Total 4 quality assurance engineer job vacancies in PR / Media / Communications category in Tanah Merah, Harbourfront and Marina Bay, North East

Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Enterprise Products is seeking a Documentation Engineer/Technical Writer to join a global team of writers that documents tools and processes used within Meta. You will be responsible for the quality, discoverability, and accuracy of the content, enabling productivity at scale.

RESPONSIBILITIES

• Design, create, curate, and maintain content for tools and processes used within Meta.
• Ensure the quality, discoverability, and accuracy of content.
• Use metrics to monitor and improve overall content health.
• Synthesize user needs, best practices, business priorities, engineering constraints, and other contextual information to formulate, articulate, and advocate for content-related decisions.
• Build strong, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and with your writing team colleagues.
• Educate and train Engineers and other Meta employees to create useful documentation.
• Help to promote a culture of documentation at Meta.
• Create and maintain code samples and sample applications, as needed.

MINIMUM QUALIFICATIONS

• BA/BS in Computer Science or English or equivalent work experience.
• 6+ years experience in writing, technical documentation, and/or authoring complex technical documentation for multiple audiences.
• Experience independently defining and driving technical documentation projects.
• Established record of project ownership, project management, and self-direction.
• Experience working with markdown content formatting.
• Experience interpreting example code so that it can be explained to users.
• Experience producing and organizing content with a logical flow.
• Excellent analytical and written communication skills.
• Experience communicating clearly and effectively with peers, colleagues, customers, and project teams.
• Experience meeting multiple deadlines.
• Experience setting priorities and escalating issues appropriately.

PREFERRED QUALIFICATIONS

• Prior experience as a Technical Writer/Documentation Engineer at Meta.
• Experience programming, using the command-line, trying out user interfaces, and working with prototypes in test environments.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Salt is looking for a Unified Communication Engineer for a global technology client for a yearly renewable contract role. You will be Providing support for hybrid, in-person, and virtual meetings including configuring webinar settings, controlling in-meeting functions, and operating AV equipment such as microphones and presentation laptops.

Responsibilities:

· Reviews construction plans for new meeting rooms and specifies correct room requirements according to the Global AV Standards.

· Reviews telecom needs with project stakeholders and creates programming sheets for telecom system programming.

· Assists project team with procurement of telecom hardware.

· Assists project team with procurement and oversight of audiovisual vendor for assigned projects.

· Supports vendor and internal stakeholders with commissioning and validation of new telecom and audiovisual systems.

· Coordinates and plans upcoming meetings and webinars with meeting stakeholders including executive administration and corporate real estate teams.

Qualification:

· At least 3+ years years’ experience

· AVIXA CTS, CTS-D, CTS-I certifications preferred.

If this role sounds like your ideal job move, please reach out to me, Jaya at [email protected] alternatively you may apply via the system!

Regret only shortlisted candidates will be notified.

CEI No: R1659595 / EA No: 07C3147

Enterprise Products is seeking a Documentation Engineer/Technical Writer to join a global team of writers that documents tools and processes used within Meta. You will be responsible for the quality, discoverability, and accuracy of the content, enabling productivity at scale.

RESPONSIBILITIES

• Design, create, curate, and maintain content for tools and processes used within Meta.
• Ensure the quality, discoverability, and accuracy of content.
• Use metrics to monitor and improve overall content health.
• Synthesize user needs, best practices, business priorities, engineering constraints, and other contextual information to formulate, articulate, and advocate for content-related decisions.
• Build strong, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and with your writing team colleagues.
• Educate and train Engineers and other Meta employees to create useful documentation.
• Help to promote a culture of documentation at Meta.
• Create and maintain code samples and sample applications, as needed.

MINIMUM QUALIFICATIONS

• BA/BS in Computer Science or English or equivalent work experience.
• 8+ years experience in writing, technical documentation, and/or authoring complex technical documentation for multiple audiences.
• Experience independently defining and driving technical documentation projects.
• Established record of project ownership, project management, and self-direction.
• Experience working with markdown content formatting.
• Experience interpreting example code so that it can be explained to users.
• Experience producing and organizing content with a logical flow.
• Excellent analytical and written communication skills.
• Experience communicating clearly and effectively with peers, colleagues, customers, and project teams.
• Experience meeting multiple deadlines.
• Experience setting priorities and escalating issues appropriately.

PREFERRED QUALIFICATIONS

• Prior experience as a Technical Writer/Documentation Engineer at Meta.
• Experience programming, using the command-line, trying out user interfaces, and working with prototypes in test environments.
• Experience documenting common platforms and components used by other products.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.