Total 3 Others/Any level Maintenance / Repair job vacancies in one north

You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.

As a Network Technician, you will be responsible for the following :-

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.

• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.

• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
• Responsible for the patch management of network systems and devices to ensure security and optimal performance.

• Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
• Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

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Description

You will be part of a team in a security firm specializing in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.

As a Network Technician, you will be responsible for the following :-

• Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
• Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality.
• Provide 1st Level on-site Network Support to end-users.
• Attend to daily customers' issues reported when not on standby.
• Perform routine tasks to ensure the network's stability and prevent potential issues.
• Identify and resolve issues related to network.
• Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
• Apply software updates or patches to network devices and systems.

• Minimum Diploma Grad with Module in IT and has fundamental knowledge in Network.
• Communicates well and has good interpersonal skills.
• Capable to understanding and implement procedures and instructions given in operations manual.

• A strong team player with the ability to collaborate and willingness to support others.
• Have strong communications skills and ability to resolve issues or inquiries effectively.
• Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours.) & 2nd Shift (20:00 - 08:00 hours).
• The successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

• You will be trained to install, monitor, and troubleshoot network equipment.
• Shift Allowance
• Performance Bonus