Total 9,099 construction engineer job vacancies in Others category in Singapore

Job Responsibilities

• Reviewing production schedules, processes, specifications, and related information
• Designing production processes that maximize efficiency and reduce waste
• Developing and implementing process improvements and technological upgrades
• Designing control systems to minimize costs and production issues
• Developing design and production standards in cooperation with management and user personnel
• Preparing material and equipment lists, purchase orders, cost analyses, and estimated production costs
• Designing the layout of facilities and determining personnel requirements
• Training staff for new processes and providing instructions and manuals
• Managing process documentation and preparing production reports

Job Specification

• Knowledge of precision machining, production scheduling and production management
• Knowledge of production scheduling and production control
• Knowledge of engineering drawing interpretation
• Knowledge of part manufacturability
• Knowledge of Environment, Health & Safety
• Knowledge of Fire Safety of factory & office premises
• Minimum Diploma in Industrial Engineering, Precision Engineering or Manufacturing
• Fresh poly graduates are welcome to apply

Responsibilities

• Executes the company strategy.
• Implements daily business operations.
• Develops and initiates revenue growth strategies.
• Leads the team to meet and exceed goals and objectives.
• Oversees [a department, a division, or multiple departments] and directly manages senior staff.
• Presents strategies and results to executives, the board, and other stakeholders.
• Adheres to federal, state, and local business laws and regulations and company policies.

Team Leadership:

• Team Building: Build and lead project teams, including hiring and supervising staff.
• Communication: Facilitate effective communication among project stakeholders.
• Conflict Resolution: Resolve conflicts and address issues that arise during construction.

Client Relations:

• Client Interface: Serve as the primary point of contact for clients and stakeholders.
• Customer Satisfaction: Ensure client satisfaction by delivering projects on time, within budget, and meeting quality standards.
• Feedback and Reporting: Provide regular project updates and reports to clients and senior management.

Strategic Planning:

• Long-term Planning: Contribute to strategic planning and business development initiatives.
• Market Analysis: Stay informed about industry trends and market conditions.

Documentation and Administration:

• Records Management: Maintain accurate project documentation and records.
• Administrative Support: Handle administrative tasks related to construction projects.

1. Job description

• Implementation of effective safety management system, preventive measures as well as risk assessment to minimize accidents at the assigned workplace/site
• Implementation of workplace safety, health and environment programs and initiatives
• Compile all safety record and reports, and ensure proper documentation of site records for all safety related matters
• Enforcement of safety standards in accordance with the Workplace Safety and Health Act
• Ensure strict compliance of procedures in statutory workplace, safety, health & environment requirements at sites and required premises
• Preparation and/or submission of safety reports and necessary audits
• Assist the company in safety related certifications and awareness such as safety audits, meetings, and execution of safety programmes
• Inspection of site to ensure all facilities and equipment relevant to the maintenance are in proper working condition and do not pose any hazard
• Any other ad hoc duties assigned from time to time

2. Requirement

• Safety related diploma or degree
• Registered as a Workplace Safety & Health Officer (WSHO) with the Ministry of Manpower (MOM) for at least 3 years. Candidates with ECO & ECMO license will have an added advantage.
• Mandatory to have least 3 - 5 years’ experience as WSHO in the construction industry.
• Experienced in ISO related documentation and audits
• Excellent team player, good interpersonal skills and a “can-do” attitude

Our client is a Global Manufacturing MNC. Due to their current expansion plan, they are looking for a Staff Engineer to join their team, in hopes of developing the current high performing team. They are located in the North.

Job Responsibilities:

• Develop, implement, and optimize manufacturing and metrology processes for organisation efficiency and capability enhancement.
• Procure and optimize new manufacturing and metrology equipment.
• Lead projects to improve organisation’s manufacturing and metrology capabilities, identifying risks and implementing solutions.
• Provide support during pilot and production phases, including training and issue resolution.
• Supervise department engineers, guiding them in continuous improvement projects.
• Manage non-standard RFQs, advising on resource allocation and exceptions.
• Collaborate with internal teams and customers to align expectations and develop solutions.
• Coordinate with Operational Excellence initiatives for continuous improvement alignment.
• Support engineers and technicians in resolving manufacturing issues and improving quality.
• Participate in training and contribute to relevant publications.
• Any other duties as assigned.

Requirements:

• Minimum Bachelor or Master in Engineering relevant equivalent field of study.
• Minimum 8 years relevant experience in process engineering

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Key Responsibilities:

1. Project Planning and Coordination:Develop and implement project plans, including budgeting, scheduling, and resource allocation.
   Coordinate with architects, engineers, and subcontractors to ensure smooth project execution.
   Monitor project progress and address issues as they arise to ensure adherence to timelines and budgets.
   
2. Team Leadership and Management:Supervise and motivate construction teams, including contractors and site staff.
   Conduct regular meetings to update teams on project objectives and milestones.
   Provide guidance and support to resolve technical or operational challenges.
   
3. Safety and Compliance:Enforce strict adherence to safety protocols and regulations on construction sites.
   Conduct regular inspections and audits to mitigate risks and ensure compliance with legal requirements.
   Implement corrective actions and training programs as necessary to maintain a safe working environment.
   
4. Client and Stakeholder Communication:Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
   Maintain strong relationships with stakeholders, including vendors, regulatory agencies, and community representatives.
   Address client concerns promptly and proactively manage expectations throughout the project lifecycle.
   
5. Budget and Resource Management:Monitor project finances, including budgeting, forecasting, and cost control measures.
   Optimize resource utilization and procurement strategies to maximize efficiency and minimize waste.
   Negotiate contracts and manage vendor relationships to secure favorable terms and pricing.
   
6. Quality Assurance:Implement quality control measures to uphold construction standards and specifications.
   Conduct inspections and quality assurance reviews to ensure deliverables meet client requirements.
   Document and report project progress, challenges, and achievements to stakeholders and management.
   

Requirements:

• Education and Experience: Bachelor’s degree in Civil Engineering, Construction Management, or a related field.
• Skills: Excellent leadership and communication skills. Proficiency in project management software and tools. Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple priorities effectively.

Responsibilities

• Oversee and direct construction projects from conception to completion and handover to clients
• Review the project in-depth to schedule various resources, deliverables and estimate costs
• Oversee all onsite and offsite constructions to monitor compliance with project specifications, building and safety regulations
• Coordinate and direct construction engineers, workers and subcontractors
• Select suitable tools, materials, plant and equipment and track inventory
• Meet contractual conditions of performance requirements
• Review, monitor and adjust the work progress on daily basis
• Manager and the preparation of internal and external reports pertaining to job status in all aspects with the assistant of engineers
• Plan ahead to prevent problems and resolve any emerging issues effectively and sensibly
• Negotiate major terms and conditions of agreements, guide the drafting of contracts and obtain permits and licences
• Analyse, manage and mitigate risks in the entire execution process
• Ensure quality construction standards and the use of proper construction techniques

Requirements and skills

• Proven and more than 20 years of working experiences in construction management
• Advanced knowledge of construction management processes, means and methods in civil and structural engineering works
• Expert knowledge of building products, construction details and relevant rules, regulations and quality standards in relation to Singapore’s temporary site facilities and site office and other temporary construction site facilities
• Good command in mandarin and able to communicate effectively with Chinese associate and workers
• Understanding of all facets of the construction process
• Ability to plan and see the “big picture” and plan ahead
• Competent in conflict and crisis management, as well as site interpersonal effective communications
• Leadership and human resources management skills
• Excellent time, schedule, safety, and project management skills
• Expert knowledge in construction management, architecture, engineering or related fields
• A diploma in relevant field is an advantage but not a must.
• Good networking and resourceful in Singapore construction industry; Ability to introduce investors and or partners to the company is an advantage

. Co-ordinates with consultants, sub-contractor, clients and other on all M&E matters, ensuring compliance in requirements, specifications and ensure project is on schedule

· Maintaining and developing good working relationships with internal and external customers

· Attend Coordinating Meeting

· Arrangement of work accordingly to work programs

· Monitor work progress and feedback to Project Manager

· Degree/Diploma in Electrical/ Mechanical/Building Services

· Local experience in construction industry is preferrable

· Well versed in Building and M&E Installation

· Able to plan and handle drawings details

· Able to liaise with sub-contractors, clients & consultants

· Candidate must possess at least a Professional Certificate, Diploma or a Bachelor’s Degree in Mechanical/Engineering from a recognized institution

· Working experience in the construction industry – HDB project would be an advantage

· Knowledge in Auto Cad , BIM , Revit is preferred

Our client is a Global Manufacturing MNC. Due to their current expansion plan, they are looking for a Staff Engineer to join their team, in hopes of developing the current high performing team. They are located in the North.

Job Responsibilities:

• Develop, implement, and optimize manufacturing and metrology processes for organisation efficiency and capability enhancement.
• Procure and optimize new manufacturing and metrology equipment.
• Lead projects to improve organisation’s manufacturing and metrology capabilities, identifying risks and implementing solutions.
• Provide support during pilot and production phases, including training and issue resolution.
• Supervise department engineers, guiding them in continuous improvement projects.
• Manage non-standard RFQs, advising on resource allocation and exceptions.
• Collaborate with internal teams and customers to align expectations and develop solutions.
• Coordinate with Operational Excellence initiatives for continuous improvement alignment.
• Support engineers and technicians in resolving manufacturing issues and improving quality.
• Participate in training and contribute to relevant publications.
• Any other duties as assigned.

Requirements:

• Minimum Bachelor or Master in Engineering relevant equivalent field of study.
• Minimum 8 years relevant experience in process engineering

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

· To supervise on project and report on daily progress regarding installation work on site

· To supervise subcon works and ensure subcontractor’s progress in accordance to schedule set

· To prepare work order for fabrication works and arrange for installation in accordance with approved drawings and materials

· To carry out site supervision of construction workers and arrange inspection with RTO

· To ensure quality work in order to achieve CONQUAS and or QM requirements

· To support Safety Team by ensuring subcontractors are complying to Safety procedures and requirement

· To provide feedback and solution on technical problems

· Liaise and work with relevant authorities /subcontractors / clients on shop drawings /equipment submission, inspection, testing requirements and commissioning

· Working experience in the construction industry - HDB project would be an advantage

Main Job Duties and Responsibilities

· Liaising with main contractor, consultant and owner for project requirement

· In charge of material submission, design review and progress claim

· Plan for site work installation, worker deployment and material requisition

· Monitor cost estimating, developing a budget and resource planning

· Overseeing all incoming and outgoing project documentation

· Working with vendors in controlling cost and quality of products

Education, Qualifications and Experience

· ITE or Diploma

· Experience in project management would be of added advantage

Key Skills and Competencies

· IT literate

· Able to work independently and also a team player

· A good analytical mindset

· High result orientated person

Job Description

. To supervise, lead and manage project team to execute works according to requirement

• To ensure quality and efficiency at the site progress

• Carry out work scheduling, material requisition, cost control, and project supervision

• Maintain proper documentation and reporting to Project Manager

Requirements
• Min 3 year of related working experience in metal & steel structural.
• Registered Structural Steel Supervisor (StS) certification is added
advantages
• Experience in permanent or temporary structure steel fit-up &
welding work is added advantage

- Degree in Geology / Civil & Structural / Geotechnical Engineering

- At least 3 years in Soil Investigation, Instrumentation & Monitoring, Geotechnical experience;

- Proficient in Geotechnical Software (GeoSMART) is an added advantage

- Posses Class 3 Driving Licence is an added advantage

- Min. 2 years relevant working experience in Singapore

Description of the Company’s background

BW Water is a leading global supplier of full-service water and wastewater solutions for industrial and municipal markets. Our group offers over 35 years of experience in new-build turnkey construction, design and equipment supply, upgrades, refurbishments, system rentals, and operations and maintenance contracts focusing on protecting Earth's precious water resources. Our large-scale desalination experience makes us a leading global potable water production player. We are positioned to serve most water and wastewater projects worldwide with our engineering team's diverse technical background and internal fabrication and local sourcing services. In addition to our EPC services, BW Water's in-house technologies, such as Hydro-PAQ and Hydro-FIL, offer robust solutions to large volume treatment. BW Water is an affiliate of BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. The group invests in solar, wind, batteries, biofuels, and water treatment in the renewables space. In late 2021, BioGill® joined the BW Water group. BioGill® is a biotechnology company that manufactures unique, above-ground, attached-growth bioreactors used worldwide in water treatment systems. BioGill® brings together the power of science and nature to provide effective onsite wastewater treatment to meet local regulations and reduce wastewater disposal costs. As of October 2023, BW Water fully acquired US-based SafBon Water Technology, Inc., now operating as BW Water Americas Inc. The strategic acquisition is part of a global expansion to unlock new markets with desalination competencies in Asia and expand its water and wastewater treatment solutions in the Americas. SafBon Water Technology, Inc. is headquartered in Tampa, Florida, USA and has a 35-year track record in desalination and integrated system.

Job Description

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner;

· Prepare budget based on scope of work and resource requirements;

· Track project costs in order to meet budget;

· Develop and manage a detailed project schedule and work plan;

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables;

· Utilize industry best practices, techniques, and standards throughout entire project execution;

· Measure project performance to identify areas for improvement;

· Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications;

· Interact daily with the clients to interpret their needs and requirements and represent them in the field;

· Regularly liaise with consultants, sub-contractors and technology providers.

Job Requirements

· Degree in Mechanical or Process Engineering is preferred;

· Proven competence in business and administration matters will be added advantage;

· Minimum 5 years of project management experience with record executing projects in the electronic/semiconductor environments;

· Knowledge in maintenance practices and procedures;

· Strong familiarity with project management software tools, methodologies, and best practices;

· Experience seeing projects through the full life cycle;

· Proven ability to complete projects according to outlined scope, budget, and timeline;

· Knowledge in safety and quality standards in the SEA region, particularly in Singapore and Malaysia;

· Experience in handling large-scale, turnkey projects;

· To fulfill job assignments as needed;

· A resourceful individual with good organization and time management skills;

· A team player and at the same time able to work independently in a fast-paced environment.

· Ability to communicate proficiently in English (English proficiency is a valuable asset that can significantly enhance a project manager’s effectiveness. It enables clear communication, access to global resources, and the ability to work with diverse teams and clients.) and Chinese (liaise with vendor from Chinese. Knowledge of Mandarin dialects is essential.)

· Requiring flexible travel schedules, including short-notice and extended periods.

1. Involve in Programming, Scheduling, and Progress tracking of projects·

2. Co-ordinate with Site Supervisor and Sub-contractors on progress matters and prepare monthly and weekly reports·

3. To develop, monitor, and review equipment and manpower deployment plans for project sites·

4. To perform monthly/weekly/daily project progress reporting activities·

5. To monitor the progress of projects and Update the management for any schedule variances·

6. Act as a point of contact and communicate project status to all participants·

7. Any other ad-hoc assignment being assigned from Superior·

8. Knowledge of Plumbing/Sanitary Works an added advantage.

Our client is a well-established MNC, market leader in the Water Treatment industry. They are looking for a E&I Engineer to assist their E&I team for the next phrase of their business. They are located in South – easily accessible.

Duties of E&I Engineer:

• Responsible in designing and developing new control systems, which can be complex in nature necessitating the expert application of engineering knowledge and control disciplines such as process control, programmable logic controllers (PLC), and supervisory control and data acquisition (SCADA).
• Responsible to prepare, review and approval of drawings, instrument lists, data sheets, elect diagrams, control architecture, logic diagrams, operating procedures
• Responsible to plan and self-monitor daily engineering and design work assignments
• Responsible in controling and monitoring job costs and schedules to meet completion dates, customer technical specifications and internal technical specifications
• Responsible in developing and using engineering standards (electrical, instrument, etc.), procedures and forms for engineering design and production fabrications.
• Responsible in providing engineering advice and support to engineers and Project Managers.
• Responsible in preparing FAT procedure and test Control system
• Responsible in conducting training on plant operation & maintenance.
• Responsible in performing plant start-up & commissioning/ troubleshooting.
• Responsible in representing the company for customer discussions and technical reviews

Requirements

• Minimum Degree in Engineering/ Electrical or equivalent
• Minimum 5-8 years of relevant experience
• Knowledge of Microsoft Office and AutoCad
• Knowledge of PLC programming experience is a bonus
• Prior experience with SCADA system is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

• Developing detailed designs.
• Doing feasibility assessments and site inspections.
• Preparing and implementing project plans.
• Researching and providing estimates for projects.
• Reviewing government regulations and ordinances.
• Monitoring and optimizing safety procedures, production processes, and regulatory compliance.
• Making recommendations or presenting alternative solutions to problems.
• Confidently liaising with clients and other professional subcontractors.
• Project management duties (e.g. managing budgets, resources, and deadlines; acquiring and compiling quotes, etc.).

Job requirement and responsibilities:

1. Prepare and develop Engineering and design drawings

2. Prepare and develop Structural modeling and detailing

3. Coordination with the other departments.

4. Collaboration with clients, architects, engineers and consultants

5. Prepare material take off

6. Assist to manage a team of Design Engineers

Minimum requirement:

· Degree in Civil Engineering or equivalent

· Min 5 years of working experience in the construction industry

· Ability to read & interpret drawings

· Proficient in Tekla Structures

· Proficient in AutoCAD

· Knowledge and hands on experience in BIM-Revit is an advantage

· Dynamic and keen to learn

· Able to work within a team

· Good Communication & interpersonal skills

• Manage and grow customer base on the assigned product range and territories (Singapore).
• Prospecting sales visits and regular follow-ups to establish rapport and customer relationship
• Offer commercial and technical proposals or quotations according to technical specifications and customer requirements
• Pre-sales preparation, sales presentations, conversion of prospects to customers and after-sales service
• Gather regional market and competitor information (technical, prices and product development), ensure meeting pre-determined targets.
• Formulation and execution of market growth strategies for tasked Segment and territories
• Collaborate and work with other department/ regional offices to maximise growth and orders

Requirements:

• Diploma in Electrical/ electronics discipline
• Possess good sales and customer service knowledge
• 3-5 years of sales experience in Power generation , power management/control , switchboard industries would be added advantage.
• Self- motivated, independent and sales driven to develop and increase revenue
• Strong learning curves in upgrading technical knowledge
• Regional travelling is required
• Good oral and written communication skills in English
• Possess own car (car allowance provided)

Responsible :

Establish success criteria for the project, including time, cost, technical and performance parameters.
Identify and ensure awareness of quality, safety, health and environment issues.
Project planning, including producing the detailed project plan.
Manage the flow of project information between the team and the client, through regular meetings and written communications.
Prepare formal project progress and other reports.
Interface with the client and other consultants, at all project stages.
Ensure prompt invoicing and monitor the project financial status.
Any adhoc duties that assign.
Requirements :Diploma / Degree in Mechanical, Electrical Engineering or in related fields.
Preferably 2-3 years relevant experience in construction industry
Able to work independently with minimal supervision.
Team player with the right attitude, hardworking and resourceful.
Proactive in solving client’s issues.
Fresh graduates are welcome as training will be provided.
Candidates with more than 8 years experience and completed various projects may consider for senior position.
Working days: 5.5days (Alternate Sat)
Working location West

You will be responsible for working on all stages of our production cycles, from research and design to manufacturing installation, and evaluation. You should be highly creative individual with the ability to develop innovative solutions to our clients problems. You will also have the ability to communicate your technical ideas in a clear manner, both visually and verbally.

1. Designing and installing componants that fulfill requirements.

2. Analyzing problems and developing solution to resolve them.

3. Creating plan and designs using CAD technology

4. Estimating budget and time scopes for each project

5. Writing technical documentation for machine operators

6. Collaborating with project managers and other engineer in our team.

7. Bacholar degree in mechanical engineering.

1. Installation and support of new hardware, systems and software

2. Installation, configuration and maintenance of all systems such as corporate mail infrastructure, Virtualization Systems, Network, Security appliances, equipment, servers, backup systems etc

3. Lead administration of all network devices

4. Implement and maintain network security, backup, and redundancy strategies

5. Plan and support network and computing infrastructure

6. Evaluate and implement technical solutions to meet internal requirements

7. Perform system design, configuration and recommendations

8. Create process documentation and follow approved standard operating procedures

9. Proactively ensure the highest levels of systems and infrastructure availability

Requirements:

1. Diploma/Degree in relevant discipline or relatable working experience in IT field

2. At least 3 years of relevant working experience

3. Analytical skills and attentive to details

4. Able to work independently without supervision

Others Information:

1. 5-days work week

2. Meal allowance

3. Medical, dental & insurance benefits

4. Company Transport: 2 ways from Jurong East

Job Description

• Monitor and review master construction program and preparation of catch-up program, if applicable.
• Monitor and supervise Engineers / foremen, ensure compliance to the quality procedures & standard of workmanship. Checking on quality and quantity of work by subcontractors.
• Preparation of detailed program for the site team to follow accordingly & completed in time.
• Resolve drawing discrepancies & technical difficulties with Technical team.
• Preparation of detailed method statements and work instructions for construction.
• Coordinates between sub-contractors/vendors/internal departments and monitor site manpower / material / equipment demands to meet schedules.
• Liaise with the Consultants on the submission related to structural works and Technical Department.
• Plan all works on site, including program schedules and construction methods, forecast equipment, material and manpower requirement, and control usage and wastages of all.
• Involve in tendering of projects, able to do measurement and cost estimation for tender & quotation.

Our client is a well-established MNC, market leader in the Water Treatment industry. They are looking for a E&I Engineer to assist their E&I team for the next phrase of their business. They are located in South – easily accessible.

Duties of E&I Engineer:

• Responsible in designing and developing new control systems, which can be complex in nature necessitating the expert application of engineering knowledge and control disciplines such as process control, programmable logic controllers (PLC), and supervisory control and data acquisition (SCADA).
• Responsible to prepare, review and approval of drawings, instrument lists, data sheets, elect diagrams, control architecture, logic diagrams, operating procedures
• Responsible to plan and self-monitor daily engineering and design work assignments
• Responsible in controling and monitoring job costs and schedules to meet completion dates, customer technical specifications and internal technical specifications
• Responsible in developing and using engineering standards (electrical, instrument, etc.), procedures and forms for engineering design and production fabrications.
• Responsible in providing engineering advice and support to engineers and Project Managers.
• Responsible in preparing FAT procedure and test Control system
• Responsible in conducting training on plant operation & maintenance.
• Responsible in performing plant start-up & commissioning/ troubleshooting.
• Responsible in representing the company for customer discussions and technical reviews

Requirements

• Minimum Degree in Engineering/ Electrical or equivalent
• Minimum 5-8 years of relevant experience
• Knowledge of Microsoft Office and AutoCad
• Knowledge of PLC programming experience is a bonus
• Prior experience with SCADA system is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

-Lifting of precast products or materials on sites.Responsible for basic housekeeping and maintenance of tower crane.

-Complies with safety, health,environmental and other company policies,procedures and requirement.

-Any other duties as assignedby the supervisor/Project Manager as and when needed.

-Avalid crane operator license is also mandatory.Qualified crane operator with BCA and MOM recognised.

-Able to work overtime or 2 rotating shifts(if required)

-Can start work in short notice.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.