Total 1,558 customer experience manager job vacancies in Purchasing / Procurement / Inventory category in Singapore

Mobilisation Management:

• Lead and manage multiple Procurement Mobilisation activities for new accounts or extension to existing accounts.
• Define a solution-focused approach including understanding client and Mobilisation requirements and adapting or develop tools to meet these needs.
• Manage and ensure the Procurement processes are in accordance with the principles of JLL policy, Mobilisation Process Framework and vendor contract obligation.
• Plan, develop and own the project timelines, critical mobilisation tasks and objectives.
• Manage the procurement timelines are being align with Regional Mobilisation lead and client.
• Lead, communicate and manage a seamless mobilisation for the transfer of responsibility

management of changes for vendor services from client service providers to JLL

Supply Chain.

• Mobilise and manage country procurement resource to execute client mobilisation.
• Own and lead projects calls with all stakeholders, including circulation of minutes of meeting and drive closure on open action items.
• Review and analyse on existing client vendor contracts and propose cost saving initiative.
• Preparing vendor’s KPI and as needed, draw down from client MSA.
• Prequalifying, monitoring and controlling vendors who can deliver on time and live up to JLL quality standards in the most cost efficient manner and match client contract requirement
• Lead contract saving deliverables: Collaborate with Country Operation and Procurement to deliver opportunity for the Account.
• Identify, develop and enhance vendor management programmes, tools and best practices to facilitate effective project coordination, resources planning and execution.
• Engage in direct pricing negotiation with service providers.
• Provide recommendation to resolve any vendor pricing issues that may arise.
• Facilitate conflict resolution and take ownership for business case accountability and lead regional implementation for project and vendor spend categories.
• Maintain a central database of all projects including Mobilisation and Optimisation.
• Identify and recruit account-dedicated sourcing team.

Stakeholder management:

• Establish rapport and communicating channels with various stakeholders.
• Be the lead client contact relating to outsourced services, champion in updating Procurement Mobilisation resolving, escalate and resolve anticipated issues.
• Manage client expectations related to service providers and project timeline.
• Be the Procurement advisor to the internal stakeholder (account/site teams and business).
• Collaborate with other functions workstream lead as required. I.e. Legal, Finance, Engineering & Operations and Human Resources to establish an all rounded compliance that impact service providers.

Procurement Manager

Working Location: Central

Working Hours: Mon-Fri 8.30am-6pm (Hybrid + Flexible)

Remuneration Package: Up to $ + AWS

Responsibilities

• Perform data analysis to enable data-driven decision on procurement strategies, supplier performance and approaches for the assigned bulk tenders. This includes research on demand and supply-related market factors to substantiate decision making.
• Manage operations of ICT bulk tender projects including Government procurement process.
• Participate in the Government procurement’s tender and evaluation processes in accordance to Government policies and procedures to meet procurement objectives with understanding of ICT industry and key players in key technical areas; provide guidance to business/technical users on specification requirements and queries.
• Address user clarifications to enable rapid adoption and smooth transition of participating agencies onto bulk tenders with good understanding of ICT industry key players for ICT products/services applicable to Government.
• Apply contract monitoring methods to assess suppliers’ performance, and execute contract management procedures and techniques.
• Manage suppliers (in accordance to contractual obligations) to meet stipulated service levels within scope and schedule, and perform variation and technology refresh (when necessary).
• Ensure ICT projects’ compliance to Quality Management System (QMS) and contractual requirements.
• Manage project timeline, stakeholders and communications including fronting customers’ queries on projects.
• Conduct audit and follow-up on customers’ usage of projects.

Requirements:

1. Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
2. Min. 2 years of relevant working experience in ICT Industry and/or Government procurement
3. Participated in full software or product development cycles
4. Proven experience in IT business analysis

Interested candidate may apply via email to spljy(a)scientecpersonnel.com (indicating Job ID J43075 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu-R1989397

ScienTec Consulting Pte Ltd - 11C5781

• Salary : $2,800 - $3,500
• Working Day: 5 day work week with shift either from 8am – 6pm or 8.30am to 6.30pm, weekend is expected to be working
• Working Location: Could be assigned to any of outlet at Near Caldecott MRT /Botanic Gardens / Queenstown/Clementi)

Requirement

• At least 2 year’s relevant experience
• Relevant working experience in Retail sector or plants nursery

Responsibilities

• Supports the Store Manager to manage the high standard of the store and to exceed the sales and profitability of the store.
• Responsible for leading the team of store personnel by inspiring and motivating them to exceed sales and customer service expectations.
• Manage the inventory so as to ensure that the best selling merchandise are always available for customers and to take appropriate steps to control the good health and freshness of live plants.
• Organize the efficient unloading of incoming goods and loading of goods for customer home delivery or transfer to other branches.

Job Description

Responsibilities:

• Demonstrate sales leadership for staff by playing an active role on the selling floor

• Continuously motivate sales team to meet assigned sales and productivity goals

• Suggest in-store events/activities that will continue to grow clientele, with particular emphasis placed on building local market clientele

• Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy

• Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.

• Monitors and assists sales staff development by providing on-the-job training, etc.

• Understand and analyses the business needs, productivity, KPIs and provide business insights

• Lead the execution of retail excellence standards

• Address and action performance management issues in a timely manner through consistent feedback

• Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans

Requirements

• Motivated team player with cheerful disposition and strong desire to achieve

• Possess good communication skills and be sales driven

• Comfortable to work in fast paced environment

• Must be able to work retail hours (e.g., shift work, public holidays and weekends)

• Diploma and above

• At least 3 year(s) of working experience in related field is required

• Prior experience in ready to wear environment is a plus

Gov | ICT Procurement Manager

Working Location: Central

Working Hours: Normal Office hours

Salary Package: Basic Salary + AWS

Responsibilities

• Elicit, scope and manage business requirements to support procurement strategies with application of ICT knowledge.
• Perform data analysis to enable data-driven decision on procurement strategies, supplier performance and approaches for the assigned bulk tenders. This includes research on demand and supply-related market factors to substantiate decision making.
• Manage operations of ICT bulk tender projects including procurement process.
• Participate in the procurements tender and evaluation processes in accordance to policies and procedures to meet procurement objectives with understanding of ICT industry and key players in key technical areas; provide guidance to business/technical users on specification requirements and queries.
• Address user clarifications to enable rapid adoption and smooth transition of participating agencies onto bulk tenders with good understanding of ICT industry key players for ICT products/services applicable to Government.
• Apply contract monitoring methods to assess suppliers performance, and execute contract management procedures and techniques.
• Manage suppliers (in accordance to contractual obligations) to meet stipulated service levels within scope and schedule, and perform variation and technology refresh (when necessary).
• Perform timely reporting to upper management regarding the status of the project.
• Ensure ICT projects compliance to Quality Management System (QMS) and contractual requirements.
• Manage project timeline, stakeholders and communications including fronting customers’ queries on projects.
• Conduct audit and follow-up on customers usage of projects.

Requirements

1. Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
2. Relevant working experience in ICT Industry and/or procurement
3. Participated in full software or product development cycles
4. Proven experience in IT business analysis
5. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
6. Good analytical, organization and planning skills
7. A team player who is able to work independently

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43086" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

IT Procurement Manager (Government contracts & tender)

• Working Hours: Mon-Fri
• Working Location: Central
• Remuneration Package: Up to $8000 (basic) + AWS

Responsibilities:

• Elicit, scope and manage business requirements to support Government procurement strategies with application of ICT knowledge.
• Perform data analysis to enable data-driven decision on procurement strategies, supplier performance and approaches for the assigned bulk tenders. This includes research on demand and supply-related market factors to substantiate decision making.
• Manage operations of ICT bulk tender projects including Government procurement process.
• Participate in the Government procurement’s tender and evaluation processes in accordance to Government policies and procedures to meet procurement objectives with understanding of ICT industry and key players in key technical areas; provide guidance to business/technical users on specification requirements and queries.
• Address user clarifications to enable rapid adoption and smooth transition of participating agencies onto bulk tenders with good understanding of ICT industry key players for ICT products/services applicable to Government.
• Apply contract monitoring methods to assess suppliers’ performance, and execute contract management procedures and techniques.
• Manage suppliers (in accordance to contractual obligations) to meet stipulated service levels within scope and schedule, and perform variation and technology refresh (when necessary).
• Perform timely reporting to upper management regarding the status of the project.
• Ensure ICT projects’ compliance to Quality Management System (QMS) and contractual requirements.
• Manage project timeline, stakeholders and communications including fronting customers’ queries on projects.
• Conduct audit and follow-up on customers’ usage of projects.

Requirements

• Minimum 5 years of relevant working experience in ICT Industry and/or Government procurement
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
• Good analytical, organization and planning skills
• A team player who is able to work independently.

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J43081" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Job Summary

The people here at Apple don’t just create products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Join the Apple Retail Online VOC team and be at the forefront of shaping the digital shopping experience for our customers around the world. We're looking for a candidate with a deep understanding of the needs and preferences of online shoppers, a customer-centric attitude, and the ability to distill complex information into clear and actionable insights.

Key Qualifications

• To be considered for this role, you must have at least 2 years of experience in the roles of RCC Trainer, Contact Center Coach, QPM, Supervisor, or Area Manager. This experience should be current.
• Embrace an empathetic approach and put yourself in the customer's shoes. Your ability to understand their perspective is paramount. While leveraging Apple's data resources is vital, trust your intuition to guide you in shaping customer experiences that truly resonate.
• Dive deep into the customer experience by analyzing various factors, including context, expectations, content, functionality, delivery options, and payment methods. Use research teams, data analysis tools, reporting dashboards, and self- service methods to identify and address customer experience challenges effectively.
• Synthesize, synthesize, synthesize! Bring together diverse information sources to uncover the root causes of problems and identify effective solutions. Your talent for distilling complex issues into clear, easy-to-understand narratives and delivering persuasive presentations to senior executives will be invaluable.
• Navigate Apple's complex ecosystem by collaborating cross-functionally, both within and outside Apple Retail. Solving customer issues often requires contributions from numerous individuals across the company. Work collaboratively to lead change and successfully implement projects.
• Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeking out opportunities to champion and celebrate inclusion and diversity.
• Fluent in English in order to work across regional teams
• Proficient Mandarin skills (verbal, reading & writing), as the working content will predominantly be written in Chinese

Description

If you're passionate about driving customer-centric transformation, possess a keen eye for detail, and excel at connecting data for actionable insights, we invite you to apply. Join Apple in making a tangible impact on customer satisfaction and loyalty.

• Utilize data analysis and collaborate effectively across teams to identify transformational opportunities.
• Gain a deep understanding of e-commerce trends in APAC and articulate market services, including purchase flows, communications, payments, and deliveries.
• Improve the clarity of our messaging while preserving Apple's brand across channels.
• Collaborate with Product Management and Operations as a local customer expert.
• Present customer insights to senior executives and communicate nuances driving APAC customer experiences.
• Establish comprehensive connections within Apple to address Voice of Customer (VOC) issues.
• Work closely with Contact Center and Operations to resolve non-capital level issues.
• Leverage your unique perspective to identify solutions that benefit customers by analyzing vast data sources.

Education

BS/BA degree, MS/MA/MBA a plus extensive experience in a customer-focused role in e-commerce

READY TO BRING PASSION INTO YOUR CAREER?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for Store Manager based in Singapore.

THE ROLE:

As Clarins Store Manager, you act as our Brand Ambassador in promoting the brand’s skincare products to our customers

WHAT YOU'LL DO:

• Promote our brand’s skincare products over the counter
• Perform skincare consultation and product demonstration over the counter to customers
• Be part of the team to achieve sales targets and KPIs while maintaining high level of service excellence in retail touchpoints
• Analysis and provide feedback on opportunities to drive the business
• Build relationship with customers and deliver excellent customer service
• Uphold and enhance customer experience through excellent merchandising standards and presentation
• Actively provide ideas to drive instore engagement, cross-brand collaboration and retail-tainment to attract and engage customers.
• Excellent Leadership and management
• Effective communication with team members to create a positive team morale
• Take ownership of store management
• Ensure accuracy of stock level and transactions
• Uphold and enhance customer experience through excellent merchandising standards and presentation.

YOU ARE:

• Customer oriented, result driven, passionate about our brand and challenges, entrepreneurial mindset
• Eager to grow in a company genuinely committed to responsible beauty

YOU HAVE:

• Possess at least GCE N/O Level qualification
• Minimum 2 years of management experience, preferably in the beauty & spa industry
• Effective verbal, listening and written communication skills
• Good interpersonal skills, independent, driven & possess initiative
• Able to build trust and respect to influence team members to deliver business outcomes
• Willing to work retail hours (shift work, weekends and public holidays)
• Passionate about the beauty and service industry

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.