JOB DESCRIPTION:

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Knowledge of Airline Domain.

8. Knowledge in Splunk & Datadog

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment & release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Responsibilities

• To collect the requirements, design, develop, configure, test, implement, support and improve ServiceNow

• ITSM tool.

• Customize ServiceNow applications, modules, forms, workflows, and user interfaces based on business requirements.

• Analyse the business operation needs and translate into technical requirement

• To support, troubleshooting, administration, perform patching and upgrades of ServiceNow;

• Write server-side scripts, client-side scripts, business rules, and UI policies using ServiceNow's scripting language.

• Customize and extend ServiceNow functionalities using platform features like Business Rules,

• Script Includes, UI Actions, UI Macros, and Service Portal.

• Collaborate with cross-functional teams, including system administrators, business analysts, and project managers, to deliver successful ServiceNow projects.

• Provide technical support and troubleshooting assistance to end-users for ServiceNow applications and functionalities.

• Advise on tools technology adoption based on business & technical consideration.

• Propose integration strategies for the various technology components to achieve a holistic solution.

Requirements

• Minimum 3 years’ experience with implementation and support of ServiceNow modules.

• Must have ServiceNow certification, (e.g., Certified Application Developer)

• Three (3) or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products

• Two (2) or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development

• Two (2) or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)

• Knowledge and experience integrating ServiceNow using platform APIs and integration tools is a MUST.

• Hands-on development and customization of ServiceNow applications.

• Solid understanding of web technologies such as HTML, CSS, and RESTful APIs.

• Strong communication and interpersonal skills.

Licence no: 12C6060

JOB DESCRIPTION

Job Title

Production Support Engineer – Java (Agency Contract)

Occupation

SOFTWARE ENGINEER

Job Description & Requirements

About the Client:

Our client is MNC company

Responsibilities:

• A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users.
• Analyzing these and either responding to the end user with a solution or escalating it to other IT teams.

Skills/Requirement:

• Good working experience with Java Production support and Unix Shell scripting with Basic SQL understanding.
• Experience in Production Support.
• Strong analytical skills.
• Experience working with Jira.
• Ability to interact with operations, developers and managers seamlessly, get on to recovery calls with the concerned stakeholders and provide workarounds to blocking issues seamlessly with a quick turnaround time. Should also be able to (work with other teams to) put permanent fixes in place for such issues in the upcoming release.
• Good to have exposure into Devops Tools.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Responsibilities

• To collect the requirements, design, develop, configure, test, implement, support and improve ServiceNow

• ITSM tool.

• Customize ServiceNow applications, modules, forms, workflows, and user interfaces based on business requirements.

• Analyse the business operation needs and translate into technical requirement

• To support, troubleshooting, administration, perform patching and upgrades of ServiceNow;

• Write server-side scripts, client-side scripts, business rules, and UI policies using ServiceNow's scripting language.

• Customize and extend ServiceNow functionalities using platform features like Business Rules,

• Script Includes, UI Actions, UI Macros, and Service Portal.

• Collaborate with cross-functional teams, including system administrators, business analysts, and project managers, to deliver successful ServiceNow projects.

• Provide technical support and troubleshooting assistance to end-users for ServiceNow applications and functionalities.

• Advise on tools technology adoption based on business & technical consideration.

• Propose integration strategies for the various technology components to achieve a holistic solution.

Requirements

• Minimum 3 years’ experience with implementation and support of ServiceNow modules.

• Must have ServiceNow certification, (e.g., Certified Application Developer)

• Three (3) or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products

• Two (2) or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development

• Two (2) or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)

• Knowledge and experience integrating ServiceNow using platform APIs and integration tools is a MUST.

• Hands-on development and customization of ServiceNow applications.

• Solid understanding of web technologies such as HTML, CSS, and RESTful APIs.

• Strong communication and interpersonal skills.

Licence no: 12C6060

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business

Requirements:

• Experience in Production or Application Support
• Have used Java, SQL (MySQL or MS SQL), Shell Scripting, Linux
• Ability to perform impact analysis in a structured manner.
• Experience in application implementation projects in financial institutions would be advantageous.

Kindly indicate Production Support - 105 on the subject

Interested applicant may send their CV in MS Word format to [email protected] with subject title: Production Support - 105

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

Job Objectives

As part of Digital bank L3 support team, we are looking for senior developers who have good knowledge in J2EE development.

Key Responsibilities

· As a Level 3 Production Support Developer need to Investigate production incidents for root cause; fix defects raised in production environment and support development for CRs.

· Update Jira, Confluence with change details

· Coordinate with peer developers, Platform team to get solution reviewed, code reviewed

· Coordinate with testing team to ensure defects are addressed on priority.

· Participate in daily defect triage meetings, Code handover sessions and other Agile ceremonies.

· Ensure code merged on regular basis to git.

· Take end-to-end ownership on production defect fixing until released to production.

Interface with the development teams, business teams, Level 2 teams, Shared services teams and other teams to achieve desired results.

Key Requirements

· At least 10 years of JEE development experience

· Hands on technologist with immense interest in trying out new architectures, frameworks, programming languages or concepts.

· Experience in development of Microservices using Spring boot

· Exposure to following:

o Apache Camel integration framework, XML, SOA Architecture, Object Design and Modeling, DevOps (Git, Jenkins, Maven, Artifactory, Sonarcube, etc.), Axway API gateway, Intellij

· Experience with using RDBMS (Oracle / Maria DB / SQL Server) and at least one of NoSQL (Mongo) database.

· Implementation knowledge of design patterns, Transaction handling and Oops concepts

· Experience in developing with testing frameworks such as Junit, Mockito.

· Hands on experience on shell scripts and proficiency in using Linux/bash shell.

· Understanding of Continuous build and Integration methodologies.

· Experience in integrating and using wide variety of open source technologies and cloud services

· Go getter attitude in getting things done with minimal supervision

· Able to work extended hours and over weekends to support Prod releases / investigation of Incidents

· Experience in Kotlin / Android development is a Plus

· Experience working in a L4 preferable.

Note:

Banking and financial services experience / working in large implementation is necessary.

Responsibilites:

Production Support Engineer is to coordinate support service for cross-functional regional Wholesale Banking applications.

• Work closely with other support teams and development teams to the incidents, problem and users queries are resolved within SLA Responsible for availability, incident, problem and capacity management for the applications in scope
• Drive technical remediation in line with agreed non-functional requirements
• Ensures essential process / procedures are followed and contribute to defining standards.
• Communicate complex technical issues to business users in a language they understand.

Requirement:

• Diploma / Bachelor's degree required in Computer Science, Information Systems or equivalent.
• Minimum 5 years of experience working in Banking production support.
• Experience with Java, Unix/Linux, MQ, WebLogic, Oracle, UNIX Shell scripting, SQL
• Experience in Internet banking applications and mobile banking applications.
• Minimum of 3 years experience in L2 / L3 support in a Production Support is mandatory
• Experience in Batch Schedulers Control M, Autosys, Cron and scripting Unix Shell or Python
• Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk
• Strong understanding of ITIL methodology.