Total 5 service centre manager job vacancies in Legal / Public / Security category in d13 macpherson braddell

Job Title: Operations Manager – Security Agency

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the security agency, ensuring the effective deployment and performance of security personnel. This role includes managing security staff, coordinating with clients, ensuring compliance with legal and safety standards, and optimizing operational efficiency. The Operations Manager will be the key point of contact between the agency and its clients, ensuring the highest level of service delivery.

Key Responsibilities:

1. Staff Management and Scheduling:Oversee the recruitment, training, and management of security personnel, including guards, supervisors, and patrol officers.
   Develop and manage duty rosters, ensuring optimal coverage of all client sites with trained and reliable personnel.
   Address staffing shortages, absenteeism, and personnel changes promptly to avoid service disruptions.
   Conduct performance evaluations and ensure continuous development and improvement of security staff.
   
2. Client Coordination and Relationship Management:Act as the main point of contact for clients, ensuring their security needs are met and resolving any service issues or concerns.
   Conduct regular site visits and meetings with clients to assess the performance of security personnel and address any operational issues.
   Ensure that all security services are aligned with client expectations and contractual obligations.
   Handle client feedback and complaints professionally, ensuring timely and satisfactory resolutions.
   
3. Compliance and Regulatory Management:Ensure that the security agency and its operations comply with all relevant legal and regulatory requirements, including licensing, labor laws, and health and safety regulations.
   Conduct regular audits and checks to ensure that all security personnel are properly licensed and trained in accordance with industry standards.
   Implement and enforce safety and operational protocols, including incident response procedures, to protect both personnel and clients.
   
4. Incident Management and Reporting:Supervise the response to incidents, emergencies, and security breaches, ensuring timely and effective resolution.
   Coordinate with law enforcement and emergency services when necessary.
   Review incident reports and ensure proper documentation of all events, including accidents, security violations, and client complaints.
   Conduct investigations into incidents and recommend corrective actions.
   
5. Resource and Asset Management:Manage security-related resources, such as vehicles, communication equipment, and uniforms, ensuring they are properly maintained and available as needed.
   Oversee the allocation and deployment of security equipment (e.g., CCTV, alarms, patrol systems) to client sites, ensuring functionality and adherence to client requirements.
   Monitor the budget for operational expenses, ensuring cost-effective use of resources.
   
6. Training and Development:Develop and implement training programs for security personnel, including initial onboarding, regular refresher courses, and specialized training (e.g., emergency response, conflict de-escalation).
   Ensure that all staff are up to date with the latest security techniques, technologies, and client-specific requirements.
   Promote a culture of continuous improvement and learning within the operations team.
   
7. Operational Efficiency and Process Improvement:Identify and implement improvements in operational processes to increase efficiency and service quality.
   Monitor key performance indicators (KPIs) such as staff turnover, response times, and client satisfaction to measure operational success.
   Use technology, such as guard management software and real-time reporting tools, to streamline operations and enhance service delivery.
   
8. Budget and Financial Management:Oversee the operations budget, ensuring expenses are within the allocated budget and looking for opportunities to reduce operational costs without sacrificing quality.
   Manage payroll for security personnel, ensuring accurate and timely payment of wages, allowances, and overtime.
   Monitor and approve operational expenses, including equipment procurement and site-related costs.
   
9. Health and Safety Compliance:Ensure that security staff are trained in workplace health and safety regulations and that all client sites comply with safety standards.
   Conduct regular safety audits and risk assessments at client locations.
   Implement corrective measures to address any identified safety hazards or compliance issues.
   
10. Collaboration with Other Departments:Work closely with the sales and account management teams to ensure smooth handover of new clients and services.
    Collaborate with HR on recruitment, staff welfare, and disciplinary matters.
    Provide feedback to senior management on operational challenges and opportunities for growth.
    

Qualifications and Skills:

• Proven experience in operations management, preferably within the security or facilities management industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interaction.
• In-depth knowledge of security industry practices, safety regulations, and labor laws.
• Ability to handle emergencies and resolve conflicts effectively.
• Proficiency in using security management software and tools.
• SS and above
• Driving license

Key Performance Indicators (KPIs):

• Client satisfaction and retention rates.
• Staff turnover and absenteeism rates.
• Incident response times and successful resolution of security breaches.
• Adherence to operational budgets.
• Compliance with legal and safety regulations.
• Efficient scheduling and staff deployment.

Responsibilities:

Intellectual Property Management:

Oversee all intellectual property matters, including the application, maintenance, and protection of patents, trademarks, and copyrights.

Provide legal advice on intellectual property issues to ensure the lawful protection of the company’s innovative outputs.

Manage relationships with external lawyers and agencies to handle intellectual property-related disputes and litigation.

Develop and implement strategies for intellectual property protection to prevent potential infringements.

Data Compliance:

Ensure the company’s compliance with relevant laws and regulations in data collection, processing, storage, and sharing.

Ensure that company operations comply with global data privacy and protection regulations.

Review and update data protection policies, identifying and mitigating legal risks related to data processing.

Collaborate with IT and data teams to implement best practices in data protection and conduct regular compliance audits.

Contract Review and Management:

Review, draft, and negotiate contract terms related to intellectual property and data protection.

Ensure all contracts adhere to company policies and external legal requirements.

Legal Training & Compliance Awareness:

Provide training to company employees on intellectual property, data protection, and compliance-related matters.

Enhance the company’s overall legal compliance awareness, ensuring all departments understand and follow relevant regulations.

Requirements:

Bachelor’s degree or higher in Law with a valid legal practice qualification.

At least 5 years of experience in intellectual property and data compliance.

Familiarity with domestic and international intellectual property laws and data protection frameworks.

Excellent communication and negotiation skills, with the ability to collaborate with various stakeholders on complex legal issues.

Strong analytical and problem-solving skills, with the capability to work effectively under pressure.

Benefits:

Competitive salary and bonus structure.

Comprehensive medical insurance, pension, and other benefit plans.

Extensive career development opportunities and training resources.

Responsibilities:

Intellectual Property Management:

Oversee all intellectual property matters, including the application, maintenance, and protection of patents, trademarks, and copyrights.

Provide legal advice on intellectual property issues to ensure the lawful protection of the company’s innovative outputs.

Manage relationships with external lawyers and agencies to handle intellectual property-related disputes and litigation.

Develop and implement strategies for intellectual property protection to prevent potential infringements.

Data Compliance:

Ensure the company’s compliance with relevant laws and regulations in data collection, processing, storage, and sharing.

Ensure that company operations comply with global data privacy and protection regulations.

Review and update data protection policies, identifying and mitigating legal risks related to data processing.

Collaborate with IT and data teams to implement best practices in data protection and conduct regular compliance audits.

Contract Review and Management:

Review, draft, and negotiate contract terms related to intellectual property and data protection.

Ensure all contracts adhere to company policies and external legal requirements.

Legal Training & Compliance Awareness:

Provide training to company employees on intellectual property, data protection, and compliance-related matters.

Enhance the company’s overall legal compliance awareness, ensuring all departments understand and follow relevant regulations.

Requirements:

Bachelor’s degree or higher in Law with a valid legal practice qualification.

At least 5 years of experience in intellectual property and data compliance.

Familiarity with domestic and international intellectual property laws and data protection frameworks.

Excellent communication and negotiation skills, with the ability to collaborate with various stakeholders on complex legal issues.

Strong analytical and problem-solving skills, with the capability to work effectively under pressure.

Benefits:

Competitive salary and bonus structure.

Comprehensive medical insurance, pension, and other benefit plans.

Extensive career development opportunities and training resources.

Responsibilities:

Intellectual Property Management:

Oversee all intellectual property matters, including the application, maintenance, and protection of patents, trademarks, and copyrights.

Provide legal advice on intellectual property issues to ensure the lawful protection of the company’s innovative outputs.

Manage relationships with external lawyers and agencies to handle intellectual property-related disputes and litigation.

Develop and implement strategies for intellectual property protection to prevent potential infringements.

Data Compliance:

Ensure the company’s compliance with relevant laws and regulations in data collection, processing, storage, and sharing.

Ensure that company operations comply with global data privacy and protection regulations.

Review and update data protection policies, identifying and mitigating legal risks related to data processing.

Collaborate with IT and data teams to implement best practices in data protection and conduct regular compliance audits.

Contract Review and Management:

Review, draft, and negotiate contract terms related to intellectual property and data protection.

Ensure all contracts adhere to company policies and external legal requirements.

Legal Training & Compliance Awareness:

Provide training to company employees on intellectual property, data protection, and compliance-related matters.

Enhance the company’s overall legal compliance awareness, ensuring all departments understand and follow relevant regulations.

Requirements:

Bachelor’s degree or higher in Law with a valid legal practice qualification.

At least 5 years of experience in intellectual property and data compliance.

Familiarity with domestic and international intellectual property laws and data protection frameworks.

Excellent communication and negotiation skills, with the ability to collaborate with various stakeholders on complex legal issues.

Strong analytical and problem-solving skills, with the capability to work effectively under pressure.

Benefits:

Competitive salary and bonus structure.

Comprehensive medical insurance, pension, and other benefit plans.

Extensive career development opportunities and training resources.

Responsibilities:

Datacenter Operations:

• Oversee implementation of physical security policies and procedures.
• Security & Safety Incident Management

○ Gather/Retrieve Datacenter Reported Incidents and Actioning

○ Perform analysis to detect security threats, risks, alerts and escalate to the proper

incident response teams for further action if necessary

Access Control Management

○ Manage Internal and External Access Requests

• Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions
• Log reviews
• Authorized User Management
• CCTV and Security Camera Management
• Shipment compliance

○ Inbound/Outbound request Management and Compliance/Policy

○ Validation and assurance of deliveries from couriers to datacenter/warehouse

acceptance and record

○ Vendor and Employee Hand Carry

Security Protocols:

• Implement processes and plans to support the physical protection of company personnel and assets
• Media Handling/Destruction-

○ COD (Destruction/Sanitization) of Media Disk verification and Tracking

○ Bad Media Monitoring/Dashboard and Process

○ Destruction Vendor Operations Management

○ Smart Lock Access Management

○ Hardware

• Decommission, RMA, and Migration of equipment handling
• Diagnosing security hardware issues and reporting findings for escalation
• Support Datacenter by overseeing decommissions, migrations, and vendor management from a security perspective
• Support Physical Audit for Security and Compliance

Operations:

○ Work alongside cross functional teams such as Operations, Logistics, Compliance,

IRC, and Engineering teams

○ Participate in improving and driving processes and standard operating procedures

○ Review the data center infrastructure maintenance notice, analysis the impact to

operation and follow up the change request if necessary

○ Perform the operation performance and incident review with data center providers

Data Accuracy:

• Have internal/external ticketing system for tracking all requests (JIRA)

• Associate project-related shipment tickets with TPM project tickets and keep them

updated.

• Work with Datacenters, Internal/External Teams for Security Initiatives and

Processes

• Process Improvement Support

Vendor Support:

• Initial POC for all Edge Operations Vendor Queries relating to security/compliance

• Maintain current Access Control List and Access/Inbound/Outbound tickets

• Schedule onsite technicians and provide site access requests for all ad-

hoc/scheduled activities.

• Submit Vendor Remote Hands Requests to support physical works on site

• Perform regular audits for all site portals, inventory, and hours performed by vendors

• Schedule vendors for ERAD for Reverse logistics and oversee the activities.

• QBR for all vendors

Requirements:

The ideal candidate will have a high-level attention to detail, security operations and project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field with security focused/priority and managing external vendors and datacenters.