【Responsibilities】
1. Familiar with market dynamics, expand new customers,
2. Collect, organize, and analyze customer information to support the development of strategies for clients,
3. Assist the business director in formulating work plans according to shipowner’s needs, break down marketing tasksand track progress,
4. Regular communication with clients, respond to client inquiries, conduct regular follow-ups with clients to understand their needs and feedback, resolve client issues, and improve customer satisfaction.
【Qualifications】
1. Familiar with the entire process of crew recruitment, training, dispatch, and management, with a solid foundation in the industry,
2. Master the core concepts and skills of customer relationship management customer segmentation, demand analysis, satisfaction improvement, etc.,
3. Able to use marketing tools, such as SWOT analysis, PEST analysis, etc., to
develop effective market expansion plans for the company,
4. Possess excellent communication and coordination skills, able to communicate effectively with clients, crew members, and internal teams to solve various problems,
5. Skilled at getting customer needs, providing personalized solutions, and enhancing customer satisfaction.