Total 7 support analyst job vacancies in Legal / Public / Security category in Bedok, South East

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Officer, Legal Support Specialist 3 - Corporate Secretariat - Hybrid (Internal Job Title: Legal Support Specialist 3 - C11) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Legal Support Specialist 3 is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities.

Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

The successful incumbent will be working closely with the Company Secretary and expected to handle the following key responsibilities to provide high quality, professional company secretarial support for all the Singapore entities as well as supporting the Asia South Corporate Governance outsourcing related function.

In this role, you’re expected to:

• Provide comprehensive corporate secretarial support to a number of boards and board committees, including liaison with various stakeholders, preparation of agendas, creation and collation of board packs, taking minutes following up on action points and providing governance advice.
• Scheduling the board and board committee calendars, seeking and monitoring director availability for additional meetings as and when necessary.
• Maintain proper documentation of corporate governance activities and processes, including updating and maintaining the statutory registers and databases for all the Singapore legal entities.
• Ensuring compliance with relevant statutory and regulatory requirements including necessary filings with the regulators.
• Monitoring the effectiveness and appropriateness of the corporate governance framework of each legal entity.
• Provide administrative support to the board of directors and company secretary.
• Undertaking ad hoc projects as and when assigned.
• 
  

As a successful candidate, you’d ideally have the following skills and exposure:

• A recognized tertiary education or an Associate member of the Institute of Chartered Secretaries and Administrators with at least 4 years of relevant corporate secretarial experience in the banking or finance industry.
• Ability to multi-task and function effectively in a dynamic environment.
• Strong knowledge and understanding of the corporate secretariat work and corporate governance principle.
• Strong knowledge of relevant regulations and directive of financial institutions would be an advantage.
• Meticulous with good organizational and time management skills.
• Proficient in Microsoft Office suite of tools.
• A team worker with ability to work independently.
• Excellent written and spoken communication skills.
• Good rapport building skills, accuracy, attention to details, flexibility, and the ability to prioritize work.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today!

https://jobs.citi.com/dei

Position Overview

The IT Security Operations Analyst role’s is to safeguard the organization’s IT systems and data. This role requires the candidate's active participation in the implementation of security policies and procedures, the monitoring and analysis of security events and the maintenance of security tools. Other responsibilities are to identify, investigate and resolve any security threats, vulnerabilities and incidents. The candidate must keep up to date with the latest security trends, have excellent communication and problem-solving skills and have a deep understanding of security principles and technologies. The individual will have a functional role in mentoring other team members and share the off-hour support responsibilities.

Responsibilities

1. Monitor, maintain, and analyze network and computers for unusual activity or suspicious behavior by reviewing information security logs.
2. Manage and resolve security Level 2 support tickets per defined SLAs
3. Investigate and analyze security incidents to determine root cause and impact.
4. Report compliance failures to management for immediate remediation.
5. Responsible for the effective management of the organization’s Crowdstrike Falcon Admin Console.

• Deploy Crowdstrike Falcon EDR detection agent on all corporate devices.
• Ensure coverage of malware detection for all managed EDR Agent capable devices.
• Migrate existing server agents from alert-only mode to blocking mode.
• Provide EDR escalation support for agents already installed

1. Assist and collaborate with the Information Security Group and coordinate with IT Infrastructure on the following:

• IT Threats and Vulnerabilities Assessments, Protection, and Remediation
• IT security patch management follow-up and reporting
• Firewall rule documentation, review, and approval
• Promote within IT Infrastructure the proper Security controls aligned with the IT Security Program
• Validate and maintain operational security documentation.

1. Continuously assess the current Security Posture and provide recommendations for remediation and prevention of security incidents.
2. Collaborate with cross-functional teams to implement security solutions and technologies.
3. Stay up to date with industry trends and emerging security threats to proactively address potential risks.
4. Assist in the deployment of new security systems.
5. Participate in security audits and assessments to ensure compliance with regulations and standards.
6. Understand the dark and deep web ecosystem.
7. Manage and support the following applications:

• Palo Alto/Firewall
• Network security (Micro-segmentation)

1. Perform other duties as required

Qualifications and Experience

• Bachelor’s degree in Cybersecurity Engineering or Computer Sciences
• Strong professional experience in information security with a focus on security operations and technical support
• Strong Experience with Palo Alto and Crowdstrike platform
• Experience with VPN, SSL and other encryption technologies
• Good knowledge of server, workstation, and Active Directory technologies that impact security controls
• Deep understanding of TCP/IP, DNS and common network services
• Experience with security frameworks and compliance requirements such as GDPR, ISO 27001, NIST 800 and PCI DSS.

The Senior Information Security Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Identify potential information security (IS) risks and make recommendations for enhancement
• Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
• Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization
• Ensure that controls are utilized daily and that non-compliance remediation is addressed
• Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
• Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards
• Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements
• Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business
• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Applicable Certifications or willingness to earn within 12 months of joining
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Global Legal Affairs and Compliance (GLAC) empowers and protects Citi by providing legal, compliance, investigative, and security services to our firm. We manage compliance risk, provide legal analysis and advice, protect Citi’s people and businesses, advocate for legal and regulatory outcomes that benefit our firm and our clients, and ultimately promote behavior that is consistent with Citi’s mission and culture.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Legal Support Officer - Singapore - Hybrid (Internal Job Title: Legal Support Officer - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Legal Support Officer is an intermediate level, non-attorney role, responsible for providing legal support to the Citi Legal team. This role requires a pragmatic, proactive professional with thorough understanding of the Citi Legal Team. The overall objective of this role is to provide support to the Legal Team

In this role, you’re expected to:

• Responsible for legal support activities related to legal operations, litigation/discovery/settlements or negotiation and contract administration.
• Manages the execution, review, processing and tracking of legal documentation, executes transactions and completes varied work requests from multiple sources that may be complex in character and have tight deadlines.
• Executes legal programs and projects to achieve coordinated and efficient process improvements and legal support solutions; liaises with other control/functional businesses in support of initiatives.
• Conducts independent research and analysis of matters, applying institutional knowledge and knowledge of laws, rules and regulations, to support in the identification of legal solutions situations or to formulate recommendations on approach or strategy.
• Applies in-depth understanding of how associated risks differ depending on product and documentation envisaged in relevant jurisdiction(s) and provides advice to the Risk function and business partners accordingly.
• Maintains detailed records and documentation while staying abreast of new and changing regulatory and legal issues and industry initiatives
• Interacts with senior leaders, internal and external peers to gather information and works closely with the team’s management to determine legal solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years of relevant industry experience, preferably with some experience working in an in-house legal role within financial services
• Excellent communication skills (written and oral)
• Proven analytical and organizational skills.
• Teamwork and adaptability.
• Ability to manage complex documentation with organization and detail.
• Must possess excellent interpersonal and project management skills, as well as the ability to interact and communicate effectively with Senior management.
• A skilled negotiator who has the right attitude and can actively work with a wide range of colleagues of varying seniority in both business and support roles to respond to a broad range of needs and develop business friendly solutions to requirements while balancing compliance with multiple legal, regulatory, and internal policy requirements.
• Proficient in Microsoft Office: Word, PowerPoint, Excel, Outlook
• Comprehensive knowledge of legal customs and practices as well as understanding of financial services industry.
• Bachelors/University degree, Master’s degree preferred / LLB

Additional Job responsibilities / Job Purpose:

The candidate will assist with negotiation of markets trading documentation for Citi’s markets sales and trading desks, fund services throughout the Asia Pacific (AP) region.

Job Background/context:

Markets Legal Contract Management (MLCM) provides legal advisory and documentation services for markets sales and trading desks, fund services across the different regions. This candidate will be part of the global MLCM team that carries out this work for the Asia Pacific (AP) region specifically.

• Timely negotiation and preparation of ISDA Master Agreement, Global Master Repurchase Agreement, Global Master Securities Lending Agreement, CDEA and other markets trading documentation; negotiation of ancillary trading documentation, including review of corporate documentation, security and collateral documentation.
• Conduct due diligence to determine whether agreements are enforceable and meet the well-founded basis standard under applicable capital rules.
• Coordination and tracking of deviation approvals including compliance of documentation with legal, regulatory requirements and Citi policies.
• Legal support, advice, and guidance across a broad range of practice areas whilst appropriately assessing risk of business decisions made by driving compliance with applicable laws, rules and regulations and adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Management of data inputting for trading documentation and interaction with other regional support teams regarding trading documentation data systems and related queries, amendments.
• Participation in global documentation regulatory and remediation projects
• Assist in the coordination and support of AP Markets Legal Contract Management processes and initiatives.
• Liaise with other control and functional business in support of the initiatives that the AP MLCM is involved in.
• Provides analysis of matters in support of resolution of complex and variable situations or to formulate an approach.
• Assist in monitoring industry developments in relation to documentation initiatives.
• Performs varied work requests from multiple sources that may be complex in character and have tight deadlines.

Development Value:

This position provides the opportunity to work with and support a wide range of Citi markets businesses across Asia Pacific. The candidate will work closely with Legal colleagues across the region, as well as with stakeholders in Risk, Operations, Business and other areas. The role will involve regular contact with clients across the Asia Pacific region.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today!

https://jobs.citi.com/dei

VP - ICT Security Operations Analyst

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients' and our proprietary data. We manage information security as one end-to-end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

CISO’s Cyber Security Engineering and Architecture is responsible for delivering integrated risk reduction capabilities and services aligned to the architectural goals and priorities associated with leading ‘Change the Bank’ (CTB) and ‘Run the Bank’ (RTB) initiatives. This role entails leading and coordinating the execution of SASE Services, across the network security domain. The successful candidate will have demonstrated success and be highly adept at: leading global programs and engineering change efforts; managing risk and execution of global programs by aligning resources and tactical/strategic decisions; and driving transformation across a complex enterprise to support cybersecurity goals. The candidate needs to have the ability to work on defining highly scalable and integrated security architectures, and influence roadmaps across a variety of product portfolios. The candidate needs to have the ability to define and drive interoperability with security components of a complex end to end network and cloud security ecosystem, focusing on client experience. Strong experience across cybersecurity, Technology Infrastructure, large enterprises will assist in delivering aspects of this service.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Responsibilities:

• Working with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CTI partners in delivering the transformational Programs related to SASE. Onboarding of users on Zscalar and ensuring smooth transition.
• Troubleshooting issues and work on finding RCA.
• Zscaler Internet Access design and migration methods from legacy Internet Access solutions to SASE based architecture.
• Interface and support Citi’s Security Architecture Council and Working Groups building strong rapport across teams.
• Firewall rules Management (creation/ modification/ deletion) by following Change management process and via automation.
• Participate in migration activities and provide troubleshooting support from Infrastructure defense standpoint. Identify issues, provide support for isolating problems, finding RCA.
• Willing to work on weekends for migration activities off business hours.
• Completing additional tasks in connection with the role but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

Qualifications:

• 8-12 years of extensive Security Experience with Checkpoint Firewalls, Juniper Networks Firewalls, Palo Alto Network Firewalls, Bluecoat Proxy, IPS/IDS, Illumio, Crowdstrike and EDR tools.
• Extensive knowledge on SASE Zscalar user onboarding and operational support experience.
• Strong troubleshooting skills over the Firewalls, Proxy and network infrastructure.
• Extensive Data Networking knowledge and an understanding of network security standards such as Firewall Rules, Security Zones, Multicast Data Feeds, Ultra Low Latency Network Architectures & Platforms.
• Hands-on experience in Zscaler Internet Access, Zscaler Private Access and Zscaler Digital Experience
• Proven influencing and relationship management skills.
• Exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary
• Strong communication skills, including verbal and written skills.
• Ability to work as part of a team with remote colleagues in other countries.
• Strong knowledge of Proxy functionality and Proxy features
• Consistently demonstrates clear and concise written and oral communication as well as strong presentation skills to both technical and non-technical audiences.
• Advanced analytical and problem-solving skills
• Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure.
• Thorough understanding of industry and corporate technology standards for Cyber Security services

Critical Competencies:

• Firewalls, Proxy and network infrastructure
• Zscaler Internet Access, Zscaler Private Access

This is a 6-month contract role based in Singapore office.

Responsibilities:

• Bring operational excellence to a team that handles a large volume of requests from law enforcement and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.
• Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
• Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
• Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.

Requirements:

• Fluency in English is required.
• Excellent verbal and written communication skills.
• Strong attention to detail to ensure quality of work.
• Self-starter requiring minimal direction.
• Proven ability to analyze information to assess threat and risk.
• Proven ability to make effective decisions independently using good judgement and rationale.
• BA/BS degree and relevant operational experience.
• Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).
• Knowledge of social media suite of products.
• Experience working independently and using good judgment.
• Experience with various computer systems, Internet technology and software.

The Company:

Our client is a multi-national information technology company with its headquarters in Singapore. It is also the largest Systems Integrator domestically.

The Project:

This project consists of multiple teams deployed within Cybersecurity Operations Command Centre delivering mission critical 24x7 threat monitoring, prevention, analysis, intelligence to high-valued clients.

The Role :

1. Provide support for internet security surveillance activities.

2. Responsibility for managing and escalating security incidents, ensuring a prompt and effective response.

3. Assist in the thorough preparation of incident reports, contributing to comprehensive documentation of security events.

4. Assist in detecting and resolving issues arising from security incidents, and demonstrate a proactive approach to maintaining system integrity.

5. Provide first-level troubleshooting for serviced devices, and address and resolve security-related issues.

6. Work closely with engineers team to troubleshoot and resolve problems. Your expertise and insights will play a crucial role in finding effective solutions.

7. Stay informed about the latest security advancements by consistently reviewing security updates and ensuring that systems are up to date with the most current protective measures..

8. Provide support for the Level 1 (L1) team by assisting with resource management, helping to ensure operational continuity and efficiency.

9. Assist in the onboarding program for new security analysts, facilitate a smooth integration into the team and ensure familiarity with established protocols.

1. Minimum requirement is a Diploma with a module in IT or Cyber Security.

2. Having a security Analyst certification like Certified Ethical Hacker (CEH), Certified Security Analyst (ECSA), or Computer Hacking Forensic Investigator (CHFI) is advantageous but not mandatory.

3. Preferably, candidates should have experience in one or more of the following areas:

• Management of IDS/IPS and firewall systems.
• Experience in Vulnerability Assessment, penetration testing, and risk assessment using various scanning and penetration testing tools.
• Knowledge of Unix, WIN2K, NT, and web server security practices such as OS tightening, SSO, and virus scanning.

4. General understanding of Information Security concepts.

5. Adequate understanding of Layer 1-7 Networking concepts is required.

6. Ability to follow predefined procedures, policies, and processes, and work under pressure.

7. Good communication skills (verbal, reading, and writing).

8. Working hours are from 9.00 AM to 6.30 PM, Monday to Friday.

• End of contract bonus