Total 25,281 customer service manager job vacancies in Others category in Singapore

• Manage day-to-day operations of the cafe
• Hire and onboard new wait staff and baristas
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

· Lead the team and ensure the service standards are upheld

· Ensure smooth day-to-day operation of the restaurant

· Obtain sales target and KPIs given by the management

· Promote positive work environment

· Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

· Assist in sending daily sales report

· Find ways to improve operations

· Enhance the customer experience and ensure customer satisfaction

· Work with kitchen team on purchasing of supplies

Job Requirement

· Strong communication, interpersonal and management skills

· Team Player

· Initiative

· At least 5 years and above of experience in a F&B outlet

· Ability to professionally address customer complaints

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​
 

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​
• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

Manages the function and staff encompassing information technology infrastructure needs across the enterprise including local area networks (LAN), wireless networks (WLAN), wide area networks (WAN), firewalls, servers, network load balancers (NLB), application delivery controllers (ADC), voice/communication systems (PBX/UC), network/server monitoring tools (NMS/SNMP/WMI), storage, and data backup/recovery.

Responsibilities

• Coaches, mentor existing team members and ensuring that the staff provides excellent end user support.
• Developing and implementing IT policy and best practice guides for the organization.
• Project management for major IT projects including system updates, upgrades and migrations locally and regionally.
• Work closely with regional offices in providing IT support functions. This includes and not limited to setup of user account, PC setup and configuration, troubleshooting of hardware issue and escalation of issue to appropriate party till eventual resolution.
• Provides technical expertise (tactical and operations initiatives) to the regional offices.
• Lead and provide operational support for all data centres, server rooms, servers (both on-premise and Cloud) and network equipment across the organisation, including IT Asset management.
• Sets, monitors, provides and reinforces overall team performance feedback, including performance improvement and recommendations with respect to rewards, reassignment and if needed, corrective action.
• Assist the relevant teams in the fulfillment of Business Continuity Planning (BCP), Disaster Recovery Planning (DRP) and Cyber Security Incident Response Plan.
• Provide technical support and administration for Windows and non-windows Servers, desktop computers, notebook computers, printers and peripheral devices.
• Drives infrastructure planning, engineering, deployment, maintenance and customer support.
• Ensures systems performance and service-level requirements are met.
• Manages IT resource requirements to ensure appropriate balance between tactical and strategic demands.
• Implements IT continuous improvement programs within enterprise guidelines.

Requirements

• Diploma / Degree in Information Technology.
• Minimum 5 years of relevant working experience in similar capacity for a medium/large organization or in outsourced IT company.
• Proficient in Microsoft Active Directory topology and in-depth working knowledge of Microsoft network environment with working experience.
• Good knowledge in firewall and router configuration.

Responsibilities

• Assisting the Factory Manager to oversee the operations department include staff supervision, workflow and leave planning, setting up of events and maintenance of vehicles & equipments
• Responsible for product quality, maintaining excellent customer service standards
• Respond proactively,resolve and prevent all customer service situations
• Evaluate the operations and procedures and suggest improvements
• Any other related operational issues and projects as and when required

Requirements

• Diploma/Certificate in Food and Beverage
• Minimum 5 years of relevant experience
• Excellent leadership
• Ability to analyze and solve problems
• Good communication and interpersonal skills
• Maybe required to work nights, weekends, and/or holidays
• Bilingual to liaise with English and Chinese speaking associates

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

The General Manager is a key leadership position responsible for the overall performance, growth, and profitability of the organization. They provide strategic direction, establish goals and objectives, and ensure effective execution of business strategies. The GM is accountable for managing various departments, implementing policies, and driving operational excellence.

Job Description:

1. Strategic Planning and Execution: Develop and implement business strategies in alignment with the company's mission and objectives.
   Analyze market trends, competition, and industry developments to identify opportunities for growth.
2. Leadership and Team Management: Provide strong leadership and guidance to department heads and teams, fostering a culture of accountability, collaboration, and innovation.
   Recruit, train, mentor, and evaluate the performance of key management personnel.
3. Financial Management: Prepare and manage the annual budget, ensuring financial targets are met and expenses are controlled.
   Monitor financial performance through regular analysis of key performance indicators (KPIs) and financial reports.
4. Operational Efficiency: Oversee day-to-day operations, ensuring efficiency, quality, and compliance with company standards and industry regulations.
   Implement process improvements and best practices to enhance operational effectiveness.
5. Customer and Stakeholder Relations: Foster strong relationships with customers, suppliers, partners, and other stakeholders to enhance the company's reputation and market presence.
   Address customer feedback and resolve issues in a timely and satisfactory manner.
6. Sales and Business Development: Work closely with the sales and marketing teams to develop and execute sales strategies, driving revenue growth and market share expansion.
   Identify new business opportunities and partnerships to diversify revenue streams.
7. Risk Management and Compliance: Identify and mitigate operational, financial, and legal risks, ensuring compliance with all relevant laws and regulations.
   Implement and enforce policies and procedures to maintain a safe and compliant work environment.
8. Reporting and Communication: Provide regular updates and reports to the executive team, board of directors, or owner on key performance metrics, strategic initiatives, and business challenges.
   Effectively communicate organizational goals and objectives to all employees.

Qualification:

• Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
• years of proven experience in senior management or executive leadership roles.
• Strong business acumen with a track record of driving revenue growth and profitability.
• Excellent leadership, decision-making, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Knowledge of industry-specific regulations and best practices.

Roles & Responsibilities

Our firm is specialized in International Students Recruitment, we have recruited more than 500 international students annually from overseas to study in various schools in Singapore.

Job Description

The candidate will work on a wide range of tasks ranging from sales and marketing, academic program management and administration.

Academic Programme Management

• Manage various academic programmes from kindergarten level to Doctoral level, including preparing and coordinating the logistics of module registration and timetabling scheduling, internships, study awards and other financial administration.
• Provide academic and administrative advisory support services to students.
• Coordinate and assist student orientations and enrolment processes. Organize student engagement sessions.
• Review current marketing plans, response rates and KPI against project milestones and make adjustments to improve the process
• working with the sales team to create online multimedia market sales campaigns for new client development as well as increased client retention
• Work with local schools and overseas education agencies to create and design various marketing strategies
• Review current marketing plans, response rates and KPI against project milestones and make adjustments to improve the process
• Overseeing social media strategies to drive engagement and brand recognition
• Business partnering with local schools to implement a comprehensive business plan
• Market research on the most updated student recruitment channels.
• Proactively spotting new business opportunities with the purpose of expanding company revenue in line with business practice
• Strong relationship development with existing customers.
• Actively involved in pitching and materials preparation needed such as qualitative proposals, capability statements, etc
• Project management
• Point of contact for the region's corporate communications and strategy
• Leading all activities relating to press releases, websites, articles, presentations, social media channels and events for internal and external use both
• Other duties as assigned by Director or board of management.

Qualifications and Requirements

• Bachelor Degree and above, with at least 12 years of relevant working experience.
• have experience in a similar role in B2B and B2C Marketing, Knowledge of online conference and events marketing would be highly advantageous.
• Experience in managing and developing integrated marketing campaigns to drive results
• Knowledge of live video straming website analytical tools such as Douyin & Tiktok, KOL or online influener in Overseas Education business is preferred
• Strong communicator and problem solving ability
• Candidate must be able to communicate online with existing overseas partners and customers In Mandarin Chinese, as wel as be able to generate contract in Chinese with our business partners and customers. 95% of existing overseas partners and customers are based in mainland China, Hongkong and Taiwan area, who only speak and type Chinese during their online business enquiry. Proficiency in Mandarin Chinese is a must.
• Candidate must be able to take care of online business enquiry thru mobile app after office hours
• 6 working days per week, Over-Time arrangement at night during Monday to Saturday or on Sunday will be required during peak back-to-school seasons.

Job Description & Requirements

Condominium located near Yew Tee MRT area has 1 position for Condo Manager. You will be deployed on site, and be accountable for the daily operations of the estate. The working hours are 9:00am-6:00pm on weekdays, and 9:00am to 1:00pm on alternate Saturdays. There will be a team of 6 staff on-site, who will rotate to operate the office on Saturdays.

Responsibilities and Essential Functions:
- Plan and control all activities pertaining to the effective daily maintenance and management of the condominium.
- Plan deployments and preventive maintnance schedules as well as monitor the efficiency, lifespan and warranty periods of equipment.
- Liaise with end users, contractors, vendors, consultants, and relevant authorities with respect to technical & maintenance services, repairs, installation, fabrication, renovation & reburbishing works, regulations and the service & repair warranties of equipment.
- Put up and review proposals on technical specifications. Source for, evaluate and recommend quotations for new equipment, repair or replacement.
- Ensure compliance with all statutory regulations, and House Rules.
- Assist in general office duties, including recording of minutes in meetings, updating various records, replying to correspondence, and relaying complaints or feedback to respective service providers.
- Manage arrears by the subsidiary proprietors, and assist in legal action where necessary.

- You will also set up the emergency response team and the various SOPs. The SOPs are meant for the various vendors who send their regular or relief staff to the condominium, to carry out the daily work in accordance with the requirements of the estate.

- Be a team leader for a team of 3 full-time staff deployed at the condominium, aligning the team’s performance to meet the Council’s target outcome, and align the work attitude with the Council’s objectives. The monthly incentive will be tied to the Council’s monthly review.

Requirements:
- Diploma or Degree in Building Management / Facilities Management
/ Engineering, or relevant certificates with 3 years of relevant work experience.
- A team player with good interpersonal skills.
- Meticulous, with attention to details.
- Good working knowledge of the Building Maintenance and Strata Management Act.
- Good service attitude, and able to handle complaints. Passion for estate management work.
- When necessary, willing to work beyond normal hours and on weekends or public holidays. Off-in-lieu will be provided.
- Proficient in Microsoft Office, especially Word and Excel, efficient at using Condo apps such as iCondo or HiLife.
- Experience with mechanical/electrical installations and systems is an advantage (e.g. ACMV, lifts, fire protection, electrical DB, pool pumps, sump pumps, ejector pumps, booster pumps, water tanks, etc).
- Singapore Citizen or PR.

You may email your resume to: [email protected]
Please include the following in your resume:
- Availability and related work experiences
- Reasons for leaving past and present employment
- Current/last drawn salaries, and expected salary
- Contact details
*Only shortlisted candidates will be contacted for interview with the Council. You must state your expected salary for the Council to review.

The Bar Manager is responsible for overseeing the daily operations of the bar, ensuring exceptional service, managing staff, and maintaining a positive atmosphere for guests. This role requires strong leadership, organizational skills, and a deep knowledge of beverages and bar management.

Key Responsibilities:

• Oversee daily operations of the bar, including staff management, inventory control, and customer service.
• Recruit, train, and supervise bar staff, ensuring they provide high-quality service and maintain cleanliness and safety standards.
• Develop and implement bar menus, including drink specials and seasonal offerings, to enhance guest experience and maximize sales.
• Manage inventory, ordering, and stock levels to ensure optimal supply and minimize waste.
• Monitor and maintain compliance with health and safety regulations, licensing laws, and responsible beverage service practices.
• Handle customer inquiries, complaints, and feedback professionally to ensure guest satisfaction.
• Analyze sales reports and financial data to make informed decisions about pricing, promotions, and staffing.
• Create and implement marketing strategies to attract new customers and retain existing ones.
• Maintain a clean and organized bar area, ensuring all equipment and supplies are in good working condition.
• Collaborate with other departments, such as kitchen staff, to ensure a seamless service experience for guests.

Requirements:

• Previous experience as a Bar Manager or in a similar supervisory role in a bar or restaurant setting.
• Extensive knowledge of alcoholic beverages, cocktails, and mixology.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills, with the ability to multitask and work under pressure.
• Proficient in using point-of-sale (POS) systems and inventory management software.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Certification in Responsible Beverage Service (RBS) or equivalent is preferred.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience with budgeting, financial reporting, and cost control.

Physical Requirements:

• Ability to stand for long periods and lift up to 50 pounds.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities:

• Analyze, and oversee tunneling works
• Ensure timely completion and reporting
• Testing, commissioning, maintenance, and operation of Plant and Equipment for tunneling including the TBM
• Manage and lead the tunnel engineers, resources, and logistics
• Review TBM design and ensure equipment compatibility
• Oversee TBM assembly and dismantling operations
• Coordinate between TBM manufacturer and contractors to ensure safety compliance with work plans

Requirements:

• Recognised Degree in Civil Engineering
• Candidate should have at least 15 years of experience in managing tunneling works; with at least 10 years of experience working on LTA | MRT projects in Singapore.
• Candidate should have experience in managing tunneling works of similar scale, complexity, and ground condition.
• Any other duties that may be assigned by the Project Director or Project Manager

For a confidential discussion please send your cv to [email protected]

To view more roles within the Construction & Engineering | Project Management Sector please visit our LinkedIn page @ Artemis Executive Solutions or https://www.careers-page.com/artemisexecutivesolutions We thank you for taking the time to apply but due to the high volume of applicants, we regret to inform you that only shortlisted applicants will be contacted.

EA Lic. No. 22S1050 | R1330228

Job Responsibilities:

• Manage and oversee the food service operations of hotel staff cafeteria by leading & supervising a team of F&B staffs.
• Manage daily operations including cleanliness, organization and staffing.
  Administer staff record and submit report to immediate supervisor.
  Manage, build, and maintain cordial relationships with clients and management.
• Manage guest relations and guest recovery.
  Provide exceptional guest service and setting the standard for all staff.
  Accountable for food cost management, menu planning, as well as the development and creation of new products needs.
• Responsible for the running and the supervision of food preparation to ensure that food quality standards are met and delivered to clients.
• Ensure that operations team adhere to sanitation, food safety and hygiene standards as set in our HSE requirement.
• Schedule of roster and other ad hoc responsibilities

Job Requirements:

Preferably specializing in Food/Beverage/Restaurant Service, operational support and client management or equivalent.
At least 3 years of working experience in the related field is required for this position.
Excellent interpersonal and communications skills, able to liaise with all employees.
Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organization.
Strong experience in involving team management, project management, ownership of budget and costs structure financial management, and operations workflow
Familiar with MS Office applications including Excel, Word and PowerPoint
Ability to clearly articulate messages to a variety of stakeholders

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations
• Manage service recovery for escalated guests’ concerns and feedback
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction
• Collaborate with various departments on guests’ special requirements and requests
• Monitor front office operations to ensure adherence to organizational standards and procedures
• Monitor room inventory levels and reconcile discrepancies
• Manage staff performance to achieve departmental goals
• Provide coaching and guidance to improve staff work performance
• Manage emergency situations
• Record and report all unusual events to the Management
• Other ad-hoc duties and responsibilities as and when assigned

Requirement:

• At least Diploma in Hospitality Management or equivalent
• Min. 2 years of working experience as Duty Manager
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Passionate to serve and go the extra mile for guests
• Possess excellent communication, interpersonal and leadership skills
• Able to make sound decision and solve problems effectively
• Able to work under pressure

Job Description & Requirements

Job Vacancy:

Position: Operation Manager
Experience:

• Over 10 years in the Singapore Construction Sector
• More than 5 years in Vinyl Flooring, Electric Wiring and Painting/Plastering, FalsCeling etc

Education: No Formal Education Required
Salary: $3,000 - $5,000

Other Conditions:

• Must agree to work after regular hours
• Must agree to stay in the company lodge
• Initial three months probation period, with the potential for permanent employment after evaluation

Interested candidates, please send your resume .

• Office Management:Overseeing daily office operations.
  Ensuring that office equipment and supplies are well-maintained and stocked.
  Managing office space and layout.
  
• Administrative Support:Supervising administrative staff, such as administrative assistants and receptionists.
  Coordinating schedules, meetings, and events.
  Handling correspondence and communication, both internal and external.
  
• Document Management:Organizing and maintaining files, records, and documentation.
  Ensuring compliance with organizational policies and legal requirements for record-keeping.
  
• Project Management:Coordinating and managing special projects or initiatives.
  Tracking project progress and ensuring deadlines are met.
  
• Communication and Coordination:Acting as a liaison between departments and external parties.
  Ensuring effective communication within the office and with external stakeholders.
  
• Problem-Solving:Addressing and resolving administrative issues and challenges.
  Implementing improvements to enhance efficiency and productivity.
  
• Reporting:Preparing reports on administrative activities and performance.
  Providing feedback and recommendations to senior management.
  

Responsibilities

• Assisting the Factory Manager to oversee the operations department include staff supervision, workflow and leave planning, setting up of events and maintenance of vehicles & equipments
• Responsible for product quality, maintaining excellent customer service standards
• Respond proactively,resolve and prevent all customer service situations
• Evaluate the operations and procedures and suggest improvements
• Any other related operational issues and projects as and when required

Requirements

• Diploma/Certificate in Food and Beverage
• Minimum 5 years of relevant experience
• Excellent leadership
• Ability to analyze and solve problems
• Good communication and interpersonal skills
• Maybe required to work nights, weekends, and/or holidays
• Bilingual to liaise with English and Chinese speaking associates

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

We are looking to hire a motivated and team player to join our family as Cafe Supervisor.

Job scope includes (and is not limited to):

- in charge of stock take and ordering

- training of new servers

- oversee day-to-day cafe operation

- table service; manage complaints

- cashiering

- oversee cleanliness and order of cafe

- preparation of coffee, other beverages and desserts

--------

- Flexible timing, available to work weekends

- Shift work available

- Meals provided

- Cafe is 8 mins walk from Farrer Park MRT, Lavender MRT, Jalan Besar MRT stations.

Are you skilled in coordination, bargaining, sourcing, and team leadership? Join us to deliver exceptional customer experiences for our corporate clients in conferences and exhibitions.

Responsibilities:

- Coordinate and manage event logistics

- Negotiate with vendors and suppliers

- Source necessary materials and services

- Lead and motivate a team

- Ensure client satisfaction and successful event execution

- Willingness to travel for international projects

Qualifications:

- Proven experience in operations management

- Strong negotiation and communication skills

- Ability to manage multiple tasks and meet deadlines

- Leadership experience

- Willingness to travel internationally for business

Apply now to become a part of our dynamic team!

Subsidiary Allowance:

- Mobile allowance

- Travel allowance

- 13th month bonus

Our client is an international MNC bank.

Responsibilities

· Ensure prompt and timely completion of daily monitoring, monthly, quarterly tasks and reports for internal and Head Office;

· Identify and address data quality issues to all relevant stakeholders, including but not limited to Treasury and or Management;

· Perform liquidity stress test and market risk stress test;

· Maintain and performs periodic review of policies and process ensuring alignment with Local and Head Office requirements;

· Provides analytical support for relevant stakeholders;

· Identification of risk drivers and assess their impact on liquidity positions;

· Periodic review and update of Contingency Funding Plan to ensure the branch is well-prepared for liquidity challenges;

· Any other ad-hoc and tasks assigned.

Requirements

· A recognized degree

· Minimum 6 years of market / liquidity /interest risk experience in the Banking Industry;

· Good understanding of market / liquidity/interest risk regulatory requirements;

· Meticulous, versatile, good interpersonal skills, excellent communication skills;

· Able to work independently with minimal supervision and under pressure;

· Proficient at data handling, using VBA and other data processing tools;

· Familiar with Bloomberg system;

· Fluent in English and Mandarin to liaise with Mandarin speaking clients and Head Office colleagues.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Overview:

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

1. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

1. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

1. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

1. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Organisation-wide project management
• Able to work under pressure and excels in organisational and time management skills

We are seeking a dynamic and driven Client Centric Service Manager to lead our organization in enhancing our service delivery. The responsibilities include fostering a client-focused culture, ensuring that all teams place clients at the core in the design of our programmes and services, and implementing effective client-centric training programmes and sustainable client feedback systems, to achieve high levels of positive client experience and satisfaction across all services.

Key Responsibilities:

1. Operationalizing Client-Centric Initiatives:

• Work with all THK services to promote a client centric mindset and approach across all departments.
• Collaborate with all service units to enhance client centric practice, building from and not limited by the respective service models, and anticipating and meeting future needs.
• Foster a team-oriented environment that encourages cross-functional cooperation to prioritize client satisfaction.
• Co-lead efforts in client journey process mapping, service blueprint development and implementation of plans and strategies to enhance service delivery and client satisfaction.

2. Establishing Client Feedback Systems:

• Establish and manage effective and sustainable client feedback systems to gather insights and measure client satisfaction.
• Collaborate with all THK service units to ensure timely follow up on client concerns to deliver exceptional service
• Analyze feedback data to identify trends, areas of improvement, and opportunities for enhancing the client experience.
• Support service units in pre-empting and managing complex client feedback and lapses in service to ensure swift service recovery and client satisfaction

3. Empowering the THK team in Client Centric Service

• Co-design and facilitate fundamental client centric service training module for all THK staff
• Work with HR department to curate and provide ongoing trainings to keep staff updated on industry trends and best practices in client service.

4. Establishing Performance Metrics:

• Work with service units to define and track key performance indicators (KPIs) related to client satisfaction and service delivery.
• Regularly report on performance metrics to senior management, highlighting achievements, areas for improvement and recommendations for service improvement.

5. Continuous Improvement:

• Lead initiatives for continuous improvement in service delivery based on client feedback and industry benchmarks.
• Implement innovative strategies to enhance overall client experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications or a related field. Master's degree is a plus.
• At least 5 years of experience in client service and/or service quality positions, with a focus on driving client satisfaction.
• Work experience in transformation or driving of customer experience initiatives or work experience in healthcare/social service sector would be an added advantage.

Attributes and Competencies:

• Client-focused mindset with a passion for delivering exceptional service.
• Strategic thinker with the ability to enhance client centric service initiatives to meet overall company strategic goals.
• Well-organised, meticulous, and resourceful with the ability to multi-task in a fast-paced environment.
• Analytical mindset with the ability to interpret data and implement data-driven strategies.
• Strong leadership skills with the ability to think strategically, influence and inspire cross-functional teams.
• Excellent communication, interpersonal and networking skills.
• Demonstrates excellent facilitation and presentation skills.
• Independent worker, yet collaborative and able to work effectively in a team environment.
• Organisation-wide project management
• Able to work under pressure and excels in organisational and time management skills

Roles & Responsibilities

Our firm is specialized in International Students Recruitment, we have recruited more than 500 international students annually from overseas to study in various schools in Singapore.

Job Description

The candidate will work on a wide range of tasks ranging from sales and marketing, academic program management and administration.

Academic Programme Management

• Manage various academic programmes from kindergarten level to Doctoral level, including preparing and coordinating the logistics of module registration and timetabling scheduling, internships, study awards and other financial administration.
• Provide academic and administrative advisory support services to students.
• Coordinate and assist student orientations and enrolment processes. Organize student engagement sessions.
• Review current marketing plans, response rates and KPI against project milestones and make adjustments to improve the process
• working with the sales team to create online multimedia market sales campaigns for new client development as well as increased client retention
• Work with local schools and overseas education agencies to create and design various marketing strategies
• Review current marketing plans, response rates and KPI against project milestones and make adjustments to improve the process
• Overseeing social media strategies to drive engagement and brand recognition
• Business partnering with local schools to implement a comprehensive business plan
• Market research on the most updated student recruitment channels.
• Proactively spotting new business opportunities with the purpose of expanding company revenue in line with business practice
• Strong relationship development with existing customers.
• Actively involved in pitching and materials preparation needed such as qualitative proposals, capability statements, etc
• Project management
• Point of contact for the region's corporate communications and strategy
• Leading all activities relating to press releases, websites, articles, presentations, social media channels and events for internal and external use both
• Other duties as assigned by Director or board of management.

Qualifications and Requirements

• Bachelor Degree and above, with at least 12 years of relevant working experience.
• have experience in a similar role in B2B and B2C Marketing, Knowledge of online conference and events marketing would be highly advantageous.
• Experience in managing and developing integrated marketing campaigns to drive results
• Knowledge of live video straming website analytical tools such as Douyin & Tiktok, KOL or online influener in Overseas Education business is preferred
• Strong communicator and problem solving ability
• Candidate must be able to communicate online with existing overseas partners and customers In Mandarin Chinese, as wel as be able to generate contract in Chinese with our business partners and customers. 95% of existing overseas partners and customers are based in mainland China, Hongkong and Taiwan area, who only speak and type Chinese during their online business enquiry. Proficiency in Mandarin Chinese is a must.
• Candidate must be able to take care of online business enquiry thru mobile app after office hours
• 6 working days per week, Over-Time arrangement at night during Monday to Saturday or on Sunday will be required during peak back-to-school seasons.