Job Summary:
The Operations Executive is responsible for managing the day-to-day operational processes, including order fulfillment, logistics coordination, warehouse management, driver management, and procurement for the confectionary F&B business. This role ensures smooth operations across the supply chain, from procurement to delivery, maintaining optimal efficiency and customer satisfaction.
Key Responsibilities:
1. Order Fulfillment & Inventory Management:
- Oversee the complete order fulfillment process, ensuring timely and accurate delivery of products.
- Manage stock levels, ensuring inventory accuracy through regular audits and stocktakes.
- Coordinate with production teams to meet demand forecasts and ensure product availability.
2. Logistics & Delivery Coordination:
- Schedule and manage the dispatch of orders, optimizing routes for drivers and delivery teams.
- Supervise and coordinate the activities of drivers to ensure timely deliveries.
- Troubleshoot any delivery issues, including delays or customer complaints, to ensure customer satisfaction.
3. Warehouse Management:
- Oversee day-to-day warehouse operations, ensuring organized storage, picking, and packing of products.
- Maintain a safe, clean, and efficient warehouse environment, adhering to health and safety standards.
- Implement processes for efficient stock rotation (FIFO/LIFO) and manage warehouse space effectively.
4. Procurement & Supplier Management:
- Source and procure raw materials and packaging supplies, maintaining good relationships with suppliers.
- Negotiate favorable terms with vendors, ensuring cost-effectiveness without compromising on quality.
- Monitor supply levels, placing orders as necessary to avoid shortages or overstocking.
5. Fleet & Driver Management:
- Manage a team of drivers, ensuring they are well-equipped and informed for deliveries.
- Maintain the fleet of delivery vehicles, scheduling regular maintenance and repairs to minimize downtime.
- Implement driver performance tracking and optimization programs to improve delivery efficiency.
6. Reporting & Process Improvement:
- Track and analyze key operational metrics (e.g., order accuracy, delivery times, inventory levels).
- Identify bottlenecks and inefficiencies within the logistics and order fulfillment process, proposing solutions to streamline operations.
- Implement best practices and continuously improve operational processes to enhance productivity.
7. Other Duties:
- Coordinate with the sales, customer service, and production teams to ensure seamless communication and operational alignment.
- Assist in special projects, such as product launches or promotional campaigns, from an operational perspective.
- Ensure compliance with food safety regulations and industry standards.
Key Skills & Qualifications:
- Diploma or Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
- 2-3 years of experience in operations, logistics, or warehouse management, preferably in F&B or confectionary.
- Class 3 License
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication skills, with the ability to work cross-functionally across teams.
- Experience in managing drivers or delivery teams.
- Knowledge of inventory management systems and logistics software.
- Ability to solve problems quickly and efficiently in a fast-paced environment.
Additional Information:
- Location: Sembawang & Woodlands
- Working Hours: 5.5 days, 8am - 5pm
- This job will require for you to work at least 1 weekend day
Only shortlisted candidates will be notified.
