Total 3 Internship support advisor job vacancies in Information Technology category in Singapore

Key Responsibilities and Duties

· Coordinate all IT Tasks of the project.

· Collaboration with 2nd and 3rd level of support of company.

· Familiar with CCTV installation and configuration

· IT assets documentation & administration.

· Able to manage multiple complex technical issues.

· Planning and installation of new site offices

· Active Directory knowledge

· File server administration

· ITIL cert is preferrable.

· CCNA or equivalent cert is preferrable.

· Any other IT tasks as assigned.

Requirements

· Proven experience as IT Technician or relevant position.

· Excellent diagnostic and problem solving skills.

· Excellent communication ability.

· Outstanding organizational and time management skills.

· In-depth understanding of diverse computer systems and networks.

· Good knowledge of internet security and data privacy principles.

· Certification as IT Technician will be an advantage (e.g. Comp TIAA + Microsoft Certified IT Professional)

Role Summary

Part of our client’s Wealth Management function, the position is created to handle Application Production Support (APS) of Internet Banking activities. Candidate will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts.

Main Responsibilities

• Provide L1/L2 Application support to Front Office users.
• Adhere to Service Level objective target.
• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline.
• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays).
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Review and create application Support knowledge articles.
• Contribute to the continuous improvement plan.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• More than 5 years of overall IT experience.
• More than 1 year of experience as L2 support.
• Analytical and Problem-solving skills .
• Excellent communication skills along with a customer/user-centric mindset.
• Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
• High level of persistence, can-do attitude & pro-activeness.
• Intermediate proficiency in ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ) and Software Architecture.
• Basic proficiency in Kubernetes, Autosys or any scheduling sytem, Shell or Python, Jira and Service Now.
• Experience in Private Banking or Asset Management (Plus).
• ELK (Plus).
• Kubernetes certification (Plus).

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them makefaster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

Job overview

Data is core to Preqin’s industry offerings, and the Data and Research Management (DRM) team delivers accurate, timely and complete data enhancing the value of our award-winning offerings. The trust in our underlying content enables our clients to make key investment decisions. Besides collecting content, the data management team collaborates extensively with our internal and external clients to improvise our offerings leveraging technology and subject matter expertise. The team understands the life cycle of data and establishes business intelligence reports seeking operational excellence.

As a Data Management – Operations Support Intern, you will join the Data Shared Services (DSS) team and be responsible for maintaining existing data workflows & automation with opportunities to participate in building & executing new developments for the DRM department. This role will also include handling queries, responding to errors & feedback with stakeholders.

In this role you will:

• Maintain, run & troubleshoot existing data workflows & automation.
• Engage with stakeholders to answer queries, respond to errors and/or feedback.
• Assist in building new data workflows & automation.
• Assist in ongoing projects as well as adhoc data analysis.
• You are a good fit if:
• You are strongly self-motivated, proactive, and willing to learn.
• Strong interest in building data tools & automation as well as analysing data.
• Analytical and problem-solving mindset with ability to break down high-level requirements into actionable solutions and to think outside the box.
• Strong communication skills to engage with internal stakeholders.
• Proficient in Excel (preferably with pivot tables), experience with Alteryx is an advantage.

Our culture and values:

At Preqin, we’re aligned around common values – our shared beliefs that shape Preqin’s corporate culture:

Be customer-obsessed
We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success. 

Act with integrity 
We build trust through honesty and transparency. We’re committed to doing the right thing for our customers, our company, and each other. 

Own your success  
We’re a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields.

Think forward  
We lead the industry through innovation. We foster collaboration and creativity to solve our clients’ next challenge and give them a competitive advantage.  

Make an impact 
We drive positive change as individuals, and as a company. We’re passionate about creating a better tomorrow for our industry and our communities.

Equal Opportunities:

Preqin is an equal opportunity employer where diversity is at the heart of our business. It is the policy of Preqin to ensure equal employment and consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, marital status, gender identity or expression, national origin, age, disability, pregnancy, veteran status, genetic information, socioeconomic status, political affiliation, or any other basis prohibited by applicable law. Preqin is committed to offering an inclusive and accessible experience for all job seekers, so everyone has the opportunity to be successful. If you need a reasonable accommodation during the application process due to a disability, please let the Preqin recruiter know at the start of the application process. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.