Total 12,346 scientific operations manager job vacancies in Others category in Singapore

Key Responsibilities:

1. Team Management:Lead and manage administrative teams, ensuring tasks are performed efficiently and in a timely manner.
   Provide coaching, mentoring, and performance management for administrative staff.
   
2. Office Operations:Oversee the smooth functioning of daily office activities (e.g., office supplies, facilities management, maintenance, etc.).
   Manage office infrastructure, including arranging for repairs, upgrades, or any necessary changes.
   
3. Budget and Resource Management:Handle budget planning and control for administrative expenses.
   Procure office supplies, equipment, and services at competitive rates.
   
4. Policy and Procedure Development:Develop and implement administrative policies, systems, and procedures.
   Ensure compliance with local laws and company policies related to health, safety, and data protection.
   
5. Documentation and Reporting:Oversee the preparation and management of documents, reports, and presentations for management meetings.
   Maintain company records, filing systems, and archives in an organized manner.
   
6. Liaison and Communication:Act as the point of contact for internal and external stakeholders regarding administrative matters.
   Coordinate communication between departments, suppliers, and service providers.
   
7. Event Planning and Logistics:Organize company events, meetings, and business travel arrangements.
   Ensure logistics for conferences, workshops, and training sessions are handled smoothly.
   
8. HR Support (if applicable):Support HR in activities such as onboarding, recruitment coordination, and employee welfare initiatives.
   Maintain employee records, assist with payroll, and handle leave and attendance management.
   

Qualifications:

• Education: A bachelor’s degree in business administration, management, or a related field is typically required.
• Experience: At least 3-5 years of relevant administrative or office management experience is generally preferred. Experience in managing teams or departments is a plus.

Key Skills:

1. Leadership and People Management: Ability to lead, motivate, and develop a team.
2. Organizational Skills: Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
3. Communication Skills: Strong verbal and written communication abilities to liaise effectively with colleagues, vendors, and senior management.
4. Problem-Solving: Ability to identify issues and implement solutions quickly.
5. Proficiency with Office Tools: Strong command of Microsoft Office Suite (Excel, Word, PowerPoint), and experience with administrative software.
6. Attention to Detail: Ability to ensure that administrative processes are accurate and compliant with company policies.
7. Financial Acumen: Experience with budget management, cost control, and resource allocation.
8. Time Management: Efficiency in managing time and delegating tasks appropriately.

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job description:

• Managing pneumatic system portfolios & dealing with technical specification and definition of industrial systems, products and solutions including system and product design
• Providing engineering solutions & handling technical & products issues
• Leading a design team to come up with better system design and ensuring design meet market needs
• Providing sales & project & design support
• Ensuring company profitability and aligning with global product strategy
• Utilizing AutoCAD & revit for drawing
• Dealing with mechanical & electrical & piping drafting

Basic salary up to $8000

5 days work week

Multinational corporation

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Overall Coordination and Administration
  • Maintain accurate records and documentation related to the programme's activities, including budgets, schedules and SSG-funding processes.
  • Monitor and maintain the IPM inbox by addressing the IPM students' IPM specific queries.
  • Ensure a smooth learning journey for all students throughout their tenure in SMU.
• Communication and Reporting
  • Maintain regular communication channels with learners, faculty, and stakeholders.
  • Prepare regular reports on programme performance and outcomes for senior management.
  • Support the Programme coordinator during the quarterly IPM Curriculum Committee meeting.
• Programme schedule and logistics
  • Work with relevant Shared services to ensure adequate resources for teaching and learning resources and programme logistics are in place.
  • Setting up of course schedule in the LMS for IPM specific modules.
  • Organize and manage programme-related events (Exams, orientations, lunches).

• Diploma or degree with at least 3 to 5 years of relevant work experience.
• Familiar with operations in the education sector.
• IT-savvy and proficient in Office 365.
• Proficient in using Learning Management and Training Management System portal is an added advantage.
• At least 1 to 2 years organising events in the education sector.
• A resourceful style with the ability to work independently, take initiative and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.
• Meticulous, has an eye for detail and appreciates the value and need for thorough planning and good documentation.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Summary

Reporting to Head of Tax (Asia Pacific), you will be providing senior level support and expert tax advisory to Asia Pacific (APAC) senior management for business support, M&A, tax technical and compliance matters as required.

As the APAC Tax Expert/Manager, you will be collaborating closely with tax and finance teams primarily in APAC and also contribute in other jurisdictions with the Group’s Headquarters tax department. The incumbent is expected to lead discussions and bring issues to resolution.

Responsibilities

• Provide expert technical advice in support of APAC tax leadership

• Advise APAC business leadership as the subject matter expert on all taxation matters

• Provide tax advisory guidance and counsel to group shipping carrier organizations in APAC

• Lead in tax projects and/or lead for tax in cross functional projects

• Perform tax impact analysis in support of new business transactions

• Monitor tax provisions and interlock with internal teams to ensure consistency

• Provide tax audit and/or tax query support as required

• Support tax compliance processes as required

• Research and analyse tax law developments that may affect the Group

• Independently manage external tax consultants

Requirements

• Minimum 5 years’ experience in a corporate tax environment in an MNC with/or Big 4 Accounting firm experience

• Bachelor’s degree in Accounting, Law or Economics from a recognized institution with at least 1 additional recognized tax accreditation or advanced degree in taxation

• Strong technical knowledge and abilities in Singapore Income Tax and cross border International Tax in shipping carriers/shipping is a huge plus

• High attention to detail and proficient in Microsoft Excel

• Ability to work under pressure and ambiguity and solve complex issues

• Strong team player with the ability to lead in projects

• Pro-active, solution-driven and a problem-solver

• Analytical mindset, with good written and spoken English communication skills

**This role is opened for local employment only.

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Highlights

• AWS + Variable bonus
• 5 days work week, Mondays to Fridays

Responsibilities

• Reporting to the Project Director, he/she is responsible for the successful completion of a project, specialising only in lighting deliverables.
• Ensure all paperwork and material submissions are verified, well presented and submitted timely.
• Strong co-ordination and good people management skills, being able to communicate effectively verbally and written, with all relevant stake holders such as consultants, architects, designers, electrical contractors, end-users, relevant authorities and suppliers.
• Overall management of the project with respect to contractual obligations, budgets, and internal resources to ensure project is successfully completed.
• Lead project team on the implementation and execution of works necessary to complete the project.
• Enjoy working in a non-conforming environment where new challenges might suffice and have the ability to problem solve in a timely and cost-effective manner.
• Provide timely updates to management on project status.
• Attend site meetings for all projects including concerns during project DLP.

Requirements

• Degree or Diploma in Electrical, Electronic, or equivalent.
• Minimum 4 years’ relevant work experience in lighting/electrical engineering.
• Experience in lighting industry is advantageous.
• Knowledge in Autocad, Dialux, Relux software is advantageous.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Responsibilities:

• Leading and managing the project, ensuring timely delivery and quality standards.
• Customizing the HRIS system to meet specific organizational needs.
• Conducting training sessions to ensure effective system usage.
• Migrating data accurately and securely to the new system.
• Providing ongoing support and troubleshooting.
• Ensuring data security and compliance with relevant regulations.

Job Requirements:

• Degree in Human Resources, Information Technology, Business Administration, or a related field
• Project Management certification would be advantageous
• Proven project management skills, including experience leading cross-functional teams and delivering HRIS implementations.
• Knowledge of HR processes, IT systems, and data management.

Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT), Weekend duty as per roster

About the job:

• Manage and lead the Service Desk and staffs to provide 1st level technical support.
• Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
• Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
• Take overall responsibility for incident management and request fulfilment (if any).
• Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.
• Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
• Allocate more complex calls and emails to the relevant IT Support member.
• Arrange for external technical support where problems cannot be resolved within L1
• Manage Service Quality Assessment and Coach the agents on proper handling approaches.
• Provide Domain Briefing/ Training to new joiners.
• Able to front Service Desk to stakeholders for clarification and enquiries.

About you:

• Minimum Diploma in IT relevant discipline.
• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.
• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.
• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
• Experience in Situational Management to provide Ad-hoc instructions to the team.
• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.
• Experience in managing Complaints, identify training needs and coaching SD agents.
• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

This position required to do project clearance.

You will be required to perform the following:

• Overall, in-charge of the project with the support of other team members (Conference, logistics, admin, sales, marketing) to ensure the success of the event.
• Drive a sound business model and manage the budget for each edition of the event and to ensure expenditure is managed efficiently.
• Work with client to establish standing operating processes (SOP) for execution of event e.g., approval process, reporting requirements, schedule of meetings etc.
• Work with client to conceptualize, design and execute curated zones for the event
• Budget management will include:
• Propose a detailed financial budget and obtain approval from the client.
• Monitor revenue and expense to ensure that the overall event is performing well financially.
• Work with the Finance department on invoicing and account reconciliation matters for both pre-and post-event.
• Ensure that all expenses processed by both core and supporting functions/departments are in compliance with SOP.
• Coordinating the various committee meetings with client/stakeholders and attending meetings with the client/stakeholders on all progress updates of works done to the lead-up of each edition.
• Liaising with 3rd party contractors working e.g., venue provider, exhibition stand builder, etc, or any other providers contracted by client directly, to drive the overall success of the event.
• Incorporating the sustainability aspects of organising events and actively propose areas on how carbon footprint can be reduced.
• Should there is any direct or indirect issues e.g., venue or event production-related, during the contractual period, you shall be responsible to rectify these issues.
• Conduct and record meetings with client as and when required.
• Client liaison and servicing.

Requirements:

• Degree or Diploma holder.
• Preferably with 3 years of experience in related field, applicants with no experience may apply too.
• Proficiency in MS Office.
• Possess experience in organising a virtual and/or hybrid event preferred.
• Strong presentation, interpersonal, communication skills with client-service orientation.
• Possess good planning, organisational and multi-tasking skills.
• Possess good communication & negotiation skills.
• Possess a positive attitude and high standards in work ethics & personal integrity.
• Good time management skills with the ability to prioritise, work under pressure and meet deadlines.
• Ability to work in a fast-paced and highly cross-functional organisation.
• Possess good working attitude and willing to learn.

Company Brief:

Triflex is a German family-owned business with more than 40 years of experience in manufacturing and distributing a wide range of reliable and lasting waterproofing solutions for the protection of buildings. The core competence of Triflex is the field of waterproofing systems and coating materials for the construction sector. Triflex's production, development and central functions are brought together in Minden, Germany and is successfully represented worldwide and in the Asia Pacific region, through our sales and distribution office in Singapore.

Our organizational culture is characterized by positive collaborations, respect, trust and cohesion across teams and cultural boundaries. With our company hierarchies being flat and decision-making paths are short - this is the right environment for those with innovative ideas and impulses. Our employees receive appropriate intensive introductory training and continue to support them in their professional development with a wide range of internal and external training opportunities. As an innovative employer, we offer exciting jobs with interesting prospects and a high degree of creative freedom. Reliability, focus on service and innovation are the values we work by every day in our customers’ interest.

Interested applicants may submit their resume by email to triflex.asia@triflex .com with the subject format– Applicant Name: Technical/Engineering Services Manager (Waterproofing)

Job description:

We are seeking specialist to fill in the role of a Technical/Engineering Services Manager for waterproofing construction projects in Singapore. The successful applicant's primary responsibility is to provide support for Triflex waterproofing product application to all our customers. He will work closely with building contractors, engineers, site supervisors and facility managers to create solutions for waterproofing challenges and to demonstrate application techniques waterproofing projects. This is a challenging and rewarding opportunity for an ambitious individual with a passion for specialist waterproofing products and the desire to make a real difference in the building industry.

The successful applicant shall be responsible for:

1. Product presentations and demonstration

2. Development and implementation of technical training program for applicators

3. Analysis of project site requirements

4. Assessment of business opportunities for Triflex products

5. Support on clients' project execution throughtout its term

6. Safety briefing and risk assessment

7. Applicator training and competency check

8. Compliance oversight (method statement, safety protocols, building standards)

9. Client relationship building (decision makers, designers / planners, project execution team)

10. Reporting and documentation (project status, technical meetings /trainings)

Qualifications Required

1. Minimum 3 years working experience as a site supervisor for building envelope construction, specializing in waterproofing, roofing, flooring or tiling.

2. Well acquainted with various building envelope materials and construction methodologies.

3. Extensive experience in handling waterproofing materials, application techniques, industry standards, as well as local regulations and building codes for waterproofing in Singapore.

4. Proven track record in working with project engineers, building contractors and property owners.

5. Able to understand shop drawings and specification documents.

6. Demonstrated ability to build rapport and maintain strong relationships with customers and partners.

7. A good command both spoken and written English as the job requires communicating with both local and regional (Asia Pacific) clients and business enablers. Knowledge of local language is an advantage.

8.The job requires extensive travelling (local and overseas), conducting building survey including lifting heavy loads as well as flexibility to work under varying schedule.

9. Possesses class 3 driving license in Singapore.

Required Soft Skills

1. Able to present confidently and convincingly to a wide variety of audiences/ groups.

2. Teamworking, relationship-building and influencing skills.

3. A methodical approach to work, organized and time conscious.

4. Reliable and prudent in the use of company resources.

5. Resourceful, analytical, focused on solution-based approach.

6. Open-minded and self-directing.

Educational Requirements

Minimum ITE in an industry-relevant field of study (Building Construction).

Others:

Singaporeans only.

Commencement date:

Able to start work immediately.

The Problem Manager for Major Incident is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Role and Responsibilities

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Participate in high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Problem / Incident management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

Job Description:

• Cultivate relationships with high net worth (HNW) clients.
• Comprehend the financial objectives of HNW clients and propose tailored wealth management solutions, including insurance, leverage products, structured products, and investment instruments, to foster the protection and growth of their wealth.
• Deliver exceptional customer service, ensuring a superior banking experience.
• Participate in networking and marketing initiatives to enhance the customer base.

Skills and Experience Required:

• 2 years of sales experience - preferably banking
• Local diploma is minimally required

To apply online please use the apply function
(EA: 94C3609/ R21103354)

Job Description & Requirements

Hands on Experience on Design & Development of IBM Case Manager & ICN.

Hands on Experience on Designing & Development of IBM Case Manager 5.2 Applications Good in Java/J2EE and JSP.

Hands on Experience on PE workflow design & deployment.

Hands on experience on Configuring Workflow, Queues, Rosters, Document Class and Document Class Security.

Good in troubleshooting and handling Production issues.

Ability to support the testing team during the SIT, UAT, Pre-production and production environment

Key Skill:

IBM Filenet Case Manager

IBMFileNet P8 & Content Engine

IBM Case Manager 5.2 Or Above / BAW

Oracle DB2 , PL/SQL

ICN Plugin,Widgets/Dojo

Java/J2EE/Micro Services

Key Responsibilities

• Partner with sales leadership and other functional groups to ensure the sales team has the support and guidance needed to predictably overachieve their goals.
• Identify any areas for improvement in the sales cycle that align with values and mission.
• Partner with senior sales management, marketing and other business partners to iterate and execute on a successful GTM strategy, including marketing on any marketing events within your territory.
• Lead and assist the new business or expansion teams in identifying and prioritizing prospective accounts, establishing consistent sales metrics and practices, forecast hygiene and accuracy, and ultimately generating business and successful outcomes.
• You have demonstrated success building a team, adding pipeline and fuelling explosive growth.
  • For new business, you have demonstrated track record in driving successful results through a mix of inbound and outbound closed deals (both via partnering with outbound sales development teams and/or AE self generated opportunity sourcing to close won).
  • For expansion business, you have demonstrated track record in identifying opportunities within your team’s Book of Business to generate demand and close deals by upselling and cross-selling as well as renewals.
• Provide guidance on tools used to facilitate sales cycles with an understanding of how they work together to achieve our needs for growth as well as improvement.
• Understand the Customer Profiles and Business Models to help prioritize opportunities for consistent and repeatable results for the customers and the business.
• Provide weekly and quarterly reporting on opportunity statistics, pipeline and advancement, wins and losses, and opportunities for improvement.

Our client is a well-established MNC, market leader in the real estate industry. They are looking for a Condominium Manager to assist their team for the next phase of their business.

Responsibilities:

• On site management and maintenance of different properties
• Day to day operation of all matters relating to maintenance/management of Condo’s facilities and operations
• Regular meetings with the management
• Administration and management of contracts
• Attending to queries from owners
• Liaising with contractors
• All other ad hoc duties as assigned

Requirements:

• Minimum Diploma in Facilities Management or other relevant field of studies
• Minimum 1 years of relevant experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Job Responsibilities

• Develop and implement comprehensive procurement strategies for marine operations (stores and vessel spares), ensuring alignment with company goals and objectives.
• Oversee the procurement of marine-related goods and services, including ship spare parts, equipment, provisions and other operational needs.
• Manage the end-to-end procurement process, including sourcing, vendor selection (multiple quotes) and negotiations ensuring cost-effectiveness and timely delivery.
• Identify, evaluate, and establish relationships with key suppliers and service providers in the marine industry.
• Negotiate favorable terms, pricing, and contracts with suppliers, ensuring compliance with organizational policies and regulations.
• Monitor supplier performance and maintain a database of qualified vendors, focusing on quality, delivery timelines, and cost control.
• Oversee the drafting, negotiation, and management of contracts related to marine procurement, including shipbuilding, maintenance, dry-docking, and repair services.
• Ensure that all contracts comply with local and international maritime regulations and company policies.
• Resolve contract disputes and manage risk by ensuring legal and regulatory compliance throughout the contract lifecycle.
• Monitor and manage the procurement budget for marine operations, ensuring cost control and effective use of resources.
• Develop cost-saving initiatives and negotiate better terms with vendors to reduce operational expenses.
• Prepare regular reports on procurement activities, budget adherence, and cost-saving measures for senior management.
• Apply Effective inventory management onboard ships for effective cost control.
• Lead and mentor the marine procurement and contracts team, ensuring that team members are equipped with the necessary skills and knowledge.
• Set performance goals for the procurement team and monitor progress toward achieving those goals.
• Foster a culture of continuous improvement and innovation within the procurement department.

Job Requirements

• Bachelor’s degree in Supply Chain Management, Marine Engineering, Business Administration, or a related field. A Master’s degree or professional certifications (such as CIPS) in procurement or supply chain management is preferred.
• 10 years of experience in procurement and contract management within the marine industry (Vessel spares, stores, provisions) with a proven track record of leadership and cost-saving initiatives.
• Knowledge: In-depth knowledge of marine operations, shipbuilding, repair, and maintenance contracts, as well as international maritime regulations.
• Strong negotiation and contract management skills.
• Excellent leadership and team management abilities.
• Analytical mindset with experience in budget management and cost control.
• Strong communication and interpersonal skills for vendor and stakeholder management.

We’re looking for a highly motivated controller. Our ideal candidate is confident in his/her technical skills, has a great attitude, thrives in a fast-paced environment and wants to join a dynamic team centered around innovation. The successful candidate will have full ownership of the financial numbers and processes of business in Singapore, the role is based in Singapore and reports to the Director, Finance (Singapore).

What you’ll find at our table:

• Oversee the full set of accounts and take responsibility for month-end closing, closely partnering with the GL shared service team to ensure accurate and timely reporting
• Business partnering with local business stakeholders and FP&A counterparts to solve accounting issues effectively, review our financial numbers (PnL, balance sheet and cash flow) thoroughly and highlight any significant variances/potential risk areas to the management
• Focus on continuous process improvement, drive for the adoption of best practices and operational excellence for Singapore across different teams that will have significant financial impacts
• Ensure proper documentation on the processes to strengthen internal controls
• Assist with any new systems or process implementations
• Perform internal audits and manage quarterly and year-end external audits and liaise closely with external advisors to ensure that our regulatory reporting is completed on time
• Ensure processes are compliant with group accounting policies, internal controls, tax and other statutory requirements. Identify new internal accounting controls that we should implement to mitigate the risk of non compliance
• Ensure compliance with group accounting policies, audit, tax, and other statutory requirements
• Understand the company’s financial goals and offer data-driven, well informed recommendations to the Director, Finance
• Stay up to date with new accounting regulations and IFRS and update the team/ revise internal processes as necessary

Responsibilities and Tasks
• Provide engineering study is to include good design practice for state-of-the-art system designs, system capacity and capability analysis, planning for future requirements, as well as code compliance.
• Maintain engineering data bases in support of capacity tracking, capital equipment facilitation, and cash flow project management for assigned systems/areas.
• Provide support for start-up of new equipment and ensure that all equipment will properly interface to other mechanical and electrical systems.
• Specify critical components for design projects and is responsible for assuring designs meet all applicable codes and regulations. The applicable code review and analysis utilizing (but not limited to): IFC, IBC, NEC, NFPA, FM, CGA and Semi standards. This requires continual review and analysis of new and existing equipment, applications, and technology.
• Perform engineering study on emerging facilities technologies to support cutting edge semiconductor processes.
• Participate in mid to long term infrastructure planning for facilities in support of the overall company plan.
• Work with in-house TGCM contractor and ensure chemical and Gas Delivery system running smoothly.
• Review and improve Operation and Maintenance SOP and RA.
• Respond to system issues. Perform Trouble Shooting with in-house TGCM contactors and OEMs.
• Verify all works done by Chemical and Gas section are in accordance with company safety guidelines;
ensure safety features are engineered into designs; and maintain good communication with other engineering disciplines and customers throughout the organization.
• All team members are required to complete their learning items within the stipulated time frame.

For business process and/or QMS component that one is responsible or accountable for:
a. ensuring the QMS/business process that is effective and conforms to requirements.
b. ensuring that the processes are delivering their intended outputs.
c. reporting on QMS/business process performance and opportunities for improvement to management.
d. ensuring the promotion of internal and external customer focus throughout the organization.
e. ensuring the maintenance of the integrity of the QMS/ business process when changes are planned and implemented.
f. ensuring customer requirements are met.

• Plans facilities changes for plant, office, and production equipment layouts, working toward economy of operation, maximum use of facilities and equipment, and compliance with laws
and regulations.
• Coordinates with architecture/engineering firms in developing design criteria and preparing layout and detail drawings.
• Prepares bid sheets and contracts for construction and facilities acquisition.
• Reviews and estimates design costs including equipment, installation, labor, materials,preparation and other related costs.
• Inspects construction and installation progress for conformance to established drawings, specifications, and schedules.
• Develops criteria and performance specifications required to meet unique operating requirements and building and safety codes.

Education

• Bachelor’s degree in Chemical Engineering or equivalent discipline.

Skills, Knowledge and Abilities

• Good team work and collaboration

• Excellent communication and presentation skills

• Strong problem solving and analytical skills

• Independent and able to work on own initiative

• Good organizational skills and ability to prioritize and schedule workload

• Good knowledge of Microsoft Office

Plans facilities changes for plant, office, and production equipment layouts, working toward economy of operation, maximum use of facilities and equipment, and compliance with laws and regulations. Coordinates with architecture/engineering firms in developing design criteria and preparing layout and detail drawings. Prepares bid sheets and contracts for construction and facilities acquisition. Reviews and estimates design costs including equipment, installation, labor, materials, preparation and other related costs. Inspects construction and installation progress for conformance to established drawings, specifications, and schedules. Develops criteria and performance specifications required to meet unique operating requirements and building and safety codes.

Responsibilities and Tasks

• Provide engineering study is to include good design practice for state-of-the-art system designs, system capacity and capability analysis, planning for future requirements, as well as code compliance.
• Maintain engineering data bases in support of capacity tracking, capital equipment facilitation, and cash flow project management for assigned systems/areas.
• Provide support for start-up of new equipment and ensure that all equipment will properly interface to other mechanical and electrical systems.
• Specify critical components for design projects and is responsible for assuring designs meet all applicable codes and regulations. The applicable code review and analysis utilizing (but not limited to): IFC, IBC, NEC, NFPA, FM, CGA and Semi standards. This requires continual review and analysis of new and existing equipment, applications, and technology.
• Perform engineering study on emerging facilities technologies to support cutting edge semiconductor processes.
• Participate in mid to long term infrastructure planning for facilities in support of the overall company plan.
• Work with in-house TGCM contractor and ensure chemical and Gas Delivery system running smoothly.
• Review and improve Operation and Maintenance SOP and RA.
• Respond to system issues. Perform Trouble Shooting with in-house TGCM contactors and OEMs.
• Verify all works done by Chemical and Gas section are in accordance with company safety guidelines; ensure safety features are engineered into designs; and maintain good communication with other engineering disciplines and customers throughout the organization.
• All team members are required to complete their learning items within the stipulated time frame.

For business process and/or QMS component that one is responsible or accountable for:
a. ensuring the QMS/business process that is effective and conforms to requirements.
b. ensuring that the processes are delivering their intended outputs.
c. reporting on QMS/business process performance and opportunities for improvement to management.
d. ensuring the promotion of internal and external customer focus throughout the organization.
e. ensuring the maintenance of the integrity of the QMS/ business process when changes are planned and implemented.
f. ensuring customer requirements are met.

• Plans facilities changes for plant, office, and production equipment layouts, working toward economy of operation, maximum use of facilities and equipment, and compliance with laws and regulations.

• Coordinates with architecture/engineering firms in developing design criteria and preparing layout and detail drawings.

• Prepares bid sheets and contracts for construction and facilities acquisition.
Reviews and estimates design costs including equipment, installation, labor, materials, preparation and other related costs.

• Inspects construction and installation progress for conformance to established drawings, specifications, and schedules.

• Develops criteria and performance specifications required to meet unique operating requirements and building and safety codes.

Education

• Bachelor’s degree in Chemical Engineering or equivalent discipline.

Skills, Knowledge and Abilities

​​ 3 to 5 years experience in relevant fields of Chemical and Gas system

• Good team work and collaboration

• Excellent communication and presentation skills

• Strong problem solving and analytical skills

• Independent and able to work on own initiative

• Good organizational skills and ability to prioritize and schedule workload

• Good knowledge of Microsoft Office applications

Plans facilities changes for plant, office, and production equipment layouts, working toward economy of operation, maximum use of facilities and equipment, and compliance with laws and regulations. Coordinates with architecture/engineering firms in developing design criteria and preparing layout and detail drawings. Prepares bid sheets and contracts for construction and facilities acquisition. Reviews and estimates design costs including equipment, installation, labor, materials, preparation and other related costs. Inspects construction and installation progress for conformance to established drawings, specifications, and schedules. Develops criteria and performance specifications required to meet unique operating requirements and building and safety codes.

Singapore Aquatics (SAQ) is the governing body for the aquatic sports of swimming, water polo, diving, and artistic swimming in Singapore. As a member of World Aquatics, SAQ is responsible for the development and education of aquatic players, officials, coaches, and volunteers throughout Singapore, as well as the conduct of competitions and programs for all levels of participation.

We invite passionate and capable applicants who can contribute to our cause in the following position:

Job Title: Swimming Pathways Manager/Assistant Manager
Reports To: Director, National Swimming Pathway & Coach Development

Primary Job Purpose:

The Swimming Pathways Manager/Assistant Manager will be responsible for overseeing the National Swimming Pathway Programs, with a specific focus on SwimSingapore Initiatives. This role is vital in ensuring that the Centralized Assessment Management System (CAMS) is efficiently integrated to enhance the quality, accessibility, and effectiveness of national swimming pathways education and assessment processes. The individual will work collaboratively with key stakeholders, including partner agencies, clubs, coaches, assessors, program providers, and participants, ensuring the seamless execution of programs, assessments, and continuous improvement of the swimming pathway.

Key Responsibilities:

1. Leadership & Supervision:

• Team Supervision & Development: Supervise Swimming Pathways & CAMS Executives, ensuring the efficient execution of responsibilities. Provide guidance to team members to meet goals in program administration, customer service quality, stakeholder engagement, and programs delivery.
• Performance Management: Evaluate the performance of team members and provide feedback to meet the objectives of the national swimming pathway programs and CAMS operations.
• Team Development: Foster professional growth within the team through mentoring, training, and support in administrative and program management tasks.
• Communication: Maintain effective communication with the Coach Development Team and Swimming Pathways Sub-Committee members to ensure alignment with broader organizational goals.

2. Swimming Pathways – SwimSingapore:

• Program Management: Oversee and manage the SwimSingapore National Swimming pathways programs, ensuring alignment with national standards and supporting progression from entry-level to competent swimmers.
• Event & Logistics Management: Coordinate logistics for assessment centres, including scheduling, venue bookings, and the smooth operation of assessment events. Engage all relevant parties ahead of time to ensure effective coordination and preparedness.
• Training & Development: Collaborate with coach development team, technical teams, and external partners to develop and update training resources, certification pathways, and workshops to support coaches and participants.

3. Centralized Assessment Management System (CAMS):

• CAMS Integration: Implement, optimise, and manage the CAMS platform for tracking coach qualifications, participant progress, assessments, and certifications. Ensure seamless data flow between key stakeholders (e.g., SportSG, MOE, coaches, assessors, and program providers).
• Data Management: Utilize CAMS Platform to maintain accurate and current records for participants, coaches, and clubs. Ensure data integrity and accessibility for relevant stakeholders.
• Performance Monitoring & Reporting: Leverage CAMS data to generate reports and insights that help monitor progress, evaluate program effectiveness, and inform continuous program improvement.
• Program Evaluation: Conduct regular assessments of the swimming pathway, using CAMS to identify opportunities for refinement and ensuring alignment with community needs and stakeholders' expectations.

4. Other Administration:

• Membership Management: Oversee the administration of coach ,teacher, clubs, participants users Acct, ensuring accurate, up-to-date records. This includes renewals, marketing, and the maintenance of relevant web platforms.
• Assessment & Certification: Collaborate with the Swimming Pathway Executives, Coach Development Team to ensure the seamless management of coach assessments, certifications, and records.
• Volunteer Management: Manage volunteer involvement in assessment processes, ensuring defined roles and a positive volunteer experience.
• Budgeting & Cost Management: Assist in budgeting for swimming pathway programs, ensuring that resources are efficiently allocated and costs remain within limits.

5. Collaboration:

• Stakeholder Engagement: Collaborate closely with internal and external stakeholders, including CoachSG, SwimSafer, SSI, MOE, assessors, coaches, and clubs, to ensure alignment on program goals and delivery.
• Community Engagement: Work with the Club Development Executive and HPT to plan and organize ParentSAQ workshops and forums to strengthen community participation and understanding of swimming programs.
• Program Alignment: Coordinate with the Swimming Pathway Executive to ensure coaching development aligns with national swimming pathways, improving the competency of learn-to-swim standards.

6. Planning & Reporting:

• Strategic Planning & Reporting: Support Director, National Swimming Pathway & Coach Development in refining the Multi-Year Sports Plan, including goal setting and KPI tracking. Assist in annual reporting for SAQ’s Annual Report and SportSG’s Core Data submission.
• Performance & Impact Reporting: Use data from CAMS Platform to prepare reports on the impact of national swimming pathway programs and communicate this to stakeholders, providing actionable insights for strategic adjustments.

Preferred Requirements:

Educational & Certification Requirements:

• Diploma or Degree in Business Administration, Sports Management, Physical Education, or a related field.
• Certification in relevant sports management or coaching education programs (e.g., ACTA or ACLP) will be advantageous.
• NROC Level 1 swimming coach certification (preferred).

Skills & Experience:

• Proven experience in Event Management/Sports Program management, particularly in swimming coaching or education programs.
• Familiarity with CAMS Platform or similar assessment management systems.
• Strong understanding of the Singapore swimming landscape and its national programs.
• Experience in managing membership, people engagement, and competency development programs.
• Proficiency in Microsoft Office Suite and data management systems.
• Willingness to work flexible hours, including weekends and evenings, to support smooth program delivery.

As the Swimming Pathways Manager/Assistant Manager, You’ll Have Opportunities To:

• Expand Your Leadership Skills: Develop your leadership and management capabilities by overseeing a dynamic team and supporting their growth through mentoring and training.
• Strengthen Stakeholder Engagement: Enhance your ability to build relationships by collaborating with a wide network of internal and external stakeholders, including national sports organizations, local clubs, and parents.
• Contribute to Strategic Planning: Play an active role in long-term strategic planning, supporting the growth and evolution of the swimming pathway programs, ensuring they are inclusive, effective, and scalable.
• Grow in Program Management: Refine your skills in organizing and delivering impactful coaching workshops, courses, and events that shape the future of aquatic sports in Singapore.
• Foster Community Engagement: Play a pivotal role in creating and sustaining a supportive community within the aquatic sports ecosystem, helping to engage and inspire swimmers, coaches, clubs, and stakeholders.

As a Fab 10 Facilities Operations Transformation Engineer, you will play a pivotal role in redefining our Facilities Operations to support our advanced memory and AI applications. You will lead multiple exciting programs aimed at improving team productivity and ensuring an uninterrupted supply of plant utilities and facilities services, operating 24/7 to support Fab Production. Your innovative mentality and passion will drive continuous improvement through data, automation, and enhanced operational strategies. You will have opportunities to work with people from various backgrounds and different responsibilities.

Responsibilities and Tasks:

• Drive improvements to all existing and future Operations programs, coordinating with all Facilities system owners from all sites in Fab 10.
• Lead Post Incident Review (PIR) processes to prevent facilities supply interruptions and ensure smooth execution of critical work through the Site Incident Prevention Plan (SIPP).
• Spearhead labor productivity improvement projects, using business process improvement and automation in daily operations.
• Area Quality Coordinator (AQC), leading quality improvement programs, includes: problem-solving, quality champion, and human deviation reduction.
• Represent Fab 10 in Global Facilities AQC and Operational forums to handle, lead, and facilitate all Global Facilities operations and quality programs.
• Learn and drive improvement to Facilities daily operations, including but not limited to:
• Supervise and handle facilities equipment's and system through FMCS or equivalent, like Life safety system.
• Respond swiftly to abnormal condition affecting production or the site in general and raise it to relevant parties accordingly.
• Reponse and restore facilities services in a timely manner to minimize interruption to production or the site
• Support and implement operating procedures and risk assessments for all facilities systems and facilities-related work activities.
• Follow up on incidents or service interruptions with system owners.
• Coordinate and connect with internal and external parties for facilities operation-related activities.
• Support the shift operations ERT (Emergency Response Team).
• Support Facilities Operation meetings with the Facilities Operations Manager.
• Coordinate, handle, and improve the work permit system.
• Act as a backup for the Site Operations Manager’s functional scope if required.
• Prepare and consolidate operation reports.

Requirements:

• Bachelor in Engineering (Mechanical/Electrical/Controls and Instrumentation) or equivalent experience.
• Have experience with Facilities systems in Semiconductor Industry
• Experience and familiarity with data analytics/automation software such as: Tableau, Microsoft Excel, Python, SharePoint, Power BI, SQL.
• Ability to handle multiple tasks concurrently, prioritize and handle workload.
• Fluent digital literacy, including word processing, spreadsheet, database.
• Team player who enjoys working in a cross-functional environment and the ability to develop long term partnership across teams.
• Positive, energetic, and daring to innovate with the drive to actualize concept into plan.
• Excellent problem solving and analytical thinking!

Job Description:

• Lead the Technician and service staffs ensuring that they carry out their duties according to the SOPs
• Co-ordinate and supervise maintenance activities to ensure smooth running of building facilities, Building Automation System (BAS) / Building Management System (BMS), M&E services and other backend facilities
• Supervise and liaise with term contractors to ensure proper implementation of contracts in relation to facility management
• Develop and implement procedures, maintenance programme as well as performance measures to ensure timely, budget and quality delivery
• Assist the management in the planning and execution of energy saving and preventive maintenance programme
• Co-ordinate tenancy fitting out works and asset enhancement initiative when required
• Ensure all facilities are maintained and managed in full compliance with all statutory requirements and by-laws
• Plan and prose energy initiatives to implementation of energy management works
• Assist the Operation Manager in preparing operations budget and keep track of expenditure

Requirements:

• Min a Diploma in Building Management
• 2 years’ of experience in managing a shopping mall/retail
• Strong knowledge in Building Automation System (BAS) / Building Management System (BMS)
• Strong verbal and written communication abilities in English
• Good interpersonal skills and a team player
• Process good leadership
• Highly detail oriented and organized in work

Interested applicants who wish to apply for the advertised position, please click APPLY NOW. We regret to inform that only shortlisted candidates will be notified.

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions Overview

Airport Dimensions want travellers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom, Middle East & Asia Pacific. Under our brands The Club, Club Aspire, Chase Sapphire Lounge® by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

Purpose of the job:

• The Director, Operations Asia Pacific establishes and drives the guest experience vision, mission, and corporate strategy across AD’s global network of airport experiences. Leading a team of partners, the position oversees AD’s ambition to expand within the region delivering the guest experience and operational efficiency needed to operate a successful lounges network.
• The Director, Operations Asia Pacific is responsible for senior level management of AD’s third-party providers ensuring we are optimizing operational capabilities, fiduciary requirements and delivering on required SLAs.
• This position is responsible for development and oversight of a regional operating budget in excess of $10m (£8M) per annum. The role will be responsible for establishing improvements in operational performance leading to appropriate customer satisfaction, in-lounge staff engagement and collaboration and improved EBITDA.
• Together with other senior internal and external management, the Director will focus on issues of major significance, setting company goals and developing business strategies, often requiring coordination and collaboration across business units.
• The Director, Operations Asia Pacific is a pivotal position that will facilitate the development of AD’s interests in the region, compliantly, profitably and sustainably setting new standards in a new markets which benefit both AD and shareholder value.

Key Responsibilities:

• Overview the operations of partner entities establishing best practices commensurate with AD operating procedures developing consistency within a global portfolio of operating lounge businesses.
• Work with and influence partners to define guest experience and operations strategy, structure, and processes.
• Review how global systems, tools and other AD propriety material can be best utilised within the region building operational project plans to implement the same within partner organisations.
• Review, develop and implement appropriate training regimes that ensure there is business compliance in all areas that also looks to promote a positive guest and colleague experience within our operating entities.
• Negotiate, manage, monitor and evaluate third-party provider relationships leveraging AD’s global network expansion.
• Set comprehensive goals for operational performance growth and improvement within partners SLA’s that will be monitored and reported against at multiple levels within the stakeholder structure.
• Oversee operations and guest experience financial strategy and ensure budgets and financial allocations are aligned to operational strategic priorities.
• Manage the quarterly and annual budgeting process and P&L responsibilities.
• Monitor performance to proactively identify efficiency issues and propose solutions.
• Working with the AD global team establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary.
• Monitor and report customer engagement performance ratings and implement strategic plans for improvements across AD network. Play an active role in proposition evolution including menu development and use of technological enhancements that will improve GX and operating efficiency.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Work with third-party providers to identify opportunities to support AD’s commitment to sustainability within our operation and guest experience.
• Position will be required to travel within the Asia Pacific Region and globally as required to support AD interests both locally and internationally.
• Director, Operations Asia Pacific will be responsible for developing, gaining approval for and implementing an appropriate structure that will drive the company ambition to grow in the region supporting global ambitions to become the world leader in the sector.
• Overall, this role will initially undertake a root and branch review of the existing business entities and new ones that will come on stream during the course of the next trading period. This review will develop an operational plan that will establish AD within the region compliantly, profitably and sustainably.

Knowledge, skills and experience required:

Must excel at strategic thinking, be open to new perspectives and better ways to do things

A creative visionary that can effectively put plans into action and manage innovation

A track record of successful financial operations management

Executive-level communication and influencing skills with the ability to resolve issues, build consensus among groups of diverse internal/external stakeholders, and have proven skill in negotiating and mediating conflict

A minimum of 7 years’ experience in a senior leadership role with hospitality operations and guest experience responsibility

Excellent judgement and creative problem-solving skills including negotiation and conflict resolution skills

Energetic, flexible, collaborative, and proactive; a leader who can positively and productively impact both strategic and tactical initiatives

Comfortable working in a matrix international management structure

Excellent decision-making skills with the ability to delegate tasks appropriately

Critical thinker with ability to multi-task and balance conflicting priorities

A natural inclination for solving complex problems, implementing solutions and driving change.

Person Specification:

The Director, Operations Asia Pacific Region is an exemplary leader with superb business acumen and a sound understanding guest experience and operations delivery. They are strategic with a focus on detail and turn strategic vision into operational and financial success. They have exceptional communication skills and recognize and demonstrate the value of each individual team member and the importance of a strong team. The Director has the ability to quickly adapt to new responsibilities and situations. A leader who can navigate the situation with professionalism and identify solutions to problems quickly. Finally, a leader who is ambitious and creates pathways for succession in order to progress to new more senior roles within the organisation.

Job scopes

• Investigate and resolve customer remittances queries in accordance with established service level agreement and payment guidelines
• Work with business units, agent banks/correspondent banks to resolve remittance queries
• Process failed remittances in accordance to procedures
• Other ad-hoc tasks assigned by Team Manager

Job requirements

• Diploma/Bachelor’s degree in finance or any related fields
• At least 6 months to 1 year of experience in banking operations role
• Related experience in payments is a plus
• Good to have experience in banking or financial industry.
• Proficiency in MS Word, MS Excel, MS PowerPoint with O365.
• Good communication and interpersonal skills, and ability to effectively communicate with the team

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.

The Critical Response Operations team provides 24/7/365 management for the most sensitive, multi-domain, novel issues impacting our business. We serve as the coordinators uniting Ops efforts across high-priority events and key business priorities, including elections IPOCs (Integrity Product Operations Centers), unplanned geopolitical crises, and developments likely to have out-of-scale implications for Meta integrity systems.

Our mission is to integrate all necessary Operations activities to effectively mitigate, prepare for, respond to, and recover from critical events and crises, continuously enhance the company’s comprehensive approach to response management, and protect our communities during the world’s most acute moments.

We are looking for Critical Response Ops team member who has a passion for quickly understanding the depth and breadth of emerging risks cross-platform, as well as demonstrated project management experience to identify the right risk problem statement/s, determine the appropriate Ops, Policy and Product levers necessary to mitigate the risk/s, and engage the responsible stakeholders required for a comprehensive solution. As the successful candidate, you will thrive in ambiguity, operate with grace under pressure, enjoy close collaboration with cross-functional partners, and are always searching out new knowledge and expertise.

Responsibilities

• Serve as primary Global Response Operations single-threaded-owner for planned and unplanned critical events, such as Planned election Integrity Product Operation Centers, Unplanned geopolitical crises/triggers, Planned new Product launches, etc
• Provide 24/7/365 crisis support for the most sensitive, multi-domain, novel issues impacting our business, including but not limited to: End-to-end management of pre, during and post critical event mitigation efforts, including dynamic prioritization, cross functional coordination, logistics and staffing
• Deliver risk scoping and problem solving for nuanced, emerging or ambiguous issues: - Provide initial assessment of potential on-platform integrity risk posed by Product, Policy, Operational developments and/or external triggers, in partnership with stakeholders - Intake related leadership and XFN asks and craft solvable problem statements and design quick-turn operational solutions to mitigate/prepare for said issues
• Craft communications that provide cross-org/company visibility into coordinated critical event management efforts
• Document, deliver, and implement post critical event feedback to reinforce clear ownership and accountability while anchoring on continuous improvement, improved ways of working, and operationalizing lessons learned
• Continuously maintain stakeholder relationships across Global Response Operations, Strategic Response Policy, Global Response, Public Policy, etc.
• Continuously contribute to team knowledge management and training needs
• Please note this is a 24/7 on-call role and that some late night, weekend and holiday work will be required on a shift basis

Minimum Qualifications

• 4+ years experience in crisis, risk and/or trust and safety management
• Project management and problem-solving experience
• Experience engaging with diverse stakeholder partners to achieve common goals
• Experience prioritizing multiple functions and incoming asks in real-time
• Knowledge of global current events, including geopolitical developments and how resulting behaviors may manifest on social media platforms
• Adept at operating in dynamic, ambiguous situations, developing creative solutions in the absence of established protocols.
• Strong communication skills, demonstrated experience influencing across functional boundaries and/or globally and ability to context switch across different problem areas
• Strong aptitude for understanding and contextualizing operational workflows

Preferred Qualifications

• Previous experience in an Operations function/role

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.