Total 13 customer experience manager job vacancies in Business Management / Project / Planning category in Singapore

A*STAR Strategic Research and Translational Thrusts (SRTTs) are mission-focused programmes in strategic and emerging areas that are cross-disciplinary and of wider strategic interest to A*STAR and Singapore. Set up to address ambitious technological challenges towards impactful outcomes, each SRTT is led by a Programme Director (PD) and is centrally facilitated and supported by A*STAR HQ.

The Future Energy Acceleration and Translation (FEAT) SRTT pioneers next-generation technologies for critical components in extreme environments, thereby addressing today’s industrial challenges and accelerating the realisation of future energy solutions.

Project Manager (PM) and PM Administrator, Strategic Research and Translational Thrust SRTT

Job description:

• Responsible for managing R&D projects and product delivery within FEAT SRTT by planning, organizing, communicating with all FEAT SRTT team members and external stake holders under the guidance of FEAT SRTT Programme Director (PD) and Scientific Programme Manager (SPgM).
• Establish internal and external stakeholder communication & escalation plans, build project / programme schedules, identify and manage major risks, and define clear project / programme deliverables and milestones.
• Assist the FEAT SRTT PD and SPgM to ensure successful delivery of project / programme scope and targets while managing project / programme risk, quality, delivery, scope, schedule, and budget (and project change when required).
• Work with FEAT SRTT scientists and SPgM to bring together grant proposals to secure competitive funding and coordinate cross-project activities, under the guidance of Programme Director as well as Tech-Biz for industry engagements.
• Assist the FEAT SRTT PD and SPgM to manage and implement project / programme changes and interventions to achieve project deliverables and mitigate risk, and to lead, monitor and report the progress of the multiple projects to all internal and external stakeholders.
• Work closely with Tech-Biz officer to support industry engagements and projects, ensuring effective communication throughout the project life cycle.
• Lead and drive solutions for quality, procurement, finance and legal challenges, working closely with the various department and corporate support partners.
• Draft, update and maintain key documents relevant to project lifecycle (if relevant).
• Serve as main administrator of A*STAR project management system (A*PS) to support the roll-out and systematic set up of project management to SRTTs (present and future).
• Guide and train the SRTT project managers to use the A*PS including onboarding.
• Work closely with Central Project Management Office (CPMO), SRTT Programme office, internal colleagues and external stakeholders effectively for execution and implementation of PM processes, policies and projects and assists in the development of best practices of project management.
• Interprets functional A*STAR policies such as project life cycle management, risk management to ensure that plans are aligned to organisation objectives.
• Rollout risk management framework, including Enterprise Risk Management, Business Continuity Management for SRTTs.
• Generate dashboards to regular project reporting as required to management to effectively govern SRTT’s portfolio, programmes, and projects.
• Other exigencies of ad-hoc duties as required

Job Requirements:

• Master or Bachelor in any sciences/project management related discipline.
• Candidates with experience and knowledge in future energy (e.g. nuclear, hydrogen, geothermal) or existing industries (e.g. aerospace, O&G, space, semiconductor) will have an advantage.
• At least 3-5 years of project management experience in technology transfer, product development or research project would be preferable.
• PMP certifications (or equivalent) and experience with Microsoft’s Project System are an advantage.
• Ability to demonstrate a good level of understanding of technical / engineering processes and lead teams throughout the project development cycle.
• Good business acumen, driven to deliver customer requirements and project deadlines.
• Proactive team player and technically motivated to solve problems, innovate and deliver to internal and external customers.
• Good understanding of research administrative and grant processes.
• Experience in managing and roll-out enterprise software is required. Familiarity with PowerBI is a plus.
• Strong planning and analytical skills with an eye for details.
• Strong communicator with excellent interpersonal skills and stakeholder management skills.
• Able to work independently in a diverse environment.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Responsibilities

• Responsible for leading and managing the full life cycle R&D projects and product delivry by planning, organizing, executing and evaluating from conception to completion.
• Ensure successful delivery of project scope and targets while managing project risk, quality, delivery, scope, schedule, and budget.
• Partners with internal and external stakeholders to establish communication plans, build project schedules and establish clear project deliverables and milestones.
• Drive leadership by motivating project team members in the design, development, and delivery of R&D solutions to customers.
• Ability to demonstrate a good level of understanding of technical/engineering processes in order to work with teams throughout the project development cycle
• Track, monitor and report the progress of the project to all stakeholders
• -mplement and manage project changes and interventions to achieve project deliverables and mitigate risk
• Overall project evaluation and assessment of results.
• Establish project lifecycle management procedures and best practices to ensure project teams maintain discipline needed to successfully complete their projects.

Job Requirements

• Bachelor or Masters in any engineering related discipline
• PMP certifications or equivalent is advantageous
• Proven track record of executing multiple successful projects
• At least 3 year(s) of working experience in project management experience in related field (R&D, engineering)
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding project management capabilities; i.e. planning, risk management, status reporting, budget tracking, stakeholder management, resource management
• Knowledge and understanding of re-manufacturing techniques and limitations
• A team player and technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

The National Semiconductor Translation and Innovation Centre (NSTIC) aims to foster ecosystem collaboration and boost R&D translation outcomes in the areas of flat optics and silicon photonics. NSTIC opens up new possibilities in enhancing the performance, efficiency and functionality of semiconductor devices. We are seeking an enthusiastic and self-directed Project Manager to join our team. You will have opportunities to work with researchers from research institutes, universities, as well as industry partners.

Job Description / Responsibilities

• Initiating, planning, executing, monitoring and, coordinating various aspects of projects related to the development and implementation of the technologies under NSTIC
• Ensure timely and successful delivery of the project within budget through the management and control of project risk, scope, schedule, budget and quality
• Manage internal and external stakeholders such as the technical team, NSTIC management, universities, other government agencies and the industry
• Documenting and reporting of project progress and outcomes
• Support other operational activities in the centre

Qualifications / Requirements

• Bachelor or Masters in any engineering / project management related discipline
• At least 3 years of project management experience in semiconductor/microelectronics/photonics or research project
• PMP certifications or equivalent will be advantageous
• Good business acumen, driven to deliver customer requirements and project deadlines
• Proactive team player and technically motivated to solve problems, innovate and deliver to internal and external stakeholders
• Strong communicator with excellent interpersonal skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

JOB DESCRIPTION

Responsibilities:

• Responsible for leading and managing a large-scale grant-funded programme across various IHL/RI* collaborators and industry partnerships (*Institute of Higher Learning / Research Institute)
• Programme manager will be leading the programme proposal to secure funding and coordinate cross-project activities to accomplish strategic objectives by overseeing multiple project activities across various research institutes
• Organise and lead programme reviews with/across funding agencies, strategic oversight committee and senior management
• Build confidence within internal management and external stakeholders with regular programme reporting and establishing clear communication channels
• Manage a small team of project managers to ensure successful delivery of projects scope and targets via managing project risks, quality, delivery, scope, schedule, and budget.
• Oversight of the full life cycle of R&D projects and its product delivery – planning, organizing, executing and evaluating from conception to completion.
• Manage and implement project/programme changes and interventions to achieve project deliverables and mitigate risk.

JOB REQUIREMENTS

• Bachelor or Masters in any engineering / project management related discipline
• At least 5 year(s) of working experience in product development or research project would be preferable
• PMP certifications or equivalent will be advantageous
• Good level of understanding of technical/engineering processes in order to work effectively with project managers and teams throughout the project development cycle.
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding programme/project management capabilities; i.e. planning, risk management, status reporting, budget tracking, benefits analysis, stakeholder management, resource management
• Proven track record of executing multiple successful programmes/projects
• A leader-cum-team player technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

Responsibilities

• Responsible for leading and managing the full life cycle R&D projects and product delivry by planning, organizing, executing and evaluating from conception to completion.
• Ensure successful delivery of project scope and targets while managing project risk, quality, delivery, scope, schedule, and budget.
• Partners with internal and external stakeholders to establish communication plans, build project schedules and establish clear project deliverables and milestones.
• Drive leadership by motivating project team members in the design, development, and delivery of R&D solutions to customers.
• Ability to demonstrate a good level of understanding of technical/engineering processes in order to work with teams throughout the project development cycle
• Track, monitor and report the progress of the project to all stakeholders
• -mplement and manage project changes and interventions to achieve project deliverables and mitigate risk
• Overall project evaluation and assessment of results.
• Establish project lifecycle management procedures and best practices to ensure project teams maintain discipline needed to successfully complete their projects.

Job Requirements

• Bachelor or Masters in any engineering related discipline
• PMP certifications or equivalent is advantageous
• Proven track record of executing multiple successful projects
• At least 3 year(s) of working experience in project management experience in related field (R&D, engineering)
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding project management capabilities; i.e. planning, risk management, status reporting, budget tracking, stakeholder management, resource management
• Knowledge and understanding of re-manufacturing techniques and limitations
• A team player and technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

Responsibilities

• Responsible for leading and managing the full life cycle R&D projects and product delivry by planning, organizing, executing and evaluating from conception to completion.
• Ensure successful delivery of project scope and targets while managing project risk, quality, delivery, scope, schedule, and budget.
• Partners with internal and external stakeholders to establish communication plans, build project schedules and establish clear project deliverables and milestones.
• Drive leadership by motivating project team members in the design, development, and delivery of R&D solutions to customers.
• Ability to demonstrate a good level of understanding of technical/engineering processes in order to work with teams throughout the project development cycle
• Track, monitor and report the progress of the project to all stakeholders
• -mplement and manage project changes and interventions to achieve project deliverables and mitigate risk
• Overall project evaluation and assessment of results.
• Establish project lifecycle management procedures and best practices to ensure project teams maintain discipline needed to successfully complete their projects.

Job Requirements

• Bachelor or Masters in any engineering related discipline
• PMP certifications or equivalent is advantageous
• Proven track record of executing multiple successful projects
• At least 1 year of working experience in project management experience in related field (R&D, engineering)
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding project management capabilities; i.e. planning, risk management, status reporting, budget tracking, stakeholder management, resource management
• Knowledge and understanding of re-manufacturing techniques and limitations
• A team player and technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

Description

Do you want to help define the future of AI in Manufacturing in Singapore? You will be part of the core AI CoE team, responsible for defining, building, and deploying targeted strategies to accelerate AI adoption across industry verticals to uplift Singapore economy. You will engage with internal teams, partners, and customers to influence the adoption of our AI services. You will be working directly with the most important customers (across segments), developing ecosystem partners and shape the GTM plans to proliferate AI adoption in Singapore.

Key job responsibilities
In this role, You will have the opportunity to define and execute GTM strategies. Lead cross-functional initiatives to expand existing accounts, develop scalable programs to drive adoption, and identify new opportunities. This involves activities include market sizing, building an opportunity pipeline, working with customers to understand technical requirements for proof-of-concepts, identifying and engaging the right partners, and working with A*STAR broad technology specialists to identify new features required.

In this role, you will be responsible for developing and executing ecosystem development by understanding market and technology landscape, acquiring relevant partners and curate programme and initiatives to bring the most value out of the engagements.

As the ideal candidate, you possess a business and technology background that enables you to lead and drive engagements with startups and large enterprises. You have domain expertise in key ML and AI use cases, understand the challenges involved in training and deploying AI models, and are able to work backwards from customer requirements to suggest scalable solutions and architectures. You have the technical depth to articulate the benefits of AI to different audiences, including but not limited to data scientists, data engineers, operations, and C-Level executives. In addition, you have a good understanding of the AI market trends, ecosystem, opportunities, and are passionate about market development. You will need to be adept at interacting, communicating, and partnering with teams across A*STAR (scientists, project managers, technical team), and externally with customers, partners, and importantly, the developer community.

Basic Qualifications

• Bachelor's degree in technical discipline with at least 3 years in technical solutioning / implementation / consulting experience
• 5+ years of business development, product management, management consulting, and strategic partnership in technology domain
• 1-2 years with AI in a ecosystem / business development role
• 1-2 years interfacing with AI customers and partners
• 2+ years developing and executing on strategic GTM strategies
• 5+ years developing strategies that influence leadership decisions at the organizational level

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

JOB DESCRIPTION

Responsibilities:

• Responsible for leading and managing a large-scale grant-funded programme across various IHL/RI* collaborators and industry partnerships (*Institute of Higher Learning / Research Institute)
• Programme manager will be leading the programme proposal to secure funding and coordinate cross-project activities to accomplish strategic objectives by overseeing multiple project activities across various research institutes
• Organise and lead programme reviews with/across funding agencies, strategic oversight committee and senior management
• Build confidence within internal management and external stakeholders with regular programme reporting and establishing clear communication channels
• Manage a small team of project managers to ensure successful delivery of projects scope and targets via managing project risks, quality, delivery, scope, schedule, and budget.
• Oversight of the full life cycle of R&D projects and its product delivery – planning, organizing, executing and evaluating from conception to completion.
• Manage and implement project/programme changes and interventions to achieve project deliverables and mitigate risk.

JOB REQUIREMENTS

• Bachelor or Masters in any engineering / project management related discipline
• At least 5 year(s) of working experience in product development or research project would be preferable
• PMP certifications or equivalent will be advantageous
• Good level of understanding of technical/engineering processes in order to work effectively with project managers and teams throughout the project development cycle.
• Strong business acumen, driven to deliver customer requirements and project deadlines
• Outstanding programme/project management capabilities; i.e. planning, risk management, status reporting, budget tracking, benefits analysis, stakeholder management, resource management
• Proven track record of executing multiple successful programmes/projects
• A leader-cum-team player technically motivated to solve problems, innovate and deliver to internal and external customers
• Strong communicator with excellent interpersonal skills

We are looking to hire a highly motivated, experienced, Project Manager for the National Platform - Multi User Wafer Fab (MUWF).

Competencies

• Experienced in semiconductor fab infrastructure construction and outfitting projects
• At least 5 years of relevant experience as Project Manager.
• Good understanding of semiconductor fabrication processes, cleanroom standards, and equipment, including HVAC, electrical, and plumbing systems tailored for Fab environments.
• Strong written and verbal communication skills to convey project plan, progress and issues clearly to various stakeholders.
• Ability to work as a team various departments and stakeholders to achieve goals including providing guidance to external contractors.
• Knowledge of quality standards and practices to ensure that project meet required specifications.
• PMP (Project Management Professional) & LEED Certification will be an advantage

Responsibilities:

• To work with user stakeholders and ensure that their requirements for the cleanroom infrastructure are communicated timely to JTC, consultant and contractors
• To attend all designated project meetings with JTC, consultant and contractors to represent users’ interests and ensure ASTAR requirements are taken into consideration.
• To coordinate with ASTAR internal groups and be the interface with JTC, consultant and contractors for project related matters resolution including recording of all assets
• To manage the project with JTC, consultant and contractors to ensure fitting out progress according to agreed timeline and to escalate to management any significant delays.
• Close liaison with JTC and its consultant and contractors on tools (equipment) installation, supervise and coordinate the activities of the user stakeholders’ vendors and contractors.
• To ensure commissioning, certification, and validation processes for cleanrooms are completed by JTC and its consultant and contractors to ASTAR’s satisfaction.
• To conduct inspections of ASTAR tenanted areas with JTC, consultant, contractors to identify defects and see through till rectification before takeover of the facilities.
• To periodically update ASTAR management on outfitting project progress at key milestones

We are looking to hire a highly motivated, experienced, Project Manager for the National Platform - Multi User Wafer Fab (MUWF).

Competencies

• Experienced in semiconductor fab infrastructure construction and outfitting projects
• At least 5 years of relevant experience as Project Manager.
• Good understanding of semiconductor fabrication processes, cleanroom standards, and equipment, including HVAC, electrical, and plumbing systems tailored for Fab environments.
• Strong written and verbal communication skills to convey project plan, progress and issues clearly to various stakeholders.
• Ability to work as a team various departments and stakeholders to achieve goals including providing guidance to external contractors.
• Knowledge of quality standards and practices to ensure that project meet required specifications.
• PMP (Project Management Professional) & LEED Certification will be an advantage

Responsibilities:

• To work with user stakeholders and ensure that their requirements for the cleanroom infrastructure are communicated timely to JTC, consultant and contractors
• To attend all designated project meetings with JTC, consultant and contractors to represent users’ interests and ensure ASTAR requirements are taken into consideration.
• To coordinate with ASTAR internal groups and be the interface with JTC, consultant and contractors for project related matters resolution including recording of all assets
• To manage the project with JTC, consultant and contractors to ensure fitting out progress according to agreed timeline and to escalate to management any significant delays.
• Close liaison with JTC and its consultant and contractors on tools (equipment) installation, supervise and coordinate the activities of the user stakeholders’ vendors and contractors.
• To ensure commissioning, certification, and validation processes for cleanrooms are completed by JTC and its consultant and contractors to ASTAR’s satisfaction.
• To conduct inspections of ASTAR tenanted areas with JTC, consultant, contractors to identify defects and see through till rectification before takeover of the facilities.
• To periodically update ASTAR management on outfitting project progress at key milestones

The National Semiconductor Translation and Innovation Centre (NSTIC) aims to foster ecosystem collaboration and boost R&D translation outcomes in the areas of flat optics and silicon photonics. NSTIC opens up new possibilities in enhancing the performance, efficiency and functionality of semiconductor devices. We are seeking an enthusiastic and self-directed Project Manager to join our team. You will have opportunities to work with researchers from research institutes, universities, as well as industry partners.

Job Description / Responsibilities

• Initiating, planning, executing, monitoring and, coordinating various aspects of projects related to the development and implementation of the technologies under NSTIC
• Ensure timely and successful delivery of the project within budget through the management and control of project risk, scope, schedule, budget and quality
• Manage internal and external stakeholders such as the technical team, NSTIC management, universities, other government agencies and the industry
• Documenting and reporting of project progress and outcomes
• Support other operational activities in the centre

Qualifications / Requirements

• Bachelor or Masters in any engineering / project management related discipline
• At least 3 years of project management experience in semiconductor/microelectronics/photonics or research project
• PMP certifications or equivalent will be advantageous
• Good business acumen, driven to deliver customer requirements and project deadlines
• Proactive team player and technically motivated to solve problems, innovate and deliver to internal and external stakeholders
• Strong communicator with excellent interpersonal skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Reporting to Director, Corporate Services we are looking for a candidate to support senior management in strategic planning and management in manpower, and Institute resources as well as overseeing the day-to-day running of the division.

You will work closely with the core management team in managing the Institute overall budget and resources, liaising with the stakeholders in staff recruitment and management of manpower budgets. You will be working with the HR partners in ensuring all HR functions are properly administered and ensure timely and accurate reporting to requests from Head Office

A self-starter, problem solver and matured individual who can work independently with minimum or no supervision. Some HR-related experiences will be preferred with strong interpersonal skill to work with all levels of colleagues. Responsible in guiding and providing mentorship to the team towards achieving optimal results.

Requirements:

• Bachelor's degree with 7 years' experiences preferably in HR and resource management
• Resourceful and result oriented
• Strong analytical and organisational skills
• Effective communicator and a people person
• Organised, meticulous and detail-oriented

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Reporting to Director, Corporate Services we are looking for a candidate to support senior management in strategic planning and management in manpower, and Institute resources as well as overseeing the day-to-day running of the division.

You will work closely with the core management team in managing the Institute overall budget and resources, liaising with the stakeholders in staff recruitment and management of manpower budgets. You will be working with the HR partners in ensuring all HR functions are properly administered and ensure timely and accurate reporting to requests from Head Office

A self-starter, problem solver and matured individual who can work independently with minimum or no supervision. Some HR-related experiences will be preferred with strong interpersonal skill to work with all levels of colleagues. Responsible in guiding and providing mentorship to the team towards achieving optimal results.

Requirements:

• Bachelor's degree with 5 years' experiences preferably in HR and resource management
• Resourceful and result oriented
• Strong analytical and organisational skills
• Effective communicator and a people person
• Organised, meticulous and detail-oriented

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.