• 5 days, 8.30am- 6pm
• Salary: $5000 -$6000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Managing Operations: Overseeing the entire card acquisition process from start to finish.
• Process Improvement: Collaborating with various teams (Credit Ops, Tech, Credit Policy, Risk Management) to enhance processes and policies.
• Automation: Streamlining and automating the card application and fulfillment processes.
• Customer Journey: Reviewing and gathering requirements to automate campaign fulfillment and cover all exception scenarios to reduce call volume.
• Customer Exception Management: Handling and resolving customer issues related to onboarding and credit card applications.
• Standardization and Efficiency: Standardizing internal processes and improving efficiency through report automation.
• Accuracy Checks: Ensuring the accuracy and timely completion of daily, monthly, and ad-hoc reports.

Job Requirements:

• Minimum Degree and above
• Knowledge in Payments business, especially credit cards.
• Experience in a financial institute or in the payments industry is advantageous

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Fei Siong Group (FSG) is one of the leading Food & Beverage operators in Singapore today. The Group currently operates more than 160 outlets islandwide across 19 brands with 1,700 employees under a chain of food atriums, quick and full-service restaurants, food kiosks, hawker stalls, and a hawker centre.

As the Operations Administrator, you will support the Centre Manager in ensuring smooth operations and driving the deliverables.

Responsibilities:

• Ensuring smooth and efficient day-to-day activities.
• Uphold and enforce Company’s Rules & Regulations, as well as ensure compliance with government regulations
• Conduct regular audits to ensure compliance with company standards, policies, and regulatory requirements.
• Provide guidance, and support to foster a positive work environment and ensure employee satisfaction.
• Ensure consistent delivery of exceptional customer service and uphold high food quality standards.
• Monitor customer feedback and reviews, and take proactive measures to address concerns and enhance customer satisfaction.
• Maintain positive relationships with key stakeholders, suppliers, and customers.
• Studying industry trends, market competition, and customer preferences, and making recommendations for continuous improvement and innovation.

Requirements:

• Experience in a similar role within the F&B industry will be added advantage.
• Outstanding communication, negotiation, and interpersonal skills.
• Passion for the F&B industry and a deep understanding of customer preferences and market trends.
• Flexibility to work in a fast-paced, dynamic environment.
• Working Location Bukit Batok West Region
• Individuals without any relevant experience are welcome to apply

If you are an energetic, results-oriented leader with a passion for delivering exceptional dining experiences, we invite you to join our team and contribute to the continued success of Fei Siong Group.

Position: FX Ops Inputter (Backend Operations)

Location: Tampines
Salary: Up to $3,500
Contract: Immediate 6 months

Responsibilities:

1. Trade Processing:Process FX, FX Options, CLIs, Structured Investments, FX Derivatives, Money Market transactions, and Jet & Yacht Financing.
   Input non-interface trades, FX options, deposit contracts, and placements into the Olympic system.
   
2. Settlements & Confirmations:Prepare fund transfer entries for NDFs, FX options, and Money Market trades.
   Match tickets against term sheets, blotters, and memos, escalating discrepancies when necessary.
   Generate and send timely SWIFT messages (MT2XX/3XX/6XX) for new trades and settlements.
   Ensure bank FX deals are processed on time with accurate positioning in ILMS.
   
3. Event Management:Handle knock-outs or partial abandonments of FX Option structures.
   Prepare and update B.V.E. files for FXDA structured products.
   
4. Documentation:Print, scan, and archive trade confirmations, and maintain accurate records for easy retrieval.
   Highlight discrepancies in SWIFT messages or trade amendments.
   
5. Ad-hoc Projects:Participate in application upgrades, testing, and other projects.
   Provide backup support for team members across SG, HK, and TW.
   

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R1331820

• acting as contact points for all agency or organizational personnel;
• keeping lists of the agencies or personnel representing the person, agency or organization;
• facilitating meetings and cooperation among people, agencies and organizations;
• identifying problems in communications among these groups;
• collaborating and communicating with necessary constituents and the public;

We are seeking individuals who have a passion for apparel, are personable, hardworking, proactive, and helpful. If you are independent, enthusiastic, and enjoy connecting with others, we welcome you!

Responsibilities:

• Unpack and sort incoming stocks
• Arrange & manage physical inventory
• Assist in photoshoots & content creation
• Maintain studio cleaniness
• Assist walk-in customers

Requirements:

• Able to commit between Nov ‘24 - 28 Jan ’25
• 3 days a week*
• Singaporean or PR only

14 November 2024 (Thursday):

Position (Job Title):

RESIDENT ENGINEER (INFRASTRUCTURE)

Job Requirements:

· Recognized Civil Engineering Degree with minimum 5 years of relevant working experience as Resident Engineer or Construction Engineer for infra-structure projects.

· Registered RE with IES/BCA.

· Experienced in supervision of civil/infrastructure works such as roads and drainage work.

· Conversant with Microsoft Project Office softwares.

Job Description:

· Site supervision and management.

· Ensure quality and workmanship to comply with Client’s requirements and specifications.

· Ensure site compliance to statutory requirements.

Salary Range:

· $5,000/- to $6,000/-

Job Scope
• Perform routine inspections, maintenance, and repairs on mechanical systems.
• Provide technical support for troubleshooting and resolving mechanical issues.
• Installing, setting up, and testing new equipment or systems.
• Conduct quality checks on mechanical components and systems.
• Assist in preparing inspection reports.
• Handle some aspects of sales quotations and order processing.
• Assist technician with additional projects as needed.

Your Roles

• Manages all aspects of the construction execution; from site preparations to build-out
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Prepare construction progress reports based on contractual terms on time, cost and quality
• Document action items and follow-ups from project meetings
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures
• Drive safety and sustainability

The Requirements

• Possess a Degree in Civil Engineering or equivalent
• Minimum 3 years' of relevant project site experience
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and construction teams
• Must be technically inclined and possesses excellent problem-solving
• Be prepared to work on-site on a rotating shift schedule

Job Description

1. To assist and support project manager and/or site manager to execute and complete site installation & commissioning projects.

2. To plan, create and schedule task lists for on-site teams.

3. To plan and procure site installation tools and equipment.

4. To liaise and communicate with customers, site supervisors, subcontractors, safety teams on all aspects of site work.

5. To provide technical support to on-site teams.

6. To maintain site drawings and documentation.

7. To monitor, track and report daily and weekly work progress.

8. To attend or conduct daily site meetings/briefings with customers and internal teams.

Job Requirements

1. ITE/Diploma in Engineering (Mechanical / Electrical / Mechatronics)

2. Experience in installation & commissioning of production machinery or automation machinery.

3. Excellent written and verbal communication skills in English & Chinese.

4. Regional travel.

5. Able to work and communicate with people of all levels.

6. Team player.

7. Systematic and organized.

8. AutoCAD.

9. MS Office.

Job Description – Service Engineer (Maintenance Lead)

We are looking for a Service Engineer as Maintenance Lead to lead and supervise the maintenance team in maintaining and managing system hardware and networks at customer site located over Singapore island to meet the contractual Service Level Agreement (SLA). The Service Engineer shall report to and under the supervisory of the Maintenance Manager (Reporting Officer (RO)). Hiring shall be 1 year services contract via agent arrangement with option to extend or convert to direct outsource or permanent hiring.

Responsibilities

· Assist the RO in Preventive Maintenance (PM) and Corrective Maintenance (CM) tasks and devise maintenance schedule and resources planning and deployment.

· Provide solution guidance to the Service Technicians and generation of maintenance documentation such as PM & CM report to RO for review and final release to customer.

· Provide CM on faults to establish root cause on an ad-hoc basis including I-level & D-level testing and troubleshooting on equipment

· Plan and perform PM to system equipment at scheduled/ periodic basis including O-level testing and sensors calibration to ensure optimal operational performance

· Collaborate with OEM to establish root cause of fault findings and D-level components repair

· Supervise sub-contractor performing maintenance at site

· Convey updates to RO and customer on maintenance progress.

· Review with RO on maintenance processes and resources etc for maintenance process improvement.

Requirements

· Holding recognised Professional Certificate minimum with Higher Nitec/Diploma/ Degree in Electronics/ Electrical/ Mechanical /Mechatronics/ Aerospace Engineering or equivalent from recognised institution or at least 5-yearsworking experiences in above mentioned engineering fields.

· Advantage if have the knowledge and experience working with sensor, control, automation, and Information Technology (IT) system troubleshooting

· Resourcefulness and logical in problem-solving aptitude.

· Able to travel and work under non-conducive environment including site located at offshore island, buoys and in high security areas such as military base, and airport etc

· Ability to lead and manage a team, and to work independently with minimum supervision.

· Ability to conduct risk assessment and provide advisory to the team member and RO.

· Preferably holding a Class 3 driving license and familiar with Environmental, Health and Safety (EHS).

· Ability to converse well in English language and technically.

Job Scope:

-Liaise directly with the Design and Manufacturing team to meet the project requirements.

-Ability to read and understand Electrical drawings.

-Prepare Electrical drawings by computer drawing software.

-Review and assess all the Electrical drawings to ensure electrical drawings can be understood easily by technician

-Ability to do the wiring harness

-Ability to do the troubleshooting and fault finding of electrical components and control panel.

-Perform quality check and ensuring products meet customers’ requirements and expectations

-Ability to design electrical control system

Requirements:

- Candidate must possess at least Diploma in Engineering (Electrical/Electronic) or equivalent

- Experience with electrical circuit drawing and design

- Experience with Programming Logic Controllers (PLC)

- Familiar with various electrical devices, like relay, timer, valve, contactor, transformer, proximity sensor.

- Positive working attitude, willing to learn, ability to cohesively work as a team and take up new skill sets

- Hands on experience with electrical circuit testing and trouble-shooting

- Able to work independently

company's major works interior works & mixed construction works

Required minimum 2 yrs experience

educational qualifications are bachelor degree civil engineering or

Diploma in civil engineering

good experience in Autocad drawings & interior designings

prefered with driving License ( class 3 level )

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 1 – 2 years’ experience

• Working hour: 9am – 6pm (Mon – Fri)

• Variable Bonus + Excellent Welfare

• Well Established Equipment Manufacturing Company

• On-Job-Training Provided

(Two-way company transport provided from Jurong East Mrt)

Job Descriptions

• Build and install offshore generator/fire pump systems;
• Onsite planning and managing of installation teams, sub-cons;
• Supporting assistant to project manager and ad-hoc;
• Project Management, including effective cost, time and quality control, manpower planning, Material Take Off & etc
• Overall project schedule and expertise to meet project objectives and deliverables;
• Involve in negotiation with subcontractors and suppliers with commercial personnel where necessary;
• Liaise with clients and consultants on project requirements and attending meetings;
• Complete assigned projects on schedule and within budget;
• Identify any potential safety risks within projects and putting in place strategies to mitigate any risks;
• Prepares for engagement reviews and quality assurance procedures;
• Ensure that Health, Safety and Environmental Safety standards are met;
• Supervision of project engineers and other project team members;
• Ensure smooth delivery of the project completion/site commissioning

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Mechatronics), Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
• Minimum 5 years as Project Engineer in oil & gas industry, Energy industry and must have experience in M&E
• Completed medium sized projects from start to finish
• Previous project experience in relevant fields e.g. offshore projects, marine projects etc.
• Commercial knowledge
• Offshore general Safety Course for Project Manager
• Managing Work at Height Course
• Workplace Safety and Health Risk Management Course
• Possess high level of integrity, good interpersonal and strong leadership skills.
• Good communication skill
• Knowledge in energy modelling software (PVsyst), Autocad and construction modelling software
• A team player who is results and customer oriented, independent, creative, and passionate about energy generation
• Singaporeans/PRs only.

Interested and suitable candidate kindly click quick apply. Resume will be routed to HR Department. We regret that only suitable candidate will be notified.

Job Description & Requirements

Control and monitor work progress and ensure work quality.

· Responsible for working closely with project team and resolving technical issue

· Responsible for coordination and liaise with contractors, suppliers, and consultants

· Prepare and compile related report

· Attend site meetings

· Any other ad-hoc duties assigned

Requirements:

· Engineering or Civil / Structural Engineering Diploma / Equivalent

· Minimum 3 years’ relevant experience

· Carry out project planning, scheduling, cost control

Our client is a well-established MNC, market leader in the Water Treatment industry. They are looking for a E&I Engineer to assist their E&I team for the next phrase of their business. They are located in South – easily accessible.

Duties of E&I Engineer:

• Review project specs to ensure equipment meets contract requirements
• Prepare and approve instrument and electrical deliverables (e.g. wiring diagrams, lists, data sheets)
• Create material requests and evaluate bids for electrical and instrument equipment
• Develop engineering standards and procedures for design
• Monitor project costs and schedules
• Attend technical meetings and address client feedback
• Support plant start-up and on-site troubleshooting
• Provide technical support and estimates to the sales team
• Advise engineers and Project Managers
• Follow company health and safety guidelines

Requirements

• Minimum Degree in Engineering/ Electrical or equivalent
• Minimum 5 years of relevant experience
• Familiar with key engineering concepts and practices
• Strong organizational and multi-tasking skills
• Excellent problem-solving and analytical abilities
• Proficient in Microsoft Office, Microsoft Project, and AutoCAD
• Strong verbal and written communication skills
• Able to work independently with attention to detail
• Good teamwork skills
• Knowledge of hazard area classification
• Fluent in English (speaking and writing)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Ops Lead. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND RESPONSIBILITIES

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job requirement

• Able to liaise with Mandarin, Vietnamese, Myanmar speaking associates
• Must have a least 1 year of experience in F&B outlet, like food court, coffee shop and restaurant
• Able to work long hours, weekend and public holiday
• Assisting operation manager in daily operation, like roster planning, ordering of stock from supplier

Job Description

• Comply with company's policies and procedures relating to all outlet activities
• Perform mise-end place
• Provide supervisor customer service that is fast, super friendly and customized to the needs of each customer
• provide efficient, accurate preparation and sale of products for prompt customer service delivery in accordance to established SOP like taking customer order - clearing tables - require making coffee - perform cashiering at times - does mopping and cleaning of dining areas and dishwashing - any other duties which may be assigned from time to time.

KNOWLEDGE, SKILLS & ABILITIES
• Highly self-motivated and result-driven individual
• Ability to work and deliver under pressure
• Preferably from in-store field execution background
• Demonstrates maturity and independence
• Demonstrates diligence, initiative and pro-activeness
• Problem solving capabilities
• Collaborative team player

General
• Build up incremental purchasing volume from stores and finding more sales opportunities
• Work closely with the Manager, Field Sales and Retail Execution to develop an effective team structure, processes and operational framework to support the implementation of our clients’ strategic and joint business development plans

• Check availability of point of sale materials in stores. Ensure promotional activities have been implemented and maintained
• Check to ensure generic, store-specific planograms and category flows are implemented/maintained

• to design, test, and implement control functions (e.g. robotics, vacuum, RF, MFC, error handling) for current and future systems
• Work closely with firmware vendors and electrical engineers to support subsystem and system-level bring-up, testing and debugging
• developing unit tests and automated tests
• analyze test data
• lead and execute complex software projects
• communicate with internal and extern customers for requirements and roadmaps

Requirements:

• Degree in Computer Science/Engineering, or related technical discipline
• At least 5 years of engineering experience in developing software solutions
• C/C++, JavaScript/C# programming
• Linux programming experience essential, scripting, Make/CMake and Windows environments

Interested candidates, please forward your updated resume in MS WORD format to [email protected]

EA Licence: 00C5393 Registration no. R1109318

Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).

Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Installs, configures, and tests operating systems, application software, and system management tools.

Ensures the highest level of systems and infrastructure availability.

Evaluates the existing systems and provides the technical direction.

Plans and implements system automation as required for better efficiency.

Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.

Computer science degree

Scripting and programming proficiency

OS and Network experience

Certification may be helpful

Operating systems Linux, IBM AIX & Solaris

Configuration Management Tools: Ansible and Puppet

Monitoring tools: ELK, Prometheus, Grafana

APM Tools:  Dynatrace & AppDynamics

Cloud Platforms: AWS, Microsoft Skytap, Azure and GCP

Scripting Languages:   SHELL BASH

IaaC Tools: Terraform, Dockerfile

Containerization:  Docker, PCF & Kubernetes.

UNIX System Administration (RHEL, AIX & Solaris), Problem Determination and solving, and experience on GPFS, PowerHA System Mirror, and VIO.

Experience in Observability and Monitoring including APM tools

Review and comment on the implementation of structural safety improvements.

Manage steel structure projects from initial design to final implementation,including budgeting, scheduling,and coordinating with other teams.

Work closely with architects, civil engineers, project managers, and construction teams to integrate structural requirements into overall project design.

Provide structural technical support and manage the technical accuracy of existing structures.

To manage your own and your project teams work to programme, cost and quality requirements.

The PTO Lead Process Engineer leads new product introductions and the transfer of drug products to other facilities of moderate/high complexity independently and is a coach for his/her colleagues on the commercialization and manufacture of all drug products. He/ she typically will assume the responsibilities of a technical product steward and leads/supports all technical/ process activities (for example) investigations, validation and qualification processes, risk assessments and process safety management activities under his/ her responsibilities. The PTO Lead Process Engineer also leads/supports continuous process improvement activities to enhance site performance metrics and provides advanced/expert knowledge to the site and across our global technical network (while leveraging on other site experiences / knowledge) and continuously expands on personal expertise. He/ she will also provide technical supply support independently. The PTO Lead Process Engineer is expected to possess advanced/expert knowledge of at least one process/platform technology and supports the objectives of his/her seniors and the direct supervisor.

WHAT YOU WILL DO

MAIN RESPONSBILITIES

• Leads new product introductions to the site by conducting process and equipment comparisons, new raw materials introduction, development studies, clinical supplies manufacturing, cleaning processes development/ validation and training of technicians as required. Identifies and implements strategies for PPQ matrixing, novel technologies and new products etc. Authors PPQ protocols, reports and other associated documentation related to a new product introduction. Expected to have an advanced knowledge of product development, scale-up and technical transfer, key supporting documentation and associated regulatory requirements. Anticipates and remediates quality issues and challenges from the technology transfer process. Demonstrates advanced knowledge in technical writing for investigations, change request, PPQ reports and CMC sections.
• Leads and/or supports the design and execution of small/ full scale experiments using appropriate methodology and/or simulations for products/ processes to evaluate the impact of proposed changes to validated equipment/ processes.
• Proactively identify solutions independently to address issues that arose during experiment/ evaluation
• Leads/ provides technical guidance in support of site and divisional capital projects and new facility start-up activities. Ensures that the process design is well thought-out and robust for routine manufacturing. Provide technical input independently to the process design to ensure its fit for purpose for routine manufacturing. Responsible to transfer the knowledge of the project and facility to IPT colleagues.
• Provides technical expertise related to the product, equipment and manufacturing/cleaning processes in response to deviations/ product complaints/ adverse events to identify point of occurrence, root cause and corrective/ preventative actions. Demonstrates ability to lead and resolve complex technical issues and investigations and resolve with minimal supervision.
• Provides technical expertise for compliance activities such as audit and regulatory support. Acts as primary regulatory representative with business partners and regulatory agencies for moderately complex products/ programs/ issues.
• Manages product portfolio activities and is expected to manage a project team for activities associated with the product portfolio. Examples (but not limited to) include managing documentation updates (e.g. SOPs, batchsheets, recipes), quality risk assessments, change control management/ filing support (if applicable) and validation activities such as equipment qualification, simple process validation and cleaning validation/monitoring activities. Expected to have an advanced knowledge of respective compliance topics related to the above-mentioned activities. Demonstrates good project management skills (e.g. define core team and activities, project scheduling, stakeholder management and issues escalation etc), and demonstrates the ability to manage/ influence the project team.
• Supports routine supply manufacture by providing on going technical support to the IPT, participates in Tier processes and implements opportunities for improvement utilizing MPS (Our Production Systems) tools. Ensures optimum production runs, identifies constraints and non-conformances and troubleshoots to resolve complex issues in production systems. In addition, conceptualizes process designs to troubleshoot and resolve complex operational or manufacturing issues and recommend enhancements to improve production runs and enable the continuously improvement of the product cost structure.
• Manages and performs the proactive monitoring of the performance of process parameters, critical quality attributes and equipment/module(s)/unit operation(s) performance during manufacturing and cleaning. This could involve leading/participating in Prospective Process Analysis (PPA), statistical analysis and response to shifts and trends in process performance. Undertakes responsibilities as an active site product steward and is a member of the Value Chain Technical Team where applicable.
• In addition, leads Continued Process Verification and participates in Annual Product review activities as part of product lifecycle management. Applies moderately complex statistical and risk analysis tools to evaluate actions required to ensure product robustness across applicable manufacturing equipment and processes.
• Demonstrates advanced understanding of product CPP, CQA, Cpk and sterile boundary of the current validated processes. Has good knowledge of the raw materials and PCC (product contact components) used for the products under his/her responsibility.
• Actively participates and shows commitment to collaboration and sharing of best practices across the global S&T network. Typically possesses advanced and/or expert knowledge in at least one platform technology/ process.
• Complies with all divisional and site-specific policies, guidelines and procedures.
• Demonstrates and promotes Environmental, Health & Safety (EHS) leadership behaviors, ensuring that all activities are carried out in accordance with EHS requirements. Actively participates in GEMBA safety walks. Leads/ participates process hazards analyses (PHA) and applicable Process Safety Management (PSM) activities related to new/inline products.
• Where applicable, develops SOPs, gap analyses and procedures for Quality/EHS subsystems/ topics in compliance with regulatory requirements, divisional and corporate policies and guidelines. Typically possesses advanced and/or expert knowledge in at least one compliance topic.
• Demonstrates leadership behaviors in alignment with our leadership standards (Individual Contributor). Practices Inclusion as the How.
• Leads personal career development with manager assistance through annual Performance Management Process (PMP), Employee Development Plan (EDP) and career mapping.
• Any other duties as assigned by the Supervisor.

WHAT YOU MUST HAVE

Qualification:

• Bachelor's degree in a technical field, including Chemical or Mechanical Engineering, Chemistry or Pharmaceutical Sciences

Experience:

• Minimum 5 to 10 years technical experience in related pharmaceutical manufacturing industry.
• Demonstrated capability to successfully lead teams in complex projects.
• Expert knowledge of core technology/unit operations relevant to active pharmaceutical ingredient, Biotech and/or Non-Sterile manufacturing.

Leadership, Professional and Functional Competencies

• Demonstrate leadership skills in alignment with our Leadership Standards, focusing on build talent, fostering collaboration and drive results.
• Effective communication skills, both oral and written. Ability to work effectively on cross- functional teams as a leader or a core member.
• Strong Leadership capabilities, with desire for active people development in the organization.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.