Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

TRANSCOSMOS ZERO is looking for a passionate and enthusiastic Technical Project Manager of IT system to join our growing team. This is an middle level role suitable for candidates looking to step into the Call Center industry.

Ability of close mutual work with Development Team in Vietnam is required for this position.

As a nature of business, especially a knowledge and exeprience in a Call Center Industory together with IT development project management experience are required. It's a rare, but a challenging position.

The ideal candidate will be responsible for

- Understanding the in-house Technical Guideline to support developers

- Supporting Developers and QCs as a Bridge Engineer

- day-to-day technical support and translation of IT techinical documents

- Having a strong understanding of our in-house tools and act as a key support to clients and internal teams in the APAC region with a strong knowledge of IT system, which is mainly call center system.

Requirement

- 5+ yrs experience in project management within a software development environment with project roadmap, project planning, project deliverables, and team management (especially offshore teams and onsite teams)

- MUST experience in Microservice Architecture and Highly Availability Architecture for Enterprise Workloads

- Experience in Web development (web application & web services) with Javascript Stacks (Node JS, Express JS, React JS, Vue JS, SQL, NoSQL)

- Experience in cloud development i.e AWS, GCP

- MUST Knowledge of Agile or Scrum environments

- Familiarity with common project management tools (Jira and Confluence)

- The ability to communicate technical information clearly to both technical and non-technical audiences

- Exeperience of the working in Call Center as operator and supervisor, or a strong understanding of Call Center Operation

S-a-a-S and SAP solution implementation project.

The Project Manager will collaborate with project stakeholders and implement the project workplan to achieve project objectives. The Project Manager will lead daily Agile Scrum standup meetings and help identify and resolve project team issues. This position will lead project resources to analyze project needs, define requirements, develop user stories, develop and execute test plans, develop and maintain project documentation, and report (written and oral) project progress to stakeholders.

The workers responsibilities and skills must include:

Performs project analysis, development, implementation and documentation

Oversees and directs assigned resources to project work plans

Completes a broad array of written project documentation

Prepares presentations and presents project status to project stakeholders

Collaborates with application owners on project requirements, quality, progress, user stories, and user acceptance testing

Documenting defects, including steps to reproduce the anomaly

Utilizing analysis and diagramming tools to represent business processes

Must have historical and proven knowledge and practical application of testing best practices

Agile project management methodology knowledge and experience

Worker must be available for on-call support as needed. Other duties as assigned and required by the unit operations.

Minimum Requirements: 4 year and above on below experiences

Experience:

· Managing project resources and directing resources in executing project work plans

· Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner

· Strong verbal and written skills in communicating with technical, non-technical staff and different level of users

· Skilled in meeting facilitation and requirements gathering

· Skilled in developing project documentation

· Experience in managing software development project through the Agile metholology

· Experience in written and oral presentations

· Overseeing and executing test plans and coordinating

· Skilled in developing user stories

· Managing Project Budget

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

SUMMARY

Reporting to the VP of Global SOC Operations, the Sr Manager of APAC SOC Operations is a role with responsibility to lead a team of compromised of SOC and Threat Intelligence staff. Proficio currently has three SOCs and our APAC location operates 24 hours a day with multiple shift conventions, plus offsite staff operating in specific customer environments. Your responsibility is to continuously improve the productivity and quality of output of the SOC, meet customer SLAs, and build a high performing team. As a technical leader, you will also be responsible for interacting with clients to discuss their requirements and issues.

RESPONSIBILITIES

In the portion of this role that oversees our APAC SOC Analyst team:

• Coordinate and lead global strategic initiatives to continuously provide improvements in service delivery to our customers

• Oversee the hiring, development, and training of our team of Security Analysts and Incident Responders
• Oversee SOC processes and review their application to ensure that SOC’s controls, policies, and procedures are operating effectively
• Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics
• Communicate with customers on technical and service delivery issues when needed
• Integrate and coordinate with other SOC teams, Device Management, R&D, and Customer Success to streamline service delivery

In the portion of this role that participates in and runs the Threat Detection Department:

• Oversee the direction and output of Use Case Development.
• Assist when needed on development projects, including but not limited to developing and creating new use cases for our base library including documentation, maintain existing base library, and modify alerts in library as required by the current threat landscape.

• Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics

In the portion of this role that participates in and runs the Threat Intelligence Department:

• Oversee the direction and output of Threat Intelligence operations.
• Assist in developing and creating relevant and effective processes, procedures, and documentation
• Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics

• 5+ years of supervisory experience working in Security Operations Centers - experience working for an MSSP/MDR is desirable
• Strong understanding of security operations, threat hunting methodologies, incident response and architectural dependencies of security technologies
• Experience with Splunk, Elastic, and ServiceNow is desirable
• Experience in developing frameworks for knowledge transfer, training and education
• Credibility advising clients and managing communications throughout the lifecycle of the relationship
• Successful track record as a leader, people manager, communicator and motivator
• Strategic mindset and the capability to plan effectively
• Ability to excel in a fast-paced environment and work under pressure
• Current or past certifications: CISSP, CISM and SANS knowledge would be viewed positively
• Bachelor’s degree in Computer Science, Information Technology or similar field, or equivalent

LOCATION & TRAVEL:

• Position is located in our Singapore SOC
• Position will require some international travel

• Opportunity to work in a progressive organization with structured training and roadmap for success

• Lunches and fun employee activities!
• Experience in one of the hottest IT industries today

Proficio is an EOE employer.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Life Science Medical Devices
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Animal Science Care Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Key Responsibilities:

• Develop a deep understanding of our logistics program, bridging various business units and identifying business opportunities.
• Regularly engage with customers through weekly scorecard reviews, monthly safety and continuous improvement (CIP) meetings, KPI evaluations, and strategic business reviews.
• Lead and/or participate in CIPs and ad hoc projects focused on workplace safety, automation, process optimization, quality enhancements, productivity improvements, and data-driven initiatives.
• Oversee short- and long-term projects (6 months to 10 years), ensuring successful planning and execution.
• Act as the primary point of contact for customer engagements and project-related discussions.
• Lead staff training and career development initiatives.
• Simultaneously manage multiple CIPs and projects, maintaining timelines and delivering on objectives.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Logistics, Supply Chain Management).
• Minimum of 4 years’ experience in a contract logistics leadership role.
• PMP certification is preferred.
• Ability to clearly communicate operational concepts to non-operational audiences.
• Strong customer service orientation with diplomacy and tact.
• Skilled in budgeting and resource management.
• Proficiency in project management, with a track record of meeting deadlines and managing multiple stakeholders.
• Strong problem-solving and analytical skills, including data analytics and visualization.

Aaron Chong

Elitez&Associates Pte Ltd

R23116665

20C0426

Job Description:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer.
• To successfully complete New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects.
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality.
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ).
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes.
• To update the status of on-going programs to the management.
• To consistently pursue for new customers.
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline.

Requirements:

• Degree or diploma in mechanical engineering/precision engineering.
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed.
• Proficient in Microsoft Office suite of programs.
• Good verbal and written communication and presentation skills.
• Strong leadership to lead, guide and inspire the project team to produce quality work and stay committed to all deliverables.
• Business oriented, meticulous, and cost sensitive.
• Ability to analyse, solve problems and decision making.
• Strong organisational skills with a can-do attitude to always improve and initiate new ways of working to achieve results.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Lico Resources, a specialist in Cybersecurity & Tech GRC recruitment, is partnering with a leading organization dedicated to fostering a secure and technologically advanced environment. We are seeking a dynamic IT Audit Professional to join their existing team in Singapore.

Key Responsibilities:

• Evaluate IT application systems, including both business and operational applications.
• Assess application controls, ensuring data accuracy, completeness, availability, and access security.
• Apply data analytics to enhance application design, system transaction flows, and business processes.
• Review security measures for operating systems and databases, as well as IT operational controls such as change and monitoring controls.
• Advise on security and control features during System Development Life Cycle (SDLC) reviews.
• Assess system availability, disaster recovery plans, and readiness testing.
• Communicate IT, operations, and cybersecurity findings to senior management.
• Oversee resources and projects to ensure the internal audit plan is met and quality outputs are delivered.
• Mentor and develop team members, sharing knowledge and building technical skills.
• Manage the performance of IT auditors, oversee their training and development, and ensure they have the necessary IT capabilities.

Qualifications:

• Degree in Computer Science, IT, or a related field.
• Relevant certifications such as CIA, CISA, CRISC, CISM, CISSP, PMP, or Agile are preferred.
• At least 8 years of experience in information security within a reputable organization. Candidates with Line 1 or Line 2 experience will also be considered.
• Strong understanding of audit methodology, security measures, risks, and controls.
• Ability to effectively communicate issues and provide reports to the board and management.
• Deep understanding of complex business and IT processes and their associated risks.
• Proven track record in delivering internal audit and advisory engagements.
• Ability to assess IT internal controls and identify improvement opportunities.
• Resourceful with excellent interpersonal, communication, and leadership skills.
• Capable of working independently as well as part of a team.

If you are interested in this role, please send us your updated resume today to [email protected] quoting reference number A10005. Please note that only shortlisted candidates will be notified.

"Data provided is for recruitment purposes only."

Job Reference No: A08427 EA Licence No.: 13C6733 EA Registration No.: R1333454

1. Ability to develop, configure and maintain IBM Content Navigator and IBM Case Manager
2. Minimum hand on experience of two to three FileNet Projects.
3. Having basic knowledge on Customizing the widgets.
4. Implementing modern programming languages such as JAVA and J2EE.

1. Deep knowledge on ECM products for designing and developing.
2.Experience in IBM Case Manager Solutions design and development
3. Experience working with J2EE Concepts and Rest Ful services and standards to devleop custom java components.
4. At least 5 years of experience on FileNet projects and need to work individuallyWork with interfacing applicaitons and integrate FileNet applicaitons with other applications.
5. Very Good knowledge on deploying the artifacts in all environments.

1. Must have experiance in design and ar architecture and solutions by working with Customers and assess their current business needs.
2.Understand complex data flows to define and execute technical strategies.
3. Work with large scale enterprise IBM P8 Architectures for installations, build and document business requirements.
4. Exposure to Web Standards and Dojo in designing and developing Web based UI modules
Troubleshooting and performing root cause analysis on application and web servers to diagnose issues and rectify them.

Job Description:

• In Charge of overseeing the whole process of service cum maintenance workflow
• Responsible for the front line contact with client representatives on all service and maintenance related issues
• In charge of leading a team of service team members
• Responsible for preparing service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Taking charge of determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• In Charge of managing day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Min Nitec or diploma in Electrical/Electronic Engineering
• Min 3 years working experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

Job Description

• To provide after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• To perform installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• Work with principals to diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Effectively communicate and coordinate with principals and customers for equipment installation.
• To conduct on-site evaluation for electronics assembly and inspection equipment at customer sites.
• To provide basic operation and maintenance training to customers.
• To support sales in technical support and application of products.
• To provide standby duty and overtime work when required.
• Knowledge and experience for PLC program will be advantage.

Requriments

• Minimum Diploma in Electrical Engineering, EEE, or Computer Engineering.
• At least 3 years of hands-on experience with mechatronic systems (e.g., PTZ cameras, pan-tilt units, CNN machines), troubleshooting, and maintenance.
• Good knowledge of electrical installation and maintenance in outdoor environments.
• Familiarity with OS and computer software installation and device control.
• Experience with computer and/or network hardware is an added advantage.
• Ability to work onsite in outdoor environments.
• Ability to write reports.
• Personal Attributes
• Highly motivated with a passion for continuous learning.
• Excellent interpersonal and organizational skills.
• Strong teamwork and communication abilities.

Morgan McKinley is seeking a Technical Project Manager for a 12 month contract assignment with a possibility to extend or to go perm!

Job Responsibilities:

• Review project plans to effectively coordinate and manage project activities.
• Ensure the integrity of backup processes, security protocols, and user help systems.
• Operate smaller budget projects with precision and attention to detail.
• Engage in consultations with users, management, vendors, and technicians to assess computing needs and system requirements.
• Facilitate meetings with department heads, managers, supervisors, vendors, and others to foster cooperation and address issues.
• Provide world-class technical support to users across software, hardware, and integrations.
• Acquire proficiency in the Workplace product and associated support tools.
• Investigate and troubleshoot technical issues and bugs reported by customers.
• Respond to customer inquiries and accurately reproduce their issues for engineering to develop solutions.
• Assist with other customer support responsibilities as required.

Skills & Qualifications:

• Bachelor’s degree in a technical field such as Computer Science, Computer Engineering, or a related discipline is required.
• PMI or PMP certification is preferred but not mandatory.
• Excellent verbal and written communication skills with a strong focus on problem-solving and attention to detail.
• Basic understanding of computer hardware and software systems.
• Familiarity with production processes, quality control, and techniques for optimizing manufacturing and distribution.
• Understanding of business and management principles involving strategic planning, resource allocation, and production methods.
• Basic knowledge of computer programming languages and technologies such as JavaScript, HTML, JSON, and REST APIs.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

The role of the Technical Manager cum Trade Compliance Officer is to assist the Head of MRO in planning and supervise MRO engineer. This role also needs to ensure and adherence to safety regulations, industry standards and trade compliance activities is carried out.

Primary Duties:

Reporting to Head of MRO, you will have the following key responsibilities:

• Assist the MRO Head in planning and executing MRO strategies, ensuring all activities align with organizational goals.
• Supervise MRO engineers, providing guidance and support to foster a high-performance culture within the team.
• Coordinate and liaise with customers on any MRO related matters.
• Identify areas for process improvement and implement best practices to enhance operational efficiency and reduce downtime.
• Ensure adherence to safety regulations, industry standards, and organizational policies throughout MRO operations.
• Assist in the development and management of the MRO budget, tracking expenditure and identifying cost-saving opportunities.
• Analyze maintenance metrics and performance indicators to inform decision-making and improve reliability of equipment.
• Liaise with suppliers and service providers to ensure timely availability of parts and services needed for maintenance activities.
• Support the training and development of MRO staff to enhance skills and knowledge in maintenance practices.
• Ensure adherence to all domestic and international trade regulations, including customs laws, export controls, and sanctions.
• Perform regular audits of trade activities and transactions and prepare reports for management and regulatory bodies.
• Oversee the maintenance of accurate and comprehensive records related to trade compliance activities.
• Any ad-hoc task assigned by the higher management.

Key Attributes and Skills:

• Strong leadership and interpersonal skills.
• Excellent analytical and problem-solving Abilities.
• Strong organization skills with the ability to manage multiple priorities.
• Effective communication skills, both written and verbal.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Qualifications

Job responsibilities

• Manage network infrastructure capacity delivery programs.
• Solve technical issues revolving around network port capacity, physical cabling installation, network equipment capacity, project scheduling, and logistics.
• Bring technical experts together to communicate and help develop solutions.
• Manage and nurture relationships between cross-functional teams, including external parties/vendors.
• ​Identify process and communications breakdowns, while developing and driving solutions to remedy the issues.

Minimum qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 2 years of experience in program management.
• Experience with process improvement in the telecom or data center infrastructure space

Preferred qualifications

• Experience with data center, networking, or telecom operations.
• Experience working in organizational settings (e.g., shared accountability, geographic dispersion, ambiguity, etc.).
• Experience in Network, Electrical, Industrial, Mechanical, or other Engineering related field.
• Experience in co-location and large scale data center operations.
• Excellent investigative, quantitative, presentation, and problem-solving skills.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

PDPO(Privacy and Data Protection Office) is the organization to lead, supervise, and empower all TikTok's privacy work in an accountable and industry leading way. This team is the expert in the landscape of privacy risks and passionate about consulting across the company on implementing the proper safeguards and technical mitigations to ensure that our users’ privacy is honored across the TikTok's products and platforms.

Responsibilities

1. Initial triage and fact identification: for every incident initial triage occurs to understand what has happened in order to assess the scope of impact. As part of triage, facts/evidence about the incident are uncovered.

2. Review/understand what happened: all incidents will be reviewed to understand what happened and ensure that the root cause and contributing factors are identified and documented.

3. Identify incident trends and common root causes to ensure that frameworks and processes are put in place to eliminate entire classes of incidents.

4. Design and implement cross-organizational processes to triage, remediate, and postmortem internal and external privacy incidents across TikTok.

5. Improve the efficacy and transparency of the Privacy Incident Response Program and create strong and scalable processes.

6. Routinely publish reports and presentations to leadership.

7. Identify patterns, propose solutions, and drive implementations to prevent issues from recurring.

8. Build relationships and trust with influencers and drive programs with compassion and integrity.

9. Explore new and enhance existing cross-functional collaboration.

Minimum Qualifications:

- Bachelor’s degree in Computer Science, Mathematics, technical field, or equivalent practical experience.

- 5 years of experience working within the privacy incident response or similar teams, experience managing privacy or security incidents.

- 2 years of experience managing direct reports.

- Excellent in identifying process gaps, measuring progress, and balancing engineering and product efficiency with process overhead.

- Strategic problem solver with excellent legal and business judgment including demonstrated experience assessing information for risk mitigation opportunities.

Preferred Qualifications:

- Excellent communication skills, with the ability to represent and advocate for complex business or technical concepts with senior leadership.

- Ability to communicate effectively with all levels of the organization.

- Ability to operate in ambiguous situations while bringing clarity.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description & Requirements

• Ensure correctness of build-up according to construction plans and drawing.

• Coordinate with engineering team to prepare engineering drawings and sketches including layouts, elevations and details for further operation.

• Involved in detailed site investigation, terrain, landform, underground and other conditions as generate various technical design example drainage, power and communication supply.

• Participate in management and implementation of design and various technical data, responsible for compilation of construction operation instructions and technology summary and report to Managers.

• Prepare detailed monthly and weekly progress plans to project team according to monthly/annually progress targets as assigned.

• Communicate with government personnel/owner/developer to coordinate existing site issue as necessary.

• Prepare and submit daily, weekly, and monthly progress reports, including updates on the construction timeline, budget, and any delays or issues encountere

• Oversee the operation of the shipyard infrastructure, including dry docks, docks, slipways, shipbuilding sheds, cranes and other mechanical systems.

• Ensures timely, safe, and cost-effective design and implementation throughout the project lifecycle from conception to client satisfaction.

•Analyze engineering problems, like settlement, load-bearing issues, and structural stability, ensuring the safety of the bridge.

• Maintain, drive, supervise and implement robust technical standards, systems and processes

• Influence technology strategies and decisions with a high-level of expertise and knowledge

• Provide direction and support to ensure compliance with relevant legislative specifications and standards

• Supervise construction in waterfront environments, including the building of marine structures such as jetties, breakwaters, and wharves.

• Collaborate with marine and civil engineers to ensure structural stability, particularly in areas such as dock walls, underwater foundations, and load-bearing structures

• Conduct risk assessments and implement mitigation strategies for high-risk activities like working at heights, heavy lifting, and working over water.

• Lead a team of workes developing, and address training needs when necessary

• Coordinate the regular testing of to address faults, and provide evaluations to improve

• Write and prepare several construction technical plans as for backup

• Compile schedule plan and personnel mechanical allocation table as report for managers

• Management of all site engineers on using machine at work for coordination matters

• Review and interpret detailed engineering designs, blueprints, and project specifications related to shipyard infrastructure such as dry docks, piers, cranes, and auxiliary facilities.

• Supervising work for the safety and the efficiency of production on technical progress at site

Job Requirements:

• Degree in Civil Engineering/Bridge, Road, Engineering

• Minimum 7 year(s) of working experience in the Marine & Bridge Projects

• Experience with Marine Project will be preffered

• Ability to clearly particulate expectations

• Proficient in AutoCAD, MS Project, Primavera, Revit & Civil 3D BIM application.

• Able to supervise and lead the survey team for handling all survey related issues.

• Able to provide design and drawings based on requirement and quotation.

• Comprehensive problem-solving abilities.

• Knowledge on Marine Construction Site exp: Mechanical systems, Construction of Port Environment, Underwater construction, Bridge Marine Foundation Work, Equipment Structural standard, Earthwork survey, Geological research, Environmental Protection Regulation

Job Description & Requirements

• Ensure correctness of build-up according to construction plans and drawing.

• Coordinate with engineering team to prepare engineering drawings and sketches including layouts, elevations and details for further operation.

• Involved in detailed site investigation, terrain, landform, underground and other conditions as generate various technical design example drainage, power and communication supply.

• Participate in management and implementation of design and various technical data, responsible for compilation of construction operation instructions and technology summary and report to Managers.

• Prepare detailed monthly and weekly progress plans to project team according to monthly/annually progress targets as assigned.

• Communicate with government personnel/owner/developer to coordinate existing site issue as necessary.

• Prepare and submit daily, weekly, and monthly progress reports, including updates on the construction timeline, budget, and any delays or issues encountere

• Oversee the operation of the shipyard infrastructure, including dry docks, docks, slipways, shipbuilding sheds, cranes and other mechanical systems.

• Ensures timely, safe, and cost-effective design and implementation throughout the project lifecycle from conception to client satisfaction.

•Analyze engineering problems, like settlement, load-bearing issues, and structural stability, ensuring the safety of the bridge.

• Maintain, drive, supervise and implement robust technical standards, systems and processes

• Influence technology strategies and decisions with a high-level of expertise and knowledge

• Provide direction and support to ensure compliance with relevant legislative specifications and standards

• Supervise construction in waterfront environments, including the building of marine structures such as jetties, breakwaters, and wharves.

• Collaborate with marine and civil engineers to ensure structural stability, particularly in areas such as dock walls, underwater foundations, and load-bearing structures

• Conduct risk assessments and implement mitigation strategies for high-risk activities like working at heights, heavy lifting, and working over water.

• Lead a team of workes developing, and address training needs when necessary

• Coordinate the regular testing of to address faults, and provide evaluations to improve

• Write and prepare several construction technical plans as for backup

• Compile schedule plan and personnel mechanical allocation table as report for managers

• Management of all site engineers on using machine at work for coordination matters

• Review and interpret detailed engineering designs, blueprints, and project specifications related to shipyard infrastructure such as dry docks, piers, cranes, and auxiliary facilities.

• Supervising work for the safety and the efficiency of production on technical progress at site

Job Requirements:

• Degree in Civil Engineering/Bridge, Road, Engineering

• Minimum 7 year(s) of working experience in the Marine & Bridge Projects

• Experience with Marine Project will be preffered

• Ability to clearly particulate expectations

• Proficient in AutoCAD, MS Project, Primavera, Revit & Civil 3D BIM application.

• Able to supervise and lead the survey team for handling all survey related issues.

• Able to provide design and drawings based on requirement and quotation.

• Comprehensive problem-solving abilities.

• Knowledge on Marine Construction Site exp: Mechanical systems, Construction of Port Environment, Underwater construction, Bridge Marine Foundation Work, Equipment Structural standard, Earthwork survey, Geological research, Environmental Protection Regulation

Looking for the Technical Manager ,in charge the technical department, specilist IN structure steel works in HDB and condo project .Understand Site progress ,safety, coordination the drawings with maincon .In charge the progress claim to maincon every month .Language good in English.More than 10 years experience in construction field in Singapore.

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Leadership: Independently manage our software applications while promoting a collaborative and innovative environment.
• Project Management: Plan, execute, and oversee projects from conception to deployment, ensuring compliance with timelines and budgets.
• Stakeholder Collaboration: Collaborate closely with cross-functional teams to gather requirements and translate them into functional software specifications.
• Quality Assurance: Establish and maintain rigorous testing and quality control processes to ensure high software performance and reliability.
• Technology Evaluation: Research and assess new technologies and tools to enhance software development processes and application functionality.
• Training and Support: Create training materials and provide support to end-users, ensuring effective utilization of software applications.
• Compliance and Security: Ensure that software applications meet industry standards, regulations, and security protocols.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in software development and project management, with 5 years in a leadership role.
• Strong knowledge of software development methodologies (Agile, Scrum, etc.).
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Familiarity with software testing tools and best practices.
• Experience with cloud-based applications and technologies is a plus.

Summary

The objective of the role is to lead, architect and manage the technology eco-system of LK Asia Data Platform and integrate with IT Enterprise Architecture along side business controlling that supports the organization’s vision, mission, and strategy.

What you'll do

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

Lead and manage staff of data engineers to build, maintain and support the data architecture.

Design and build the DWH database models (star schema).

Design and build efficient data pipelines (ETL) that ensure data quality and integrity.

Manage the BI semantic model, security roles, access rights and row level security filters.

Work with business counterparts as well as IT Business Consulting, Infrastructure teams and external vendors on new data requirements.

Ensure proper maintenance and support of the BI architecture including security roles, deployments, security patching and monitoring to ensure performance and compliance with internal technical and security guidelines.

Ensure proper documentation of data infrastructure, data models, workflows as well as security concepts in accordance with internal security policies.

Assist IT management with ad hoc tasks related to BI, reporting and audit as well as other tasks when required.

What you'll need

• 8+ years of experience in IT, preferably with BI Development background and exposure to different BI domains, platforms, and technologies.At least 2 years in staff managing position.Strong knowledge and proven hands-on experience in data warehousing (e.g. ETL design/development, data modelling)Proficiency in Oracle and PostgreSql.Strong analytical thinking, problem-solving capability and business process understanding.Customer-oriented with good communication and interpersonal skills.Good leadership and people management skills.Proactive, self-motivated, hard-working and able to work in a dynamic environment.Good spoken and written communication skills in English

What you'll receive

By designing and implementing scalable, secure, and efficient data solutions that meet the needs of the organization and its users, a holder of the position will gain a deep understanding of the business needs, processes and business applications used as well as have the opportunity to keep up with the changing technologies and trends in the BI & data field through working on various IT projects.

We are dedicated to fostering a family-friendly culture and work environment. We are an equal opportunities employer and welcome applications from all candidates with the required skills and experience. We enable fair pay within the company by creating non-discriminatory salary systems. Working at Lidl & Kaufland Asia is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We are accredited as a Fair and Progressive employer by the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

Market Leading Remuneration Package:

• Annual wage supplement and discretionary bonus
• Life Insurance
• Medical Insurance

Supportive Environment:

• Out of Office leave for important appointments
• In-house training courses
• Training sponsorship scheme

Work-life Balance:

• 5-day week
• Competitive Annual Leave
• Charity, Community and Sporting Events

If you are not invited for an interview within 4 weeks, we regret that your application was not suited to this vacancy.

For more company information, please feel free to visit: http://www.lidl.asia

Personal data collected will be used for recruitment related purposes only and will be destroyed after 12 months

• Cloud related Field Data Center Operations.
• Responsible for Capacity planning of Data Center resources and Data Center designing.
• This position requires hands-on technical skills to install compute rack, network and cables.
• Maintain and troubleshoot various hardware and physical network components.
• Perform and/or manage 3rd party vendors for installation of Data Center infrastructure such as rack, power, server, network equipment, cabling and cross-connects.
• Manage inventory and coordinate with suppliers and shipping companies for domestic and international shipments.
• Document, improve and maintain standard operating procedures
• Participate in the change management process
• Initiate and manage RMA processes with equipment vendors.
• Must be able to provide 24/7 on call support for emergency and outages.

Requirements:

• Minimum 8 years of experience in working with Data Center and ISP vendors for coordinating resource provisioning and device installation
• Experience in strong hands-on installation and troubleshooting server and network equipment
• Experience in DC project management
• Experience in asset management, and inventory control
• Experience in dealing with Data Center remote hands and their ticketing system.
• Must have working knowledge of Excel and shared docs and should be able to work with complex spreadsheets
• Experience dealing with customer support and SLAs
• Technical certification involving an IT discipline
• Hard working self-starter who can work with very minimal supervision
• Ability to troubleshoot enterprise level technical problems
• English proficiency , spoken and written
• Broad exposure to technical environments with understanding of hardware, networks, and the cloud infrastructure
• International shipping experience a plus (Up to 20% travel)

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

SENIOR TECHNICAL MANAGER

As a Senior Technical Manager, you will be responsible for providing strategic technical architectural review and give direction to Architectural teams who are developing Construction and Authority submission documentation packages. You will also review and where necessary stipulate protocols to ensure maintenance of all architectural drawings, specifications and other consultants/contractors documentation in organized manner according to Office standards and individual client specific requirements.

Responsibilities:

• To lead technical aspects of a project and technical teams with respect to the preparation and submission of Architectural submission packages to local Authorities.
• Demonstrate ability to structure such Technical Submission packages in Revit
• To understand and lead project statutory submissions and controls and to ensure comprehensive compliance documents are prepared as directed.
• To establish and manage the CORENET interface for all submissions work
• To control and manage revisions of Authorities submission documentation packages to ensure consistency of Aedas deliverables.
• To take responsibility, where required by the project leader, for specific areas of the design and project development to meet the local statutory requirements.
• To assist in the process of coordination with external design team and other associated organizations or companies in view of collating the required inputs for the Authority submissions
• To assist Architects / Designers & Project Leaders in controlling the required changes to the Architectural documentation packages to align with the Authority comments and code requirements

Requirements & Attributes:

• Diploma in Architecture preferred
• Minimum 12 years of relevant experience in architectural draftsmanship and technical coordination and Management;
• Experience in large scale, hotel, mixed use development will be an advantage
• Familiarity with statutory submissions and controls, along with a strong understanding of local regulations and codes
• Experience in leading the preparation and development of Architectural submission packages to local Authorities;
• Proficient in BIM (Revit Architecture) preferred.
• Proficient in Bluebeam and Adobe (Photoshop, Illustrator, Indesign) preferred.
• Ability to self-develop and build colleagues to enhance team potential .
• Excellent communication and presentation skills
• Other professional certifications such as GMAP or GMAAP and UD Assessor will be an advantage

Please submit a copy of your updated CV including your current salary, expected salary and notice period to daisy[email protected].