranking, Infrastructure, API, and other content library teams to deliver a complete service.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 5 years of experience in software engineering, or related technical field.
• Experience working with Java or C++.

PREFERRED QUALIFICATIONS

• Experience managing small team.
• Experience in Search or Media related indexing, serving, and media pipeline systems.
• Experience in Computer Vision and Machine Learning.
• Excellent communication and cross-team/function/timezone collaboration skills.

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Key Responsibilities:

• Engage with product managers, engineers, vendors, and other stakeholders to drive successful project outcomes
• Monitor projects and programs to ensure adherence to scope, schedule, budget, and quality standards
• Guide and oversee multiple technical programs throughout their life cycle, ensuring they align with business objectives
• Effectively communicate program goals, objectives, and milestones to stakeholders
• Facilitate collaboration among technical teams, promoting a unified approach to program delivery
• Provide mentorship, coaching, and supervision to project teams
• Address and manage project issues and risks to minimise impact on established baselines
• Cultivate and maintain relationships by collaborating with business leaders, solving problems, building consensus, and achieving objectives
• Develop and deliver progress reports, documentation, and presentations for diverse audiences
• Synthesise information across departments for efficient communication, reporting, and expectation management

To succeed in this Technical Programme Manager role, you will require at least four years of experience in project and program management.

Key Requirements:

• Bachelor's degree in a relevant technical field or possess equivalent work experience
• Demonstrate proficiency in utilising AWS services, including CDN, WAF, API gateway, ECS, Lambda, and RDS
• Four years' project and programme management experience, including tracking and planning projects
• Four years' experience working with business stakeholders in a cross-functional matrix environment
• Exhibit expertise in SDLC methodologies, Agile, SCRUM, and SDLC/Waterfall
• Display strong leadership, diplomatic, and motivational skills to lead diverse business and technology teams
• Showcase creative and analytical problem-solving abilities in a collaborative environment
• Excellent written, verbal, and presentation communication skills
• Be self-motivated, decisive, and adaptable to changing demands
• Experience in planning, designing, developing, architecting, and implementing cloud solutions on the AWS platform is highly advantageous
• Proficiency with Mandarin/Chinese is required, as this role will be dealing with Mandarin speaking stakeholders

This is an excellent opportunity to advance your career with a reputable media company. This company is one of the largest media organisations in Singapore, with over 4000 employees and businesses in print, digital, radio and outdoor media.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this Technical Program Manager job opportunity.

Apply now or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei

About the Company

Our Client is a leader in geospatial technologies, serving customers across industries from commercial to government sectors.

Responsibilities

We’re looking for a proactive and determined Technical Project Manager to lead application software project teams to design, develop and deliver high-impact solutions for the public sector.

• Engage with clients to understand business requirements and constraints;
• Plan projects according to resources and expectations;
• Lead and manage project team from design to delivery;
• Track and report on project progress and relevant metrics;
• Manage changes and identify solutions to risks or obstacles;
• Ensure timely and successful deployment and implementation of systems;
• Mentor and motivate team members, to ensure a positive work outcome;
• Develop client relationship with stakeholders for client success.

Requirements

• Degree in Computer Science, Information Technology, Geography, or Geographical Information Systems;
• At least 5 to 8 years of experience in a similar capacity, managing the development and delivery of software projects, preferably for clients in a similar industry;
• Project management certification would be an advantage;
• Track record in leading, managing and delivering technology projects;
• Technical proficiency in full-stack technologies including JavaScript, .NET, SQL;
• Ability to work well under pressure and deadlines;
• Strong project and resource management skills;
• Excellent communication skills, including presentation and stakeholder management skills;
• Strong leadership and mentorship skills.

Employment Details

• Permanent role;
• Exciting opportunity, with excellent remuneration & benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg. BloombergNEF (BNEF) is the world's leading strategic research provider covering global commodity markets and the disruptive technologies driving the transition to a low-carbon economy. Our expert coverage assesses pathways for the power, transport, industry, buildings and agriculture sectors to adapt to the energy transition. Our analysis, models, and world's most comprehensive databases help CEOs, commodity trading, corporate strategy, finance and policy professionals navigate change and generate opportunities. What's the role? BNEF is seeking a highly motivated individual to join the Singapore-based commercial team who manage a wide range of client portfolios across the ASEAN region. The team is responsible for originating new client relationships, while renewing and growing existing clients, and driving partnership discussions. Do you have a passion for the energy transition, and finance and want to be at the forefront of these exciting fast-changing industries? In this role, you'll be responsible for building new relationships and driving the growth of our business. You are professional and personable, intelligent and analytical. You balance quality and thoughtfulness with speed and agility. Teamwork is important to you, and you have a passion for providing platinum customer service. We'll trust you to: Source new business opportunities and identify leads for BNEF services across energy, automotive, technology, and financial industries Manage, renew and up-sell a book of clients Collaborate closely with the Bloomberg Terminal representatives in the territory to grow and expand existing relations, as well as prospecting new leads Coordinate client events by inviting clients / prospects and handling logistics Support internal and external senior management engagements Respond to client requests ensuring quick turnaround Initiate sales activities and develop pipelines Provide constructive feedback to product and analysis teams regarding client needs Manage proposals and contracts Develop campaigns and events for market influence You'll need to have: Bachelor's degree and a minimum of 3 years' experience in a sales role Minimum 2 years of work experience in commodities Experience selling to corporate clients, and c-suite / senior client engagement experience, gained within the past 5 years Ability to work effectively in a close-knit and collaborative team Appetite to learn Strong work ethic, with the ability to manage multiple priorities, and demonstrate initiative and ownership Good interpersonal skills to establish rapport and strong working relationships with internal and external stakeholders Strong communication and presentation skills in English Demonstrated continuous career growth within an organisation We'd love to see: A strong interest and understanding of energy transition Entrepreneurial mindset, strong business acumen, and strategic thinking A self-starter with a demonstrated ability to thrive in a fast-paced environment If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://about.bnef.com Why Bloomberg? We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Singapore | www.bloomberg.com/singapore Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected] (Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Business Function This role sits within the Regional Consumer Banking Group (CBG) Credit team and supports the Head of Regional Consumer Credit Acquisition & Partnerships. The primary focus of this role is on driving strategic consumer credit infrastructure, systems, and data priorities, as well as developing roadmaps to achieve robust consumer credit risk management capabilities, scalable operating effectiveness, and quality business growth. Key Accountabilities Strategic consumer credit infrastructure, system and data roadmaps to support robust and scalable consumer business priorities. Horizontal Organisation and Data Driven Operating Model ("DDOM") mindset to drive consumer credit process & system initiatives/enhancements to improve customer & employee journeys. Maximise value from Regional Consumer Credit led projects and drive future-proof solutions. Responsibilities 1. Regional Consumer Credit Project Management Provide support to the Product Owner (PO) in key regional consumer credit risk management initiatives, such as the CBG Credit project aimed at automating and digitizing the CBG Credit portfolio and collection monitoring and reporting. Maintain a clear vision for the product (or process/system). Collaborate effectively with stakeholders within Regional CBG Credit, RMG units, Technology, and others to develop appropriate product/solution. Assume responsibility for managing and prioritizing the product backlog. Oversee ongoing change management. Be accountable for delivering value from the product. 2. Regional Consumer Credit Systems - Initiatives and Enhancements Lead the strategic alignment and implementation of regional consumer credit and fraud systems in collaboration with other Risk Management Group (RMG) units (under Enterprise Risk Platform) and Technology. Ensure adherence to credit systems project management and financial governance for initiatives and enhancements across the region, working closely with other Credit tribe members. Drive the transformation and automation of manual processes (end-to-end) and other digital enablement tools/projects to enhance efficiency, productivity, and improve customer and employee experiences. Champion the sharing of system-related learnings and best practices across the region to leverage synergistic opportunities. Collaborate with other RMG units, Technology, and CBG Business to drive continuous improvement in the adoption and implementation of consumer credit risk tools. Requirements Degree holder with at least 10 years of Consumer Credit, Collection and/or Fraud systems experience across the region. Preferably possess the following complementary work experience in: Consumer lending digitalisation and automation infrastructure and capabilities Data engineering Agile practices Project management Transformational mindset to challenge, innovate and change the way we work Excellent communicator with strong influencing skills. Must be adaptable to different cultures and market practices. Proven leadership skills and ability to manage conflict/complex situations (including making tough decisions). Strong system, infrastructure and data project management skills. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

As our business grows, we are looking to further strengthen our Program Management team by hiring a Program Manager (PM) to lead internal project teams. You will be responsible to ensure flawless and smooth execution of the contracted programs according to defined timelines and cost, via leading multidisciplinary project teams. In this role, the Program Manager is the key interface between Sales and Operations organizations and the customer. Program Manager is responsible to manage multiple projects, either within one technology, or within multiple technologies and oversees the complete life-cycle of all the projects.

Based on experience, programs under PM’s responsibility range from small or mid-sized to large and complex portfolios, based on the seniority. During execution, key focus is on the customer centricity and internally on quality, cost, profitability, timelines and risk management.

Key responsibilities:

• Lead project execution after deal closure. Direct, lead and motivate multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program. Shared customer relationship management with Account Managers.
• Coach, mentor and, via frequent discussions with line managers, continuously develop project team members.
• Program Manager utilize in-depth understanding of multiple functions and strong relationships with these functions during the execution.
• Act as single point of contact for customer with regards to operational questions and ensure each project milestone is delivered in line with the agreed objectives. Act as the customer advocate and champion in the Lonza’s Singapore Project Management organization.
• Manage project scope, timelines and budget and program profitability together with core project team. Raise and prepare scope changes and communicate them to a customer in close collaboration with Account Manager. In collaboration with Account Management / Commercial Development, create mid-long term program strategies.
• Define, organize and be responsible for all customer communication (using an open communication model), agreeing milestones and conducting “lessons learned” with the customer, as well as executing decommissioning at the end of contractual activities.
• Program Manager ensures the right and effective internal and external governance are in place and are effective. Also ensures very clear alignment of internal stakeholders.
• Contribute to the local Sales & Operations meeting, by best in class forecasting and demand planning for the given programs.

Key requirements:

• Degree in Life Sciences related discipline with commercial acumen or experience in project planning; PMP Certification highly desired.
• Experience working in FDA regulated biotech/pharma industry with proven experience in a project management capacity.
• Relevant business and customer interaction experience in a CDMO highly preferred, but not essential.
• Knowledge base of clinical research strongly preferred, with experience of moving pharmaceutical products from clinical into commercial manufacturing environments an advantage.
• Statistical techniques and failure analysis, validation concepts.
• Excellent communication and negotiation skills to be applied at high level.
• Excellent soft skills to build solid relationship within the global network, e.g. with customers, key accounts, and program management.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) is seeking to hire an Assistant Manager responsible for  overseeing and assisting in the technical and administrative operations of the school. The primary goal is to facilitate and ensure seamless and secure operation of the laboratory, enabling faculty, researchers, and students to achieve their academic and research goals in an effective, efficient, and safe manner.

Responsibilities:

• Support the school faculty, research staff and students in carrying out their research activities including operating, maintaining & training of various lab equipment.
• Upgrade, optimize and troubleshoot lab equipment.
• Design and set up undergraduate teaching experiments including preparing materials, performing lab trials, conducting and supervising laboratory lessons.
• Update lab manual and experimental procedure whenever there is a need.
• Guide junior support staff and teaching assistants to ensure the constant good quality of work deliverables.
• Ensure safety standards in the lab are compliant with ISO regulations and carry out regular lab inspections.
• Ensure adequate lab consumables and manage purchasing of materials and inventory control.
• Ensure good laboratory housekeeping and safe laboratory practices.
• Propose and source suitable equipment for undergraduate and research laboratories.
• Liaise with suppliers on equipment setup, repair and maintenance.
• Carry out strategic budget proposal, tracking expenses associated with lab equipment and consumables.

Skills and qualifications:

• Degree in chemical engineering or process or technology with at least 5 years’ experience
• Experience in setting up new lab or equipment is preferred
• Strong problem-solving and troubleshooting skills
• Experience in handling, operating and maintaining scientific & laboratory equipment such as ICP, Chemisorption and Physisorption Analyzers, Pumps, Chemical Engineering Unit Operation, SEM, TEM, Gas and Liquid Chromatography, etc.
• Conduct training for new users, guide inexperienced users in operation of laboratory equipment  
• Support the manager to perform diagnostic tests and in-house repair process in the event of equipment failure, engage vendor for periodic calibration and preventive maintenance
• Effective record keeping of lab chemicals, consumables, assets and equipment maintenance records
• Laboratory support and management, with experience in writing standard operating procedures and risk assessments
• Manage projects and lab tours

Hiring Institution: NTU

• Manage overall changes in relation to organisation’s need to manage and implement new ICT systems and conceptualise initiatives;
• Facilitate project activities for a smooth rollout of any system required by organisation;
• Oversee the change process for system enhancements and managing organisation’s other suppliers (including checking that they deliver their deliverables on schedule and informing organisation of any delays);
• Manage application development and maintenance issues with Company users and company’s other suppliers;
• Manage organisation user expectations, maintain good rapport with organisation users and understand organisation users’ requirements;
• Adhere to quality management system (“QMS”) and other audit requirements;
• Any task that may be required by the authority from time to time, and deemed reasonable and relevant to the job scope/nature and capabilities of the CMS personnel; and
• Provide to organisation’s status updates of application development or maintenance.

Job Requirements

• A degree in computer science/information technology or related area;
• Minimum of 5 years working experience in the ICT industry;
• Have completed at least 2 full cycles of software development lifecycle;
• Strong analytical, conceptualisation and problem solving skills;
• Results-oriented and customer-oriented;
• Good team player with strong organisation and people management skills;
• Good competency in spoken and written English.

Application Project Manager with the following are preferred:

(a)Project management experience;

(b)Project management related certification such as CITPM, COMIT, PMP or equivalent;

(c)Experience with:

(i)agile project development;

(ii)continuous integration (CI) / continuous deployment (CD);

(iii)use of data visualisation tools and reporting tools;

(iv)use of robotic process automation tools, low-code form building and reporting tools;

(v)implementation of system in cloud environment (e.g. AWS, Azure, GCP).

About the Client

Reputed banking client

Responsibilities

• With direct experiences in Market Data Domain as part of the Enterprise Architecture.
• Well versed in enterprise architecture methodologies for Market Data Domain.
• Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions
• With Neoma DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.
• Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms!

Skills/Requirement

• You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.
• Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco
• Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.
• You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).
• Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

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Job Scope:

• Support the community engagement activities
• Working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time
• Support the administrative functions
• Support for research projects, workshops and other initiatives
• Handle public feedback, drive and coordinate engagement activities, workshops and meetings
• Engage residents to raise awareness and address feedback (through face-to-face / door-to-door house visits, phone calls and emails)
• Assist in outreach activities in the community (e.g. convey key messages at events, handle interactive exhibits, distribute / display educational materials, etc.)
• Coordinate communication and engagement activities with community partners (People’s Association, Town Council, business establishments, schools, etc.)
• Support procurement, invoicing and billing processes
• Coordinate meetings, events and workshops, and draft reports for recording and tracking purposes

Job Requirements:

• Excellent interpersonal skills with experience in community engagement or social service or customer service work
• Excellent command of spoken and written English
• Detail-oriented and able to multitask
• Mature, independent and resourceful
• Able to work outside regular working hours (on weekends or after office hours) to perform community engagement work
• The job will provide you with excellent opportunities to demonstrate your communication abilities, creativity and project management skills.

Salary: $12 to $13 per hour

Location: Ang Mo Kio

Duration of contract: 6 months

Working Arrangement: Monday to Friday

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Global eXperience Center (GXC) is part of the GNE organization and aligned with GNE organization direction, which is to build a customer-centric organization. As a global experience center, we will strengthen our global capabilities to enable business success and empower our regional teams with global expertise, policies, tools, and frameworks.

We are looking for an Aftersales Program Manager who will focus on the post-sales customer experience, and develop data-driven strategies to drive improvements in this regard.

Roles & Responsibilities

1. Manage and develop Return & Refund and general Aftersales portfolios for TikTok Ecommerce business.

2. Be responsible for elevating customers' post-purchase experience including product review, cancellations, return, refund and exchange processes; find gaps and design strategies.

3. Design programs aiming to improve buyer experience of refund and return process by working closely with cross-functional teams and produce business requirement documents.

4. Analyze and track key metrics, engage with relevant stakeholders, and introduce new initiatives to drive change; develop and implement best practices/SOPs across the region.

5. Work closely with customer service teams to summarize and investigate customer dispute issues and drive dispute resolution improvement through SOP improvements and other strategies.

6. Understand current business processes and investigate deep dive and root cause analysis into various business challenges, develop solutions and see through the implementation.

7. Classify the post-sales activities by scenario and push for improvements based on scenario-based operation findings.

8. Define a clear goal to reduce customer efforts in terms of return & refund. Share the goals across business functions with Logistics Team or other relevant teams, via OKR alignment, and other shared projects.

Qualifications

1. BA/BS degree or equivalent practical experience.

2. Minimum 5+ years business experience in service and experience field.

3. Experience in global service launch especially in new market kickoff.

4. Passion for customers and partners and effective at designing and implementing experience KPI's and other measures.

5. Expertise in project design, communication skills, driving for results and managing changes.

6. Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.

7. Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.

8. Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.

9. Experience managing complex data analytics and related business metrics.

10. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.

11. Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

12. Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.

13. Strong ownership and a team player, always focused on delivering results with high standards.

14. Experience in eCommerce or marketplace platforms.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Permanent, 5 days, Eunos

Our client:

A reputable M & E infrastructure company that design, build n maintain data Centres n company server room

Job scope

Building M&E infrastructure Technical n operation

· Able to troubleshoot and carry out repair work for M&E Infrastructures services in Data Center

· Manage Technical Operation Team’s day-to-day operations (Exp: repair work, routine servicing, maintenance & T&C processes)

· To liase with n manage customer’s expectation

Department budget

· Manage department resources to ensure continuous smooth operations

· Manpower management

· Monitor and conduct review on department manpower competency level

• Ensure continuous training/improvement plan is in place across the technical team

Quality control

· Conduct quality checks on works completed

· Ensure regular review of equipment refresh for customers

Safety:

· Ensure compliance with Health, Safety, Environmental and Assurance regulations

Requirements

· Min Diploma in Mechanical & Electrical or relevant discipline

· 5 years of relevant working experience with at least 2 years in managerial position

· M&E technical knowledge or operation or both

· Fire Safety Manager certified

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

As our business grows, we are looking to further strengthen our Program Management team by hiring a Program Manager (PM) to lead internal project teams. You will be responsible to ensure flawless and smooth execution of the contracted programs according to defined timelines and cost, via leading multidisciplinary project teams. In this role, the Program Manager is the key interface between Sales and Operations organizations and the customer. Program Manager is responsible to manage multiple projects, either within one technology, or within multiple technologies and oversees the complete life-cycle of all the projects.

Based on experience, programs under PM’s responsibility range from small or mid-sized to large and complex portfolios, based on the seniority. During execution, key focus is on the customer centricity and internally on quality, cost, profitability, timelines and risk management.

Key responsibilities:

• Lead project execution after deal closure. Direct, lead and motivate multi-disciplinary project teams and hold team members accountable to deliver results within an agreed project governance structure to ensure customer satisfaction throughout the life of the program. Shared customer relationship management with Account Managers.
• Coach, mentor and, via frequent discussions with line managers, continuously develop project team members.
• Program Manager utilize in-depth understanding of multiple functions and strong relationships with these functions during the execution.
• Act as single point of contact for customer with regards to operational questions and ensure each project milestone is delivered in line with the agreed objectives. Act as the customer advocate and champion in the Lonza’s Singapore Project Management organization.
• Manage project scope, timelines and budget and program profitability together with core project team. Raise and prepare scope changes and communicate them to a customer in close collaboration with Account Manager. In collaboration with Account Management / Commercial Development, create mid-long term program strategies.
• Define, organize and be responsible for all customer communication (using an open communication model), agreeing milestones and conducting “lessons learned” with the customer, as well as executing decommissioning at the end of contractual activities.
• Program Manager ensures the right and effective internal and external governance are in place and are effective. Also ensures very clear alignment of internal stakeholders.
• Contribute to the local Sales & Operations meeting, by best in class forecasting and demand planning for the given programs.

Key requirements:

• Degree in Life Sciences related discipline with commercial acumen or experience in project planning; PMP Certification highly desired.
• Experience working in FDA regulated biotech/pharma industry with proven experience in a project management capacity.
• Relevant business and customer interaction experience in a CDMO highly preferred, but not essential.
• Knowledge base of clinical research strongly preferred, with experience of moving pharmaceutical products from clinical into commercial manufacturing environments an advantage.
• Statistical techniques and failure analysis, validation concepts.
• Excellent communication and negotiation skills to be applied at high level.
• Excellent soft skills to build solid relationship within the global network, e.g. with customers, key accounts, and program management.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

- Permanent

- Mon – Fri; 8.30am – 6pm

- AMK

- Up to $8000 + VB

Responsibilities:

• Manage a team of high calibre Software Engineers
• Recruit, hire, mentor, and coach Software Engineers
• Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment.
• Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress.
• Define project scope, timelines, and resource allocation.
• Drive improvements in software engineering practices
• Submit proposals and progress reports
• Design/Architect new software products
• Create product roadmaps for existing & new software products.
• Keep abreast of current industry trends.

Period:

• Permanent

Location:

• AMK

Working Hours:

• Mon – Fri; 8.30am – 6pm

Salary:

• Up to $8000 + VB

Requirements:

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 8-10 years of technical experience in software development
• Experience designing software architectures for scalability, reliability, and performance.
• Solid critical-thinking and decision-making skills
• Proficient in finding creative solutions to complex problems.
• Ability to collaborate with and lead colleagues.
• Excellent verbal and written communication skills
• A passion for people management and mentorship
• Strong leadership, communication, and organizational skills
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are seeking a dynamic and experienced Technology, Data & Analytics Manager to lead our organization's technological endeavours and drive data-driven decision-making. In this pivotal role, you will oversee a broad spectrum of responsibilities, ensuring the seamless operation and optimization of our systems. The ideal candidate will exhibit strong leadership skills, technical expertise, and a strategic mindset to contribute to our company's continued growth.

Systems Management: Be the Go-To Expert:

• Expert Leadership: Serve as the primary point of contact for all matters related to systems, offering expertise and solutions to address user concerns.

• Issue Resolution: Oversee and promptly address issues reported on various platforms, ensuring efficient problem resolution.

• Seamless Integration: Collaborate with vendors to address integration challenges, fostering seamless system operation and reliability across systems used in the company.

• Billing Management: Manage billings related to systems and address related inquiries.

Strategic Planning and Collaboration:

• Representation in Planning Cycles: Represent the company in planning cycles, actively contributing insights to improve systems and programming targets on the digital analytics platform.

• Stakeholder Collaboration: Collaborate with stakeholders to enhance systems processes, ensuring alignment with overall business objectives.

• Continuous Improvement: Constantly explore opportunities to enhance systems, explore new tools in the market focusing on improving the efficiency and experience of users.

• Training for Users: Provide technical training to a large audience from the user's perspective.

Data Analysis:

• In-Depth Performance Analysis: Analyse performance trends for sharing insights during company-wide meetings.

• Predictive Sales Analysis: Utilize predictive analysis techniques to forecast sales.

• Business Development Support through Data Analysis: Use data analysis to comprehend market trends and inform business development initiatives.

• Automate Reports with PowerBI: Conceptualize, run, and automate reports using PowerBI to provide valuable insights for strategic decision-making.

People Management:

• Mentor and Coach Data & Systems Team: Foster a collaborative environment, ensuring successful project execution, maintaining smooth systems operations, and Business As Usual (BAU), while tracking task progress, priorities, and ensuring successful completion.
• Team Oversight: Oversee the IT Service Management vendor team, ensuring operational excellence and coordination during major company events.
• Vendor Collaboration: Collaborate with vendors on maintenance, new products, and explore opportunities for system improvements.

Personal Requirements:

• Minimum 5 years experience.
• Technology-related degree.
• Can be adaptable in a multi-faceted role.
• Experience working in a small to medium-sized company is ideal.
• Experience mentoring a teammate.
• Excellent communication skills.

What is in it for you:

• Competitive Salary: SGD 4-6k
• Gym/Wellness Allowance
• Health/Dental Insurance
• Working for a company that is passionate about their employees' personal growth.

About EBC

Established in 2005 Ethos BeathChapman are a global executive search firm with a presence in Australia, Asia and EMEA and is part of the highly capitalised Will Group which is listed on the Tokyo stock exchange.

Passionate about staying innovative, we embrace progressive ways of working and new technologies, and adopt an agile mindset to deliver market leading executive recruitment solutions.

We provide solutions across Financial Services, Fintech & Technology, Legal, Commercial and Life Sciences - our vision is to connect the world’s exceptional companies to exceptional people.

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The successful candidate will contribute to the achievement of the University's mission by providing efficient and effective administration of its educational programmes. Based in the Department of Chemistry, Faculty of Science, the incumbent will play an instrumental role to provide support for its postgraduate programmes including PhD programmes and Master by Research programmes. Duties and responsibilities include, but are not limited to the following -

• Oversee the end-to-end administration of the postgraduate research-based PhD and MSc programmes at the Department throughout the student lifecycle.

• Work closely with the Department management and Dean's Office to manage the programmes' admission cycles, e.g. programme promotion, programme website, etc, and to upkeep the programmes' quality.

• Manage the administration of the programmes' examinations, including PhD Qualifying Examinations and PhD/MSc thesis examinations.

• Provide other or ad hoc support to the Department as deemed necessary.

Qualifications/Requirements/Other Info

• Degree holder with minimum 3 years of relevant working experience.

• Mature, meticulous and possess a high level of responsibility.

• Strong customer relations management experience.

• Resourceful team player, yet able to work independently and displays initiative.

• Excellent communication and interpersonal skills.

• Event management experience.

- Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.

-The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

About the Client

Reputed banking client

Responsibilities

Participate in end-to-end projects for system implementation of MLS system and system integration with other AML systems.

• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan

• Communicate complex technical solution to other GTO teams and business users in layman’s terms

• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

Skills/Requirement

· At least 10 years of experience / knowledge in Project Management, Application Management, Risk and Issue Management, Change Management and Resource Management

· At least 8 years of experience in Production Support Management, Incident and Problem Management

• At least 8 years of experience in system, system integration and software design

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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LOVE,NILS is seeking a Programme Manager/Executive for the Programme Dept to successfully coordinate programmes that provide psychosocial support to children with cancer and their families. This role will ensure positive programme impact, strong beneficiary engagement and is vital for the charity to deliver on its vision and mission of providing high quality supportive programmes to children with cancer and their caregivers.

Candidate will work collaboratively to implement and maintain the quality of the charity’s programmes. This role will liaise directly with beneficiaries regarding programme offerings and enrolment, manage programme and event logistics, collect and maintain programme data, and ensure successful programme delivery.

Programme Logistics and Relationship Management

• Lead programme implementation and manage all programme delivery logistics, including beneficiaries’ recruitment, enrollment and exit of programmes.
• Collaborate with stakeholders to ensure successful programme delivery, including special events throughput the calendar year.
• Meet regularly with stakeholders to establish and maintain positive working relationships.
• Utilise internal management systems to monitor and to collect programme operations, data and evaluate for quality, efficiency and effectiveness in accordance with the Personal Data Protection Act (PDPA) of Singapore.

Communication

• Create a sense of community by communicating with families in a sensitive, positive and supportive manner.
• Serve as an information resource to families interested in the charity’s programmes.
• Utilize CRM to collect and maintain beneficiary data and to facilitate communication directly with beneficiaries to promote programme offerings, answer inquiries, enroll and exit of programmes.
• Serve as an Ambassador for the charity, promoting and increasing awareness to the community
• Participate actively in initiatives to promote programmes.

Evaluation and Reports

• Monitor and measure programme performance (KPIs) to optimise results against programme goals and adhere to approved budgets.
• Generate monthly and quarterly reports and inputs into quarterly Board reports.
• Collect and implement programme impact data, including outputs, testimonials and surveys for data impact analysis, annual report and programme evaluation.

Skills and Competencies:

What are we looking for:

· A passion to serve in the social sector

· Excellent and effective communications skills (both verbal and written) with strong interpersonal and good presentation skills when working with groups and individuals.

· Resourceful, self-motivated, target driven with data entry experience.

· Ability to manage multiple complex projects at once and able to adapt to meet programme objectives.

· Team player with a positive attitude and collaborative spirit who is able to effectively communicate with various levels of staff and stakeholders.

· Flexible to work occasional weekends and evenings

Qualifications:

• A bachelor’s degree in psychology, social work.

Others:

· 2+ years equivalent experience in Programme Management or related field

· Previous experience working or volunteering in not-for-profit or social service agencies

· An adaptable, resourceful and resilient professional who possesses good decision making, leadership and stakeholder management skills.

· Enthusiasm for working with children and families.

· Passion for helping others.

Summary

This position is to manage regional network system that involve design , implementation , support and alignment with HQ in governance rules.

• Manage active directory, server, server virtualization, Cisco switches and routers.

• Manage User Accounts on Azure AD for all Office 365 Services.

• Manage and Monitor Cloud Infrastructure on Microsoft Azure.

• Assist in network design and implementation.

• Lead network and cybersecurity projects such as Prisma Access, MFA and global AD server integration.

• Manage and Monitor Cybersecurity related administration works.

• Support HQ in strengthening global IT Governance

• Plan and execute networking and infrastructure setup.

• Ability to create accurate network diagrams and documentation for design and planning network communication systems.

• Support implementation of specified global IT systems in overseas companies, especially in terms of infrastructure and IT security

• Ability to provide specific detailed specification for hardware and software selection.

• Perform analysis of system performance and capacity trends and make recommendations.

• Perform network operations and management, including incidence response and problem management.

• Expected to manage region networks with minimal travel needed

Requirements

• Degree or Diploma in IT or related discipline with a minimum of 5 years’ relevant experience as network engineer in a MNC environment.

• Good project management experience in implementing network and Cloud solutions.

• Strong knowledge of executing systems integration and infrastructure deployment.

• Solid hands-on practical experience in managing enterprise firewalls, routers, switches, proxy servers, domain name servers (DNS), bandwidth management system, IPS/IDS and server/platform system.

• MCSE certification a plus

• CISSP, CCNA, or CCNP certification a plus