Total 3 job vacancies by Apar Technologies Pte. Ltd.

Job Description

An IoT Field Service Technician is responsible for installing, configuring, maintaining, troubleshooting IoT devices such as Facial Recognition (FR), smart cameras, sensors, network devices, industrial IoT sensors and equipment. The role requires technical expertise, problem-solving skills, and the ability to work with both hardware and software components of IoT systems.

Key Responsibilities:

1. Installation and Setup:

• Install and configure IoT devices, sensors, and networks according to stakeholder requirements.
• Perform system integrations, ensuring that devices is able to communicate with the yard central system.
• Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

1. Troubleshooting and Maintenance:

• Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.
• Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.
• Perform firmware and software updates on devices as needed.
• Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

1. Customer Support:

• Provide technical support and training to stakeholder on how to use and maintain their IoT devices.
• Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.
• Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

1. Documentation:

• Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.
• Provide reports on system performance, usage patterns, and any potential improvements.
• Document troubleshooting steps, solutions, and maintenance schedules.
• Check on System upgrades and System Optimization from vendor

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols
• Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.
• Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.
• Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.
• Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.
• Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

Work Environment:

• Location: Field service (on-site at Seatrium Yards Ops Site)
• Physical Demands: Ability to work in shipyard environment with coverall and PPE to perform the technician tasks.

EA Number: 11C4879

Key Responsibilities:

1. Installation and Setup:

• Install and configure IoT devices, sensors, and networks according to stakeholder requirements.

• Perform system integrations, ensuring that devices is able to communicate with the yard central system.

• Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

2. Troubleshooting and Maintenance:

• Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.

• Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.

• Perform firmware and software updates on devices as needed.

• Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

3. Customer Support:

• Provide technical support and training to stakeholder on how to use and maintain their IoT devices.

• Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.

• Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

4. Documentation:

• Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.

• Provide reports on system performance, usage patterns, and any potential improvements.

• Document troubleshooting steps, solutions, and maintenance schedules.

• Check on System upgrades and System Optimization from vendor

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols

• Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.

• Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.

• Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.

• Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.

• Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

EA Number: 11C4879

Responsibilities

Facility / Infrastructure Maintenance

• Performs specialized preventative and corrective maintenance on-site to critical facility components and/or systems.
• Performs moderately difficult repairs, maintenance, installations and on-site inspections to critical facility systems.
• Monitors the Building Monitoring System (BMS) and resolves alarms for specialized issues requiring considerable judgement and implications to resolve; follows guidelines on standard procedures and makes recommendations for solutioning.
• Operates and maintains plumbing, fire suppression, and life-safety systems.
• Implements energy efficiency measures.
• Assists team members on coordinating critical infrastructures.
• Works on assignments requiring considerable judgment and initiative.
• Understands implications of work and makes recommendations for solutions.

Vendor Support

• Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are carried out per standards and requirements.
• Assists with the creation and submission of scripts for maintenance.
• Tracks and implements the work approval process for service providers for critical maintenance (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out).
• In cooperation with the vendors, changes/updates technical files for plants and equipment ensuring files and builds are up-to-date.

Site Administration & Incident Support

• Performs specialized site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts.
• Identifies Single Points of Failure (SPOFs) and makes recommendations for solutions.
• Responds to all on-site incidents, including failures, significant problems and delays.
• Performs Root Cause Analysis (RCA) and make recommendations for solutions.
• Supports the on-site staff during incidents.
• Demonstrates and supports processes and procedures are followed and adhered to.

Work Orders & Additional Projects

• Completes skilled work requests and circuit installations.
• Performs advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime.
• Makes moderate changes to mechanical, electrical and specialized systems, as directed.
• Carries out more complex infrastructure projects.
• Supports life cycle maintenance/end of life. infrastructure projects and critical replacements.
• May recommend infrastructure projects.

Collaboration

• Collaborates with others to resolve difficult facility incidents.
• Effectively collaborates within the department; may mentor team members on skilled maintenance activities.
• Informs stakeholders of inventory needs to maintain optimal stock levels of critical parts and equipment, may support in coordinating processes for maintaining inventory.
• Acts as a mentor to others in resolving incidents.

Qualifications

• 1+ years of experience, prefer data center experience

EA License Number : 11C4879