Operations Manager

Manage and oversee daily operation of laundry production facility

Operation of dry-cleaning and laundry machines

Ensure the quality of the customers' items before it is dispatched

Escalate and highlight any operation issues beyond manager's jurisdiction

Reports to general manager

Any other duties assigned

Experience in laundry and dry-cleaning needed

Sample assistant manager job description

Happy 168 Cleaning Pte ltd company is poised for growth, and we need an assistant manager to support our senior management team along the way. Because we’re known for exceptional customer experiences, we’re looking for an assistant manager who can be the face of our company, providing attentive service at every turn. The ideal candidate will be well-versed in all areas of business, with specialized skills for interviewing, scheduling, delegating, and motivating. The assistant manager will be an inspiring team member who’s ready to ensure productivity and quality performance to achieve our long-term company vision.

Objectives of this role

• Gain a complete understanding of specific goals, objectives, and audiences
• Help build a well-developed and high-performing team that works together effectively
• Collaborate with the team to ensure the company is providing consistently excellent products and service, and that the work environment is inviting and well-stocked
• Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals
• Monitor performance and report on progress
• Adhere to department policies and procedures

Responsibilities

• Partner with senior managers to ensure quality customer service and help supervise team members who have diverse talents and responsibilities
• Meet regularly with senior managers to develop and report on strategic plans for team objectives
• Manage controllable expenses and supplies within approved budgets to achieve profitability targets
• Fill in for senior managers as needed, oversee budgets, and coordinate schedules, inventory, and supplies
• Monitor customer and client satisfaction and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to senior managers
• Track performance and conduct employee reviews

Required skills and qualifications

• Proven experience in retail or corporate management roles
• Strong leadership, communication, and collaboration skills
• Competency with CRM software
• Experience conducting performance reviews

Preferred skills and qualifications

• Related diploma or equivalent
• Knowledge of inventory management
• Ability to lead team-building initiativesObjectives of this role
• Gain a complete understanding of specific goals, objectives, and audiences
• Help build a well-developed and high-performing team that works together effectively
• Collaborate with the team to ensure the company is providing consistently excellent products and service, and that the work environment is inviting and well-stocked
• Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals
• Monitor performance and report on progress
• Adhere to department policies and procedures

Responsibilities

• Partner with senior managers to ensure quality customer service and help supervise team members who have diverse talents and responsibilities
• Meet regularly with senior managers to develop and report on strategic plans for team objectives
• Manage controllable expenses and supplies within approved budgets to achieve profitability targets
• Fill in for senior managers as needed, oversee budgets, and coordinate schedules, inventory, and supplies
• Monitor customer and client satisfaction and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to senior managers
• Track performance and conduct employee reviews

Required skills and qualifications

• Proven experience in management roles
• Strong leadership, communication, and collaboration skills
• Competency with CRM software
• Experience conducting performance reviews

• Maintaining the appropriate physical appearance and stamina needed for performances.
• Learning, memorizing, recording, rehearsing, and performing songs.
• Networking with chinese speaking customers
• Involving with daily & monthly stage performance (ie. Singing)
• Work schedule required to attend events at night
• Ability to work independently and collaboratively
• Possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills, talent and singing skills, must be friendly, independent, aggressive, and has the ability to work as part of a team.
• Ability to modulate voice and change pitch to match each song type
• Experience in live performances or shows would be advantageous.
• Able to work in Night Entertainment Clubs

Job Description:

• Ensure the quality of all construction work performed on site are in accordance with the company's QAQC requirement.
• Visit project sites, arrange and conduct QAQC inspections on mainly Structural Works and Architectural Works.
• Assist project teams in the preparation of project specific CONQUAS/Quality Management assessment by BCA with specific contract requirements.
• Ensure workmanship, procedures and method statements are in accordance to specified standards.
• Conduct regular inspections to ensure works are in compliance with method statements & proper sequence of work and in accordance to BCA’s good industry practice.
• Ensure that all project quality records and quality audit plans are maintained.

Job Requirement:

• Candidate must possess Bachelor Degree in relevant discipline
• Minimum 10 years of experience in procurement preferably I construction/ civil engineering industry.
• Candidates with experience in LTA projects would be preferred.
• Must be familiar with safety procedure within the site
• Preferably Senior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.
• Have experiences in working in large scale projects.
• 6 Days work per week.
• Location: Tampines.