Leading and managing the IT support team to provide timely and effective solutions to technical issues.
Developing and implementing IT support po..
Leading and managing the IT support team to provide timely and effective solutions to technical issues.
Developing and implementing IT support policies and procedures to ensure consistent service delivery. Monitoring the performance of IT systems to identify and resolve issues proactively.
Coordinate with IT vendor proactively to ensure quick resolution to all IT issues reported by end users if applicable.
Perform periodic check on network and data security in all systems which have access to company data.
Provide technical support of hardware and software for computer, printer, network and other IT peripherals.
Resolve or coordinate the resolution of issues with other internal teams and/or the respective vendors o Internal IT Support.
