1. Job Purpose

1.1. Medical Reports

Executive Assistant/ Senior Executive Assistant will provide operational support in implementing work processes in Medical Report section. The Staff is expected to work independently as well as a team member to fulfil the required tasks within the given time frame.

2. Duties and Responsibilities

2.1. Primary Responsibilities and Duties – Medical Reports (80%)

2.1.1. Provide operational support in the assigned MRO function.

2.1.1.1. Ensure all medical reports and records are managed under strictest confidentiality and security.

2.1.1.2. The Staff is expected to be proficient in the use of electronic systems and Microsoft Office applications (e.g., Excel, Word) to support daily operational functions of MRO.

2.1.1.3. The Staff is expected to assist and provide advice to both internal and external parties with regards to medical records related processes.

2.1.1.4. Register and process medical report requests, including walk-in request and payment.

2.1.1.5. Follow-up with doctors on incomplete medical report requests.

2.1.1.6. Execute administrative duties pertaining to all medical report requests.

2.1.1.7. Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.

2.1.1.8. Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.

2.1.1.9. Any other tasks as and when assigned.

2.1.2. Assist in data collection.

2.1.2.1. The Staff is expected to assist the supervisor in compiling the daily volume of the given job task accurately and in a timely manner.

2.1.3. Active participation in improvement projects.

2.1.3.1. The Staff is expected to participate actively in improvement projects by providing solutions and to put in effort as required by the supervisor to implement the improvements.

2.2. Secondary Responsibilities and Duties (20%)

2.2.1. Handle any ad-hoc tasks assigned by Executive/Manager

2.2.2. Plan and manage job/task assignment.

2.2.3. Conduct quality check on medical report before release

2.2.4. Assist in the preparation of statistics such as monthly performance report.

2.2.5. Any other tasks as and when assigned.

3. Requirements

3.1. Minimum GCE “A” level or Diploma.

3.2. Attention to details and organizational skills.

3.3. Proficient in the use of Microsoft Office like Excel and Word to assist in the management of the department’s data.

3.4. Preferably 1 year of working experience in healthcare or service industry.

3.5. Experience in hospital operations will be advantageous.

3.6. Ability to prioritize and work efficiently in a fast-paced environment.

3.7. Good communication, interpersonal skills.

3.8. Positive working attitude, team player and willing to learn.

3.9. Service oriented and customer focused.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.

This role is responsible to provide support in migrating, upgrading, configuring, troubleshooting and administering the EAI Platforms (e.g. file transfer, API gateway) in non-Production and Production environments on AWS. He also needs to ensure the platform adherence to IT compliance requirements.

Requirements:

• Good knowledge of Application Integration middleware and technologies is preferred
• Experience in AWS services setup and administration or equivalent is required
• Familiarity with IM8 or equivalent ICT policies is advantageous

• ITE Certificate in Electrical / Electronic Engineering.
• Preferably able to start immediately.
• Experience in repair / maintenance of electronic equipment.
• Able to work on site to keep electrical and electronic equipment running smoothly.

Candidates are to submit resume by email to : [email protected]

Our client, a well-established Organisation is seeking for a Senior Finance Manager / Accounting Manager - $ 8,000.00 + AWS + VB / CentralWest Area

Requirements

• Degree or Diploma in Accountancy/ACCA/CA/CPA
• At least 6 to 8 years experience leading a team to run daily Finance operation which include Analysis - Variance, Budgeting & forecasting, Financial Reporting, Management Reporting.
• Strong leadership skill and hands-on
• Oracle Netsuite software experience is a plus
• Meticulous, Independent, confident
• Good interpersonal skill and
• Strong team player

Others

• Salary up to $ 8,000.00 + AWS + VB
• CentralWest Area
• Walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

• Perform Odoo software application development and enhancement (project basis)
• To participate in system integration testing, user testing support, and performance testing and etc.
• Produce specifications and user documentation on software applications being developed

Requirement

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent
• Must have strong background, knowledge and proficiency in Odoo software programming skills will be preferred.
• Ability to work independently and capable in handling project assigned.

We are looking for a committed and driven individual to join us. If you are interested, please submit your application at: [email protected]

1. Organising & Coordinating projects listed under the YD/YL key trust.
2. Work with strategic partners to develop, implement, review the curriculum and all relevant training material.
3. Recruit, Onboard, deploy and Monitor the youth volunteers
4. Monitor performance of youths volunteers & evaluate feedback from all stakeholders
5. Deliver training workshops & keep track of the learning outcomes for youths.
6. Plan and Execute volunteer-related events, projects and initiatives.
7. Design and develop a knowledge repository documenting case studies and learning materials on youth leadership and cause-based ground-up initiatives to facilitate knowledge sharing across the youth community;
8. Streamline Standard Operating Procedures for existing projects undertaken.
9. Update database & generate progress reports for KPIs update.
10. Attend to any other responsibilities and duties assigned by the reporting officer / Executive Director.

Candidates Requirements

Technical Competencies:

a. Diploma or degree from an accredited college or university is required. Preferably degrees in

Social services, business management, events or hospitality management, marketing or tourism fields.

b. Proficient in Microsoft Office (eg Word, Excel and PowerPoint).

c. Fresh graduates may apply

Core Competencies:

a. Possesses a high sense of commitment to work with attention to detail.

b. Ability to work independently and as a member of a team.

c. Excellent verbal and written communication skills.

d. Excellent organisation and time management skills with ability to meet targets and deadlines.

Achievements / characteristics:

a. Passionate about working with youths to bring transformation in their lives

b. Must be flexible to work irregular hours and some weekends.

Only short-listed candidates will be contacted for an interview.

Our client, a well-established Organisation is seeking for a Senior Finance Manager / Accounting Manager - $ 8,000.00 + AWS + VB / CentralWest Area

Requirements

• Degree or Diploma in Accountancy/ACCA/CA/CPA
• At least 6 to 8 years experience leading a team to run daily Finance operation which include Analysis - Variance, Budgeting & forecasting, Financial Reporting, Management Reporting.
• Strong leadership skill and hands-on
• Oracle Netsuite software experience is a plus
• Meticulous, Independent, confident
• Good interpersonal skill and
• Strong team player

Others

• Salary up to $ 8,000.00 + AWS + VB
• CentralWest Area
• Walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

Role and Responsibilities:

The incumbent will be responsible for the following:

• Organise and provide secretariat support to clinical quality assurance committees, workgroups and associated meetings.
• Work with relevant stakeholders in areas of quality assurance, patient safety, continual improvement, and risk management.
• Plan, develop and implement quality improvement projects.
• Assist with other clinical governance functions such as preparation of reports and analysis.
• Serve as a resource-person and maintain positive relationships with doctors, nurses, allied health and administrative colleagues.
• Support in the licensing of hospital, internal audits, incident management and clinical quality records review programme.
• Undertake any other tasks and duties as assigned by the Manager or Head of Department

Job Requirements:

• Degree in Life / Pharmaceutical Sciences, Healthcare Administration / Management, Biomedical Engineering, Pharmacy, Nursing; or Occupational, Physio or Speech therapy.
• Preferably 3 to 4 years of healthcare experience. Postgraduates with less experience welcomed to apply.
• Experience in healthcare administration, clinical quality (e.g. JCI, LEAN, Six Sigma, Root Cause Analysis, Plan-Do-Check-Act, or other quality improvement methodologies) and / or risk management will be of added advantage.
• Good PC skills and proficient in MS Office applications including MS Word, Excel, PowerPoint.
• Meticulous with strong problem-solving, interpersonal, oral and written communication skills.
• Positive work attitude and ability to work with all levels of staff and diverse stakeholders in both independent and collaborative work environments.
• Self-motivated; able to multi-task, work independently, and produce well written reports, papers, minutes, etc.
• Has compassion and a heart for patient safety and ethics.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Our client, a well-established MNC is seeking for a Aftersales Manager ( Automotive Operations ) - $ 7,500.00 to $ 8,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Min 5 years experience leading a team to run daily operation in an Automotive showroom.
• Possess strong Automotive (vehicle) technical knowledge
• Possess strong communication and interpersonal skills to deal my all level of customers.
• Confident, strong leadership ability

Others

• Working location: Central area
• Salary: Up to $ 8,000.00 + Attactive bonuses

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a renowned MNC in Automotive industry is seeking for a Sales Manager ( Automotive, Corporate )- $ 7,000.00 + Car (full coverage) + Attractive VB / Central Area

Requirements

• Degree or Diploma holder
• At least 5 years of experience leading a team to run entire Sales operation with a renowned Automotive distributor/brand.
• Highly analytical, Business Acumen, Strong in numbers (COE quota, Sales performance, Market Competitiveness)
• Strong Leadership and Customer Service experience.
• Strong communication and interpersonal skills - Someone who is able to represent the organisation's corporate image.
• Confident, wiiling to learn and perseverance.
• Candidates (Sales Manager) from FMCG, Retail luxury and Hospitality industry are welcome to apply.

Others

• Salary upto $ 7,000.00 + Car (Full coverage) + Attractive Variable Bonuses
• Possess Car 3 License
• Central Area

Interested candidate can send in your resume (word format prefer) to [email protected]

Key Responsibilities

• Technical Support
• Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
• Provide L2 technical support and advice to users on systems-related issues or queries.
• Perform systems administration/maintenance and works toward continuous optimization of systems performance.
• Standby with on-call availability with varied shifts including nights, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
• Cross group collaboration
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

• Diploma/Degree or equivalent
• Min. 5-7 years of experience preferred.
• Technical knowledge with infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
• Solid Experience with OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.
• Solid Experience with Virtual Machines – VMware, Hyper-V
• Experience with Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.
• Experience with network architecture and security, routers, switches, provisioning, firewalls, and security
• Possesses problem solving skills and able to prioritize and manage multiple tasks.
• Demonstrated verbal, written communication and interpersonal skills with stakeholders.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent photograph info@i-consulttech.com/[email protected]

Position Overview:

We are seeking a Software Engineer with a strong focus on backend development and data engineering. In this role, you will work on server-side development and contribute to data workflows for AI applications used within the construction engineering industry. You will be part of a dynamic team developing AI applications and data-driven solutions, collaborating closely with data engineers and software engineers, and reporting directly to the Lead Product Engineer and Lead Data Scientist. This is an excellent opportunity for individuals passionate about backend development and data engineering.

Responsibilities:

Backend Development:

- Design, develop, and maintain server-side applications primarily in Python, and in NodeJS (TypeScript)

- Develop RESTful web APIs and integrate them with frontend applications

- Ensure the performance, quality, and responsiveness of applications

- Implement security and data protection measures

- Collaborate with data engineers and software engineers to integrate user-facing elements with server-side logic

Data Engineering:

• Design and manage workflows for data ingestion pipelines across cloud and Databricks services
• Develop innovative approaches to data ingestion and arrangement for unstructured data, including images, PDFs, written reports, and other free-text elements
• Use vector databases to store, persist, and extract embeddings from large bodies of vectors
• Perform monitoring and debugging to implement alerts and catches for continuous ingestion requests from a frontend
• Architect tools and dashboards that transform NLP-related data into interpretable numerical analysis during and following ingestion

What We Are Looking For:

• Bachelor’s degree in Computer Science, Statistics, Applied Mathematics or a related field, or equivalent experience
• At least 1 year of software development experience
• Proficient in backend development technologies and server-side languages (Python, NodeJS, Go)
• Expertise in fundamental web development technologies (TypeScript/JavaScript, HTML, CSS)
• Experience with RESTful web API design and development
• Experience with SQL and NoSQL databases
• Familiarity with data engineering workflows and tools, particularly in cloud environments (Azure, AWS, Databricks)
• Proficient in using testing tools
• Familiarity with agile development methodologies
• Strong product thinking and user-centric development approaches
• Good communication and interpersonal skills.

Nice to Have:

• Experience working with containers, such as Docker

• Experience in AI product development

Note to Potential Candidates:

We understand that no candidate will meet every single requirement listed. Studies show that minorities, including women and underrepresented groups, often hesitate to apply if they don’t meet all criteria. We want to assure you that your unique experiences and perspectives are valued here. If this role interests you, we strongly encourage you to apply. Passion and potential are key to us, and we believe diverse backgrounds strengthen our team.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between different team of web developers,designers and Project Manager by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Able to work remotely from home

Candidate with more experience will be considered as System Analyst if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent photograph to stephanie.seow@i-consulttech.com

We are seeking a Full Stack Software Engineer with a fresh perspective and a keen interest in web development and AI. You will be part of a small, dynamic team developing AI applications for the construction engineering industry. In this role, you will collaborate with data engineers and software engineers and report directly to the Lead Product Engineer. This is an excellent opportunity for individuals passionate about end-to-end product development.

Priority will be given to candidates with working applications, either in production or as side projects.

What We Are Looking For:

· Bachelor's degree in any field

· At least 1 year of software development experience

· Proficient in end-to-end product development

· Expertise in fundamental web development technologies (TypeScript/JavaScript, HTML, CSS)

· Expertise in React, especially in modern React patterns (e.g., React Hooks, SWR caching directives)

· Experience in RESTful web API design and development

· Experience in server-side languages and runtimes, such as Python, NodeJS, Go

· Experience working with SQL and NoSQL databases

· Proficient in using testing tools

· Familiarity with agile development methodologies

· Experience with cloud development, such as on Azure, AWS

· Possesses strong product thinking, has experience creating open-source products or user-facing products, and is familiar with user-centric development approaches

· Good communication and interpersonal skills

Nice to have:

- Experience working with containers, such as Docker

- Experience in AI product development

Note to Potential Candidates:

We understand that no candidate will meet every single requirement listed. Studies show that minorities, including women and underrepresented groups, often hesitate to apply if they don’t meet all criteria. We want to assure you that your unique experiences and perspectives are valued here. If this role interests you, we strongly encourage you to apply. Passion and potential are key to us, and we believe diverse backgrounds strengthen our team.

Responsibilities:

• Analyse, design, and develop one or more devices that are integral components of an integrated e-payment fare collection system.
• Explore and introduce new methods and technologies to enhance the system.
• Resolve challenging issues that the development teams are unable to address.
• Actively participate in the software development lifecycle, utilising agile and iterative development methodologies.

Qualifications & Requirements:

• Recognised degree in Electrical and Electronics Engineering, Computer Science, or a related discipline.
• At least 5 years of experience in C++ application development on Linux.
• Minimum of 3 years of experience in object-oriented software design with UML modelling.
• Strong skills and methodologies in translating requirements into software design.
• In-depth knowledge of multi-threading, socket programming and inter-process communication.
• Experience in multi-tier system architecture solutioning; experience with multi-tier system development for cloud computing is a plus.
• Proficiency in AWS ECS and Docker containerization, with a solid understanding of DevOps principles and best practices.
• Knowledge of Angular development is an added advantage.
• Familiarity with Agile or Rational Unified Process (RUP) methodologies in the software development lifecycle.
• Strong analytical and problem-solving skills with the ability to explain technical details effectively.
• Excellent written and verbal communication skills.
• Ability to work independently, self-motivated, and a strong team player.

Our client, a well-established MNC is seeking for a Aftersales Manager ( Automotive Operations ) - $ 7,500.00 to $ 8,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Min 5 years experience leading a team to run daily operation in an Automotive showroom.
• Possess strong Automotive (vehicle) technical knowledge
• Possess strong communication and interpersonal skills to deal my all level of customers.
• Confident, strong leadership ability

Others

• Working location: Central area
• Salary: Up to $ 8,000.00 + Attactive bonuses

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Aftersales Manager ( Automotive Operations ) - $ 7,500.00 to $ 8,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Min 5 years experience leading a team to run daily operation in an Automotive showroom.
• Possess strong Automotive (vehicle) technical knowledge
• Possess strong communication and interpersonal skills to deal my all level of customers.
• Confident, strong leadership ability

Others

• Working location: Central area
• Salary: Up to $ 8,000.00 + Attactive bonuses

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Description:

• To supervise and inspect works
• To maintain essential site records
• To co-ordinate Project until the Project is completed

Job Requirements:

• At least a Polytechnic Diploma in Civil Engineering or equivalent or National Certificate on Construction Supervision (NCCS)
• Experienced in full-time site supervision and accredited with IES/ACES
• Experienced in Process Plants projects will be an advantage

Location of work: Tekong

Our client, a well-established MNC is seeking for a Product Specialist ( Automotive ) - $ 4,800.00 to $ 5,000.00 + Attractive Bonuses - Central area

Requirements

• Degree/Diploma holder
• Possess Automotive (vehicle) product/technical knowledge (a must)
• Possess good communication and interpersonal skills
• Strong in presentation to a large audience.
• Ability to present, engage, and excite a group of audience
• Ability to work independently with strong analytical and planning skills.

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

• Analyse and review product requirements, follow up on implementation processes
• Deeply understand product requirements and technical implementation principles, independently design and write test plans, test case documents
• Perform functional testing, numerical testing, performance testing, automation testing, etc., to ensure product quality.
• Automation Framework Development: Design, develop, and maintain scalable automation testing frameworks tailored for mobile game testing
• Timely report game bugs, follow up on fixes
• Proficiently use Linux engine tools, plan data configuration checks, art resource checks
• Any other ad hoc duties assigned

Requirements:

• At least bachelor’s degree in computer science or related field
• Possess 3 years of mobile testing experience.
• Familiarity with client-side, server-side, automation frameworks, engines, security
• Strong programming skills in languages such as Native iOS & Android applications
• Focus on automation scripting and test automation development.
• Experience with continuous integration/delivery tools
• Proficient in spoken and writing English

JOB SUMMARY:

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field, independently performs the full range of responsibilities within the function, possesses broad job knowledge, analyses problems or issues of diverse scope and determines solutions.

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. As a Regional IT to provides Remote, On-Site or Station Technical Support to Operations Staff & Customers.
3. To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
4. To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in multi-cultural environment.
• Ability to deal with ambiguity, negotiation, unorganized situation.
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good Analytical Skills, Problem Solving Skills, Judgement & Decision-Making Skills, Influencing & Persuasion Skills, Interpersonal Skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above).
• For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants.

JOB SUMMARY:

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Professional with expanded foundational knowledge and experience works on assignments, requiring judgment and decision making based on clearly defined guidelines.

Employees at this level are expected to work with support or coordination from senior team members to contribute to the projects / assignments.

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. As a Regional IT to provides Remote, On-Site or Station Technical Support to Operations Staff & Customers.
3. To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
4. To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in multi-cultural environment.
• Ability to deal with ambiguity, negotiation, unorganized situation.
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above).
• For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants.