We are looking for a detail-oriented and strategic Tender Manager to oversee and manage tender processes, ensuring the submission of high-quality, compliant, and competitive proposals. The ideal candidate will analyze RFQs, prepare risk assessments, and coordinate multiple systems to ensure timely and successful tender submissions. This role requires strong technical knowledge, especially in HT LV, ELV, and ACMV/Fire systems, along with the ability to handle multiple tenders concurrently.

Key Responsibilities:

• Analyze and clarify RFQs (Request for Quotations) and opportunities during the pre-tender and tender phases.
• Raise queries or suggest amendments to influence clients or consultants where possible.
• Prepare a Risk Management (RM) checklist for presentation to local and Japan management for informed decision-making.
• Attend site show rounds to gain a clear understanding of the project scope.
• Prepare Minutes of Meeting (MOM) documents to accurately capture and define the tender scope.
• Lead and organize single or multi-system tender processes, including mechanical, electrical, and ELV (Extra Low Voltage) systems.
• Ensure that all tender submissions meet quality, technical, risk, and compliance standards, and are submitted on time.
• Thoroughly review project specifications and contract requirements to ensure alignment with tender submissions.

Requirements:

• Proven experience in tender management, with expertise in HT LV, ELV, and knowledge of ACMV/Fire systems.
• Ability to manage multiple tenders simultaneously and work efficiently under tight deadlines.
• Excellent analytical, organizational, and communication skills.
• Knowledge in risk assessment and strategic influence on client/consultant decisions.
• Strong technical understanding to ensure complete and compliant tender submissions.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Be the Backbone of a Purpose-Driven Healthcare Community!

Jamiyah Nursing Home seeks an Operations Manager to ensure operational excellence in a mission-centered elder care facility. This role supports holistic, compassionate care, balancing strategic oversight with hands-on management.

Why Join Us?

- Mission Impact: Contribute to a healthcare facility that blends quality care, making a positive difference for residents and families.

- Collaborative Culture: Join a team valuing diversity, respect, and teamwork, supporting all staff and residents.

Key Responsibilities

- Oversee daily operations, ensuring smooth workflows for resident care.

- Maintain facility standards, safety protocols, and regulatory compliance.

- Streamline processes with nursing and admin teams.

- Coordinate with vendors for resource availability.

- Manage budgets, reports, and operational goals.

Ideal Candidate

- Proven operations management experience, ideally in healthcare or elder care.

- Strong leadership, organizational, and problem-solving abilities.

- Team-focused, culturally sensitive, and adept in communication.

Benefits

- Competitive salary with performance incentives.

- Opportunities for professional growth.

- Involvement in community events and a supportive work culture.

Join Us in Making a Difference!

Apply now to bring your skills to a facility that values quality care and compassion at Jamiyah Nursing Home.

Key Roles & Responsibilities

Perform bookkeeping, data entry, and reconcile accounts payable/receivable and bank statements.

Ensure timely payment processing and seek necessary approvals in adherence to the Delegation of Authority.

Monitor accounts receivable aging and manage credit control.

Maintain and tag fixed asset schedules.

Prepare monthly, quarterly and annual financial closing and reporting, including managing external audit and preparation of AFS.

Manage monthly and quarterly forecasting, annual budget planning, and performance analysis.

Monitor and control the company’s budget.

Prepare accurate and timely reporting decks for management, senior leaders, and board meetings.

Utilize the Terra reporting system, perform gap analysis, and ensure compliance with Singapore Financial Reporting Standards and other statutory regulations in management reports.

Prepare feasibility reports on investment projects, including financial forecasts and sensitivity analysis.

Partner with department heads to translate analytical needs into data requirements with clear metrics.

Coordinate and lead year-end stock take, including recounting stock variances.

Prepare and ensure timely tax reporting and compliance (direct, indirect, and transfer pricing).

Continuously review work practices for operational efficiency improvement.

Handle various ad-hoc requirements.

Qualifications, Skills & Knowledge

Degree in Accountancy or Finance.

ACCA or CPA Singapore equivalent.

At least 8 years of relevant work experience.

Minimum of 3 years of experience in audit/tax.

Commercial finance analytical experience in the SME consumer/F&B industry is advantageous.

Proficient in MS Excel and PowerPoint.

Strong knowledge of Singapore Reporting Standards and other accounting regulations.

Meticulous and analytical with data.

Excellent interpersonal and communication skills; proactive team player.

Experience with Hyperion (HFM) and Dynamics 365 ERP applications is a plus.

Experience with Lease Accelerator, Xero accounting software and Terra system is a plus.

Responsibilities:

• Manage the establishment of trade department, formulate work plans and relevant budget, take full charge of daily management of the department;
• Manage import and export business process;
• Handle contracts, letter of credit and shipping documents independently
• Collect and analyze important industrial data, explore domestic and foreign markets actively and effectively;
• Sign, manage and execute bulk commodity trading contracts, as well as deal with relevant business matters;
• Participate in business development and negotiations, including daily communication with important clients;
• Manage internal documentation as well as assessment, training, rewards and remedy of personnel within the department;
• Other tasks assigned by the management

Requirements:

• BA/BS in the field of international trade, international finance and other related discipline;
• 3+ years’ experience executing management of import and export business, preferably experience in foreign companies of related fields;
• Familiar with international settlement, as well as the business process, laws and regulations of import and export, professional knowledge of trade management and related skills;
• Excellent team leadership and coordination skills, strong communication & negotiation skills;
• Initiative, professional appearance, occupation ethics, moral, strong marketing capability;
• Work well independently and able to adapt to environment.

Typically work for a variety of food establishments, from fast food and casual dining to trendy bistros and fine dining destinations, to ensure that diners have a positive experience. Shall work closely with upper management to implement various policies related to topics such as customer service, staffing, food safety, dress codes, tips and scheduling. Staffing is often the responsibility of the Restaurant Manager with duties including recruiting, hiring, training and evaluating employees for all areas of the restaurant. They typically handle scheduling, time off and payroll for the staff.

Another major part of the job is to oversee smooth operations in all areas, including the front of house, kitchen and bar areas. This might involve assigning Servers to tables, assisting front-of-house staff and helping out in different parts of the restaurant when it’s busy or understaffed. They may also be responsible for managing budgets and placing orders for products and supplies.

Managing a restaurant often means juggling several tasks at once, especially during the busiest parts of the day. Restaurant Managers should have the following qualifications to fulfill the role successfully:

• Previous restaurant experience

• Management or supervisory experience

• Customer service skills

• Training in food safety

• Financial literacy

• Inventory control skills

• Knowledge of restaurant management software

• Ability to handle a fast-paced work environment

A requirement of hold associate or bachelor’s degrees in restaurant management or hospitality management, which can help them handle complex job duties easily. Others may hold a Food Protection Manager Certification or have related degrees that help prepare them for this job. For instance, the Manager might hold a culinary arts degree, which gives them a better understanding of kitchen operations.

ROLES & RESPONSIBILITIES:

• Lead the Fleet Operations to run the day-to-day operations and achieve the business outcomes safely and effectively;
• Ensure the availability of bunker barge for operational deployment to meet the required service levels;
• Implement suitable plans and processes to ensure the Fleet is ready for current and future business needs, and remain resilient and effective at all times, taking into consideration supply chain disruptions and business continuity;
• Work with key stakeholders to implement the appropriate workforce and organisational development strategies to ensure the Fleet is well-paced to continue thriving and succeeding;
• Lead and partner internal and external stakeholders to steer and support local and overseas business projects, branding, employee engagement as well as workplace safety and health programs and initiatives; and
• Work alongside with all industry stakeholders, including government agencies, research institutions and institutes of higher learning to build effective and synergistic partnerships.

REQUIREMENTS:

• At least five years’ experience leading different functional teams, fostering strong teamwork and partnering with different stakeholders in a fast-paced and dynamic environment to achieve buy-in and results;
• Be able to demonstrate strong interest and experience with workforce transformation, employee engagement and organisational development efforts; and
• Strong leadership skills and personal mastery, and be conversant in building a compelling shared vision, bridging diverse perspectives, catalysing positive change and influencing success in others.

ADDITIONAL INFORMATION:

• This is a full-time position.
• Working day: 5 days (Monday to Friday), 8.30am to 5.30pm
• Occasional evening and weekend work may be required on ad-hoc basis.
• Salary will commensurate according to experience & qualifications.

Kindly submit your application with your updated resume with photo, stated your expected salary and notice period. We regret that only shortlisted applicants will be notified.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

Roles & Responsibilities

Responsibilities:

• Work closely with the Operations Manager to ensure smooth operations.
• Supervise & assist a team of crew on site.
• Maintain & control the use of stock, equipment & consumables.
• Assist the OM in maintaining up-to-date asset list.
• Assist the OM in scheduling for jobs & holiday leaves.
• Monitor performance & absenteeism of crew.
• Ensure that appropriate PPE are worn by crew.
• Prepare overtime rosters for approval by the Manager.
• Upkeep all equipment.
• Ensure company policies & standards are met by crew at all faclities.
• Liaise & monitor work done by outsourced contractors.
• Other duties assigned by the OM or the Managerment.

Requirements:

• Physically fit (requires bending, lifting of heavy items).
• 1 year of relevant work experience required for this role
• Good communication & organization skills.
• Able to supervise staff & be a team player.
• Honest, responsible & reliable.
• Able to work night shift, weekends & Public holidays

-HANDLE ALL THE OPERATION OF THE COMPANY

-MEETING AND FOLLOW UP WITH CUSTOMER WITH THE CURRENT PROJECT

-MUST REPORT WEEKLY TO COMPANY DIRECTOR ABOUT COMPANY ON-GOING PROJECT OR COMPLETED PROJECT

-MUST HANDLE THE COMPANY RAW MATERIAL AND CHEMICAL PURCHASE

-MUST HAVE CLASS 3 DRIVING LICENSE

-ABLE TO WORK ON PUBLIC HOLIDAY AND OVERTIME

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.
• Contributes customer service information and recommendations to strategic plans and reviews.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Lead the design and plan the 5G and 4G enterprise M2M network infrastructure, including infra capacity expansion, network resiliency planning, disaster recovery planning and lifecycle management. (Such as ERP2 LTA project).
• Support the new business requests from 5G, 4G enterprise customer and work with stakeholders across Business and Network units to complete the requests on time.
• Work with network operation team on the commissioning, implementation of changes, decommissioning, and provisioning of new enterprise connectivity platform service.
• Perform technical and financial feasibility studies on enterprise radio and core features and capabilities.
• Keep abreast of new mobile technologies and networking gear to improve the network and services that is offered to Enterprise customers.
• Handle mobile network architecture design (Radio, core, IP or/and cybersecurity), understanding of business and organisational needs and right project management skills to drive the 5G network adoption to the Enterprise space and different vertical industries.

Skills for Success:

• Possess Engineering Degree in telecommunication or equivalent.
• Knowledge of mobile communication and enterprise networks, especially in 4G and 5G M2M/IoT technologies.
• Good knowledge and experience in mobile networks architecture and 3GPP evolution (5G eMBB and future mMTC).
• A team player coupled with strong communication, organizational and interpersonal skills with ability to work independently.
• Able to work independently and communicate effectively with internal and external customers, peers and Project Managers.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Establish the scheduling of work orders and team performance metrics, including monitoring output and adjusting schedules to ensure production targets are achieved

• Accountable for productivity, quality, and training metrics of staff, and provide regular progress reports and manufacturing metrics to management and cross-functional stakeholders, including developing resolutions as needed to improve metrics achievement

• Lead and implement LEAN improvement projects

• Be part of the team in the Manufacturing space expansion project

· Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources

· Delegating tasks on the project to employees best positioned to complete them

· Identifying and managing potential risks and liabilities of multiple projects

· Assisting in the definition of project scope and goals

· Making effective decisions when presented with multiple options for how to progress with the project

· Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

· Communicating with executives or the board to keep the project aligned with their goals

· Performing quality control on the project throughout development to maintain the standards expected

· Adjusting schedules and targets on the project as needed

· Motivating people involved in the project to complete tasks on time

Job description:

• Provide leadership, guidance, and support to team members, fostering a positive and productive work environment.
• Oversee the day-to-day operations, including workflow management, task prioritization, and resource allocation.
• Contribute to the development of departmental goals, objectives, and strategic initiatives in alignment with overall company objectives.
• Develop and implement efficient processes and procedures to streamline operations and improve productivity.
• Monitor performance and key performance indicators (KPIs) to track progress and identify areas for improvement.
• Address performance issues and conflicts in a timely and effective manner, promoting a culture of continuous improvement and accountability.
• Manage budgets and expenses, ensuring adherence to financial guidelines and targets.

Job Requirements:

• Experience in a managerial or supervisory role.
• Proven leadership and team management skills, with the ability to motivate, inspire, and develop team members.
• Strong organizational and problem-solving abilities, with a focus on efficiency and continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
• Demonstrated ability to manage budgets, prioritize tasks, and meet deadlines in a fast-paced environment.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

What will I be doing?

· As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

· Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.

· Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

· Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.

· Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.

· Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.

· Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.

· Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.

· Promptly answer the telephone inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.

· Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.

· Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.

· Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.

· Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.

· Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.

· Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.

· Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.

· Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.

· Ensure that all reporting and servicing deadlines are met on a timely basis.

· Carry out any other reasonable duties and responsibilities as assigned.

Retail Operations Manager/ Assistant Branch Manager (Retail)

Overview

The Retail Operations Manager/ Branch Manager is required to oversee the operations of supermarket stores in Singapore. He/ She is responsible in overseeing and managing the supermarket's operations, inventory requirements and sales level.

Responsibilities

• Demonstrated the ability to handle Retail Branch Operations.
• Experience in overseeing and managing the Retail Operations as a whole.
• Experience in handling the Branch's Sales Figures and inventory requirements.
• Good in handling Stock and Operational expenses.
• Strong communication skills and good in liaising with internal departments.

Requirements

• Strong experience in managing the operations of Retail Operation Stores.
• Good in handling the Stocks Inventories, Operational Expenses and Inventories.
• Good in managin Retail Branch Operation and Store Management experience.
• Possess min. 4 years of Retail Branch Operations experience.
• Min. Degree, Diploma or ITE qualification holders in any discipline.
• Experience in managing/ leading a team of staff.
• Possess good Retail, FMCG or Supermarket industry domain.
• Locations available island-wide

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

• Advise clients on both Singapore and international tax matters, helping them understand the pricing impacts of goods and services transactions between related parties and offering guidance on tax considerations in various deals.
• Assist clients in adhering to transfer pricing regulations, designing comprehensive tax and transfer pricing strategies in line with OECD and Singapore transfer pricing guidelines.
• Collaborate with international clients to understand their business models, developing transfer pricing policies that align with these models.
• Conduct functional analysis interviews, benchmarking studies, and issue analysis for the preparation of transfer pricing documentation.
• Identify planning opportunities based on OECD and Singapore TP Guidelines to benefit clients.
• Coordinate with Mazars global network firms to address client issues.
• Oversee regional and/or global transfer pricing projects, ensuring smooth project management and timely delivery.
• Manage and execute transfer pricing audits and other regional TP projects.
• Work alongside staff, peers, and partners to deliver transfer pricing solutions and strategies to multinational clients in the financial services sector, both in Singapore and globally.
• Lead the team through functional analysis, industry research, and benchmarking studies, applying insights to assess client positions and develop effective strategies.
• Guide the team in providing transfer pricing policy advice and preparing documentation.
• Review and offer recommendations on client agreements or documents for compliance and risk mitigation.
• Identify cross-business line opportunities for business development while managing transfer pricing engagements.
• Foster strong external and internal relationships with clients, networks, teams, and other service lines.
• Participate in any other ad hoc projects and tasks as needed.

Requirements

• Bachelor's degree in law, finance, tax, accounting, or a related field.
• Motivated, self-driven, and ambitious professional with 5-10 years of experience in Transfer Pricing, ideally within the Asia-Pacific and/or Europe regions and from a professional services firm.
• Preferably experienced in handling TP matters for Financial Services clients and/or Financial Transactions.
• SCTP accreditation is advantageous.
• Strong leadership, interpersonal, and communication skills.
• Proficient in OECD and Singapore TP guidelines.
• Skilled in delivery management, with a focus on timely execution.
• Proven leadership, project management, and analytical abilities.
• Effective team player with a collaborative mindset.

Overview of the Job

GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for an Associate Performance Manager, Programmatic to join us.

You will work closely with all other teams within the GroupM family to drive programmatic planning, execution, analysis and insights etc. We are looking for someone with a positive attitude, enthusiastic and is flexible in embracing changes and new challenges.

Reporting of the role

This role reports to the Senior Manager

3 best things about the job:

1. Working in one of the most digitally-advanced and forward-thinking media agencies in the region
2. Regular on-the-job training that will be provided to ensure success in your role.
3. An opportunity to work with and learn from highly-experienced, action-orientated media practitioners.

Responsibilities of the role:

• Handling platforms like Display & Video 360(ex-DBM), Campaign Manager(Ex-DCM), Trade desk, App nexus, Google Analytics etc.
• Understanding of Programmatic Buying, including DSPs/SSPs, RTB, ad-exchanges, DMPs, audience targeting.
• Expertise in managing performance driven clients to drive ecommerce sales.
• Manage your workflow and responses to ensure agreed deadlines are met, we are obliging with our service level agreements and executing tasks with 100% accuracy.
• Review the campaign brief and generate programmatic media plan to deliver client objectives
• Undertake the campaign set up process for all campaigns within your portfolio, troubleshoot any tracking and discrepancy queries, and ensure campaigns are activated with accuracy and following best practice.
• Monitoring the success of Campaigns through Google analytics, DSP UIs, Automation Dashboards
• Accountable for the ongoing management of campaign budgets and daily spend levels, and constant monitoring of tracking to performance goals.
• Analyze ongoing results to identify campaign trends and key insights, and provide thoughtful recommendations to ensure we meet and exceed client goals.
• Demonstrate strong knowledge of the programmatic/performance campaign eco-system
• Demonstration of strong fundamentals of Brand Safety, Viewability and Adfarud.
• Execution of various type of programmatic deal types.
• Work closely with the line manager to manage markets, supporting across day-to-day campaign management responsibilities.
• Build a great working relationship with your team, market teams and client team, operating seamlessly together to deliver success for our clients, across the briefing, booking, set up, optimisation and reporting processes.

Measures of success –

In three months:

• A strong understanding of the client’s brands and products
• A keen understanding on the various platforms and systems which power digital media
• Gained certification on major programmatic platforms
• Develop relationships and earn trust with your own team and client teams / local market operation teams

In six months:

• Become a trusted advisor and partner to your client/market team
• Be able to provide optimization suggestions and work with programmatic director to improve campaign performance
• Oversee effective and accurate optimizations and delivery of campaigns

In 12 months:

• Developed your knowledge of other online products and strategies.
• Develop and identify gaps/processes/tools to improve campaign performance and efficiency
• Become a trusted advisor to your client teams

What your day job looks like:

• Ensures accurate planning and implementation of all campaigns in DSP platforms. It is the responsibility of the trading team to proactively request and implement all necessary trafficking and campaign tracking requirements for every campaign to perform as effectively as possible, and to ensure that we have the tools in place to provide accurate and detailed campaign reporting and feedback as appropriate.
• Responsible for proactively analyzing delivery data across the channels to identify optimisation opportunities to deliver client objectives.
• The focus of the team is to first identify optimisation levers (audience, supply source, temporal, frequency, target, geo, creative copy etc.), understand what the consequence of those optimisation levers are, and having expertise in pulling those levers.
• Regular WIP meetings and share the campaign performance
• Providing regular campaign reports to client teams along with insights to influence planning & buying decisions
• Responding to ad-hoc campaign feedback requests

Minimum qualifications:

• 3-4 years professional experience with digital media preferably within a media agency/publisher trading desk
• Hands on experience and knowledge in programmatic optimisation
• Experience in campaign implementation, optimization and reporting
• Understanding of Adserver, DSPs/SSPs, RTB, ad exchanges, DMPs, audience targeting, brand safety, viewability, adfraud.
• Competent in all Microsoft office software
• Be organized and have a high attention to detail
• Demonstrate problem-solving skills, financial and numerical astuteness

More about GroupM

GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.

Discover more about GroupM at www.groupm.com
Follow @GroupMAPAC on Twitter
Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupmworldwide

About GroupM Singapore

GroupM Singapore operates in one of the most dynamic and exciting environments in the world. Although it is a small domestic market, there is a vibrant media industry which is undergoing rapid evolution as digital technology reshapes the way marketing supports advertisers’ needs. Being at the crossroads of Asia means, that aside from the local clients and media owners, we also have a high proportion of multi-national clients, renowned brands and media owners. Making GroupM Singapore the Number One organisation to join and develop your career in media investment.

GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.

Job Overview:

We are looking for an experienced corporate secretariat professional to support our Group Secretariat function. The ideal candidate will have a strong background in corporate secretarial duties, including extensive experience in drafting and taking detailed meeting minutes for Board and Committee meetings.

Key Responsibilities:

• Maintain records, statutory registers, and documents in compliance with applicable regulations.
• Compile meeting materials and manage logistics for board and shareholder meetings.
• Draft Board and Committee minutes, resolutions, and meeting summaries accurately and in a timely manner.
• Assist with ACRA filings and ensure statutory compliance for group companies.
• Prepare documents for AGM, including the Notice of AGM, Proxy Form, Board Profiles, and Shareholding Statistics.
• Respond to inquiries from directors, shareholders, and stakeholders.
• Monitor industry trends in regulatory compliance and proactively suggest best practices for risk management.
• Support the preparation of Annual Reports and handle ad-hoc administrative tasks as assigned.

Qualifications & Requirements:

• Minimum of 5 years of corporate secretariat experience in a public-listed company (experience in financial institutions or reputable service providers preferred).
• Proven expertise in drafting meeting minutes and corporate documentation.
• Strong knowledge of the Companies Act, SGX-ST Listing Rules, and the Code of Corporate Governance. Familiarity with MAS regulations is a plus.
• Meticulous with strong attention to detail and excellent documentation skills.
• Ability to work independently while collaborating effectively with team members.
• Strong interpersonal and communication skills.
• High level of integrity and accountability.
• Adaptable, with a proactive approach to handling new challenges and tasks.

Additional Information:

• Paralegals with relevant experience are welcome to apply.
• This is a 6-month maternity cover contract with the potential for extension based on business needs.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• EA Registration No. R24120918 TAM SEE MIN

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.

We’re looking for a Special Projects Manager/Lead to join our CEO Office team, to help grow our team across Asia.

The mission of this role is to solve strategic problems that arise in our scaling phase and drive new projects using a data-driven approach. You will be a key part of building new and scaling existing business units. You will report directly to our Strategy & People Director (Chief of Staff).

What You’ll Be Doing

• Special Projects & Strategy: Play the role of a ‘fire-fighter’ to take on any issues to augment strengths or plug weaknesses across the organization; Annual review of our strategic ambition, where to play, and how to win perspectives by running external and internal analysis
• Fundraising and Corporate Development: Drive the end-to-end fundraising process: from creating the fundraising narrative and pitch deck to orchestrating the due diligence process; Analyze potential M&A targets, determine synergies, and execute on the post-merger integration
• Financial Modeling & Strategic Finance: Build financial models, charts, and narratives. Examples of models and charts include: financial model for business valuation, unit economics, whale chart, rule of 40 chart, cricket chart: Build financial models, charts, and narratives. Examples of models and charts include: financial model for business valuation, unit economics, whale chart, rule of 40 chart, cricket chart
• BizOps and Project Management: Support executive leadership team in tracking and completing the cross-departmental Objectives and Key Results within the company; Project management support in a variety of cross-functional projects
• Data Analysis: Analyze past data and develop models for key indicators and metrics. Examples of key indicators include: Client Lifetime Value, Customer Acquisition Cost, Efficiency-related metrics, Revenue Retention, Customer Concentration
• Investor Relations: Support investor meetings as they occur including quarterly investor updates, board meeting deck preparation, driving data analysis for follow-ups, etc.

Who We Are Looking For

• Experience in investment banking, corporate finance, strategic finance, or top consulting firms is highly preferred
• Excited about building and scaling new business units
• Proactive with proposing solutions and flagging issues
• Strong work ethic with get-it-done growth mindset
• Collaborative: Able to work with different BUs and team members across geographies and cultures
• Zero-defect mindset
• Comfortable working with and manipulating data
• Immediate joiner is preferable
• Open to travel

Who We Are Looking For

• Gain exposure and drive impact: You will have exposure to cross-functional projects with close collaborations directly with key leaders in the organization
• Gain professional and personal growth: You will be collaborating with and learning from fellow talented team members across the region
• Enjoy freedom and opportunities: You will be given freedom to experiment and iterate on ideas to learn and improve skills and results.

Let’s Realise Human Potential.

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.

We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.

What is Glints?

Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.

Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.

Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.

Who We Are

At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.

• Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
• Integrity: Have courage, be guided by the truth, don’t be afraid
• Impact: Missionaries, not mercenaries
• Beginners’ Mindset: Stay humble, don’t be attached to ego
• Customer Obsessed: Customers First
• Ownership: Care intensely about the mission and take responsibility
• High Standards: Dream big and deliver epic outcomes fast

Where We Work

Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines.

Learn more about Glints and our culture at bit.ly/glintsculture,

Or check out our Careers Page at https://glints.com/careers!

Responsibilities

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

• Leads the team to perform service recovery in the event of issues.

• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover those on leave.

• Mentor, provide guidance and support to the Service Desk team.

• Lead and develop the service desk team, including hiring, training, and performance evaluations.

• Ensure the team knows how to use the provided ESM tool (e.g., ServiceNow) effectively for ticket management and service delivery.

• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

• Identify and implement improvements along with updating of documentation for service desk processes and procedures.

• Foster a customer-centric culture within the team, emphasising excellent customer service.

• Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

• Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

Requirements

• Degree in Computer Science, Information Technology, or a related field.

• Prior experience in a service delivery or IT management role within a corporate environment.

• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

• Strong understanding of end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

• Proficiency in using ESM tools such as ServiceNow.

• Excellent leadership, team and stakeholder management skills.

• ITIL 4 Foundation Certification

• ITIL 4 Intermediate / Expert preferred

• Project Management Professional (PMP) or similar will be an added advantage.

Licence no: 12C6060

Job Description

• Overall in-charge to meet department KPIs that is comply to established policies, procedures and guidelines i.e. execute and monitor accurate Billing / Settlement management tasks to ensure both AR and AP are completed for all shipments within stipulated time frame
• Prepare, verify and update of various logistics billing cost items, charging methods and reports to ensure on time & accurate billing generation and submission
• Liaise and coordinate with warehouse operation team to obtain the relevant info for billing report preparation
• Monitor, review monthly billing closing and conduct monthly variance analysis reports
• Review and establish the billing details according to customer’s billing requirements
• Respond promptly and provide professional customer service to enquiries, feedback and clarification on billing discrepancies, if any
• Timely update and maintain accurate data of billing records in ERP / CRM systems
• Provide coaching and oversee billing team members’ performance
• Ensure all related documents are properly filed and archived
• To prepare all information request to meet internal and external audit requirements
• Review and provide improvement idea for billing process and procedure

Job Requirement

• Bachelor degree in Logistics / Supply Chain Management / Business Administration/ Accounting or equivalent qualification
• Over 8 years in billing related work experience, preferably in logistics MNC company
• Experience in leading small team in achieving target KPIs
• Receptive and highly adaptable to process changes
• Excellent in interpersonal and communication skills
• Ability to manage and meet multiple timelines within a fast-paced environment
• Meticulous with detailed mind and strong analytical skills
• Good team player
• Proficient in MS Office (Excel, Word, etc.)

Work Location:

30 Pasir Panjang Road, #07-32, Mapletree Business City, Singapore 117440

Working Hours:

8.30 am - 5.30 pm, Monday to Friday

For interested applicants, please apply this position via "Apply Now" button.