Total 5 customer experience manager job vacancies in PR / Media / Communications category in ite cc college central

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

5 months maternity cover

As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

9 months maternity cover

As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Media Manager (Singapore)

Fixed term contract

As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing media projects and campaigns across key performance and direct response programmes. 

The person will be the day-to-day consultant on media strategy for the programs mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals.

Role: 

• Drive media strategy for marketing initiatives across multiple markets APAC, with a focus on SEM, display & potentially app advertising within the gaming industry.
• Be the primary POC on media for these programs & work closely with cross-functional
• stakeholders (marketing team and media partners) to ideate, design, and launch media tests and optimisation strategies
• Manage our past campaign data sets and test learnings around channels, targeting/audience, and creative performance to gather insights to optimise the program
• Identify new growth opportunities in performance media via new channels or beta-testing new targeting capabilities or ad formats.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• Min 5 years of experience in digital media marketing 
• Good working knowledge of key performance media channels/formats across Google, Microsoft, key social platforms etc
• Experience with media planning and identifying testing and optimisations opportunities
• Strong communication skills to manage communication cross-functionally with marketing teams and media agencies.
• Data-driven. Reads and understands the data to make metrics-driven decisions.
• Stays current on evolving media trends, technology, and competitive landscape to bring opportunities to life.
• Experience managing media in other markets like Japan and Korea is advantageous. 
• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Internal Business & Executive Communications • Oversees day-to-day planning and execution of holistic employee campaigns, including culture and engagement, leadership communications, organizational communications, transformation and business and strategic updates. • Partner with cross functional teams to support business needs and promote various programs and initiatives. • Support senior level internal executive appointment announcements. • Prepare briefing documents, communications plans, and other presentation decks and materials for senior leaders. • Prepare internal newsletters, communications, and speeches for senior leaders. • Facilitate short- and long-term calendar management and planning for internal events. • Serve as strategic advisor and partner for internal leadership team. • Prepare and support crisis managament and liaise with stakeholders on follow up and resolutions as needed. • Seek opportunity to further engage TR POS staff to promote engagement and ensure employee satisfaction. • Support preparation and execution of Sales Cycle Meetings External Communications • Ensure TR APC follows Global social media policies and strategies. • Evaluate and respond to incoming media requests. • Prepare ELC leadership for media interviews (including the development of briefings, media trainings, etc.) • Identify key industry events, conferences, and spokespeople to drive TR APAC forward. • Review and approve speaking opportunities for TR APAC employees. • Craft holistic narrative and develop communication to promote and maintain TR APAC employer branding online and offline. • Craft messages and communications to promote TR APAC’s effort in sustainability efforts and its impact to the environment. • Amplify TR APAC efforts on social media channels. • Establish, maintain, and refresh content for ELC’s external website and social media channels. • Review and vet official posts by employees on social media and • Generate employee-driven social media content. • Support Talent Branding efforts in partnership with HR and Talent Acquisition • Use strategic communication tactics to attract top talent to work at TR APAC to fill in-demand roles and maintain business excellence • Support various specific programs and initiatives to attract and retain talent. Qualifications Additional Requirements • 5+ years of experience working in corporate communications preferably for a high-profile global brand with expertise in managing corporate communications that drive leader external stakeholder, employee engagement and business culture. • Experience leading and organizing complex events. • Strong storyteller with the ability to create compelling narratives in support of our business strategies. • Deadline driven, with the ability to work in a fast-paced environment with frequently evolving priorities. • Excellent executive presence • Strong interpersonal and relationship-building skills and experience interfacing with corporate functions and departments across all levels of leaders/employees • Prior management of complex projects and advising peers and managers • Ability to influence work with various departments and teams to drive alignment and collaboration. • Ability to manage workload, be flexible and proactive, work under tight deadlines, ensure high quality and accuracy with the utmost professionalism. • A self-starter with an optimistic spirit and a “can do / results-oriented” attitude. • Able to handle confidential information with sensitivity, integrity and good judgement. • Skilled in PowerPoint and other elements or Microsoft Office Suite, experience with video production, SharePoint and internal social platforms Job: Communications / Public Relations Primary Location: Asia Pacific-SG-01- Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 241110

Job Title: Guest Relation Manager（ID2094）

Location: Clarke Quay

Working Hours: 6 Days/54 Hours Per Week (Including Weekends & PH, Timing Based On Schedule)

Salary: $3500-$4500++

Job Description

• Welcome guests with a friendly and professional demeanor as they arrive at the restaurant

• Attend to guests’ inquiries and address any concerns or complaints promptly and professionally and ensure exceptional customer service throughout the dining experience

• Familiarise guests on their seating preferences, special requests such as daily specials and promotions

• Coordinate special events and private dining reservations with the management and servers

• Manage incoming reservations, either over the phone or through an online reservation system to ensure efficient seating and proper table rotation

• Work closely with the restaurant management, servers and other staff members to ensure seamless operations

• Ensure proper table settings and cleanliness before guests are seated while adhering to capacity seating limits

• Thank guests for dining at the restaurant and express appreciation for their patronage

Requirement

• Excellent interpersonal and communication skills

• Strong customer service orientation and approachable attitude

• Ability to handle pressure and remain composed during busy periods

• Organisational and multitasking abilities

• Previous experience in a similar role is advantageous but not always required