Total 26 tech support job vacancies in Manufacturing / Production category in D07 Golden Mile, Middle Road

Job Description:

We are seeking a dynamic Production Support Specialist with recent experience in Java J2EE applications to join our team. This role is ideal for professionals with a background in IT who are eager to learn, thrive in a collaborative environment, and possess a strong commitment to quality and meeting service level agreements (SLAs).

Key Responsibilities:

1. Application Support and Maintenance:

· Provide support for Java J2EE applications, ensuring smooth operation and resolving issues promptly.

· Troubleshoot and debug web applications, batch jobs, and middleware services like JBoss.

· Work with databases such as MariaDB and use SQL queries for troubleshooting and analysis.

2. Technical Expertise:

· Utilize Unix commands and scripting for routine operations.

· Manage job scheduling tools, MQ setup, and Connect:Direct (C:D) configurations.

· Monitor and maintain applications to meet defined SLAs.

3. Collaboration and Problem-Solving:

· Collaborate with team members and stakeholders to resolve issues effectively.

· Take ownership of tasks and follow through to resolution with a focus on quality.

4. Continuous Improvement:

· Stay updated with industry trends and developed knowledge of the banking domain (if applicable).

· Exhibit a willingness to learn and expand technical skills, including shell scripting and job scheduling.

Requirements:

Educational Background:

• A bachelor’s degree in IT or Computer Science.

Technical Skills:

• Recent experience working with Java J2EE applications.

• Intermediate knowledge and hands-on experience with:

· SQL (query writing and analysis).

· Linux/Unix commands and environments.

· Web applications, batch jobs, and middleware tools like JBoss.

• Familiarity with job scheduling, MQ setup, and Connect:Direct configurations is a plus.

• Exposure to the banking industry is advantageous.

We are seeking a product manager for our client ST Engineering.

Title: Product Manager

Responsibilities

• Conduct and analyse market research on commercial-defense products with AI technologies to identify market demand, growth opportunities and competitive threats

• Translate global and regional market intelligence into actionable insights that inform strategic product direction and commercial planning

• Provide senior leadership with clear, data-driven reports on market trends, customer demands, and emerging technologies that could influence business strategy

• Ensure compliance for advanced networks, sensors, and AI technologies by managing certification processes and maintaining adherence to industry regulations

• Develop and optimize pricing strategies for networks, sensors, and AI-based solutions that balance profitability with competitive positioning

• Lead the development and execution of GTM strategies for advanced networks, sensors, and AI products, targeting both regional and global market penetration

• Partner with the Product Managers, Marketing and International Business to execute GTM plans that align with customer needs and business objectives

Requirements

• Degree in Business, Engineering or a related field; advanced degree (MBA or M.S.) or certifications in Digitalisation, AI and Data Science

• Experience: 5+ years in start-ups or corporate roles in commercial business functions that focused on business model innovation, go-to-market analysis, compliance and commercialisation in the AI, telecommunications and tech sectors

• Solid understanding of market dynamics and regulatory requirements, with in-depth knowledge of compliance and certification processes relevant to the industry

• Develop and implement pricing strategies and go-to-market plans

• Proficiency with advanced networks and sensors with AI applications

• Strong written and verbal communication skills, with experience in delivering markets, business and commercialization insights and recommendations to senior management

• Exceptional organizational skills and the ability to manage complex, cross-functional initiatives with multiple stakeholders

• Experience leading teams and fostering collaboration across product, finance, and commercial departments

• Working location is Jurong East/Ang Mo Kio

• Singaporean only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

We are seeking a product manager for our client ST Engineering.

Title: Product Manager

Responsibilities

• Conduct and analyse market research on commercial-defense products with AI technologies to identify market demand, growth opportunities and competitive threats

• Translate global and regional market intelligence into actionable insights that inform strategic product direction and commercial planning

• Provide senior leadership with clear, data-driven reports on market trends, customer demands, and emerging technologies that could influence business strategy

• Ensure compliance for advanced networks, sensors, and AI technologies by managing certification processes and maintaining adherence to industry regulations

• Develop and optimize pricing strategies for networks, sensors, and AI-based solutions that balance profitability with competitive positioning

• Lead the development and execution of GTM strategies for advanced networks, sensors, and AI products, targeting both regional and global market penetration

• Partner with the Product Managers, Marketing and International Business to execute GTM plans that align with customer needs and business objectives

Requirements

• Degree in Business, Engineering or a related field; advanced degree (MBA or M.S.) or certifications in Digitalisation, AI and Data Science

• Experience: 5+ years in start-ups or corporate roles in commercial business functions that focused on business model innovation, go-to-market analysis, compliance and commercialisation in the AI, telecommunications and tech sectors

• Solid understanding of market dynamics and regulatory requirements, with in-depth knowledge of compliance and certification processes relevant to the industry

• Develop and implement pricing strategies and go-to-market plans

• Proficiency with advanced networks and sensors with AI applications

• Strong written and verbal communication skills, with experience in delivering markets, business and commercialization insights and recommendations to senior management

• Exceptional organizational skills and the ability to manage complex, cross-functional initiatives with multiple stakeholders

• Experience leading teams and fostering collaboration across product, finance, and commercial departments

• Working location is Jurong East/Ang Mo Kio

• Singaporean only

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

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WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-9 years of relevant experience (L2/L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute to effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and user’s queries are resolved within SLA

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competence in Microsoft Excel, PowerPoint and Word documents

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume.

Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

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WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR44423

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Provide 24x7 production support onsite / offsite.

· Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

· Manage and respond to users on timely manner.

· Log incident ticket for production issues and user queries

· Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

· Prioritize defects and plan for production release based on defect criticality or align with quarterly release

· Follow up on defect and incident closure and meet incident closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Make sure system availability as per respective agreed SLA

· Support EOD batch run

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project / development team before enhancement release

· Ensure application documentation is properly updated for each production release

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· At least 10 years of Mainframe experience.

· At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.

· Cards and payments domain Knowledge.

· Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.

· Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.

· Prior application or production support experience is a plus

Technical Skills

· Mainframe, Cardlink

· COBOL, JCL, VSAM, CICS, Ezytrieve

· Microsoft Office.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

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WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support & Development

Job Requisition Number: MB001/1/Nov/2024

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Requirement

ü 5+ years of experience production support & development , and 6+ years of IT industry experience

ü Experience in application support role for min 4 years for support

ü Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies.

ü 1st & 2nd Level trouble shooting of payment applications issues.

ü Experience in programming languages such as JAVA/J2EE.

ü Experience in Unix commands , SQL queries

ü Knowledge of web applications, batch jobs, JBOSS, MariaDB, Oracle, Shell

ü Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

ü Liaise with infra & Vendor & e defect and infra related issue to internal team and external vendors

ü Escalate the incident or problem cases to team lead or manager where necessary.

ü Strong written, oral communication skills and able to manage user / vendor / customer

ü Responsible for software development, developing new enhancement for the systems, system debugging, bug fixes, production deployment, co-ordinate with user for user acceptance test

ü To monitor, support and maintain the Banking payment applications

ü Good to have knowledge in F5, loadbalancer, Proxy, HSM

ü Good to have knowledge cheque clearance system

ü Domain knowledge of the financial/banking sector.

ü Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: IT Production Support Engineer

Job Requisition Number: JR39682

Job Level: 1-3 years of relevant experience (L1/l2)

Location: Singapore

Job Objectives:

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required. Able to work in shift-based environment, support implementations during bank’s green zone

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Manage external vendors for project delivery within schedule

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or Emails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Responsbility:

• Developing in-depth product knowledge in software and hardware, data analysis, flow cell chemistry and library prep kits
• Providing 2nd-line technical support in resolving issues
• Handling customer feedbacks, analyzing issues, prioritizing their resolution by Product Management
• Rolling-out solutions to the wider technical support teams
• Reviewing customer-facing documentation for clarity and accuracy
• Preparing the support team for the launch of new product

Requirements:

• A PhD degree in a relevant field like Molecular Biology, Genetics, Life Sciences etc..
• 3+ years commercial exporuse in the biotech/biomedical industry
• Prior experience in a field or office-based technical support role
• Prior experience in handling product complaints, doing risk assessments, collecting product feedback; and working with teams like Product Management, Product Development, Quality Assurance etc
• A background of lab experience with knowledge and understanding of genetics, molecular biology, cell biology and related fields. In addition, theoretical knowledge and experience of novel experimental design, sample preparation methodologies, data analysis and biological phenomena interpretation. We would be looking for knowledge and experience on NGS platforms along with experience in presenting, teaching or training other scientists!
• We expect technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge. Proficiency with data visualization and analysis techniques is desirable but not essential!
• Prior experience in developing and improving processes for product usage and support is desirable, as is an understanding/experience of handling product complaints and managing product quality.
• You should have an approachable manner that encourages interaction with others and a strong commitment to customer satisfaction. You will be an excellent troubleshooter and able to manage different priorities.

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Role: L3 Production Support

Job Requisition Number: JRINGSMDS

Job Level: 10 years of relevant experience (L4)

Location: Singapore

Below are the service provisions and responsibilities of the Personnel(s) as may be directed by the Customer from time to time.

• To be involved in Banking application's production level L3 support including WMS application.
• Responsible for liaising with the production support team for incidents reported, provide investigation and coordination with vendor, tester, user and L1/L2 team to identify root cause and fix/improvement.
• Manage and review testing scope with testing team. Support testing of fixes and implementation to production.
• Manage and review vendor fixes and support PI
• Investigate Ctrl-M batch job failures and provide workarounds upon failure
• Proactively monitor production PBI for closure.
• The role will require this activity to be performed on an end to end basis, across functional domains and technologies experience to handle BAU L3.
• Support includes middleware patching , OS Patching and certificate renewal support.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR41224

Job Level: 5+ years of relevant experience (L2/L3)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: IT Production Support Engineer

Job Requisition Number:JR39682

Experience: 1 – 3 Years of experience (L1/L2)

Location: Singapore

Job Objectives:

The specialized First Recovery Support IT Production Support Engineer is responsible for supporting application wellness in production systems, managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure the right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number:JR34461

Experience: 3-5 years of relevant experience (L2)

Location: Singapore

Job Objectives:

The Data Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Data warehouse, ETL, BI and Big Data Application Systems. The team is responsible for the production stability of these applications and ensuring ongoing improvements in system availability, supportability & service levels over time. The successful candidate will be working with Business, Support and Development teams to ensure a high-quality service & swift resolution of issues

Key Responsibilities

· Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure

· Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

· Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

· Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

· Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

· Participate in BCM activities or infrastructure related upgrade

· Responsible of capacity management. To monitor & analyze current performance and capacity data and forecast the capacity required by the applications ahead

· Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Key Requirements:

· Degree in computer science/engineering or related disciplines.

· Min 4 years of experience in application development and support environment in ETL, Data warehouse, and business intelligence

· Individual must have working experience in ETL, Data warehouse and various business intelligence tools on Unix/Windows platforms.

· Mandatory Technical skills: Informatica (Infra and data workflow tracing), BI Tools such as QLK, SAS, Power BI, Oracle, Unix/Linux, AS400, Control-M, Shell scripting · Knowledge of ITIL of similar framework will be advantage

· Experiences in Quantexa, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are optional and good advantageous

· Excellent communication, interpersonal and analytical skills

· Excellent knowledge of banking business data across various sectors

· Excellent & proven Incident/Problem Management and organization skills a must

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: L2 Production Support

Job Requisition Number: JR38888

Job Level: Minimum 4 years of related experience (L2)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved
• Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR33497

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, K2

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR33641

Job Level: 5-7 Years of experience (L3/L4)

Location: Singapore

Skills: Swift Product Skills: Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

Programming Language: Java, J2EE, Webservices, JMS, Unix(Shell Scripting)

Database and Tools: (Oracle, SQL, PL sql), Control M, Splunk, Grafana

Servers and Middleware: Open shift Platform, IBM MQ Series, WebLogic and Tomcat

Job Objectives:

Application support Led to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities:

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in the financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected]and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Role:Production Support

Location:MBFC

JD:

production support for java application

expecting to have java /openshift/ ci cd /jenkins/ bit bucket/ skills set

• Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.

• Knowledge of basic Java/Object oriented programming/Microservices/SQL/OpenShift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable.

• A team player within the Support group and working amicably with other teams in ITT. .

• Able to provide quality service to business users.

• To develop monitoring tools/alerts to create proactive actions (e.g. auto healing/recovery) .

• To provide day-to-day production support for DBS inhouse applications/Murex.

• To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.

• Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends .

• To develop monitoring tools/alerts to create proactive actions .

• Able to take ownership of issues and follow through to closure.

• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.

• To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.

Need java, 24/7 on call, application support with java exp or java developers open to do application support

Test : The test covers linux command, basic java and sql

We are looking for candidates with L2 Application Support role who will be responsible for managing the application and system issues that arise across a business.

Role and Responsibility:

To provide quality day-to-day L2 Production support for Java/Web-based application.

To coordinate and support infrastructure maintenance activities.

To manage implementations of new application releases, hering to the best practices of the release management process.

To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required:

At least 2 years working in an L2 Application Support Environment

Core technical competency required:

• Linux; Unix Shell Scripting

• SQL (MYSQL/MSSQL)

• Java/Web-based

• OpenShift/Docker

Good to have experience:

• AngularJS

• ActiveMQ

• Elastic Search

• Application Monitoring Tools

• CI/CD (Continuous Integration & Continuous Deployment)

• Python

• Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Role:L2 Production Support

Location:MBFC

JD:

need java, 24/7 on call, application support with java exp or java developers open to do app support

Role and Responsibility:

To provide quality day-to-day L2 Production support for Java/Web-based application.

To coordinate and support infrastructure maintenance activities.

To manage implementations of new application releases, hering to the best practices of the release management process.

To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required:

At least 2 years working in an L2 Application Support Environment

Core technical competency required:

• Linux; Unix Shell Scripting

• SQL (MYSQL/MSSQL)

• Java/Web-based

• OpenShift/Docker

Good to have experience:

• AngularJS

• ActiveMQ

• Elastic Search

• Application Monitoring Tools

• CI/CD (Continuous Integration & Continuous Deployment)

• Python

• Microservices concept

Experience in application implementation projects in financial institutions would be advantageous.

Strong analytical and problem-solving skills.

Ability to perform impact analysis in a structured manner.

Good verbal & written communication skills.

Proactive and able to work independently and under pressure.

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Job Description

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling,MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Shift Timing

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.
5. Need to support including night shift, weekends and public holidays

Preferred Skills

Intermediate knowledge and hands on experiences in SQL and Linux

Job Description

Defining a consistent taxonomy for Business Services, associated functions and Engineering Services

• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities

• Creating a scenario catalogue with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing

• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics.

Role:L3 Production Support

JD:

Description:

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:
• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

Job Description

• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics

Job Description

• Willing to work in shifts to provide 24/7, on-call,holiday and weekend support.
• Has experience or knowledge on Incident and Problem management.
• Health check and monitoring production system and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning.
• Should be able to identify and fix the bugs.
• At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
• At least 2-5 years of working experience, preferably in Banking or Anti money laundering.
• At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows scripting.
• Hands on experience on monitoring tools like Grafana has added advantage.
• Should be open to learn and adapt to new technologies.
• Knowledge on GIT Bitbucket and Jenkins has added advantage.
• Knowledge on Actimize/Hadoop has added advantage.

Mandatory Skills :-

Unix,Windows, SQL, Java Support Experience, Programming on any language, incident and change management

Shift timing

1. 7am to 4pm
2. Need to support on weekends

a. Sat 10pm to 6am

b. Sunday: 6am to 3pm

There may be times to be called during off- working hours during the weekday to provide on call support for production issues.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR26865

Job Level: 3 - 5 years of relevant experience (L2)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities

l Responsible for availability, incident, problem and capacity management for the applications in scope

l Response and resolve incidents, problem and user queries through proper analysis

l Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

l Execute continuous service improvement plan, process improvement

l Ensures essential process / procedures are followed and contribute to defining standards.

l Communicate complex technical issues to business users in a language they understand

l Contribute in effective knowledge management best practices within team and organization

l Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key Requirements

Must have :-

l Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.

l Strong team player. Flexible and being able to manage time effectively.

l Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

l Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

l Solid understanding of ITIL methodology

Essential Technical Skill :-

l 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct

l 2+ years’ experience supporting native iOS / Android applications in large Production environments

l Support maintenance of OpenShift, container native applications and microservice design patterns

l Two years of experience managing or supporting OpenShift or Kubernetes infrastructures

l Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.

l Ability to manage the container platform ecosystem

l Assist in change review of container platform for new versions of OpenShift, Hotfixes, etc.

l Integrate multi-functional applications into container-based support services

l Participate in a highly collaborative team environment, contributing to all phases of the development lifecycle

l Troubleshoot software code issues and report findings

l Review and provide feedback on project technical documentation

l Assist in the troubleshooting of incidents, timely follow up with development team for fixes

l Assist with trouble tickets with the ability to create, update, and close tickets, and track items to resolution (Remedy,Confluence, JIRA)

l Hands-On experience in writing / debugging scripts, code, database queries

l Software Engineering & Change Management

l Solid understanding of resiliency and redundancy designs

l Interfaces and Messaging systems

Personal Skill :-

l Ability to work in a team environment

l Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority

l Excellent communication and interpersonal skills with the ability to communicate well at all levels

l Strong problem solving skills while being process orientated

l Self-motivating and delivery focused individual

l Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues

l Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location