Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations (SSOE) team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.
The ASEAN SSOE team is looking for a talented, driven, self-motivated Business Analyst to join an organization that is responsible for driving Business and Sales Operations across the ASEAN Region. This is a unique opportunity to play a key role in a fast-growing business, to provide significant value and support to the ASEAN team.
The Business Analyst is expected to operate with significant autonomy, owning and leading key workstreams and serve as the subject matter expert to fulfil data-driven demands. The ideal candidate should proactively identify and lead opportunities to drive operational and commercial excellence. This includes 1/ identifying problems with significant business impact and lead analysis to produce digestible business intelligence and insights that provide significant business value 2/ leading workstreams aimed at driving operational excellence through automation and through design and ownership of business reporting templates/data packs for key mechanisms (Annual Planning, Business reviews, etc) 3/ supporting the sales ops team to drive timely resolution of critical sales operational issues impacting revenue or field performance/productivity. To do this effectively, the Business Analyst should have deep understanding across various aspects of the business (Sales, Partner, Marketing, Operations, Services teams) in order to surface information and insights, and drive the orchestration required to make optimal business decisions.
This is a hands-on role and the candidate should have deep expertise in data analytics, visualization and dashboard management with the ability to flex among various data tools according to the problem and data. The ideal candidate should be detail-oriented, analytical, and possess creative problem-solving abilities. You should possess good communication and project management skills, is customer obsessed and able to communicate complex business insights, both verbally and in writing, in a clear and precise manner. You must be a self-starter with a bias towards independent problem solving, have a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs and balance business dynamics despite constraints. You should also have the ability to work with and influence a broad range of stakeholders.
Key job responsibilities
Business Partner:
- Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence.
- Partner closely with SSOE team, Sales Leaders to drive Pan ASEAN initiatives to drive commercial success and operational improvements (pipeline targets, pipeline hygiene etc)
Mechanism support and enhancement:
- Lead workstreams aimed at automation and driving operational improvement for immediate and broader business.
- Support key sales planning and reporting mechanisms (e.g. Annual Planning, Quarterly Business Review, Monthly Business Review) with data, scalable templates and insights.
- Proactively identify and implement operational processes and/or reporting that simplify, standardize and enable operational excellence.
- Identify, and propose new metrics, dashboards, scorecards to monitor and improve our business.
Reporting and insights:
- Independently define analytical approach to solve complex analytics problems with the ability to flex among various data tools according to the problem and data
- Design and implement scalable solutions to generate actionable business insights from large complex datasets.
- Generate financial and operational performance analysis and reports that align to, and simplify monthly business reviews, annual planning, and forecasting processes.
- Derive recommendations from analysis that have impact on multiple teams and provide significant business value
- Resolve sales operational issues end to end in a timely manner.
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Basic qualifications
- Bachelor’s degree in a quantitative field such as Mathematics, Statistics, Engineering, Computer Science, Economics, Finance, or related field
- 8+ years of industry experience in data analysis
- Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, etc.)
- Deep expertise in Salesforce, SQL, Python and manipulating large data sets
- Deep expertise in data visualization software (QuickSight, Tableau) for effective data and insights presentation.
- Strong and effective written and oral communication to convey findings, with a track record of presenting to senior management
Preferred qualifications
- Great organizational skills and attention to detail; able to execute and prioritize multiple tasks simultaneously
- Experience working within a high-growth, technology company (e.g., cloud, SaaS, PaaS)
- Experience working with Salesforce, Anaplan
- Able to operate in a lean, fast-paced organization-turning ideas into concrete action plans
- Able to develop strong and productive relationships across peer organizations that foster collaboration and best practice sharing
