Total 4 job vacancies by Alphaeus Pte. Ltd.

About the job:

• Monitor systems, applications, and network infrastructure events 24x7x365 using monitoring tools.
• Able to perform first call resolution, troubleshooting problems with hardware and software, including responding to support requests from users
• Identify and perform L1 analysis of incidents based on SOP and resolve the incident, escalate incidents to Level 2 support engineers where required.
• Perform daily activities as documented in the daily checklist.
• Monitor, track and update the change management activities & routine activities.
• Ensure that all outstanding activities/tasks are documented and handed over to incoming shift.

About you:

• At least two (2) years as a command centre operator with 12-hrs shift rotation;
• At least three (3) years of IT experience with hands-on experience on MS Windows or Unix platform;
• At least two (2) years of Incident Management experience;
• At least ITIL V3 Foundation Certification

Job Responsibilities

• Carry out periodic checks of data center hardware and facility systems according to organizational guidelines.
• Escalate any issue to relevant parties according to organizational guidelines.
• Obtain the existing DC Operation documentation including details on DC facilities, network and server monitoring, storage and backup monitoring, batch operations and batch job scheduling.
• Attend the knowledge transfer to be conducted by the outgoing service provider/s.
• Conduct shadowing and reverse shadowing of the daily DC operation tasks.
• Ensure all the DC Operations documentation is updated.

Requirements:

• Possesses minimum Higher NITEC in IT or related discipline
• Able to commit for 12 hours shift
• Comfortable working in healthcare sector, this role required the incumbent to take MMR and TDAP vaccine.

Responsibilities:

• Manage Data Center facility including;
• Lighting check
• Airflow check
• Ensure racks are lock
• Ensure no condensation
• Door access are in operation
• Emergency exit path is obstruction free
• No safety hazard
• Coordinate with vendor requesting to access the Data Center for any repair, upgrade, or installation of equipment.
• Daily Routine DC healthy check (Such as temperature, humility, power, server, and network switch).
• Respond to Data Center incident such as power trip, fire alarm, water leak, high temperature etc and escalate or report to relevant party/personnel.
• Cabling and troubleshooting the networking cable.
• Monitoring of Server and Network availability status.
• Monitoring of server antivirus definition ensuring up to date and escalation if not so.
• Monitoring of status of Data Center with DCIM.

Requirements:

• This require candidate to put on safety helmet, safety vest, and safety shoe.
• Must have minimum 2 years working experience as Data Center Operator

Responsibilities:

• Manage Data Center facility including;
• Lighting check
• Airflow check
• Ensure racks are lock
• Ensure no condensation
• Door access are in operation
• Emergency exit path is obstruction free
• No safety hazard
• Coordinate with vendor requesting to access the Data Center for any repair, upgrade, or installation of equipment.
• Daily Routine DC healthy check (Such as temperature, humility, power, server, and network switch).
• Respond to Data Center incident such as power trip, fire alarm, water leak, high temperature etc and escalate or report to relevant party/personnel.
• Cabling and troubleshooting the networking cable.
• Monitoring of Server and Network availability status.
• Monitoring of server antivirus definition ensuring up to date and escalation if not so.
• Monitoring of status of Data Center with DCIM.

Requirements:

This require candidate to put on safety helmet, safety vest, and safety shoe.

Must have minimum 2 years working experience as Data Center Operator