• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities to sharpen Production stability, stakeholders experience and overall service quality.
• Identifying opportunities for automation within production processes to streamline operations and reduce manual intervention.
• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and chairing all investigation activities.
• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.
Good years of IT experience as Level 1 Production Operations engineer.
• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and optimisation.
• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance operation efficiency.
• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to enhance operational efficiency.
• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc. • Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
• Able to work shift duties. -The shift hours are as follow:
▪ 1st shift - 7:00 am to 3:00 pm
▪ 2nd shift - 2:45 pm to 10:30 pm
▪ 3rd shift - 10:15 pm to 07:15 am
o The 8-day rotational shift pattern is as below:
▪ Two days 1st shift, followed by
▪ Two days 2nd shift, followed by
▪ Two days 3rd shift, followed by
▪ Two off days.
