Total 1,534 customer service job vacancies in Others category in Singapore

Shifts:

- 0630hr to 1530hr (6.30am to 3.30pm).

- 1300hr to 2200hr (1pm to 10pm).

- 1500hr to 0000hr (3pm to 12am).

- 2300hr to 0800hr (11pm to 8am)*

- 1900hr to 0200hr (7pm to 2am)*

- 0430hr to 1330hr (4.30am to 1.30pm)*

*Additional Shift Allowance of $5 per shift.

Job Description (Training will be provided):

- Foreign crew escort.

- Kiosk machine assistance.

- Managing auto baggage drop.

- Arrival and Departure gate handling.

- Misc duties such as queue management, early check-in registration, etc.

Notes:

- 44-hrs work-week with alternate 5/6 work-day arrangement.

- Transport reimbursement (capped at $30.00) for shifts before 0700hr (7am) and after 2300hr (11pm).

- All shifts above includes one hour of unpaid break.

Job Description

· Cashiering

. Order goods / purchasing

· Processing and preparing orders

· Food preparation

· Food serving

. Customer service

· Maintaining the overall hygiene of the outlet

We are regret to inform that only shortlisted candidates will be notified
EA license no: 12C6255
EA Reg.id: R23116271

Delibowl Group is a company that commenced its operations in Singapore in 2017. We provide customers with high-quality food, affordable prices, great location through our excellent service and friendly environment. We are looking forward to seeing you on board. You will get more opportunities for career promotion prospects and an attractive incentive package.

Job Title:

Service Crew

Part time : $12 per Hours

Reports to:

Outlet Manager

Position Summary:

As a member of the service team, you will greet our customers as they enter the outlet and ensure that they have a great dining experience. Your ability to familiarize yourself with the outlets menu will showcase your preparedness and knowledge as well as your desire to learn and to serve our guests.

Duties and Responsibilities:

• To prepare the outlet for operation, including mise en place, resetting tables
• Providing exceptional, friendly, courteous, and professional guest service at all times
• Taking orders
• To be knowledgeable with all food and beverage products on the outlet menu
• Respond to consumer inquiries about the outlet's services and special offers
• Processing customers' orders and generating their bills
• Assisting with seamless and fast service while maintaining outlet standards at all times
• Clean all tables after customers have left and get tables prepared for the next set of clients
• Maintain store cleanliness
• Comply with all safety and security procedures at the store
• Any other ad-hoc duties assigned

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- Experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. Responsible for the development and optimization of Core Service

2. Optimize global data storage consistency

3. Tech optimization includes CAP theorem, cache systems, various database governance, etc.

Qualifications

Job Requirements

1. Preferred experience in multi-datacenter architecture optimization, high concurrency and availability system design, and relational, kv and graph databases

2. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

3. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

4. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

JOB CODE: SGP- ADWRTSE

Hiring company is an international public listed company with leading technologies, products and solutions in the Wafer Mounting Machines to meet customer needs in semiconductor industries.

JOB TITLE: REGIONAL TECHNICAL SERVICE ENGINEER

Reports to: Lead Service Engineer

Location: Singapore, Kallang

Products: Equipment in back grinding, dicing of wafers and die bonding of chips

MAIN RESPONSIBILITIES

1. Perform and assist with coordination, any assigned service job (ie: equipment service, installation, de-installation, training and buy-off)

2. Receives & responds to customer verbal and written inquiries on technical matters

3. Coordination with Sales / Admin Dept. on spare part /machine claim, spare part purchase order matters and additional information needed by customer

4. Compiles statistics and prepares various reports for management as needed or requested

5. Establish spare part pricing, provides quotation for spare part / machine / modification / engineering charges

6. Creating new processes, work on existing processes and revise them if necessary to make improvisation

7. Manages or directly works on assigned projects

8. May perform general functions not listed

9. Develop strong customer relations at technical level

10. As dedicated Demo machine ownership requested to maintenance machine performance, perform preventive maintenance, and manage the machine spare parts

ADDITIONAL JOB DUTIES

1. Source spare parts locally

2. Maintain the assembly, spare part and compressor room

3. Assist in establishing spare part pricing

REQUIREMENTS

· FIELD SERVICE EXPERIENCE in the Semiconductor or related Engineering background

· Experience in Electronics / Mechanical field

· Fresh graduates with a strong interest in Semiconductor Equipment service support are welcome to apply

· Advantage if have service experience in Wafer manufacturing industry

· Computer literate and proficient in writing reports

· Able to work independently and a good team player

· Must be able and willing to travel at short notice & work at customer’s overseas factories for 2~3weeks for equipment support

· Strong analytical and troubleshooting skills

· Good interpersonal and communication skills

· Proactive learner and self-motivated

· Positive attitude

QUALIFICATIONS (Academic/Professional)

• Minimum Diploma in Mechanical Engineering, Electrical Electronics Engineering or Mechatronics

If interested, pls submit your CV together with your application

Regret that only shortlisted candidates will be contacted.

EA Licence No.: 24S2174

Responsibilities:

• Greet customers and hand out menus.
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid.
• Administer change to tables if needed.

Requirements:

• Endurance to walk and stand for long hours.
• Flexible work hours.
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
• Coordination to carry plates or trays without dropping anything.
• Able to work on weekend and public holiday

• Answering questions about a company's products or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company's offerings.
• Providing proactive customer outreach.
• Handling customer complaints.
• Arrange schedule for technicians
• Data Entry

Job Description:

• Liaising between HBD officer and resident about the Building Service Centre
• Attending and assist residents query for HBD Building Service Centre
• Arrange the weekly, monthly report to HDB, Consultant Town Council
• Administration work duties
• Liaising with the sub-contractor/site in charge for work schedule update to ensure daily work going smoothly
• Any other ad-hoc tasks assigned

Job Requirements:

• Minimun qualification - GCE Ö"Level or Nitec Certificate.
• Prior customer relations work experience is preferred

SAFRA Choa Chu Kang

Administration Executive

To plan, organize and control all administrative, finance and personnel functions of the Clubhouse. Occasionally assists in ad-hoc or association level projects such as SAFRA’s Annual General Meeting.

RESPONSIBILITIES:

1. Office Management

1.1 Ensures SAFRA’s insurance policies are kept current, with compliance to the clauses in the policies

1.2 Maintains and liaises with IT staff on computerization relating to purchase/work order processing, accounting data storage/update and general information storage

1.3 Maintains records of all assets/inventory of the Clubhouse

1.4 Plans and maintains an efficient registry and filing system

1.5 Monitors and reviews administrations contracts

1.6 Ensures proper book-keeping of all financial transactions of the Clubhouse

1.7 Manages the petty cash so as to ensure that a minimum replacement level is maintained

2. Budget Management

Prepare Club’s budget, forecasts and track budgets on areas of responsibilities.

3. Front Desk Management

3.1 Surprise checks on manual receipts and cash floats

3.2 Administrator stocks / receipts adjustment and refunds

4. Slot Machine Management

Handles weekly collections and cash counts

5. Vendor Management

5.1 Monitors and reviews vendor’s license agreement.

5.2 Liaises with vendors on activity sponsorship and regular promotions

6. Audit and Procurement

6.1 Ensure financial and procurement process are in audit compliance

6.2 Advise other departments on the required procurements guidelines

7. Fixed Asset management

7.1 Asset custodian of those assets under Admin Section

7.2 Perform fixed asset inspections as instructed by HQ Finance, liaising with the various asset custodians to ensure accountability and accuracy in the fixed asset records

7.3 Prepare proper documents for fixed asset write-offs and destruction certificates when required

8. Other Duties

8.1 Management of EC matters and ensures that EC minutes are submitted timely

8.2 Follow up efficiently and effectively on other tasks and actions as directed by the Club Manager

REQUIREMENTS:

• Candidate must possess at least a Diploma/Degree, preferably in Business Mgt, Accounting, Hospitality or related.
• Preferably to have at least 5 years’ experience in an administrative role
• Possesses supervisory experience
• Positive attitude with a flair for detailed work

- welcome and assist customer warmly into restaurant

- taking food orders

- prepare drinks and serve food according

- perform chashiering duties

- ensure cleanliness of dining and food preparation area

- assist in managing overall daily operations

- supervise and train junior services crew

- ensure workplace safety

Job Summary:

As the Operation Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Operation Executive / Senior Operation Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Operation Executive / Senior Operation Executive.

Competency Requirements:

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Volunteer Management

• Oversee the full volunteer life cycle ranging from recruitment, screening/interview, matching, orientation, deployment, review/feedback, appreciation, training and exit.
• Foster strong relations with volunteers and stakeholders in the community.
• Maintain & Updating of the volunteer database in the VMS
• Assist in all programmes/activities related to volunteers’ services and engagement with seniors in the community.
• Identify potential volunteer sources and handle volunteer enquiries and feedback.
• Perform any other ad-hoc duties as assigned.

Event Management

• Support in the planning and organizing of events for residents and stakeholders in the community.
• Engagement of seniors & vulnerable, drive and ensure smooth operations of events.

The Person

• Diploma with minimum of 1-2 years of experience in social sector or equivalent relevant experience preferred.
• Good in communications, writing, activity planning, admin reporting and presentation skills.
• Possess critical thinking, strategic planning, effective time management skills.

Others

Working hours: Monday - Friday, 8.30am to 6.00pm

**Must be comfortable to work at least 2 weekends in the month

TELE me at @jacechooo or WA me at https://wa.me/+6582976283 NOW!
Interested candidates please submit your resume to [email protected]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Responsible for processing of customer enquiries through emails and phone calls & follow through till completion.
• Issue quotations based on customers’ requirements and follow up on quotations.
• Co-ordinate between the customers and technical dept for the job to be performed and status of the job.
• To liase with vendors, suppliers and sub-contractors for quotations and related documents.
• Preparing for certain spare parts for collection/delivery.
• Generate Invoice, SOA and other related documents and email to customers.
• Do filing for all service-related documents.
• Checking and replying email daily.
• Updating of spare parts inventory and invoices into system.
• Provide administrative support duties and any other adhoc duties as assigned.

Requirements

• Minimum GCE ‘N/O’ level.
• Computer literacy in Microsoft office.
• Able to speak and write English and liase with Mandarin-speaking customers.
• Minimum 1 - 2 years of experience in similar capacity.
• Meticulous and service-oriented
• 5 days work week/14 days annual leave
• Work Location: Toa Payoh North- 5 mins walking distance to Braddell MRT station.

Job Title: Leasing Executive

Responsibilities:

• Respond promptly to customer inquiries regarding leasing options, pricing, and vehicle availability.
• Conduct thorough needs assessments to understand each customer's requirements and preferences.
• Provide expert guidance and recommendations on leasing options based on customer needs, budget, and preferences.
• Coordinate test drives and vehicle demonstrations for interested customers, ensuring a positive and informative experience.
• Prepare and present lease quotes, contracts, and leasing terms to customers in a clear and concise manner.
• Assist customers with the lease application process and ensure all required documentation is completed accurately and efficiently.
• Coordinate vehicle delivery and orientation for leased vehicles, ensuring a seamless transition for customers.
• Follow up with customers post-lease to ensure satisfaction and address any questions or concerns.
• Stay updated on automotive leasing trends, market conditions, and competitive offerings to provide informed recommendations to customers.
• Collaborate with the sales and marketing teams to achieve leasing targets and contribute to overall business growth.

Requirements:

• Previous experience in automotive sales, leasing, or customer service preferred.
• Strong knowledge of automotive leasing principles, practices, and regulations in Singapore.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and provide exceptional service.
• Detail-oriented with strong organisational and time management skills.
• Ability to work independently and as part of a team in a fast-paced, customer-centric environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Valid class 3 driver's license and clean driving record.

Responsibilities:

• Assume a secondary role in case management through providing support to caseworkers. To co-work with caseworkers in relation to clients and their family members through casework towards elimination of risk of child maltreatment.
• To perform liaison work and information gathering with public/community agencies who consult on child protection issues or report on allegations
• To provide public education and outreach to increase awareness of child maltreatment
• To provide logistics and administrative support of programmes (e.g. group work)
• Source and coordinate resources, brokering of services to meet the needs of clients

Requirements:

• Diploma in Social Work/in relevant discipline
• Able to work nights (at least 1-2 nights a week)
• Good communication and interpersonal skills
• Minimum 2 to 3 years of work experience
• Good Team Player

Work Location: Choa Chu Kang/Redhill

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

A leading HRMS service provider is looking for Customer Service and Admin who will serve as the first point of contact for clients, providing guidance on various system functionalities and administrative processes. This role involves managing clients, and ensuring a seamless experience for all stakeholders. The person will also perform administrative tasks, including data entry, report generation, and maintaining up-to-date system documentation.

Responsibilities

• Provide prompt and efficient support to clients, resolving queries and issues related to system functionality.

• Perform routine administrative tasks, such as user account management, data entry.

• Assist in the maintenance and update of records, ensuring accuracy and compliance with data protection regulations.

• Arrange training sessions for new clients to enhance their understanding and efficient use of the system.

• Generate and distribute regular reports as required by management.

• Gather feedback from users to identify areas for system improvement and enhance user satisfaction.

• Work with the HRMS team and clients to arrange with implementation teams for upgrades, new features, and functionality.

Requirements

• Proven experience in customer service, preferably in a technical or HRMS-related role.

• Excellent troubleshooting and problem-solving skills.

• Outstanding communication and interpersonal skills.

• Detail-oriented with strong organizational skills.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambienceManage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilitiesRestaurant OperationsLead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service teamCheck readiness of restaurant for service day and brief service crew on staffing roster for service dayManage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessaryManage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessaryEnsure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & PlanningAct as point of escalation for service crew regarding service issuesResolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned taskLead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient mannerQuality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standardsMonitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staffTrain and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

1. Staff Management:Supervising and coordinating the activities of service staff, including waiters/waitresses, hosts/hostesses, and bartenders.
   Assigning duties and responsibilities to staff members based on workload and skill level.
   Conducting regular training sessions to ensure that all staff members are knowledgeable about menu items, service standards, and customer interaction.
   
2. Customer Service:Leading by example in providing exceptional customer service.
   Handling customer inquiries, complaints, and special requests promptly and professionally.
   Monitoring service levels and taking proactive steps to address any issues that may arise during service.
   
3. Shift Coordination:Creating and managing shift schedules to ensure adequate coverage during peak hours.
   Briefing staff members at the beginning of each shift regarding special promotions, menu changes, or any other relevant information.
   Maintaining communication with kitchen staff to ensure timely delivery of food orders and smooth coordination between front and back of house.
   
4. Quality Control:Conducting regular inspections of dining areas, ensuring cleanliness, organization, and adherence to health and safety standards.
   Monitoring food presentation and ensuring that dishes meet the restaurant's quality standards.
   Providing feedback and coaching to staff members to improve performance and maintain service excellence.
   
5. Inventory Management:Assisting in inventory management tasks such as stock replenishment, stocktaking, and managing inventory levels of service-related items (e.g., cutlery, glassware, condiments).
   Reporting any discrepancies or shortages in inventory to the management team.
   
6. Training and Development:Identifying training needs among service staff and coordinating training sessions to address those needs.
   Providing ongoing coaching and feedback to support staff development and performance improvement.
   Encouraging and recognizing outstanding performance through rewards and incentives.
   
7. Team Communication:Facilitating effective communication between service staff and management.
   Conducting regular team meetings to discuss updates, address concerns, and gather feedback.
   Acting as a liaison between front-of-house and back-of-house teams to ensure smooth operations and customer satisfaction.
   
8. Compliance and Regulations:Ensuring compliance with relevant regulations, including food safety standards, liquor licensing laws, and labor regulations.
   Keeping abreast of any changes in regulations and ensuring that staff members are aware of and adhere to them.
   

As a service staff supervisor, your role is pivotal in maintaining high standards of service, fostering a positive work environment, and contributing to the overall success of the restaurant.

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Responsibilities & Requirements:

• Liaise with customers on their enquiries over the phone.
• Co-ordinate with service technicians on service calls.
• PC literate.
• No experience required.
• Candidates with customer service background will be an added advantage.
• Full course on job training will be provided.