Total 62 service centre manager job vacancies in Information Technology category in d03 queenstown tiong bahru

ROLE SUMMARY

1. Work with senior management on the planning and execution of strategies to drive innovation, technical and service excellence
2. Liaise and coordinate regular updates across business units, corporate service units and external agencies on all township, property and facility management related matters

RESPONSIBILITIES

1) Development of Strategies

• Assist in the development, and execution of Township and CoE strategies
• Assist to establish strategic priorities and convert them to quantitative and actionable plans
• Assist to define and track relevant KPIs to deliver the plans

2) Stakeholder Management

• Promote the Company’s service values (Professionalism, Integrity and Care), high performance, continuous improvement, and commitment to quality across EM Group of Companies
• Work with clients, external agencies, internal business units and corporate services units to align and execute strategic goals and plans

3) Research & Analytics

• Research and identify emerging issues and challenges related to township, property & facility management.
• Liaise and coordinate with Subject Matter Experts, Institute of Higher Learnings and other agencies to develop capabilities, identify projects, and innovations to address the issues and challenges

4) Other Duties

• Perform other duties, assignments and projects as assigned by Senior Management

JOB SPECIFICATIONS

1) Qualification

• Bachelor’s Degree or equivalent tertiary or professional qualifications in general / business management / facilities management / engineering

2) Experience

• Minimum 5 years of relevant experience

3) Communication Skills

• Candidate must demonstrate exceptional communication skills that will ensure clear conveyance of the business’s messages and a positive portrayal of the business in general, to Senior Management Team and key stakeholders
• Possess an ability to communicate complex and technical messages in simple terms that different audiences can relate to

4) Research/Analytical Skills

• Possess strong research analytical, problem solving and good writing skills

5) Interpersonal/Networking Skills

• Possess excellent interpersonal skills in his/her interactions with internal and external stakeholders
• A great problem solver, exceptional negotiation skills, being proactive and going beyond the call of duty, being an eager learner, willing to learn new market trends and to learn from others

Responsibilities

• Proceeding Action plan with doing PDCA and report the progress to MD regularly
• Planning skill up for engineers and service agents
• Review and update skill map of engineers and service agents
• Sharing technical information with engineers and agents
• Teaching / Coaching to Assistant manager and Supervisor
• Interview with subordinate regularly
• 24/7 customer support (office phone duty)

Requirements

• Degree in Marine Engineering/Electrical & Electronic Engineering
• Committed to continuous education through workshops, seminars, and conferences
• Excellent mentoring, coaching and people management skills
• Experienced same kinds of job or other department manager

As the Manager in the Office of Compliance, you will play a crucial role in safeguarding SingHealth's integrity and reputation by ensuring adherence to regulatory requirements and ethical standards. Working with the Head of department, you contribute to maintaining public trust in our healthcare system and fostering a forward-thinking compliance mindset.

Your job responsibilities include:

• Overseeing the operations of the SingHealth Cluster Office of Compliance, ensuring it provides expertise, monitoring, and offers critical oversight on compliance matters
• Developing and implementing Cluster Compliance programmes, projects and initiatives
• Driving strategic alignment through collaborations with Cluster and Institutional stakeholders and providing advisory services on compliance
• Collaborating with stakeholders to achieve risk management objectives
• Supporting SingHealth internal special reviews and committees to ensure thorough investigation, performing root cause analysis and improving governance of processes
• Using data analytics to perform continuous monitoring projects and compliance reviews for the Cluster
• Ensuring regular updates on cluster compliance to Senior Management and the Board

Requirements:

• Degree in any discipline with at least 8 - 10 years of working experience
• Professional qualification such as CIA/ CISA/ CA/ CRMA/ CFE is preferred
• Experience, knowledge and skills in the areas of audit, risk and compliance is preferred. Prior healthcare industry experience will be advantageous
• Experience in performing special reviews and forensic investigations is preferred
• Practical experience and working knowledge of risk assessment, internal controls, and adoption of data analytics is preferred
• Good leadership, interpersonal and communication skills, with the ability to influence, persuade and work with staff of all levels
• Team player with strong analytical and conceptual thinking ability

Responsibilities:

• Oversee and manage the Information Technology department, ensuring the effective execution of all IT-related functions and operations, including network security, user access and server/database backups.
• Ensure that IT applications, systems, and infrastructure align with the organization's business objectives and strategic goals.
• Provide leadership and guidance for IT projects, ensuring they are planned, executed, and delivered on time, within budget, and meet all required functionalities and specifications.
• Collaborate with other departments to identify technology needs and opportunities for improvement, ensuring that IT solutions support and enhance overall business performance.
• Stay updated with the latest industry trends, technologies, and best practices, and incorporate them into the organization's IT strategy and operations.
• Ensure compliance with relevant regulations, policies, and standards in all IT activities and initiatives.
• Establish strong relationships with external vendors, service providers, and stakeholders to ensure reliable and efficient IT services and support.
• Provide support for projects, including proposals, testing and documentation.
• Participate in tender preparation, including documentation and site surveys.
• Develop IT policies and participate in ISO audits.
• Develop, implement and maintain software applications for in-house projects.

Experience and Qualifications:

• Degree (Business IT, Information Systems Management, Computer Science or other similar disciplines is an advantage)
• 8-10 years of relevant IT experience either in application and/or infrastructure, including managerial role experience
• Windows Server 2019/2022 Server administration, including AD, DNS, Web Server management, and clustering.
• Network administration includes VLAN technology and the setup and configuration of switches (Cisco, Aruba, Dell, and others).
• FortiGate Firewall administration, including VPN setup, Web, and IP filtering.
• C# .Net development includes technologies such as MVC, microservices, and Git.
• MSSQL Server 2019/2022 Database administration.
• Knowledgeable on ISO27k certification.
• Good analytical and problem-solving skills
• Excellent written and oral communication skills in English
• Pro-active and a good team player

Work Environment:

• The IT Manager typically works in an office environment but may need to travel to other external sites.
• The role may require working outside regular business hours to address critical issues or implement system upgrades.

mm2 Entertainment is Singapore’s leading media entertainment and content company with regional offices in across Asia and the United States. The mm2 group of companies champions “Content and Media for Asia” with integrated businesses across the content, entertainment cinema, event and concert industries across the globe. In 2017, mm2 Asia Ltd became the first local film production company to be listed on the SGX-ST Mainboard. The group’s core business is the production of Content for a multitude of platforms: movies, TV and streaming services, commercial short films and digital formats.

We are looking for an experienced and enthusiastic individuals to join us as Program Manager. The role of the Program Manager is to assist in managing the upcoming new location at *SCAPE. He/she must be able to complete a wide range of activities requiring clear communication and excellent organizational skills and able to respond quickly to changes, ensuring a smooth and efficient running of any event under their management.

Responsibilities & Tasks

· Plan, promote and manage events for the new event space at *SCAPE.

· Establish and manage event budgets and key expenses for management’s approval.

· Develop event communication plans and floor plans based on client’s requirements.

· Recommendation and propose events to clients on suitable event venues selection based on their requirements, together with recommending measures to achieve desired outcomes.

· Develop strong relationships with business partners, stakeholders, suppliers and fellow team members to explore new business opportunities and to ensure mutual needs are taken care of in the execution of the event.

· Maintains the proper image and generates positive public relations with vendors, patrons and staff.

· Work with the Marketing Team to implement effective sales and marketing strategies for the events and work closely with the sales and marketing teams to secure sponsorship.

· On-site Logistics & Operation management and quality control of event.

· Conducts post-event evaluation (including data entry and analysis and producing reports for event stakeholders)

· Understand the latest marketing trend and using most suitable social media tools to reach out targeted audience on the upcoming events.

· Ensure revenue, post event expenses and budgets are generated and reports submitted in a timely manner to the Section Head.

· Ensure day to day operations in event space is running in order, and to troubleshoot any problems encountered during operation.

Requirements

· Minimum education level: Diploma/Degree in Marketing, Hospitality

Management or Events Management is required for this role.

· Minimum 5 years of working experiences in marketing and events management.

· Must be self-driven and takes initiative to perform the given tasks.

· Have a good knowledge and identify the latest marketing trends

· Applicants is strictly limited to Singaporeans and Singapore PRs only.

The Office of Value-Driven Care strives to improve the value of healthcare delivered to patients across the SingHealth Cluster. We support the review, formulation and implementation of strategies that inculcate a Value-Conscious Culture in healthcare delivery. Our office coordinates Value-Driven Care (VDC) / Value-based Healthcare (VBH) efforts by facilitating knowledge sharing and joint learning. We also ensure the alignment of VDC/VBH initiatives with productivity efforts, measurement and improvement strategies.

As a Senior / Manager, you will:

• Develop and monitor strategies and key performance indicators (KPIs) to achieve alignment and implementation of the VDC/VBH initiative across SingHealth institutions.
• Oversee department resources, including budgeting and resource allocation.
• Spearhead the organisation of events and resources to build VDC/VBH capability within SingHealth at the cluster level.
• Supervise, coach, and mentor junior staff to build a high-performing team.
• Liaise with the Ministry of Health (MOH) to ensure alignment between the SingHealth VDC/VBH effort coordinated by the Office of VDC, and the National VDC effort or related workstreams coordinated by MOH.
• Support the Director and Group Director in strategic planning reviews by providing monthly performance reports and data-driven insights to senior management and relevant platforms.

Job Requirements

• Bachelor’s Degree preferably in biomedical or health sciences with at least 8-10 years of relevant working experience
• Strong knowledge and experience in data analytics, including statistical tools and benchmarking. Familiarity with process improvement methodologies and change management practices is essential
• Proficiency in Microsoft Office applications, including advanced proficiency with Microsoft Excel
• Experience in the healthcare sector will be an advantage
• Strong leadership and management skills
• A team player, strong collaborator who is able communicate and manage change
• Independent worker, possess initiative to complete tasks and projects assigned and able to work in a fast-paced, dynamic environment.

You will support the Director and Deputy Director, Group Office of Patient Experience (OPE) to lead the team to establish a compassionate care culture in SingHealth where patients and caregivers are engaged as our partners-in-care. Your responsibilities include shaping the SingHealth Care Culture and Framework which informs policies, practices and expected behaviours across the cluster to achieve alignment for a consistently excellent SingHealth patient experience.

You will partner with various SingHealth institutions, healthcare organisations, Intermediate and Long-Term Care sectors, and healthcare agencies to recognise individuals and teams for service excellence through the annual Singapore Health Quality Service Awards (SHQSA), and to honour patients and caregivers who demonstrate exemplary partnerships with healthcare teams through the annual Singapore Health Inspirational Patients and Caregivers Awards (IPCA).

You will be a key member of the Cluster OPE meetings and Patient Experience Community. You will also oversee patient feedback at the cluster level, ensure the effective day-to-day running of the SingHealth Quality Service Manager’s (QSM) office, and lead the team to serve as the designated listening post for the “voice of our patients”.

Additionally, you will play a key role and lead the cluster’s coordinated efforts to address common challenges, which include but are not limited to harmonising feedback management tools, analysing data for benchmarking and performance monitoring, entrenching mediation as an alternative to healthcare dispute resolution, and planning and designing training programmes for SingHealth staff.

Job requirements:

• Bachelor’s Degree with at least 8 years of relevant experience in service culture and customer service /patient care role
• Prior experience in healthcare would be an advantage
• Strong leadership and communication skills, and stakeholder management in a fast paced and progressive environment
• Excellent planning, organisational, analytical, and decision-making abilities
• Excellent command of both spoken and written English and a second language with strong communication skills
• Strong interpersonal skills

Summary:

• Salary $5500 - $7500
• AWS
• Location : Commonwealth

Requirement:

• Be comfortable to be involved in hands-on design, configuration, installation, performance tuning, and POCs.

Job Description:

• Develop project plans, ensure accurate delivery forecasts, pursue new business opportunities
• Strive to achieve a Customer Net Promoter Score of 4.0 or higher
• Lead architecture reviews with project stakeholders
• Assist in bid management activities for sales and solutions teams.
• Contribute to productivity and innovation initiatives and programs
• Cultivate a reputation as a trusted advisor to clients.
• Foster strong relationships with technology vendor partners
• Design and architect Network, Infrastructure and Cloud architecture models with a hybrid emphasis.
• Deploy, configure, and maintain Wintel servers (especially HPE/Dell servers), VMware virtualization platform, Microsoft server products, and related security software.
• Manage and configure Cisco switches, firewall devices, Fortigate, and load balancers.
• Develop and maintain scripts and automation tools to optimize IT infrastructure.

WhatsApp me @ 8780 0117 with your resume for a prompt response to your enquiry!

Joreen Hung | Reg No.: R24119971

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

About our client: Our client is in the Waste management industry.

About the role:

• Products / Systems Manage product life cycles including new products and accessory configuration updates.
• Create and maintain solution and product catalogue to support commercialization. Actively support new project proposals when new offers are needed for pre-sale and bidding requirements.
• Focus on Product and system Application Development for Southeast Asia and China, including technical understanding and application of engineering solutions, a variety of industrial equipment / components going into the solutions, system automation know-hows, and digitization trends. At the same time, finding local alternatives to address cost and delivery needs.
• Co-operate with Partners in each market for New Product Application development. Technically source from qualified partners. Manage confidentiality, IP and Business cases.
• Handle Product & Technical Complaints and provide On-site Services to support project teams if needed.
• Set up database with product catalogue to track in Projects – what new products used in what projects, lessons learned, recommendation for future projects, wish list for new products.
• Carry out market research in each country with insightful intelligence, analyse, and formulate into product market competition strategies to integrate into product development plan.

Design (Team with 3 designer)

• Standardize design fundamentals, identify gaps to improve.
• Lead and Work with design team in each office to proactively design into opportunities and ensure design accuracy with local needs.
• Establish proactive Relationship with Influential Project Consultants and design houses for Technical Spec-in. Track such leads as a KPI to drive for pipelines with business leaders.

Commercial / Cross functional Co-responsibilities

• Define choices of products / solutions for commercial team to choose from to meet market demand.
• Define product plan for each year by working with cross functional team.
• Collect customer demands with and through commercial team to solution specifications to enable new product development. Provide timely technical Supports to commercial team to remove product barriers.
• Implement strategic pricing practices while collaborating with Sales and management to strive for balanced decision.
• Carry out Regular On-site Examinations for Key Projects to validate new product functionality and existing product and system function issues (feedback from team) and provide improvements.
• Work with market communication team and R&D to design Product promotion scheme, provide training for sales, distributors and customers. Participate in and work with the marketing in various academic conferences, exhibitions and other marketing activities.
• Align with Global product strategy and information sharing representing the region. Make and update sales tools related to products. Be the regional owner to link global initiatives for product introduction and launching champion with support from market communication.

Sales Support

• To attend technical review with sales team
• To attend technical meetings with clients

Project Support – HDB (Before Main Contractor)

• To attend coordination meetings with architects, m&e and structural consultants
• To coordinate and determine the level of pipe sleeve crossing under major roads
• To coordinate the level of pipe sleeve with major services such as sewer, power cables, etc
• To determine the position and depth of launching pits that will aid the installation under major roads
• To study and highlight authority requirements during the meeting.
• To reply to HDB review form
• To reply to NEA BP, DC, WD Advise
• To produce preliminary drawings to aid the tender process for main contractor
• To prepare drawings for PWCS QP endorsement
• To prepare drawings for Acoustic Consultant’s specifications
• To prepare drawings for MV provisions to be designed by MV consultant

Project Support – HDB (With Main Contractor)

• To attend technical meetings with main contractors
• To coordinate pipe clashes with m&e and structural services

Design Support

• To generate fabrication drawings for non-standard equipment
• To monitor project design submission schedule
• To allocate work assignments to other designers
• To check designs, shop drawings done by other designers
• To hold trainings to designers

About you:

• Bachelor’s or master’s degree in automation, mechanical engineering or relevant fields.
• More than 8 years product and application experience in Construction/Engineering industry.
• Good business negotiation and presentation skills.
• Excellent communication skills with local and western customers and colleagues.
• Good leadership to lead technical team to enable faster business growth.
• Proper flexibility and agility.
• Goal and results oriented.
• Able to work independently with professional judgments, proactivity and team player spirit.
• Willing to take up challenging assignments with such track records.
• Revit & AutoCAD

Other information:

• Work location: Central
• Working days: Mon-Fri, 9am to 6pm

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

You will be part of the Singapore Cardiac Data Bank (SCDB) team and are responsible for timely and accurate collection of clinical-grade data of cardiac procedures and entry of data into the database on a routine basis. Your duties include resolving data queries, mentoring new on-board data co-ordinator colleagues, and drafting and revising case review forms and data collection protocols with the clinicians’ inputs. You are required to work closely with biostatisticians, fellow clinical data co-ordinators and data quality auditors to ensure accuracy and consistency of data collection. The selected candidate will be offered employment on 2-year renewable contractual terms.

Requirements:

• Diploma/Degree in Nursing, Health Science, MBBS or its equivalent. For senior post, candidate must have at least 5 years’ relevant experience
• Proficiency in Microsoft Office applications would be an advantage
• Good interpersonal and problem-solving skills
• Resourceful, meticulous, willingness to learn and remains updated with new terminologies and domain knowledge

You will manage SingHealth projects on cluster-wide and analytics initiatives. As the overall lead, you will bring stakeholders, vendors and business partners together to plan, prioritise and execute analytics initiatives in a timely and cost-effective manner.

You will serve as the subject matter expert and key point of contact for data and analytics architecture, data sets and capabilities. Keeping abreast of industry trends, you will identify opportunities to implement new methodologies, innovative solutions and improve data operations.

You will effectively communicate the status, value and importance of data and analytics projects to senior management and staff.

Job Requirements

• A Bachelor’s Degree in Business Analytics, Information Systems, Operation Research, Physics or other quantitative disciplines
• A Master’s Degree in relevant disciplines will be an added advantage
• 10 years of relevant working experience in project management and technical solutions delivery, including at least 5 years of experience in Big Data and Analytics Proficiency in Machine Learning and Data Engineering
• Possess deep understanding of big data techniques (Hadoop Map Reduce, Hive, Pig, Spark) and BI/Visualisation Tools (OBIEE, Tableau, D3.js)
• Experience working in database tools, technology and architecture and cloud-based analytics platforms
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Excellent communication and interpersonal skills
• An analytical problem solver with ability to work independently
• Good written and verbal communication skills to document solutions, use cases and recommendations

Responsibilities:

• Primary point of contact for a portfolio of global institutional/VIP clients.
• Developing trust relationships and locate growth opportunities for cross selling.
• Expanding the relationships with existing customers by sustained communication, understanding of their needs.
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers.
• Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions.
• Leading the client manager team, coaching junior employees

Requirements:

• At least 5 years working experience in prestigious private banks/ family office with strong product knowledge.
• At least 3 years working experience as the team leader
• Industry experience in Fintech is a must.
• Strong client management skills including maintaining strong relationships, organizing client profile and incentive client business activities, etc.
• Strong communication skills, ability to be flexible in a variety of situations.
• Ability to work under pressure.
• Passionate about Fintech. Industry experience is highly preferred.
• Proficiency in English is a must to facilitate communication with a wide portfolio of clients.

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

· Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.

· Relevant working experience in a healthcare institution is preferred.

· Excellent command of English, both verbal and written.

· Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.

· Adept in conflict resolution.

· Ability to work independently and collaboratively within a team environment.

Responsibilities:

• Welcomes guests warmly.
• Handles guests orders for dine-in, takeaway and the online shop.
• Prepares drinks, maintaining consistent quality.
• Serves food and drinks accurately and promptly.
• Manages the POS system.
• Highlights customer’s dietary needs.
• Maintains cleanliness of work area and shop.
• Completes any ad hoc tasks assigned.

Prerequisites:

• Highly positive and flexible individual with professional work attitude.
• Have an excellent command of the English language.
• A self starter and able to work independently.
• Be observant and pay attention to details.
• Always smiling.
• Have excellent personal hygiene.

• Good team player.

• Keen on learning new skills and tasks.

Roles and Responsibilities

• Create new product and new business related semiconductor field and best suited technical customer support activities by having clear understanding on KYOCERA Corporation Headquarters direction to achieve business expansion in Asia Pacific region.
• Maintain, build and promote excellent relationships with customers top management to develop revenue streams and to understand key requirements.
• Maintain, build and promote excellent relationships with semiconductor related governmental group or associations in Asia Pacific region as one of the representatives of Japanese company.
• Closely communicate and co-work with customers locate in Vietnam, India and Asia Pacific region and catch latest technical trend.
• Manage new design target, target revenue and initiate new development business.
• Preparation of presentation materials of latest technology for customers
• Any other aperiodic assignments which will be within the sphere of the job nature of this role.

Requirements

• 10 years of experience as Technical Engineer with Managerial level in either ceramic or chemical materials industry.
• 5 years or more of experience in :

1. Handling technical topics with multiple regions (Singapore, Thailand, Philippines, Taiwan, Vietnam, India, Malaysia, Japan, Indonesia)
2. Communicating with factory and related departments in Japan.
3. Handling Chemical products (Thermal compounds and die attach pastes) for more than 10 years with the understanding of technical solutions to realize effective technical support to customer, including the knowledge of chemical product design & composition of ingredients.

• Master’s Degree in Engineering
• Conversation and reading comprehension in Japanese is required for the reporting to KYOCERA Corporation.
• Detail knowledge about the market and trend of ceramic package, ceramic substrate and also chemical materials such as epoxy molding compound, sintering paste.
• Professional technical knowledge of chemical materials such as epoxy molding compound, sintering paste which is based on actual experience to provide best matching material to customer.
• Skills to create new design concept and judge development direction of chemical materials such as epoxy molding compound, sintering paste.
• Skills to catch the latest and future technical needs of customers located in Vietnam, India and Asia Pacific region, also handle to effect actual new products which is based on KYOCERA Corporation Headquarters direction.
• Skills of new business support function implementation from technical point of view which can contribute for business expansion plan in Vietnam, India and other Asia Pacific region.
• Customers locate in Vietnam, India and Asia Pacific region, it is required to be able to travel multiple location frequently and communicate with various diversity.
• Good communication skill. Able to convert clear and concise message to the Management, team members / key stakeholders and keeping others informed of the progress.
• Good leadership to lead the design center team in expanding the business, inspiring others, drives progress, decision making, ensuring the success and growth of individuals, teams, and organizations.

Data and Computational Science (DCS) is a newly established computational hub within National Cancer Centre of Singapore (NCCS) which focuses on leveraging data analytics and computational methods to advance cancer research and treatment. DCS features high-powered computing resources capable of processing ‘big data’ profiles and running advanced interpretable machine learning algorithms and robust statistical techniques. DCS offers in-house and centralised solutions for NCCS researchers who require computational analysis without the need to buy specialised equipment or contract with third party vendors. DCS aims to maximise the efficiency of data processes and accelerate research outcomes. With access to national level medical data spanning clinical, imaging and omics datasets, our efforts are concentrated on harvesting the innate value of these rich datasets to improve cancer patient care and treatment delivery through the production of world-class research.

You will provide support and insights for DCS core multi-omics research and big data analysis computing infrastructure that focus on using next-generation sequencing (NGS), radiological imaging and other multi-modal datatypes to develop biomarkers predictive of clinical responses in cancer patients. You will be expected to wrangle and optimise large datasets and execute complex parallel computational pipelines to better understand the complexity of cancer progression and treatment resistance across multiple cancer types.

Key Responsibilities:

- IT Infrastructure Design: Develop strategic IT infrastructure plans (hardware, software and network) that ensures scalability, security, and performance.

- IT Infrastructure Procurement: Source and liaise with vendors in procurement of the IT infrastructure to support the team's expansion needs.

- IT Infrastructure Maintenance: Monitor system performance, identify and resolve bottlenecks or issues, ensuring minimal downtime. Apply software updates and patches. Backup data to prevent data loss.

- Data Integration and ETL: Design, implement and maintain data processing pipelines for ingesting, transforming, and loading data from various sources. Implement and optimise ETL processes for efficiency and reliability.

- Security and Compliance: Define computing resources and data access controls, encryption, and authentication mechanisms. Ensure compliance with data privacy regulations (e.g., GDPR, PDPA, APAC Data Laws etc.) and organisation structures.

- Collaboration: Work closely with Principal Investigator, Clinicians, Data Scientists, Researchers and stakeholders to understand data requirements. Collaborate with other IT team members to support data initiatives and maintain a consistent, high-quality data delivery architecture across projects.

Job Requirements:

- Bachelors degree or higher in a relevant STEM discipline.

- Knowledge of production data pipelines, especially in a bioinformatics or clinical healthcare setting.

- Familiarity with Linux or other Unix flavours, preferably as an administrator/superuser and server maintenance.

- Familiarity with data security and access control measures.

- Strong programming expertise in at least one major language (e.g. Bash, Python, R, C/++, Rust).

- A keenness in incrementally designing, building and testing software components to ensure correct end-to-end running of primary production pipelines.

- A keenness to continually learn and integrate new tools and parameters to keep up with industry best practices, adapting them to local needs.

- Ability to independently plan and execute data analysis and ad-hoc projects, in collaboration with teammates and external parties.

- Strong organisational, interpersonal and presentation skills.

- Familiarity with pipeline management systems (Nextflow, Snakemake, CWL, WDL).

- Familiarity with job schedulers (SLURM, PBS, SGE, LSF).

- Familiarity with container/virtualization systems (Docker, Singularity, Podman, Kubernetes).

- Familiarity with multimodal datatypes (e.g. Polars, Arrow, vector DBs and column-stores).

- Interest in optimising GPU workloads and Large Models.

- Interest in front-end and back-end development for data analytics and parallel computation.

This role will require him/her to support in the following tasks:

O&S Core Activities

• To ensure smooth operation of existing systems under the OASIS project and successful implementation of any upgraded software and hardware components.
• To liaise and work with the Authority appointed teams, contractors, service providers, third parties and Authority appointed personnel in the course of delivering the project activities.
• To monitor and ensure system adhere to applicable standards, policies and directives.
• To perform IT system compliance activities such as performing Log Reviews, Account and Access Rights Review and Compliance reports reviews.
• To support and work with the Authority in managing DSTA and/or MINDEF system audits.
• To manage and maintain all development, configuration and documentation in accordance to the Authority’s quality standards.
• To manage Vulnerability Assessment (VA) activities, and work with the Authority appointed Contractor to rectify all issues identified.
• To provide project status reporting on a regular basis.
• To manage remediation for obsolete system components.
• To manage the retirement and disposal of obsolete system components.

Incident Management

• To manage system support issues to resolve all defects that are reported.
• To respond to incidents and problem reports in accordance to Authority stipulated Service Level Agreement (SLA).
• To lead investigation and liaise with required stakeholders on resolution of problem (including those which are cross-systems or due to Authority Furnished Equipment)
• To provide timely updates to user management and DSTA on incidents / problem investigation.
• To provide regular consolidated incident summary (including those which are cross-systems, infra incident or due to AFE) to user.
• To perform defect trend analysis to address recurring incident.

Managing the resources in ensuring the expedient and proper closure of incidents and service requests.

Change Request Management

• To propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and improve work processes
• To conduct requirement gathering with the end users; oversees and manage the implementation of the changes required; and ensuring satisfactory and timely delivery to the users.
• To plan and manage implementation such as Change Request to enable the smooth deployment of the solution. This includes planning, providing support to set-up, identifying and facilitating data collection, highlighting project issues, as well as escalating and facilitating closure of issues with users.
• To manage and work with the existing system integrators of IT systems interfacing with OASIS/O2, in integrating all components of the solution to deliver the solution.
• To manage all necessary acceptance tests performed by delivery team and verify that the solution meets the specifications and requirements.
• To provide change management services to ensure the stakeholders and user communities are well informed of the project matters.

Contract Management

• To manage contract milestones (within the contract scope) while DSTA manage the contract and overall budget approved from the AOR.
• To liaise and coordinate with exiting/incoming contractors for efficient and expedient handover/takeover.

Specific Requirements

- Experience in IT audit is advantageous.

- Familiarity with IM8 or equivalent ICT policies is advantageous

Principal Engineer:

- Shall have at least 10 years of working experience in information technology.

Senior Engineer:

- Shall have at least 3 years of working experience in information technology.

Company background:

Focus Computer Pte Ltd has been operating since 1989, and is an established leader in the IT hardware and software fulfilment space in Singapore. We have provided a stable environment for our employees since our inception and we believe in taking care of our employees through thick and thin. We have established Focus Digitech Pte Ltd in order to meet the growing demands for digital transformation by our customers, and we have an opportunity to hire a Technical Project Manager to join our growing team. Your entry point into the company does not limit the potential you have to rise within the company to other roles as your aspirations and attitudes may propel you towards. We believe that paper qualifications can only tell us so much, and we believe in hiring people with the right skills and not just certifications (although we will accord due credit if you have them). So, come discover your full potential with us as we take Focus Digitech to the next level of leadership in digital technologies!

Responsibilities:

• Develop project plans, ensure accurate delivery forecasts, pursue new business opportunities, and exceed customer expectations through collaborative efforts.
• Strive to achieve a Customer Net Promoter Score of 4.0 or higher.
• Lead architecture reviews with project stakeholders.
• Be responsible for technical account management and to provide reporting to customers as required.
• Assist in bid management activities for sales and solutions teams.
• Contribute to productivity and innovation initiatives and programs.
• Cultivate a reputation as a trusted advisor to clients.
• Foster strong relationships with technology vendor partners as required.
• Design and architect Network, Infrastructure and Cloud architecture models with a hybrid emphasis.
• Deploy, configure, and maintain Wintel servers (especially HPE/Dell servers), VMware virtualization platform, Microsoft server products, and related security software.
• Manage and configure Cisco switches, firewall devices, Fortigate, and load balancers.
• Develop and maintain scripts and automation tools to optimize IT infrastructure.
• Define IT operational or governance standards, tools, and other related best practices.
• Be comfortable to be involved in hands-on design, configuration, installation, performance tuning, and POCs.

You will be actively involved in data management of clinical research studies and long-term study databases. Your responsibilities will include:

1) Extract data from medical case report, maintain database, and perform data mining from hospital Electronic Medical Record (EMR).

2) Perform ETL (Extract, Transform and Load) raw data from enterprise data warehouse.

3) Harmonize data from multiple sources and transform raw data into analyzable insights.

4) Perform analysis of registries and databases to identify and interpret key patterns and to support the communication of these insights to internal and external stakeholders on a planned regular basis and on ad hoc requests.

5) Maintain and build AI applications across tumor types, for examples, information extraction, entity recognition and predictive analysis with machine learning models.

6) Database environment scheduled server maintenance and acceptance tests.

7) Cross-institutional access account application and management.

8) Assist the Principal Investigator in submission of accurate and timely closeout documents. Coordinate appropriate and timely payments to participants where applicable.

9) Handle all initial and follow up communications between patients, healthcare professionals, clinical trial industry sponsors and PI/Co-Investigators.

Requirements:

1) Degree or Master in Life Sciences, Bioinformatics, Statistics, Computer Science or Data Science.

2) Have programming and data science background. Data wriggling skills using Python and technical knowledge on SQL are must.

3) Skill and knowledge on other tools like R, programming, OBIEE, JSON, XML, HTML, structured and unstructured data processing and Tableau will have added advantage.

4) Experience in healthcare data and health data standards is desirable.

5) Experience in descriptive and predictive analytics will have added advantage.

6) Meticulous, with excellent organizational and time management skills.

7) Good communication, organizational and interpersonal skills.

8) Ability to complete tasks independently with minimal supervision.

9) Ability to work on multiple projects involving multiple stakeholders concurrently.

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

· Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.

· Relevant working experience in a healthcare institution is preferred.

· Excellent command of English, both verbal and written.

· Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.

· Adept in conflict resolution.

· Ability to work independently and collaboratively within a team environment.

• ITE Certificate in Electrical / Electronic Engineering.
• Preferably able to start immediately.
• Experience in repair / maintenance of electronic equipment.
• Able to work on site to keep electrical and electronic equipment running smoothly.

Candidates are to submit resume by email to : [email protected]

Job Description

• To provide after-sale service and support with the highest standard of professionalism and efficiency to achieve total customer satisfaction.
• To perform installation, retrofit & upgrade, preventive maintenance, troubleshooting and repair for electronics assembly and inspection equipment.
• Work with principals to diagnose technical problem, determine the solution and assist customer in implementing the fix.
• Effectively communicate and coordinate with principals and customers for equipment installation.
• To conduct on-site evaluation for electronics assembly and inspection equipment at customer sites.
• To provide basic operation and maintenance training to customers.
• To support sales in technical support and application of products.
• To provide standby duty and overtime work when required.
• Knowledge and experience for PLC program will be advantage.

Requriments

• Minimum Diploma in Electrical Engineering, EEE, or Computer Engineering.
• At least 3 years of hands-on experience with mechatronic systems (e.g., PTZ cameras, pan-tilt units, CNN machines), troubleshooting, and maintenance.
• Good knowledge of electrical installation and maintenance in outdoor environments.
• Familiarity with OS and computer software installation and device control.
• Experience with computer and/or network hardware is an added advantage.
• Ability to work onsite in outdoor environments.
• Ability to write reports.
• Personal Attributes
• Highly motivated with a passion for continuous learning.
• Excellent interpersonal and organizational skills.
• Strong teamwork and communication abilities.

Job Responsibilities

Reporting to the Executive Director, the primary responsibilities of this role are:

- Participate in the development and implementation of programmes for SCAL's SME companies

- Work with and bring onboard member companies to participate in the programmes

- Collaborate with partners to enable projects, which includes planning, implementation and delivering targetsand outcome

- Help engender transformation, innovation and continuous improvement mindset

- Provide advisory services to members, and will involve in organising and designing survey vehicles such as focus groups, interviews to assess members engagement, ochange readiness or other issues

- Conduct statistical analysis on data collected, interpret findings and present insights that provide meaningful feedback for decision-making and action

Assistant Technical Project Manager- Software Application
(Singapore)

Responsibilities:

We are seeking for a resourceful, experienced and committed individual to manage the following:

Service Management

· Oversee, report, and ensure the SLAs/KPIs of the systems under the System Family are met.

· Collaborate directly with clients (stakeholders, Operations Managers, and/or Contractors) for project delivery and maintenance support.

· Regularly update the client on operational concerns, compliance matters, and propose solutions.

· Provide monthly reports on system health, status, risk status, and the status of Change Requests/Service Requests and System Problems.

· Participate in management meetings such as CCC, Operations, Service Review, Audit, and Management Meeting.

· Review reports from Operations & Support (O&S) project teams within the System Family.

· Support O&S Project teams during Audit, Disaster Recovery/Business Continuity Planning, Backup & Recovery exercises.

· Propose initiatives for continuous improvement with recommendations to enhance IT governance & compliance and improve work quality and processes.

· Prepare an annual Management plan and submit it to the Client.

IT Configuration Management

· Regularly review IT asset inventory records maintained and updated by the Client-appointed Asset Officer/Project owner.

· Oversee and review with the client in advance of potential obsolescence and arrange whatever actions required

· Prepare and submit reports to the Client.

Incident Management

· Lead investigations and ensure incidents are resolved within the stipulated SLA time.

· Conduct root cause analysis for recurrent incidents and recommend improvement solutions to the Client.

· Ensure proper sign-off/endorsement by the client for incident resolution/closure and associated archival/repository.

IT Security Management

· Schedule security scans for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.

· Conduct regular Security Reviews on System Access and administration patterns, and report any unusual or suspicious activities to the SMO Head Office.

· Track, mitigate, and deploy patch security vulnerabilities according to the stipulated timeline. Maintain oversight and submit monthly reports.

· Ensure applications/software/systems are updated with the latest virus/security patches.

· Escalate and/or seek Client’s acceptance and approval of assessed risks

IT Security Compliance & QA Management

· Ensure the Systems’ compliance status adheres to applicable standards, policies, directives, and guidelines.

· Declare, review, and report compliance status to the SMO head office annually.

· During audit exercises, collaborate with stakeholders to provide responses and evidences to auditors or compliance-related declarations.

· Provide a Rectification Plan for any gaps found.

· Seek waivers on compliance when justifiable.

· Ensure all applicable standards, policies, directives, guidelines, deliverables, and quality assurance records are filed and kept up-to-date for audit and review purposes.

· Collaborate with the Client on system enhancements required for policy changes and audit requirements.

· Facilitate the resolution of issues and escalate to senior management as needed.

· Manage multiple projects under tight delivery timelines and limited budgets.

· Communicate effectively, both verbally and in writing in English.

· Conduct project planning activities and manage the execution of large-scale, high-risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing).

· Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.

· Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues to manage expectations on all project requirements and deliverables.

· Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them.

· Collaborate with Stakeholders to evaluate Cloud Solution Requirements and provide guidance on solution/technical architecture.

· Analyze risk, establish contingency plans, and identify trigger events and responsibilities for initiating mitigating action.

Requirements:

· Degree/Higher diploma in Computer Science/EEE, IT, Communications, Mechatronics, or other related disciples

· Minimum 3 – 4 years of working experience related to IT security and/or in application development with strong knowledge of coding practices

· Professional certifications such CISSP or other relevant qualifications will be an advantage

· Proficient in the following programming languages: Java, JavaScript, JQuery, HTML, SQL

· Effectively builds and maintains partnerships with clients, prospects and people at all levels across the company.

· Ability to drive projects in a matrix management environment that includes influencing, efficiency, collaboration and openness with a focus on results orientation;

· Proficiency in collaboration, conflict resolution, group interaction and dynamics, project management, and facilitation of significant projects;

· Demonstrated leadership, communication and problem solving skills

· Basic knowledge of IT infrastructure such as servers, LAN, WLAN, printers and operation systems

· Possess the highest ethical and moral standards

· Self-motivated to work independently to manage projects

· Demonstrated commitment to completing tasks and objectives

· Reliability, flexibility, motivation and working well under pressure

· Ability to maintain a positive attitude at all times

· Able to travel overseas when required

· Preference will be given to candidate with experience in handling government projects

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV / Resume to info@i-consulttech.com/[email protected]

Requirement:

• Experience in implementing Data Warehousing projects in Finance, Credit Risk & Compliance domains.
• Data Warehousing Expertise: experience of implementing large data warehouses based on Hadoop, Teradata, SAS, Oracle including data modelling, using ETL tools like Informatica PowerCenter, SSIS & visualization Tools such as Qlik, Microsoft Power BI.
• Demonstrated proficiency in project management methodologies (e.g., Agile, Waterfall, Scrum) and tools (e.g., JIRA, MS Project).
• Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness.
• Good interpersonal and communication skills with attention to details.
• Possess strong problem solving and decision-making skills while exercising good judgment.
• Ability to work on multiple projects at a time with teams distributed across multiple locations.