Total 3,367 sales support specialist job vacancies in Information Technology category in Singapore

About the company

Our client is a leading provider of analytical and scientific instruments, offering innovative solutions for a wide range of industries and they are looking for a highly motivated Senior Application Specialist to join the team.

About the job

As a Senior Application Specialist for the organization, you are required to:

• Lead pre-sales and post-sales application support for ICP-MS and other atomic and molecular spectroscopy productss, such as hands-on application development and troubleshooting with ICP-MS and other techniques such as ICP-OES, AAS, UV-Vis spectrophotometry, FTIR, etc.
• Efficiently develop and optimize analytical methods, workflows, and application notes for a variety of samples, ensuring accuracy and precision.
• Offer technical assistance by comprehending analytical requirements and providing training sessions for customers as well as internal sales personnel from distributors and subsidiaries.
• Conduct product demonstrations for new and existing customers, highlighting the key benefits of spectroscopy products.
• Stay updated on industry trends and advancements to contribute to continuous improvements in analytical capabilities.
• Participate in product development initiatives, offering insights and recommendations based on application expertise.

Requirements

• To succeed in this role, you must possess a PhD or Master's degree in related disciplines, preferably with minimum 4 years of related work experience
• Hands-on experience in ICP-MS and spectroscopy applications.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal skills, collaborate effectively with cross-functional teams
• Willingness to travel in the ASEAN and South Asia region.

To apply online please use the 'apply' function

(EA: 94C3609/R22107967)

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents

Responsibilities:
Reporting to the Sales Manager, assist to market to new/prospects in the various industries
Provide sales & marketing activities such as preparing quotations, proposal according to customers' needs/requirements
Provide customer pre & post sales technical support and follow-up quotations enquiries


Requirement:
Diploma in Electronics / Electrical / Engineering/ Industrial/ Mechatronic/Electromechanical
1-2 Years working experiences
Familiar / Experience with Industrial/Factory Automation will have added advantage
Possess class 3 driving licence
Training on products will be provided
Skills: PLC programmable logic controller programming, touch panel, Control And Automation

The Role Responsibilities

Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team is client-facing and provides technical solution advisory on client implementation as part of RFP/RFI responses, client pitches and end-to-end implementation cycle, supporting and onboarding clients, providing project management support (i.e. ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e. understanding clients’ business strategy and needs) to support implementation of TB products.

The candidate is responsible to drive and execute the strategy of TB Global Implementation in all aspects while working closely with Regional and TB Centre Heads/Leads in ensuring both clients and internal teams are provided with the best technical advisory support for TB Products and Channels solutions. The candidate will need to support end-to-end client implementation, including providing technical solutioning and security protocol advisory, keeping in touch with the latest technology developments and industry best practices, perform troubleshooting and root cause analysis contributing to resolution of technical issues related to the implementation, and continuously improving client satisfaction and drive revenue realisation. The candidate is also responsible in leading a sub-team of Technical Advisory Specialists who are based in various locations and ensure that the team continues to provide best-in-class technical advisory to clients for our TB Products and Channels solutions.

Strategy

· Drive Global Implementation Strategy and actively participate in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementation team

· Lead the roll-out of Client Implementation Harmonisation

· Provide key inputs to identify and participate in defining Global Implementation initiatives and hub location strategy

· Lead the development of frameworks and/or redesigning of processes, systems and operating models

· Continuous engagement in collaboration with Product/Channels/Technology in the designing of a suite of capabilities and services

· Drive focused client sessions with Sales, Coverage, Product and other partners to position overall propositions

· Develop regular connect sessions with Clients, including participating in various client and industry forums/events/conferences

· Drive strategic plan/roadmap of client deal management

· Keep in touch with the emerging technologies and industry best practices, working with stakeholders and Product partners to drive the digital agenda and strategy for Global Implementation

· Establish and maintain the technical advisory knowledge document repository and client guides, including the strategy on maximizing utilisation and maintenance, ensuring the documents are kept up-to-date

Business

· Help identify opportunities to build incremental and defending existing business, participate in responses to RFPs/RFIs and client pitches and providing best-in-class technical solution advisory to clients and prospects, partnering Sales, Coverage and Product partners.

· Ensure a continuous improvement model is adopted to drive efficiency, including harmonisation with support partners, and extended Global Implementation team

· Help identify and drive opportunities to streamline processes to improve client experience, including collaborating with functional partners

· Help identify opportunities to improve existing operating model, including the current resourcing and client footprint strategy

· Help develop an approach to build bench strength within the Technical Integration team and wider Global Implementation team

· Help identify opportunities to reduce costs

Processes

· Ensure effective and disciplined usage of the Implementation Management system for self and team

· Help drive the discipline of Client and Project Management across the team

· Has product knowledge in both cash and trade, and technical knowledge on implementing TB solutions and client integrations

· Ability to manage ambiguity in uncertain situations and escalate in a timely manner

· Provide inputs to strategise the implementation of key deals or co-created deals

· Proactive client deal management, including providing key inputs into solutions for the clients

· Drive the team to achieve optimal technical solutions leading to improved client experience and implementation cycle time

· Provide timely support for high profile deals (RFP/RFI and global/regional mandates)

· Knowledge in identifying cross-sell opportunities

· Provide support to Regional Heads/Leads and/or Country Heads/Leads in driving an integrated approach with partners to capture client feedback opportunities

· Provide key inputs for management packs, with opportunities to present in management forums on behalf of Regional Heads/Leads and/or Country Heads/Leads

· Work closely with RM and TB Sales teams to provide technical solutioning inputs in RFP/RFI responses on the implementation component as part of the Deal team

· Provide technical advisory and support, including trouble-shooting, root cause analysis and driving resolution for technical issues encountered as part of the end-to-end implementation cycle.

· Collaborate with Sales, Coverage, Product Management, Product Development, Channel Management, Technology, Operations and other relevant Functional teams on solution designing

· Develop and nurture client relationships to ensure products and services remain aligned to client needs

· Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development

· Participate in technical discussions, execution of documentation, ERP integration, technical set ups, planning, testing, training and onboarding

· Work closely with clients and Product Management during the project requirements gathering, developing technical solutions, system integrations, user testing and training

· Help drive sustainability when considering processes, systems and operating model

· Work with DCDA, Technology and Operations to design and implement platforms/ecosystems to support TB products

· Understand emerging technologies and innovations to help improve product offerings and solutions to meet evolving client needs

· Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experience and optimal solutions for clients

· Engage in discussions, forums and events around emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify and improve business processes

Help drive post implementation activities, including:

· Post Implementation Surveys / client testimonials

· Sharing constructive client feedback with relevant partners

People & Talent

· Support a safe, inclusive and collaborative environment for all team members

· Promote growth and development with direct reports including actively tracking progress (where applicable)

· Encourage open and regular transparent conversations, including two-way feedback loops

· Provide ongoing mentorship and guidance (where applicable)

· Embrace and promote a data driven culture

· Help create a culture of trust and continuous learning mindset

· Manage and provide key inputs to the team’s training plans, awards, etc.

· Equip the team with the necessary knowledge and skills through training

· Help foster a safe environment to encourage team members to be brave and speak out

Risk Management

· Support the holistic data management framework for Implementation Management system

· Ensure adherence to all local regulatory, legal and compliance requirements

· Proactive risk management; including delivery and operational risks

Governance

· Adherence to all bank’s policies and standards, including timely completion of e-Learning courses for self and direct reports (where applicable)

· Ensure implementation governance controls are properly executed by the team

· Assist with the governance of business controls; including identifying opportunities to develop new business controls

· Participate in Regional/Country Implementation Governance forums to support Regional Heads/Leads and/or Country Heads/Leads

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Keep abreast with regulatory changes to ensure TB products and solutions are compliant with relevant risk management guidelines / policies and procedures (e.g., electronic banking, technology, ESG, etc.)

· Keep abreast with changing regulatory requirements and provide advisory support to clients

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

· Timely completion of all mandatory risk and compliance training including e-learnings within stated timeframes

Key stakeholders

Internal

· Global & Regional Implementation Heads/Leads and Country Implementation Managers

· Sales Managers

· Product Managers

· Relationship Managers

· Client Managers

· Service Managers

· Operations and Support teams (IMO, GBS, CFCC, Legal, etc.)

· Technology delivery teams (T&I, PSS, etc.)

· DCDA team

· Global Implementation MT and their delegates

External

· Client Stakeholders (Technology, Treasury, Project Manager, etc.)

· Third Party Providers

Our Ideal Candidate

· 15+ years of banking and finance or relevant industry experience with Transaction Banking product knowledge

· Strong technical knowledge and experience in technical advisory and solution delivery in Client Implementation

· Change & Transformational experience in Client Implementation with strong delivery focus

· Excellent stakeholder engagement

· Strong knowledge in H2H, SWIFT and emerging technologies, API, system and technology integrations, and TB products preferred

· Knowledge of ERP and TMS systems in the market

· Creative problem-solver with a strategic mindset

· SAP certified professional is preferred

· Excellent written and verbal communication skills, including presentation skills

· Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset

· Effectively manage escalations

· Leading diverse teams and People Manager skills

Role Specific Technical Competencies

· Application Programming Interfaces (APIs)

· Client experience, behaviours and preferences

· Operational Risk

· Change/ Project Management

· System and technology solutioning and integration

· Communication & Presentation skills

· Stakeholder Management

· Strategic Thinking

· Transaction Banking Product knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Analysing existing Code base/Program for modification purposes.
• Designing/Deployment of Service in Container Environment
• Writing and implementing, clean, scalable code.
• Troubleshooting and debugging code.
• Verifying and deploying software systems.
• Recommending and executing program improvements.
• Maintaining software code and security systems.
• Creating technical documents
• Administer production jobs
• Understand debugging info
• Roll back a bad software push
• Block or rate-limiting unwanted traffic
• Well versed with Capacity/Performance Management
• Well versed with Production Support
• Use the monitoring systems (for alerting and dashboards)

Requirements:

• At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.
• Bachelor’s degree in computer science, computer engineering, or information technology.
• Advanced knowledge of programming languages:
• Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL
• Back End: JAVA, Python, Node.js, REST, SQL, Firebase (Optional)
• Advance Knowledge on Containers and Spring FrameWork
• Knowledge of software systems and frameworks EONTEC & KONY (Optional)
• Familiarity with Agile development technologies.
• Ability to learn new languages and technologies quickly.
• Good communication skills.
• Ability to work as part of a team or individually on a project.
• Ability to work well under pressure.

About the company

LANDI: Pioneers in Payment and Merchant Solutions

LANDI has been a trusted name in payment and merchant solutions for 18 years, supported by a dedicated team of over 500 employees. Each year, we proudly distribute 8 million POS devices globally.

Our product range includes versatile POS devices, Electronic Cash Registers, and software solutions, all designed to simplify payment processing, sales tracking, inventory management and data capture for businesses.

As a reliable technology partner, our commitment is to provide superior quality products and services to our clients. Innovation lies at the heart of LANDI's operations, driving us to constantly evolve and shape the "future of commerce".

Role and responsibilities

As Technical Support Engineer, you will provide technical support to LANDI customers in the APAC region, mainly by answering to JIRA tickets. Depending on the customer type (ISV, distributor, acquirer mainly) and priority, you will:

• Be assigned to JIRA tickets from customers when troubleshooting

• Be able to identify a HW or SW issue and route accordingly

• Be able to perform analysis, reproduce problems and escalate according to LANDI’s processes

• Make sure that the ticket is resolved according to the Service Level Agreement in place between LANDI and its customer

• Populate the internal LANDI’s knowledge base and FAQ so your experience serves all LANDI’s customers worldwide

You are autonomous, accountable, professional and able to do transversal management among various regions. You are curious and like digging into technical issues.

You are experienced in IT and computer science and able to write/debug code on Linux and Android devices.

Ideally you have an experience in payment industry (EMV, Nexo) and security (symmetric and asymmetric cryptography, PKI, encryption, signature).

You have prior experience in Linux and Android development.

You are motivated to join a new team and able to propose improvements and take initiatives in a fresh new international environment.

You may be required to travel in some countries of your region to visit customers.

Experiences & Training

• Engineering school graduate in IT / computer science.
• Strong technical skills in software development and QA with Linux and Android devices.
• Experience in Atlassian products (JIRA/Confluence) and ITSM rules is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Work with a passionate and talented team dedicated to success.

Responsibilities:

• Manage and ensure all hardware remains functional including computers and printers
• Manage and ensure that all software remains functional including accounts and HR software.
• Facilitate installation of CCTV when required.
• Coordinate with IT suppliers and vendors for renewal of licenses and hardware.
• Create ocal Area Networks (LAN), including the allocation of IP addresses as required.
• Conduct weekly server backups and ensure all computers have appropraite antivirus and cybersecurity measures.
• Execute additional tasks as needed to support the IT department.

Requirements:

• At least Diploma/Degree in Information Technology/Computer Science or equivalent
• At least 3 years of experience in the related field is required for this position.
• Able to start immediately/within 2 weeks.
• Possessing CompTIA, A+, MCTS is at an advantage.
• Good Analytical Skills, Fast Learner, Shows Initiative, Honest and responsible
• Able to work 5.5 day work week (Performance bonus provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Description

Key Responsibilities

1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
2. Troubleshoots a variety of difficult software problems and interface with engineering teams to improve product quality.
3. Interfaces with external customers for requirements analysis and schedule.
4. Manage software proliferation at customer sites. Deliver software implementations and manage customer to achieve project objectives.
5. Performs customer specific software testing and analysis on bugs and enhancements.
6. Track software performance and quality at external customer sites.
7. Provide on-going training to customers and customer engineers (CE) for technical products and systems issues. Deliver updates and reports to managers, partners and peers.
8. Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation. Lead work groups and troubleshooting forums.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Roles and Responsibilities

:

The candidate provides analysis of workflow, recommend solutions and implements application solutions to meet customers needs. He/She translates requirements into business functional requirements.
Responsibilities include assisting with design, development, system configuration, implementation and support of assigned healthcare applications for the organization. Also responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and
implementation of application functionality.

Identify requirements
• Performs in-depth analysis of workflows, data collection, report details, and
other technical issues associated with the healthcare systems.
• Investigate end users' preferences while making build decisions and analyze
business operations as they relate to build decision.
• Formulate specifications and definition of delivery platforms for applications
• Determine the appropriate approach for new assignments

Develop applications
• Build application workflow and content as assigned by department
lead/manager.
• Follows functional specification documents to create workflow and content
within the application.
• Perform development of program logic for new applications
• Work with report writers to ensure that the application has the necessary
reports.

Implement applications

• Complete thorough unit testing of all build prior to handoff for functional and/or integrated testing.
• Integrate applications with back-end services
• Prepare test plans
• Conduct system integration and user acceptance testing

Optimise applications

• Analyse application performance based on user feedback and system reports
• Modify design logic in existing applications
• Evaluate recommendations to improve application performance
• Integrate new products with existing applications to improve the functionality and/or design
• Create user and technical documentation

Maintain applications

• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Collects information regarding potential system enhancements and functionality needs.
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Provide solutions to overcome complex problems using the latest technologies
• Anticipate internal and/or external business challenges and/or regulatory issues
• Oversee the maintenance of technical documentation of application’s technical architecture, code changes, issue resolutions and procedures
• Collaborate with external stakeholders and vendors to resolve problems

Requirements / Qualifications

:

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment and business needs

Sales Support Engineer (Indoor)
Working days: 5 days
Working hours: 8am-5.30pm (Mon-Thu), 8am-5pm (Fri)
Salary: $2200 - $3000
Location: Kaki Bukit

Responsibilities:

• Provide support to Sales Managers
• Response to customer’s enquiries, preparation of quotation and tenders for submission
• Provide co-ordination duties, support customers and coordinate with factory for technical matters
• On job training will be provided to understand how to select a control valve
• Other ad hoc duties as assigned by management.

Requirements:

• Proficient in Microsoft office
• Diploma in Engineering (Preferably Mechanical/Mechatronic)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Job Description:

• Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.
• Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and ensuring that intended product improvements continue to be pertinent and appealing to certain target audiences.
• Assists sales colleagues in developing and presenting custom solutions; creates essential presentation materials and adds in-depth product knowledge to make sure sales pitches to influencers and decision makers capitalise on product advantages. Asks pertinent questions to find and address areas that need more details or clarification
• Builds a personal network inside the sales department and offers technical assistance to colleagues in sales for customer presentations, trade exhibitions, and other events that further the brand of the company.
• Offers product knowledge training to a variety of engineering, sales, and customer support colleagues in order to improve technical proficiency and prepare colleagues to address customer inquiries and issues. Serves as a point of escalation for inquiries and difficult problems
• Offers a technical assessment of the customer's order specification, outlining the order's parameters and guaranteeing precise and suitable cost estimations and offer creation.
• When necessary, works with an application engineer to provide comprehensive proposals and specifications; makes use of Survitec systems to efficiently inform engineering and manufacturing teams of the final client needs and design.
• Tracks the overall performance of the product category, spotting chances to raise sales and promote product awareness, and offering specific product coaching or training to others across the company.
• Collaborates with a variety of stakeholders to conduct market and product evaluations, compile in-depth product feedback, and provide support for category management decisions.
• Establishes a setting where team members can all embody the Survitec Values
• Fosters an inclusive workplace where employees feel respected, valued, and free to be themselves
• Recognises, supports, and helps Survitec create a culture that puts safety first. guarantees a healthy and safe working environment
• Participates in formal and informal training and coaching, as well as assessment and development planning activities, to enhance one's own talents. Obtains or keeps an external professional accreditation when it's necessary to reach one's full potential and enhance performance. keeps up-to-date knowledge of industry best practices, external regulations, and technology by reading specialised publications, going to conferences, and continuing education

Requirements:

• University degree level
• 3-6 years of technical product experience, enabling the role holder to understand and support a range of technical queries
• 3-6 years of managerial experience, supervising and directing people and other resources to achieve specific business goals

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Develop and implement data analytics strategies to enhance audit procedures and methodologies, incorporating emerging technologies and best practices.
• Lead initiatives to automate audit processes and workflows, leveraging data analytics and machine learning capabilities to drive efficiency and accuracy.
• Collaborate with IT teams to ensure data integrity and accessibility
• Utilise computer-assisted audit tools such as ACL or programming languages like Python, R, etc., to conduct comprehensive audits with a focus on data analysis.
• Conduct data analytics tests to support Business Audits, ensuring thorough examination of relevant datasets.
• Collaborate closely with other auditors and external stakeholders (Business and IT) to gain insights into processes and systems, and design tailored data analytics tests to meet audit objectives effectively.
• Execute continuous auditing assignments using advanced data analytics techniques, ensuring ongoing monitoring and evaluation of key audit areas.
• Take ownership of IT audit planning and execution processes, leveraging data analytics tools and methodologies to enhance audit efficiency and effectiveness.
• Engage in advisory, educational, and ad hoc projects to provide valuable insights and recommendations based on data analysis findings.
• Manage and oversee independent IT auditors, including outsourced IT auditors and AGO, ensuring alignment with audit standards and objectives.
• Conduct thorough investigations as needed, leveraging data analytics capabilities to identify potential issues or anomalies.
• Lead the annual audit planning process, collaborating with relevant stakeholders to prioritize audit areas and allocate resources effectively.
• Provide secretariat support to the Audit Committee, facilitating smooth operations and communication within the committee.

What we are looking for

• Relevant working experience in auditing, with a focus on data analytics or data-driven audit techniques.
• Proficiency in scripting languages such as Python, R, or similar, with experience using computer-assisted audit tools for data analysis.
• Good application of audit methodologies, standards, and regulatory requirements, including data privacy and security regulations.
• Good understanding of data structures, coding principles, and database querying languages (e.g., SQL).
• Experience or familiarity with data science, AI, and machine learning concepts and applications in audit would be advantageous.
• Ability to work independently, as well as collaborate effectively as part of a team, with strong interpersonal and communication skills.
• Analytical mindset, attention to detail, and problem-solving skills, with the ability to interpret complex data and draw meaningful insights.
• Professional certifications such as Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or Certified Data Analytics (CDA) would be preferred.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

Responsibilities:

• Offer technical and sales assistance to support the Sales teams.
• Manage a portfolio of customer accounts, generating weekly sales reports and other requested documents.
• Analyze customer needs, applications, and requirements to recommend suitable products and services.
• Conduct technical calculations and sizing for high-pressure pumps, valves, and similar equipment.
• Provide prompt responses to customer queries regarding quotations, order status, and delivery schedules.
• Maintain up-to-date customer databases and quotation statuses in the SAP system while managing sales records.
• Create a comprehensive understanding of the company's products and services.
• Perform any additional duties as assigned.

Requirements:

• With Diploma in Engineering or a related technical field.
• Min of 1-year relevant experience in a similar industry, technical support, or handling technical sales.
• Proficiency in MS Office Applications
• Knowledge of SAP is an advantage.
• Possess excellent customer service skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Salary: up to $5.2k (Base) + Transport Allowance + Sales Incentive + Case Allowance

Job Duration: Perm

Location: Buona Vista

Job Description:

• Assisting surgeons in performing surgical techniques with company’s technology.
• Providing competent technical and clinical support when company’s technology is used by surgeons.
• Guide surgeons and other Operating Room Personnel in the safe and effective use new company’s technology.
• Ensuring appropriate instruments and implants are at the hospital and complete before each use
• Building positive relationships with customers on behalf of Sales Leads
• Identifying customer needs and recommends appropriate registered and available products to addressthem and/or pass it on to Sales Leads for follow up.
• Maintaining a thorough understanding of the company product lines; updates, features, benefits, surgical techniques independently.
• Adheres to compliance policy and guidelines at all times

Job Requirements: Min Valid SNB, BCLS and 2 years OT/Scrub Nurse Experience

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Recruiter Ref code: #HKH

Responsibilities:

• Analysing existing Code base/Program for modification purposes.
• Designing/Deployment of Service in Container Environment
• Writing and implementing, clean, scalable code.
• Troubleshooting and debugging code & verifying and deploying software systems.

Requirements:

• 3 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.
• Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL
• Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)Advance Knowledge on Containers and Spring FrameWork
• Knowledge of software systems and frameworks EONTEC & KONY (Optional)
• Familiarity with Agile development technologies.

Kindly indicate 105 – L3 on the subject

Interested applicant may send their CV in MS Word format to [email protected] with subject title: 105 – L3

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

Essential Functions

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalate incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

Work Hours: This position requires the candidate to work 12 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

We are seeking a dedicated and technically proficient individual to join our team. The ideal candidate will have a keen understanding of systems, networks, and applications, and will be responsible for monitoring and maintaining them to ensure optimal performance.

Responsibilities

1. Technical Proficiency: Monitor and maintain systems, networks, and applications. Troubleshoot issues and find solutions quickly. Use monitoring tools to track and analyze system performance over time.

2. Analytical Skills: Pay close attention to detail when observing large amounts of data. Identify small changes or inconsistencies that could indicate larger problems. Analyze, troubleshoot and solve issues quickly and effectively.

3. Problem-Solving Skills: Once an issue is identified, troubleshoot and resolve it. Manage incidents, address application, system, network issues. Coordinate change management tasks with multiple teams. Prioritize and balance tasks and handle multiple issues at once.

4. ITIL Knowledge: Understand ITIL processes and procedures for managing the IT service lifecycle. Ensure alignment with business needs and maintain service quality.

5. Communication Skills: Communicate effectively with team members, other departments, and clients. Document network configuration, changes and troubleshoot steps.

6. Time Management: Resolve incidents in a timely manner.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Job Summary

Provide technical expertise to support manufacturing in leading machine enhancement, managing preventive maintenance, troubleshooting, repair and maintenance of machines, project execution, accountability on production waste and quality of all machine tools operations and the overall technician resource management in production.

Must be able to commit night shift 7pm to 7am. (Shift Pattern 3/4/4/3). During training period, you will be on day shift 7:00am to 4:00pm.

Main Responsibilities

• Maintain machines to meet production output, and other metrics like quality, waste etc.
• Perform Preventive Maintenance (Cleaning, Service, Replace)
• Perform troubleshooting of machine and tools, equipment failures to meet production targets, safety and quality standards and/or specifications
• Perform product/machine changeover on the line by tool/die change and machine set-up
• Initiate, Implement and follow-up on machine enhancement and project assignments
• Write Standard Work Instruction / Procedure for assigned operation / process
• Implement Corrective and Preventives Actions
• Participate in training and coaching of Technicians and new hires on skills and knowledge on machine operations and adjustments
• Assist Engineers or Subject Matter Experts for any CI activities.
• Ability to interpret electrical or electronics wiring or schematic diagrams.
• Basic knowledge with Programmable Logic Controllers (eg. Omron or Allen Bradley).

Job Requirements

• 1-2 years experience in Electrical aspect - Electrical Control & Automation.
• Open to fresh Diploma/Nitec in Electrical Engineering.
• Must be able to commit night shift 7pm to 7am. (Shift Pattern 3/4/4/3)
• Basic knowledge/experience working with PLC (e.g. Omron or Allen Bradley) is an advantage.
• Ability to interpret electrical or electronics wiring or schematic diagrams.
• Ability to interpret pneumatic diagrams.
• Ability to carry out troubleshooting for machineries issues related to electrical, electronic components or pneumatic components.
• Sound knowledge and understanding of various types of sensors (reflective, proximity etc.) and switches for assembly lines application.

Culture and
Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

How To Apply

Submit your application by clicking on the “apply” button at the top of the page.

Primary Work Location

SGP Tuas - Tuas Plant

Responsibilities:

• Offer technical and sales assistance to support the Sales teams.
• Manage a portfolio of customer accounts, generating weekly sales reports and other requested documents.
• Analyze customer needs, applications, and requirements to recommend suitable products and services.
• Conduct technical calculations and sizing for high-pressure pumps, valves, and similar equipment.
• Provide prompt responses to customer queries regarding quotations, order status, and delivery schedules.
• Maintain up-to-date customer databases and quotation statuses in the SAP system while managing sales records.
• Create a comprehensive understanding of the company's products and services.
• Perform any additional duties as assigned.

Requirements:

• With Diploma in Engineering or a related technical field.
• Min of 1-year relevant experience in a similar industry, technical support, or handling technical sales.
• Proficiency in MS Office Applications
• Knowledge of SAP is an advantage.
• Possess excellent customer service skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: Technology Pre-sales Consultant

Duration: 12 months contract convertible to permanent

Location: Singapore

Job Description :

● At least 5 years working experience in Presales/Tech Sales

● Degree in Computer Science or MIS is advantageous,having an MBA would be advantageous.

● Dedicated resource for Pre-sales role in ecommerce business with key focus on SAP Commerce Cloud,Salesfoce Commerce Cloud, Adobe Commerce Cloud, Order Management Systems, ProductInformation Management Systems or equivalent technology platforms

● Able to engage customers, both technical and business ranging from technical architects to CXOs to introduce organisation's capabilities and solicit requirements.

● Able to understand the customer’s explicit and implicit requirements, design and offer the bestsolution for our customers.

● Able to demonstrate products and solutions.

● Identifies business opportunities, prepares presentations and does presentation/pitches toprospective clients

● Works closely and collaboratively with Sales and other functions within Group and partners todesign a winning solution

● Sells solutions by establishing contact and developing relationships with prospects; recommending solutions.

● Prepares winning proposals by collecting, analyzing, and summarizing information provided by customers and other sources.

● Maintains quality service by establishing, adhering and enforcing organization standards.

● Builds business by identifying and selling services & Maintain Client Relationships

● Owns and prepares RFP/ tender responses, prepares proposals, effort estimates and Statements ofwork

● Knowledge in ecommerce

● Negotiating with OEMs on Commercials and Optimizing the Solution.

● Good understanding of APAC Market.

● Able to travel within Asia

Position Summary:

You will be responsible for developing and executing strategic sales and marketing initiatives to drive revenue growth and brand awareness for The Bettr Group (Bettr Academy and Bettr Coffee). This role will drive the development of commercial strategies to achieve new business, build meaningful client relationships, and ultimately achieving the organisation’s growth targets. You will manage and oversee high performing cross-functional teams. You will also be responsible for tracking and analyzing key performance indicators to measure the effectiveness of our growth efforts and for making data-driven decisions to optimize our sales and marketing strategies.

Key Responsibilities:

• Lead the development and execution of the company’s growth strategy, with a focus on driving revenue and market share
• Define and implement comprehensive sales and marketing strategies for growing revenue and successfully running at both the strategic and operational levels.
• Lead and mentor the Sales and Marketing teams to ensure alignment and achievement of organizational goals.
• Mentoring and developing team members to ensure that the organization has the talent and capabilities needed to support future growth.
• Identify new business opportunities and develop strategies to expand market reach and customer base.
• Developing and managing budgets and resources related to growth initiatives.
• Tracking and measuring the effectiveness of growth strategies and making adjustments as needed.
• Monitor performance metrics and provide regular detailed and accurate sales forecasting and pipeline reports to management
• Oversee the creation and execution of marketing campaigns
• Conduct market research and analysis to identify trends, competitor activities, and customer preferences.
• Collaborate with product development and operations teams to ensure alignment of sales and marketing efforts with product offerings and customer needs.
• Build and maintain strong relationships with key stakeholders, customers, partners, and industry influencers, with ability to communicate the company’s growth vision and strategy to internal and external stakeholders

Requirements:

• Proven experience in sales and business development leadership roles in a B2B sales team
• Proven experience in B2C+B2B marketing
• Minimum of 8-10 years in a managerial/leadership position
• Demonstrated success in developing and implementing sales and marketing strategies that drive revenue growth and market expansion
• Demonstrated leadership abilities to manage and grow a cross-functional sales and marketing team
• Excellent communication (both written and verbal) and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Ability to encourage and influence teams for continuous development and growth of self, customers, and business
• Strategic thinker with a proactive and results-oriented mindset.
• A customer-focused mindset, with a strong understanding of customer needs and the ability to develop solutions that meet those needs.
• The ability to work effectively under pressure and meet deadlines in a diverse and adaptive environment.
• Experience in the coffee, F&B and adult education sector is a plus.

This job has everything for the right applicant, and is available immediately. All applications will be treated in strict confidence. Only successful candidates will be contacted.

As a part of our selection process, please provide to [email protected]:

1) Cover Letter detailing:

- your interest in joining our merry crew

- how your past experiences and values can be applied to the role

- what you believe you can bring to Bettr

2) Tests

Please take these 2 tests and screenprint your results back to us:

a) MBTI: http://www.16personalities.com/free-personality-test

b) Synergist: https://predictablesuccess.com/styles-quiz/

Keep in mind that there are no ‘right answers.’ The assessments are designed for us to understand your strengths and how you interact with others so that we can work better together.

About The Bettr Group

The Bettr Group is a home-grown specialty coffee company founded in 2011, and Singapore’s first certified B-Corporation. Currently comprising Bettr Academy and Bettr Coffee, they offer world-class professional beverage education, sustainably sourced coffee products and caffeine driven experiences.

The Bettr Group works to empower lives through social programme for marginalised women and youth-at-risk, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.

​The 2022 President’s Volunteerism & Philanthropy Awards and the 2017 President's Challenge Social Enterprise of the Year was awarded to The Bettr Group. We are also Singapore's 1st Certified B Corp and Best For The World Honouree (Community) ‘16 - ’19, Best For The World (Workers) '22.

BETTR@WORK
We're a diverse, mad flock of multi-hyphenates... all united behind our purpose of wanting to make the world a Bettr place through the work we do.

Some of us are a little geeky, some are a little OCD and some are all over the place all the time. But we have a lot of get-it-done gung ho and share a collective commitment to bringing the best of our individual super powers to work everyday to keep the Bettr world buzzing.

Bettr Group is an equal-opportunity, non-pigeonholey organisation and Singapore's first certified B Corporation . We have an open door hiring policy, where we offer employment opportunities regardless of educational attainment, work history, or past social barriers.

We're certainly not your average cup of Joe.

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Key responsibilities include, but are not exclusively:

• Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB).
• Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.
• Provide mentorship and feedback on service tools, repair and installation work instructions
• Provide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.
• Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
• Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
• Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and Operations
• Working in compliance with legislation and IMS

Requirements:

• Typically requires university degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).
• Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory.
• Electron microscopy knowledge (SEM/SDB/LDB) is a huge advantage
• Experience with analytical equipment (electronics, software, physics, mechanics) such as Wafer Steppers, Medical Equipment (e.g. MRI-scan) is welcomed.
• All-round technical knowledge and practical skills in multidisciplinary trouble shooting
• Proven track record as a self-starter who is also highly productive when not supervised
• Preferably experience as a customer or field service engineer with Scanning Electron Microscope (SEM).
• Works with demanding customers and understands the importance of customer relations and intimacy.
• Domestic and International Travel (30% of working time following initial training period).
• Proficient in English (verbal and in writing).

Proficiencies:

• Customer Focus
• Communication
• Logical thinking
• Sophisticated Problem solving
• Planning / Prioritizing & Goal setting
• Decisiveness
• Tolerance of Ambiguity
• Teamwork
• Energizing others
• Flexibility
• Decision making and Problem Solving
• Relationship building
• Influence & Persuasion
• Self driving
• Get results