Total 7 information technology job vacancies in Manufacturing / Production category in d10 ardmore bukit timah holland road tanglin

Who we are

Open Government Products (OGP) is a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at https://hack.gov.sg/

Projects we have worked on include:

Covid-19 Vaccination National Appointment System - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

Data.gov.sg - An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

Parking.sg - A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

FormSG - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

Isomer - Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

RedeemSG - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

PaySG - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

An overview of other OGP products can be found on our website: https://www.open.gov.sg/products/

What does a Product Operations Specialist do?

As a Product Operations Specialist in the healthcare team, you scale the success of the product by upholding user satisfaction, providing feedback insights, and strengthening operational practices.

The ideal candidate should have the passion and desire to achieve high customer satisfaction, communicate effectively with a range of stakeholders, gather feedback to improve our products, and take initiative to drive product success. Due to the nature of the work, this role is primarily in person, and regular visits to public healthcare institutions is expected.

Concretely, you are expected to:

• Work closely in a product team with Product Managers, Engineers and Product Designers to continually improve our products
• Maintain a close partnership with a range of stakeholders, from end users to senior management, to support product deployment
• Set up and maintain product support workflows, automations, guides, and tooling
• Set up and maintain user onboarding documentation, such as guides, FAQs, and training materials
• Gather and maintain user feedback in the form of dashboards for further analysis
• Identify key issues from user feedback, and deliver user insight to the team for further product development
• Optimise internal and external workflow and documentation to improve team efficiency
• Identify opportunities to increase user adoption by implementing propagation strategies, improving user onboarding experience, and managing user training

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

We need someone like this

We look for individuals who take lots of initiative, enjoy the puzzle of solving open-ended problems, and are confident in challenging the status quo. Our team figures out the best way forward, not wait for instructions.

Public service is the core of what we do. This at times means ignoring political pressures and pushing things through for what is best in public interest.

We are looking for people who demonstrate these skills:

• Able to empathise with users, identify the root of the problem they are facing, and problem-solve independently.
• Communicate and work effectively with a range of users, from end-users to senior management.
• Ability to drive change and chart a direction when working on open-ended problems.
• Strong ability in operations, with experience in product development, customer success, strategy, or operational efficiency. Prior experience in product operations or product management in a fast paced environment is a bonus.
• Demonstrated outcomes in prior work and personal projects matter more than academic degrees.
• Feel comfortable with technical concepts and are able to explain how our products work to a range of audiences.
• Demonstrated technical ability and skills are a plus point.

Who we are

At Open Government Products, we are an experimental tech team within the government, committed to improving society through technology. We’re passionate about solving complex problems, designing for public good, and building delightful digital experiences that have a lasting impact on society.

Our multidisciplinary team of engineers, designers, and product managers build products that make public services more intuitive, efficient, and impactful. We rapidly prototype, test, and launch solutions that address real societal challenges, bypassing bureaucracy to deliver change where it matters most.

Projects like Data.gov.sg, Parking.sg, FormSG, and Vaccine.gov.sg are just a few examples of how we've made a difference in the lives of citizens. You can learn more about our products on our website.

Products we’ve built

You can read about all our products at open.gov.sg/products. A few examples:

• Covid-19 vaccination system – Book vaccine appointments at clinics nationwide
• Data.gov.sg – Open data repository with real-time APIs
• Parking.sg – Pay for parking and extend your time-slot in seconds
• FormSG – Form manager that has eliminated most paper forms in government, with pioneered zero-knowledge features
• Isomer – Static government websites at a fraction (10%) of the cost

The role

As a Lead or Principal Product Designer, you will play a pivotal role in shaping the design direction of critical government products, ensuring they are user-centred and strategically aligned with policy goals. You will spend about two-thirds of your time on hands-on design work, leading efforts for highly complex products or platforms, translating user insights into refined and intuitive experiences. The remainder of your time will focus on design strategy, mentorship, and leadership, depending on your career aspirations and the team's needs.

Your impact will extend across the organisation—whether it's simplifying disconnected services, elevating the design craft of your team, or driving organisational design standards that inspire change across multiple government agencies. You’ll use your expertise to solve ambiguous, open-ended problems and create innovative design systems that accelerate productivity and improve the public’s interaction with the government.

Who we're looking for

• Proven experience in product design: We value practical experience and a portfolio that demonstrates your ability to design impactful products and experiences. While specific degrees are less important, we seek candidates with more than 10 years of experience in digital product design.
• Excellence in craft with an eye for details: You possess an exceptional eye for detail and a keen sense of visual design. Your portfolio should highlight your past work and your ability to clearly articulate the reasoning behind your design decisions.
• Passion for user-centred design: You are deeply committed to designing with the user in mind. You bring hands-on experience with user research methodologies and have a strong understanding of mobile-first and responsive design principles.
• Proficiency with design tools: You are highly skilled in Figma and Adobe Creative Suite. Experience with web technologies such as HTML, CSS, and JavaScript is a valuable plus.
• Effective communication: You are adept at bridging the gap between users and engineers, incorporating feedback from non-technical stakeholders and communicating design details clearly to technical teams for seamless implementation.
• Proactive mindset: You are not content with the status quo and are eager to drive change. You take initiative to make things happen, particularly when it comes to pushing for improvements and innovation in government services.
• Commitment to public good: You are motivated by a desire to make a meaningful impact on society. As a public servant, you are willing to challenge political pressures and policies when they do not align with the best interests of the public.

Why work with us?

At Open Government Products, you will have the opportunity to work on projects that make a tangible difference in society. With 70% of our initiatives starting from the ground up, you will have the ownership and freedom to influence products that shape how citizens interact with their government. Join us in using technology for public good, driving innovation, and building a better future for society.

About Us

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. In addition to running LawNet, LTS manages the technology driving SAL’s support services for Singapore’s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

REPORTING STRUCTURE

The Assistant Manager (LawNet Product Operations) will report to the Deputy Director (Product Management). You will oversee and ensure defined product releases of LawNet are on schedule.

KEY RESPONSIBILITIES

• Oversee and ensure defined product releases of LawNet are on schedule.
• Assist with analysis of internal and external stakeholders needs and desires by market research, surveys or user group testing.
• Support product ideation, technical development, product testing, launch, end-user training and rollout.
• Assist in the planning of product release plans with product managers and prepare artefacts for delivery of new functionalities to external stakeholders.
• Recommend new tools and processes within the product team to ensure adequate visibility for stakeholders on progress and enable an efficient product management practice.
• Embody and champion the product vision, roadmap and growth opportunities to the development teams and stakeholders.
• Analyze feedback from users and usage data to identify new opportunities or problems that the product should address.
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Assist in the operational preparation of user feedback sessions and support the synthesis efforts.
• Evaluate release risk and provide advice and guidance to stakeholders and business units.
• Complete product operational activities by scheduling and coordinating within the product team and internal stakeholders; and following up on work results.
• Create relevant product documentation for stakeholders’ reference.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.

SKILLS AND QUALIFICATIONS

• At least Diploma in Information Technology / Business Management.
• Bachelor's Degree in Information Technology / Business Management is preferred.
• Experience in software product management, or as an associate product manager, with successes in (1) understanding the end-user and driving product adoption, and (2) delivering products on-time and defining product success metrics ensuring commercial relevance.
• Technical background with understanding and/or hands-on experience in software development and web technologies.
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills.
• Team player who is independent, resilient and resourceful.
• Comfortable working in a fast-paced and dynamic environment.
• Proven track record of exceeding KPIs.
• Proven ability to collaborate with internal and external stakeholders.
• Experience in liaising with government stakeholders and working with public sector systems is an advantage.
• Strong metrics and analytical orientation.
• Able to multi-task within tight deadlines.
• Excellent written and verbal English communication skills, with strong presentation skill.
• Background operating in Legal practice will be a plus.
• Proficient in the use of Microsoft Office applications (e.g. Excel, Word, PowerPoint, Outlook, SharePoint) and digitally proficient to learn the use of new tools.

The level of offer and appointment designation will be commensurate with applicants’ relevant experience and track records. Successful candidate will be offered a 2-year contract in the first instance.

Objectives of the Position

Responsible for overseeing day-to-day operational product management within the product portfolio. Ensure operational excellence is achieved within the assigned business area, closing gaps between business management and functional units.

Main Tasks

Operational Excellence - day to day

• Accountable for company standards in organization and product compliance.
• Training for key stakeholders on standards, formulations, packaging.
• Active portfolio management to reduce formulation complexity & managing the rationalization of the segment product according to the strategy.
• Continuous value optimization striving efficiency and cost optimization in existing operations processes
• Defining and coordinating business models and packaging concepts for products in the respective segment portfolio.

Product Launch Excellence - Operational Readiness Manager for all launches

• Launch coordination across several functions such as: master data, supply chain, packaging and labeling, regulatory, quality assurance and product launch related operations.
• Definition and supply coordination of the product and packaging.
• Know how transfer across the regions, lead the Product Launch processes.
• Accountable for on-time product launches.

Master data Manager for Segment products from all involved regional manufacturing sites

• Accountable for the appropriate Master Data set-up and Consistency through all documents.
• Manages the overall operations launch process and provides process technology support for formulated products manufactured in-house and in contract manufacturing facilities.
• Overall management and ownership of the Operations Launch Process (ORT) .
• Supports site selection and startup of new products.
• Technology resource for startup operations and troubleshooting for assigned products.

Requirements

• Bachelor degree of Engineering, Scientific Discipline or other related field.
• Minimum 5 years of experience in a manufacturing setting, logistic or other related filed.
• Understanding of Marketing/Sales concepts and strategy
• Project Management in interdisciplinary and international teams
• Experience with ERP and/or SAP Software Systems
• Critical and strategic thinking skills. Str technical and interpersonal skills

Job Description:

Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or, acts as a team leader of a development team with responsibility for major components of the more complex systems.

Develops project plans, detailed system and other functional specifications and user documentation for major systems.

Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.

Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.

Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.

Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.

Monthly writing of reports on systems-related topics, system requirements, information strategy, etc.

Facilitates communications between GSD and its clients for good client relations.

Provides guidance to, and may supervise, new/junior staff, consultants, etc.

Responsible for defining strategic direction for ICT to the Secretariat. It provides oversight of ICT programmes, budgets and decision-making to ensure alignment with the Secretariat’s overall ICT strategy.

About us

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. In addition to running LawNet, LTS manages the technology driving SAL’s support services for Singapore’s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

Responsibilities

• Builds great products that stakeholders love to use on time and within budgets assigned.
• Determines internal and external stakeholders needs and desires whether by market research, surveys or user group testing.
• Leads or participates in product ideation, technical development, product testing, launch, end user training and rollout.
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Leads or participates in the planning of product release plans and set the expectation for delivery of new functionalities.
• Defines product vision, roadmap and growth opportunities to the development teams and stakeholders.
• Plays an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Establishes shared vision across organisations by partnering with key internal business stakeholders.
• Evaluates risk and provide advice and guidance to stakeholders and business units.
• Builds business cases for products and features, and analysing performance.
• Assesses market competition by comparing SAL’s products to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales to develop product sales strategies.
• Assesses product market data by calling on customers with sales and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
• Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
• Oversees change management and delivery of customer-facing services, including helpdesk and service bureaux services.
• Completes operational requirements by scheduling and assigning team members; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies; on the job coaching.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

• Proven track record in product management, or as an associate product manager, with successes in:

1. understanding the end-user and driving product adoption;
2. analysing end user requirements;
3. delivering products on-time and within budgets for internal / external stakeholders.

• Technical background with understanding and/or hands-on experience in software development and web technologies.
• Legal qualifications and experience in litigation and/or dispute resolution practice is an advantage.
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills.
• A team player.
• Comfortable working in a fast-paced and dynamic environment.
• Proven track record of exceeding KPIs.
• Proven ability to collaborate with internal and external stakeholders.
• Experience in liaising with government stakeholders and working with public sector systems is an advantage.
• Strong metrics and analytical orientation.
• Excellent written and verbal English communication skills, with strong presentation skill.

About us

LawNet Technology Services (LTS) is a wholly-owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. LTS is the technology company behind LawNet, a one-stop law practice portal providing a complete suite of information and transactional solutions for the Singapore and global legal community.

Responsibilities:

• Oversee development of LawNet on time and within budgets assigned
• Determine internal and external stakeholders needs and desires whether by market research, surveys or user group testing
• Lead product ideation, technical development, product testing, launch, end user training and rollout
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Define product vision, roadmap and growth opportunities to the development teams and stakeholders
• Build business cases for products and features, and analysing performance
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Establish shared vision across the company by partnering with key internal business stakeholders
• Evaluate risk and provide advice and guidance to stakeholders and business units
• Assesses market competition by comparing the LawNet to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales to develop product sales strategies.
• Assesses product market data by calling on customers with sales and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
• Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
• Completes operational requirements by scheduling and assigning team members; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

• Proven track record in software product management, or as an associate product manager, with successes in:understanding the end-user and driving product adoption;
  analysing end user requirements;
  delivering products on-time and within budgets for internal / external stakeholders
• Technical background with understanding and/or hands-on experience in software development and web technologies
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills
• A team player
• Comfortable working in a fast-paced and dynamic environment
• Proven track record of exceeding KPIs
• Proven ability to collaborate with internal and external stakeholders
• Experience in liaising with government stakeholders and working with public sector systems is an advantage
• Strong metrics and analytical orientation
• Excellent written and verbal English communication skills, with strong presentation skill
• Background operating in Legal practice will be a plus