Total 4 customer service manager job vacancies in Maintenance / Repair category in ngee ann polytechnic clementi campus

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

Drive End-to-End Project Delivery

• In charge of end-to-end project development lifecycle(s):
  • Gather user requirements from the client
  • Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
  • Plan project milestones and resources required
  • Provide cost estimates for budget approval
  • Lead development sprint cycles to schedule and monitor:

A. Data collection, annotation and pre-processing activities

B. Model training and iterative improvement activities

C. Model performance validation activities

D. SDK integration activities

E. Quality assurance checks activities

• Draft project SOPs (Standard Operating Procedures)
• Draft release notes
• Lead and coach the development team to achieve successful outcomes
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

Good to Have

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

Please apply directly here: https://apply.workable.com/visenze/j/36F40773B6/

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Head of Corporate Communications and PR, to help create and implement PR initiatives for Apple's Mac business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and/or consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to drive fresh and relevant storytelling. The world’s most creative, exciting and innovative work is created with Mac and our ecosystem. This role will influence how Mac brings new levels of innovation to creative industries, film, television and music production; how it enables scientific discoveries or enables medical advancements and how its versatility creates new ways of working in business, learning in the classroom, and enabling creativity in households and studios.

• This role will work in partnership with agency teams across the region to create strategies and deliver campaigns that increase awareness and understanding of products and their software.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers, including Apple Intelligence and operating systems, SEA product PR Managers across iPhone, iPad, Apple Watch, education and health, Product Marketing and Marcom teams.
• This role will help find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia
• Excellent written and verbal communications skills

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of PC market an advantage
• Experience in media relations and developing a network of media contacts in creative, tech, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

RESPONSIBILITIES

Drive End-to-End Project Delivery

• In charge of end-to-end project development lifecycle(s):
  • Gather user requirements from the client
  • Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
  • Plan project milestones and resources required
  • Provide cost estimates for budget approval
  • Lead development sprint cycles to schedule and monitor:
    • Data collection, annotation and pre-processing activities
    • Model training and iterative improvement activities
    • Model performance validation activities
    • SDK integration activities
    • Quality assurance checks activities
  • Draft project SOPs (Standard Operating Procedures)
  • Draft release notes
• Lead and coach the development team to achieve successful outcomes
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

REQUIREMENTS

• Bachelor Degree in Computer Science, Electrical Engineering or a related technical discipline
• At least 3 years of client-facing project/program management experience in AI/ML specific projects
• Understanding of machine learning and data science knowledge
• Process strong interpersonal, communication, analytical and data-driven problem solving skills
• Able to work independently with minimum supervision

AWESOME TO HAVE

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines