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Cielo Talent Pte. Ltd.

Global Demand Planning Lead

Full-time

Singapore, Singapore

Business Management / Project / Planning

5 days ago

The Global Demand Planner will lead the demand planning process for our Instrument Manufacturing Center of Excellence, ensuring accurate and efficient..

The Global Demand Planner will lead the demand planning process for our Instrument Manufacturing Center of Excellence, ensuring accurate and efficient demand forecasts across multiple product lines, manufacturing processes, aggregation levels and time horizons. The Global Demand Planner will liaise with many functions including sales, marketing, finance, and operations to obtain product and market intelligence throughout the product and order lifecycle which influences demand and transform this into actionable insight and plans. This individual is a key participant in the execution of the S&OP process – building strong collaboration to build robust demand plan and deliver our commitment to stakeholders and customers. This role will champion new demand planning and S&OP processes and drive data-driven decision making in the planning processes.

Position Responsibilities/Duties:

Participates in all aspects of Sales and Operations Planning including providing leadership of the process when required.
Supports the assessment of impact related to various demand and supply chain scenarios across the order fulfillment process.
Supports the development of risk management strategies to mitigate potential supply chain disruptions and maximize customer satisfaction.
Collaborates with Order Management, Customer Operations and Supply Operation teams to address urgent customer orders and material shortages.
Ensures that customer requirements are understood by all stakeholders. Supports the identification and analysis of gaps between demand and product availability, providing actionable insights to support business objectives and optimize our customer fulfillment metrics.
Analyze historical sales trends, cycles, and seasonality, integrate sales and marketing inputs, develop & train forecasting model, and prepare detailed forecast data. Develop and refine statistical forecasts that incorporates all sources of demand including but not limited to new product introduction, refurbishment, support, demo, warranty, and trade sources. Reconcile significant variances and adjust models to reflect updated sales and market assumptions, working towards achievement of a consensus forecast.
Ensures solid documentation of monthly demand adjustments and assumptions by plant, product family, and sales. Communicates demand changes to relevant stakeholders and prepares for questions that may be posed during demand reviews,
Tracks and reports monthly forecast accuracy as well as other operational reports published by the Planning group.
Supports the development and implementation of new planning policies, standards, guidelines, technology and procedures.
Supports ramp-up / ramp-down demand planning for New Product Introductions, version changes, and obsolescence.
Analyze Material Requirements Planning (MRP) and Material Master data for accuracy and adjusts system parameters to achieve desired results. Adjusts and determines use of system parameters to achieve desired results.
Consults with management on long-range goals and business objectives.

Qualifications

Critical Skills & Behaviors:

Strong skillsets in communication and stakeholder engagement. Ability to adjust communication style to match audience and culture and can effectively influence others. Proven ability to build cross-functional and cross-departmental support, fostering a collaborative team culture and enhancing overall group effectiveness.
Customer-centric mindset to deliver outstanding service and strong drive to improve and change processes.
Sets clear performance standards for self and others; holds people accountable for results. Ability to work in a fast-paced operational environment under time constraints. Escalates issues to management and stakeholders clearly and quickly.
In-depth knowledge of MRP types and methodologies, with the ability to apply them effectively to meet diverse business requirements.
Experience and understanding of forecasting process and the use of various forecasting models to best predict demand through reduction of forecast error.
Experience of implementing use cases with advanced analytics and Artificial Intelligence with good understanding of digital tools and platform.
Understands the value and use of various forecast error metrics (MAD, MSE, MAPE, bias, etc).
Able to identify opportunities to reduce forecast error and improve value of demand plan.
Proficient with statistical and data analysis
Ability to identify process gaps or improvement opportunities and support the design solutions to address them. Possesses continuous learning focus; takes initiative to continually expand knowledge base and return learning to the organization.
Effective in creation and maintenance of process documentation and records. Excellent written oral communication and process documentation skills.

Required Education & Experience:

Bachelors, Masters, University Degree or equivalent in business or technically related field.
Experience in manufacturing & supply chain for high-mix-low volume, and/or, life-science instrument products is preferred.
Experience in advanced analytics and/or AI/ML models is preferred.
Minimum of 8 years of experience in leading demand planning as part of the Sales & Operations Planning process, managing the development of demand forecasts, developing statistical forecasts, and evaluating forecast results or related experience.
Advanced experience with Microsoft Excel.
SAP or related ERP experience.