Total 19 support analyst job vacancies in Business Management / Project / Planning category in d08 little india

Candidate needs to assist Director/Manager in preparing MS Excel presentations, to do interactions with different departments and Mandarin speaking stakeholders to gather data.

* Experience in Advanced Excel tool

* Good experience in reports preparation and presentation to seniors

* Good to have PowerBI, Tableau User Level experience

* Good communication skills

* Need to report to Senior Manager/Director

Location: North, Singapore

Experience: 2-4 yrs

Domain: Electronics (not mandatory)

Mode: 1 Years contract under us, extendable

Monthly Salary: around S$ 3500-3800 + 1 month retention bonus will be paid along with 12thmonth’s salary

Interview rounds: 1 or 2

Availability: Immediate – 30 days

Experience: 3-5 Years

Role: Business Analyst

Key Skills:

• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Practical knowledge of scripting languages, preferably Python / Java
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations.

Key Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively

Experience: 10+ Years

Role: Functional Business Analysts

Key Responsibilities:

• Senior Functional Business Analyst to join the AML Uplift program to support QR Management, BAU activities and various new initiatives within bank which undergoing a large transformation change.
• Accountable for overall project business requirements elicitation
• Driving business discussions and managing the project scope
• Senior stakeholder management and leadership updates
• Support the project delivery phases especially during Analysis and design and test phases.

Key Requirements:

• 7-12 years of experience in Banking industry.
• Experience as a business analyst in leading banks and delivered projects, programs of large scale.
• Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
• Should have experience in AML, KYC, compliance domain and data analytics.
• Experience in AI/ML and workflow applications is good to have

Experience: 5+ Years

Role: Business Analyst, EDI

Key Responsibilities:

1. The EDI front end system, in charge of data mapping and communication protocols, which is based on IBM ITX, SBI and MQ products.
2. The EDI back-end, containing the business data and the triggering or integration rules. The back end can be, depending on the concerned business area for the legacy Oracle database as well as the new SAP Transportation Management system.

• Collect EDI requirements from business and advise them during the requirement phase
• Provide expertise during the scoping phase, review and validate EDI specifications
• Work with stakeholders (Internal teams and vendors) and drive EDI partner boarding and enhancements, closely monitor the progress.
• Timely status update on on-boarding/enhancement progress to business team.
• Participate in testing phase and assist business during user acceptance tests
• Take the lead on critical incidents and coordinate the investigations
• Monitor the performance of the system and lead, action plans when it needs to be improved

Key Requirements:

• A Degree in Computer Science, Information Systems, Information Technology or related discipline from a reputable education institute.
• With around 5 to 7 years of experience in supporting time-critical EDI applications, preferably in the shipping or logistics domain
• Proven track record in managing multiple medium-to-complex IT projects with business users and internal IT team working together collectively to deliver results.
• Clear understanding EDI formats like EDIFACT, ANSI/X12 and able to translate the implementation guide to logical specifications.

Experience: 3+ Years

Role: Business Analyst

Key Domain/ Technical Skills:

· Corporate Banking

· Business Analysis

· Agile methodologies & UST writing

Key Responsibilities:

· Functional Business Analyst for Corporate Internet Banking

· Responsible to identify, analyse and documentation of User Stories / User Journeys based on the business requirements document

· Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

· Monitor and manage risks /issues related to requirements and scope-creep

· Team Collaboration

· Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.

· Assist in translating business requirements into test scenarios.

· Facilitate / provide “Train-the-Trainer” on application enhancements

· Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Good team player with excellent interpersonal and communication skills

· Strong working knowledge of relevant applications and development life cycles.

Key Requirements:

Mandatory is:

• Experience in Business Analysis. 5-10 years
• Experience in Digital Channels and in transaction banking. 5 years+
• Understanding of Technology but no need to have coding experience
• Capturing , analyzing and eliciting business Requirements: Elaborating JIRA stories
• Agile product development experience

Nice to have is:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)
• Knowledge of features offered by competitors such as DBS / Citibank etc
• Knowledge of Technology trends eg. how does a digital bank approach digital channels
• API /SWIFT experience

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements
• Not an order taker, able to push back complex build needs and offer alternate solutions
• A great team player. Collaborate and communicate well with the other BAs
• Strong analytical and problem solving skills
• Strong presentation and meeting skills
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines
• Highly resourceful and self-motivated

Experience: 6-9 Years

Role: Business Analyst

Key Domain/ Technical Skills:

IDM tool (any), SQL queries, Reporting tools (any), Data/role analytics

Key Responsibilities:

· Coordinate with various stakeholders in each business unit to analyse and provide SME support in department’s role matrix amendment.

· Perform application onboarding activities which includes requirement gathering, build, UAT and support production deployments into the IDM solution.

· Manage the bank’s access review exercise which includes application access reconciliation and consolidation into centralized access repository.

· Review application access matrix.

· Perform maintenance of Segregation of Duty (SOD) rules in the IDM solution.

Providing audit related data to internal and external auditors

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· Relevant experience in any of the IDM tools

· Strong knowledge on role based access control.

· Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.

· Practical knowledge of scripting languages, preferably Python / Java.

· Hands on experience with Reporting tools with excellent computational ability.

· Effective communication skills, requires excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.

· Work independently with minimal to no supervision.

As a Consultant, you will be responsible for analyzing business requirements and designing solutions using Ibm Planning Analytics. -You will work closely with stakeholders to identify opportunities for process improvement and provide recommendations for optimization. -Analyze business requirements and design solutions using Ibm Planning Analytics. -Collaborate with stakeholders to identify opportunities for process improvement. -Provide recommendations for optimization based on data analysis. -Conduct user acceptance testing and ensure successful implementation of solutions. -Utilize Business Process Design and other related tools to support project success. Also to: - Provide guidance to Developers in performing the build and unit test - Develop Test Cases and Test Scripts for Testing Phases - Provide fixes to defects raised during Testing Phase - Responsible for all customer business related activities such as requirement gathering, functional design, system configuration and design, testing and user training - Advise client on leading business solution and best practices - Provide functional and technical design and solution based on client’s requirements - Perform solution build, application configuration and unit test based on requirements and design

Top 3 Mandatory skills :
1. 5 to 6 years of experience as an IBM PA consultant, able to understand client’s business process, gather requirements, propose solution and design using IBM PA, perform solution build

2. Knowledge and experience in EPM

3. Detail oriented, analytical and inquisitive

Skills which are good to have / optional

1. Requirements Analysis

2. Business Model Strategy

3. IBM Planning Analytics

4. Business Process Design

5. Business Process Analysis Tool

Looking for more technofunctional, not pure developer, able to understand requirement from client and apply it and come up with solution, good in client interaction, and attend the workshop and listen to client..come up to design, tie in the process, MUST be min 5 years in IBM PA

Can consider profiles with basic planning tool e.g. SAP/Oracle/Anaplan/Jedox/Adaptive Planning etc and will reskill the candidate to IBM PA

Experience: 6-9 Years

Role: Business Analyst

Key Domain/ Technical Skills:

IDM tool (any), SQL queries, Reporting tools (any), Data/role analytics

Key Responsibilities:

· Coordinate with various stakeholders in each business unit to analyse and provide SME support in department’s role matrix amendment.

· Perform application onboarding activities which includes requirement gathering, build, UAT and support production deployments into the IDM solution.

· Manage the bank’s access review exercise which includes application access reconciliation and consolidation into centralized access repository.

· Review application access matrix.

· Perform maintenance of Segregation of Duty (SOD) rules in the IDM solution.

Providing audit related data to internal and external auditors.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· Relevant experience in any of the IDM tools

· Strong knowledge on role based access control.

· Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.

· Practical knowledge of scripting languages, preferably Python / Java.

· Hands on experience with Reporting tools with excellent computational ability.

· Effective communication skills, requires excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.

· Work independently with minimal to no supervision.

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

ideally candidates who have contact center experience

working location at Suntec

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

• Ideal candidates to have contact center experience (preferred)

• Working location at Suntec

The Business System Analyst is responsible to gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

Job Descriptions and Responsibilities:

• Take the lead in interacting with team and clients/users as a business requirement problem-solver.
• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Work with project manager and sales to prepare documentations for projects needs.
• Work with development and project implementer to make sure the development is inline with the signed off requirement.
• Conduct SDLC process analysis, existing processes and address the pain points
• Design UML Data Model according to project requirements using tools (Use case model, sequence diagram, data model)
• Analyze business needs, document requirements and translate needs into functional and non-functional specifications/user stories.
• Produce sprint deliverables in a short period of time and validate.
• Help to maintain a steady backlog of requirements that are ready to go into sprints for the Scrum team.
• Contribute in daily stand-up, iteration planning, sprint review, and iteration retrospective.
• Able to do post mortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity.
• Present and validate the sprint deliverable solution and potentials estimated savings via mockup demos with the different stakeholders involved.
• Prepare Test Case and manage testing to ensure the delivery quality.
• Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
• Prepare user manual and operations manual, and plan - facilitate the training of users and operators
• Conduct requirement gathering sessions. Conduct a gap analysis of the current business process to identify improvement opportunities.

Essential Technical Knowledge/Skills:

• Functional knowledge
• Strong understanding of SDLC and Agile Methodology
• Business Analysis
• Quality Control and Testing
• Agile Methodology
• Financial/Monetary/HR/Payroll/Education Topics
• SDLC

Technical skills:

• Data Modeling
• Testing Process / Automated Testing Tools (if any)
• Develop simple database

Requirements:

• At least 5-10 years of experience as a business analyst in a HR/Payroll/Financial institution.
• Expertise of agile methodology and frameworks like Scrum, Design Thinking.
• Experience in creating simple database, tooling to facilitate mockup demo.
• Deep understanding of agile metrics (user stories, tasks, backlog tracking, burndown metrics) to analyze and improve sprint planning.
• Good knowledge of Application Development, Maintenance, Production and Support practices.
• General knowledge of IT Governance processes and frameworks such as COBIT or ITIL.
• Experience in implementing Human Resource Management Software.
• Strong ability to understand the stakes and benefits of an IT-APM initiative.
• Understanding of Application and Technical Architecture challenges and dependencies.
• Ability to understand and represent both the business and development teams.
• Ability to collaborate with various teams in a multi-national and multi-cultural environment. (Singapore, Malaysia, Indonesia, China, Hong Kong)
• Capacity to communicate with Management in a deliverable-oriented mindset.
• Understanding of Financial/Monetary/HR/Payroll/Education topics, basic knowledge of management accounting is a plus.

Responsibilities

Support the Billing/Payments Product Owner (BPPO)

Help Manage delivery and timeline of solution development from the billing/payments platform team to ensure that the overall delivery timeline for internal and external needs are met.

Help PO with the planning, scoping, and prioritization of projects to achieve short- and long-term goals.

Assist BPPO for outlining entire roadmaps and project requirements, goals, and constraints.
Business/Functional

Develop & document requirements, specifications and use cases for new product features based on business requirements.

Collaborate with various team members and stakeholders (BOBL Team, Product, Delivery, Sales) to lead the design, solutioning and definition of product features and support delivery, implementation, and execution.

Help liaise with billing/payments platform team to solution and create functional requirements tickets in accordance to require timeline.

Create test cases and regression scenarios, execution of test cases and ensure closure of SIT for user UAT.

Manage UAT phase with team members and ensure comprehensive testing is completed and bugs are resolved by billing/payments platform team.

Work with partners to implement new billing features for our customers in accordance with delivery timelines.

Requirements

working experience in billing/Payments experience and domain knowledge

Strong Project management skills

Experience in Microsoft Dynamics is a plus.

Position: Contract (1 year, renewable)

Mandatory Skills: Business Analysis, MySQL, Java

Job Role:

- Experience in Java, Spring framework, BIRT report, SQL and Oracle database

- Familiar with Sonar and Fortify scan to improve code quality

- Provide application support and application troubleshooting

- Provide production support, support user query and work on enhancements

- Perform impact analysis for enhancements, changes/fixes to system

- Perform workaround and problem resolution, i.e. analyze and classify issues, queries and issues reported by users

- Lead investigation of reported issues, identify root cause, implement workaround and fixes to resolve issues within agreed Service Level Agreement (SLA)

- Track all reported request, issues, etc. to closure and within SLA

- Able to work well with Team Lead, fellow colleagues and developers

- Able to update documentation

- Strong analytical and problem-solving skills

- Good command in English (written and verbal)

- Has experience in the following:

- Prepare and lead requirement gathering activities

- Gather, analyze and formalize user business processes and requirements

- Verify and validate the requirements and document them into documents

- Perform screen mockup and prototype to confirm requirements

- Understand the project scope and ensure requirements adhere to project scope

- Analyze and consider the integration between modules and interfaces with other systems

- Perform requirement traceability, identify out of scope requirements and escalate scope creep

- Review, identify and resolve conflicting, incomplete and inaccurate requirements

Zenith Infotech (S), being a Tech Recuritment for 27 years in Singapore, is seeking out a Business Analyst in PEGA Systems.

He or She should have adequte years of experience in this required role, comfortable to start with a 12 months contract role.

Requirements:

• Pega Platform - Business Analyst with Pega Background.
• Work with client PO to understand requirements, generate user stories, and ensure developers are building according to clearly written acceptance criteria.

Role: Business Analyst

Job level: 10+ yrs

Key Responsibilities:

• With direct experiences in Market Data Domain as part of the Enterprise Architecture.

• Well versed in enterprise architecture methodologies for Market Data Domain.

• Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions

• With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.

• Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms

• Analyse user (front to back office) requirements and formulate functional and technical design documents.

• Co-ordinate with vendor on specifications, build, delivery testing, and implementation.

• systems.

• Work with internal Change Control Management for deployment of changes.

• Work closely with internal infrastructure and security teams for implementations.

• Implement NeoXam’s DataHub software solutions at an enterprise level.

Key Requirements:

• Degree, IT Engineering, Business or Finance

• You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.

• Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco

• Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

• You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements

• You are fluent in English and are perfectly capable of evolving in an English-speaking environment.

• You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments

• You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided

• You have good teaching ability and a very good sense of organization and communication

• You are curious, proactive and a real team player

Responsibilities

Support the Billing/Payments Product Owner (BPPO)

Help Manage delivery and timeline of solution development from the billing/payments platform team to ensure that the overall delivery timeline for internal and external needs are met.

Help PO with the planning, scoping, and prioritization of projects to achieve short- and long-term goals.

Assist BPPO for outlining entire roadmaps and project requirements, goals, and constraints.
Business/Functional

Develop & document requirements, specifications and use cases for new product features based on business requirements.

Collaborate with various team members and stakeholders (BOBL Team, Product, Delivery, Sales) to lead the design, solutioning and definition of product features and support delivery, implementation, and execution.

Help liaise with billing/payments platform team to solution and create functional requirements tickets in accordance to require timeline.

Create test cases and regression scenarios, execution of test cases and ensure closure of SIT for user UAT.

Manage UAT phase with team members and ensure comprehensive testing is completed and bugs are resolved by billing/payments platform team.

Work with partners to implement new billing features for our customers in accordance with delivery timelines.

Requirements

At least 2 years working experience

Billing/Payments experience and domain knowledge

Strong Project management skills

Experience in Microsoft Dynamics is a plus.

Meet ASCENDA

Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to deliver magical moments for their customers. That’s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

Welcome to the future of customer engagement. Join us as we shape the future of banking, payments and fintech!

Join us as a Business Analyst

We are looking for a passionate Business Analyst to join our Loyalty team and

play a pivotal role in growing and optimising the loyalty proposition and experience for our clients. We're looking for entrepreneurial generalists that are looking to take on a challenging and high growth opportunity.

We have a fun, flexible and fast-paced work environment with lots of opportunities to:

• Implement your ideas quickly and see the immediate impact of your efforts
• Build and grow relationships with our client as an extension of their team
• Learn and grow within an open, driven, talented and diverse team with significant opportunities for career progression and cross-functional experience

What you’ll do

• As a Business Analyst you will be working together with the client-dedicated team, and will be at the intersection of the company's Product, Marketing, QA and Engineering teams contributing to the overall design, optimisation, execution and accuracy of the program.
• You will Lead requirements gathering workshops with the client and:
• Document the client requirements in a structured manner as a backlog
• Coordinate with internal stakeholders to identify risk and get the work items effort estimated
• Support the product and tech teams throughout the design, implementation and testing
• Lead, when required, product demo and training sessions with the client business teams and customer support teams
• Become the SME on the Ascenda product feature set as deployed for the client
• Take responsibility for the agreed client requirements to be considered as part of product feature enhancements, client custom enhancements (client-specific change requests) and broader future project phases.
• Support the BAU release management process by capturing and documenting all client requirements in accordance to Ascenda standard practices
• You will ensure client project documentation processes are adhered to with regards to the discovery and detailed design of the functional requirements.
• Support the QA team in the preparation, review and communication to the client of the project test strategy and test cases for SIT & UAT phases and support the teams during the SIT and UAT phases
• Work with the locally dedicated team to support our client and program engagement
• Supporting the Marketing Manager with end to end Campaign design, delivery and testing
• Supporting Analytics / BI teams by understanding and capturing future data & reporting requirements and working with the Business Intelligence team on delivering accurate reports and training to the end-users
• Supporting the management of incidents with the client and internal teams, ensuring the support is adhering to the agreed service levels and tracking to implementation of permanent counter measures.

What we are looking for

• 3-5 years of experience as a Business Analyst in Banking, Technology, Payments or similar industry.
• You are a generalist who cracks any and every problem with creative solutions
• You have experience leading and delivering solution designs with detailed requirements gathering and documentation, always with a view to keeping the understanding simple and contextual for others to follow
• You are comfortable with backlog grooming and prioritisation exercises to guide for efficiencies within releases and the product roadmap
• You are able to pull data (basic SQL & Excel), monitor & analyse campaign results, develop insights and put together compelling presentations for internal and external customers
• Areas of previous experience we are looking for:
• Gather detailed client requirements in client facing meetings and workshops
• Writing acceptance criteria to support Test Cases
• API executions, Batch files and data extract specifications
• Working with data sets, SFTP setup and file transfer flows
• Logical campaign setup rules, BI reporting
• Experience in working with Jira, Confluence, Google suite, Microsoft (Word, Powerpoint, Excel and Visio)
• Strong attention to detail, the ability to pinpoint possible problem areas
• Have a strong ability to multitask and effectively prioritise your responsibilities
• Exceptional written and oral communicator with experience pulling together efficient and client-friendly reports and presentations
• A team player that can engage in debate & drive consensus, and also give & take constructive 360 feedback
• You are curious by nature and enjoy understanding how things work across teams, departments and geographies.
• Bachelor’s degree or equivalent

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Nice to meet you, we are Ascenda.

Ascenda makes payments and banking rewarding! We are reimagining how the financial services industry builds deeper customer connections with innovative rewards.

Our premium SaaS solutions power loyalty for Fintechs and top-tier banks. Our clients include HSBC, Capital One, American Express, Virgin Money and Brex. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning financial services propositions all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to deliver magical moments for their customers. That’s why our solutions are beautifully simple to manage, easy & rapid to deploy, and deliver exceptional customer experiences.

Welcome to the future of customer engagement. Join us as we shape the future of banking, payments and fintech!

Join us as a Senior Business Analyst

We are looking for a passionate Senior Business Analyst to join our Loyalty team and play a pivotal role in growing and optimising the loyalty proposition and experience for our clients. We're looking for entrepreneurial generalists that are looking to take on a challenging and high growth opportunity.

We have a fun, flexible and fast-paced work environment with lots of opportunities to:

• Implement your ideas quickly and see the immediate impact of your efforts
• Build and grow relationships with our client as an extension of their team
• Learn and grow within an open, driven, talented and diverse team with significant opportunities for career progression and cross-functional experience

What you’ll do

• As a Business Analyst you will be working together with the client-dedicated team, and will be at the intersection of the company's Product, Marketing, QA and Engineering teams contributing to the overall design, optimisation, execution and accuracy of the program.
• You will Lead requirements gathering workshops with the client and:
• Document the client requirements in a structured manner as a backlog
• Coordinate with internal stakeholders to identify risk and get the work items effort estimated
• Support the product and tech teams throughout the design, implementation and testing
• Lead, when required, product demo and training sessions with the client business teams and customer support teams
• Become the SME on the Ascenda product feature set as deployed for the client
• Take responsibility for the agreed client requirements to be considered as part of product feature enhancements, client custom enhancements (client-specific change requests) and broader future project phases.
• Support the BAU release management process by capturing and documenting all client requirements in accordance to Ascenda standard practices
• You will ensure client project documentation processes are adhered to with regards to the discovery and detailed design of the functional requirements.
• Support the QA team in the preparation, review and communication to the client of the project test strategy and test cases for SIT & UAT phases and support the teams during the SIT and UAT phases
• Work with the locally dedicated team to support our client and program engagement
• Supporting the Marketing Manager with end to end Campaign design, delivery and testing
• Supporting Analytics / BI teams by understanding and capturing future data & reporting requirements and working with the Business Intelligence team on delivering accurate reports and training to the end-users
• Supporting the management of incidents with the client and internal teams, ensuring the support is adhering to the agreed service levels and tracking to implementation of permanent counter measures.

Job requirements

What we are looking for

• 6+ years of experience as a Business Analyst in Banking, Technology, Payments or similar industry.
• You are a generalist who cracks any and every problem with creative solutions
• You have experience leading and delivering solution designs with detailed requirements gathering and documentation, always with a view to keeping the understanding simple and contextual for others to follow
• You are comfortable with backlog grooming and prioritisation exercises to guide for efficiencies within releases and the product roadmap
• You are able to pull data (basic SQL & Excel), monitor & analyse campaign results, develop insights and put together compelling presentations for internal and external customers
• Areas of previous experience we are looking for:
• Gather detailed client requirements in client facing meetings and workshops
• Writing acceptance criteria to support Test Cases
• API executions, Batch files and data extract specifications
• Working with data sets, SFTP setup and file transfer flows
• Logical campaign setup rules, BI reporting
• Experience in working with Jira, Confluence, Google suite, Microsoft (Word, Powerpoint, Excel and Visio)
• Strong attention to detail, the ability to pinpoint possible problem areas
• Have a strong ability to multitask and effectively prioritise your responsibilities
• Exceptional written and oral communicator with experience pulling together efficient and client-friendly reports and presentations
• A team player that can engage in debate & drive consensus, and also give & take constructive 360 feedback
• You are curious by nature and enjoy understanding how things work across teams, departments and geographies.
• Bachelor’s degree or equivalent

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Job scope:-

• Responsible for the day-to-day administration and operational support to

the management.

• Track and prepare reports on the outputs of the different teams and

progress of the indicators.

• Assist in other data entries work, administrative matters.

• Prepare weekly management report and take minutes.

• Maintain data as part of good record keeping purposes.

• Perform any other ad-hoc office and admin duties as assigned by the

Management from time to time.

Job requirements:-

• At least Diploma or above.

• No experience required. Internal-training will be provided.

• Candidate must have basic command of English to communicate with

internal team members.

• Candidate must be computer literate.

• Candidate must possess good time management skills.

• Prefer candidate who have positive attitude and willingness to learn.

• Able to start work immediately or within short notice is advantageous.

• Working hours is Monday to Friday (8.30am to 5.30pm).

• Office is opposite Farrer Park MRT station.