Total 5 accounts executive job vacancies in Quality Assurance / Control category in D13 Macpherson, Braddell

Job Responsibilities

- Maintain and enforce food safety management system (e.g. ISO 22000, FSSC, HALAL system)

- Work closely with various departments such as Production, R&D on new products / trouble shooting

- Liaise directly with customers on quality / food safety issues

- Establish and ensure accuracy of information / documents (e.g. product specifications) provided to customer

- Follow up on machine / equipment maintenance

- Conduct suppliers / internal food safety audits and ensure product consistency

- Review and handling of customer complaint & inspection and other non-conformities

- Assess and review inspecting & testing plans, and modify for improvement if necessary

- Work closely with customers on specifications for new products and quality feedback

- Any ad-hoc projects as assigned

Requirements

- Possess at least a Diploma in Food Science / Food Technology or equivalent

- Minimum 2 years of QA working experience in F&B industry

- Meticulous person, with analytical and problem-solving skills

- Good interpersonal skills

- Proficient with Microsoft Office

Overall job objectives

1. Ensure the laboratory is compliance with ISO/IEC 17025 Technical and Management System, Health and Safety System . Thorough understanding of ISO 17025 requirements and experience in implementing and maintaining the standard within a laboratory setting
2. Establishes, coordinates, and monitors the laboratory QA program; works closely with Management and Operation Team to plan, schedule, and implement QA related activities; and ensures that Laboratory Services meets all requirements for accreditation

Core responsibilities

1. Coordinates or develops standard operating procedures for laboratory.
2. Update, revise, and maintain the Laboratory’s Quality Assurance Manual, Standard Operating Procedures, and other quality documents.
3. Perform internal audits of the Laboratory, including both technical and quality systems audits.
4. Perform and document corrective action, including follow up monitoring to gauge the effectiveness of the corrective action.
5. Conduct Management Review Meeting Yearly and perform Risk Management Analysis
6. Evaluate suppliers and update Approved Supplier List
7. Perform routine repairs and maintenance of lab equipment based on calibration and maintenance schedule. Communicate with Calibration suppliers and Equipment Suppliers to compare the price and services.
8. Check Lab consumable and office supplies monthly to ensure the sufficient consumable and supplies.

Job specifications

1. Strong Knowledge of ISO 17025 will be added advantageous
2. Possess at least 2-3 years of work experience in related field.

As a QA Executive for Amber, you will play a key role in ensuring the overall quality and performance of the product NextGen Management Systems as well as client websites/applications. You will be responsible for designing and executing test plans, troubleshooting issues, and collaborating with cross-functional teams to deliver a seamless and reliable platform for our users. You will ensure that the platform meets high standards of functionality, usability, and security, while continuously striving to enhance the overall user experience.

Key Responsibilities:

• Test Planning & Execution:Develop, document, and execute detailed test plans and test cases based on product requirements.
  Perform manual and automated testing to identify and troubleshoot software defects, ensuring the product meets all quality standards.
  
• Bug Tracking & Reporting:Identify, document, and track software defects using bug-tracking tools.
  Collaborate with developers to communicate issues, provide details for resolution, and verify bug fixes.
  
• Regression & Performance Testing:Conduct regression testing to ensure previous functionality remains intact after new releases or updates.
  Execute performance, load, and stress testing to ensure the platform performs optimally under varying conditions.
  
• Collaboration:Work closely with developers, product managers, and UX/UI teams to understand requirements and participate in sprint planning meetings.
  Provide insights and feedback on user experience, and recommend improvements to enhance product functionality and usability.
  
• Documentation:Create and maintain detailed documentation for test plans, test scripts, and results.
  Prepare and present QA reports to management and stakeholders.
  
• Continuous Improvement:Stay updated on the latest testing methodologies and tools to continuously improve QA processes and tools.
  Identify opportunities for automation to improve efficiency in testing.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in Quality Assurance, preferably in software testing or SaaS-based products.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in manual and automated testing tools such as Selenium, JIRA, or similar.
• Familiarity with Agile and Scrum methodologies.
• Basic understanding of programming languages like Java, Python, or SQL.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work in a fast-paced environment.

Preferred Skills:

• Experience with testing in web applications.
• Familiarity with API testing tools like Postman.
• Knowledge of version control systems like Git.
• Basic understanding of security and compliance testing for web applications.

Responsible for monitoring and maintaining the standards of

HACCP, GMP, ISO22000 and practices.

. Investigate product issues/feedback.

. Responsible for internal and external audits.

. Conduct quality control checks on incoming, process, and outgoing products.

. Conduct internal training for food handlers.

. Other ad-hoc duties as assigned.

Job Highlights

. 5 Day Week

. Location: Tai Seng MRT

Requirements

. Minimum Diploma in Food Science, Food Technology, or related disciplines

. At least 1 year of relevant working experience in the food industry QC/R&D

environment

. Possess good interpersonal skills, self-motivated & methodical

· Independent & a team player

. Proficient in Microsoft Office (Word, Excel & PowerPoint)

. Support R&D projects & assist in sample preparation

** Training Provided - Welcome entry-level **:

As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

Key Responsibilities:

• Customer Verification:
• Conduct outbound calls to customers following sales transactions.
• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
• Documentation and Reporting:
• Accurately document customer interactions and verification outcomes.
• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
• Customer Service:
• Provide clear and concise information to customers regarding their purchase and any prerequisites required.
• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
• Support enquiries from internal and external stakeholders.
• Compliance and Quality Assurance:
• Ensure compliance with company policies and procedures during the verification process.
• Participate in quality assurance initiatives to improve the verification process and customer experience.
• Collaboration and Feedback:
• Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
• Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Qualifications:

• Proven experience in customer service, telemarketing, or a related field.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to accurately record information.
• Proficiency in CRM software and MS Office.
• Ability to handle sensitive information confidentially.
• High school diploma; further education or certification is a plus.

Personal Attributes:

• Strong ethical standards and integrity.
• Patience and a customer-oriented approach.
• Effective problem-solving skills.
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment