Guest Relation Officer [5 days | Customer Service / Hospitality / Cabin Crew Experience] [1028]
1 day ago
5 days Mon to Fri 8am to 6pm
$2800 - $3000
Changi Biz Park (Expo MRT)
Job scopes:
To meet and greet visitors, lead them to appropriate roo..
- 5 days Mon to Fri 8am to 6pm
- $2800 - $3000
- Changi Biz Park (Expo MRT)
Job scopes:
- To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
- To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
- To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
- To check on meeting room set up standards, floral arrangements, and report facility faults
- To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
- To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
- To assist in the booking of executive meeting rooms
- To provide taxi booking services
- To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
- To receive feedback from guests or staff on facilities and services
- To assist in overseeing events or VIP meetings at executive conference suite
- To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
- To assist managing rooms and submit reports on weekly release
- To assist in handling common & executive meeting room enquiries by phone / email / Teams
- To manage common meeting room bookings:
- a. To call meeting room user 15 minutes prior to booked period to reconfirm
- b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
- c. To send reminders email to users
- d. To oversee reconfiguration of meeting room set up
- e. To prepare weekly schedules for stewardesses / technicians
Requirements:
- Minimally GCE ‘O’ Level
- Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
- With working experience as customer service executive is a plus
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