Total 4 customer service job vacancies in Quality Assurance / Control category in client site sgp singapore 14 tuas ave 1

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

About Us:

VFlowTech (VFT) is reinventing energy storage with Vanadium redox flow technology, with a vision to develop the cheapest and most scalable Vanadium redox flow batteries in the world. VFT solution is proven to be one of the safest, most durable and environmentally friendly battery technologies.

VFT is a spin-off of the CleanTech lab of Nanyang Technological University (NTU), Singapore, and benefits from unique IP arising from many years of intensive research at NTU. VFT founders and management team have deep experience in the renewable space, and Vanadium redox flow technology.

VFT is passionate about powering tomorrow’s energy demands in a sustainable way. To achieve this, we believe in attracting great talent through the creation of a vibrant, progressive workplace that makes them our greatest assets. We’re always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a positive difference.

Role Responsibilities:

• Testing of the system during FAT (factory acceptance test) following the test procedures and prepare test and QC reports
• Installation, testing and commissioning of our battery on site at customer sites in various countries
• Provide support and guidance to customer for electrical connection of the battery to renewables, DG and loads.
• Filling of the liquid electrolyte in the battery with strictly following the safety standards, as per service documents provided.
• Testing of PCB circuit boards, relays, BMS components, sensor signals, protection components, ACDB, DCDB etc before turning on of the system.
• Configure battery inverter to set the requirement as per country standards.
• Use of external DC power supply to pre charge the battery, following the service manual.
• Troubleshoot of the various problems that may arise during the operation of the battery including hardware and software issues.
• Remote monitoring of all the battery units deployed and track of operation and troubleshoot problem if arises
• Generate on-site service report and documents clear problem statements and resolving.

Requirements:

• Diploma/Degree in Electronic and Electrical Engineering or relevant discipline with minimum 1-2 years of relevant experience in power management/control Industry. Previous work experience on battery technology would be beneficial.
• You should have strong and relevant background in working in a hardware engineering
• You should be familiar with the various power topologies and design considerations
• You will be frequently required to travel for business.
• You should be good at on-site problem identification and rectifying.
• Hands-on independent problem solver
• Possess knowledge on power conversion systems, like AC/DC Inverters, AC-DC chargers and DC/DC converters, UPS, Battery management System (BMS) and Energy Management System (EMS)
• Proficient in Microsoft Word, PowerPoint and Excel

Perks of Joining VFT:

• Competitive Salary Package.
• Vibrant Environment & Company Culture.
• Medical & Hospitalization Insurance.
• Performance-based Variable Bonus.
• Comprehensive Leave Package.
• Convince us with your skills & strengths and we promise you progressive personal & career development opportunities with our leading-edge technologies and industry know-how.

Why Join VFT:

• We offer exciting work in a fast-growing technology start-up. Our company is situated in Singapore (heart of Asia) with one of the finest infrastructure & low personal income tax rates.
• We offer our employees excellent working conditions, and numerous opportunities for development.
• Our team is diverse, multi-cultural and shares the drive to make a difference and create change.
• We encourage our team to bring in their ideas and take initiatives that make them proud of.
• We foster a rapidly scaling working environment with a very entrepreneurial, innovative, and collaborative culture.
• We see the opportunities, where others see problems

Equal Opportunity Employer Motto:

VFlowTech is an equal opportunity employer. All qualified applicants for employment with VFlowTech will receive consideration for employment without regard to race, sex, age, colour, religion, marital status, sexual orientation, gender identity, veteran status, status with regard to public assistance, source of income, national origin, citizenship status, disability, or any protected status

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The Manager, Customer Projects, QC will be responsible for coordinating with external customers and working inter-departmentally to enhance communications at all levels and ensure that work activities, compliance and documentation issues are resolved in a timely manner.

Key responsibilities:

• Superior ability to troubleshoot all applicable equipment / methods (subject matter expertise). Strong ability to manage multiple priorities.
• Strong ability to manage multiple priorities.
• Source of expertise for rest of staff.
• Work with tech transfer teams to prepare new processes; act as responsible lab designee.
• Own & Lead Special projects, often complex in nature; including direct responsibility for leading various teams to successful completion of various projects.
• Validation / Tech or Process Transfer Work: Lead execution, troubleshooting, coordination, client interaction.
• Can identify lab problems, troubleshoot, identify and complete or coordinate corrective action.
• Work inter-departmentally to enhance communications at all levels and ensure that work activities, compliance and documentation issues are resolved.
• Lead and approve report (Example: Method Qualification / Validation, / Investigations).
• Ensuring that the project is completed within the approved budget
• Includes the overall project coordination of resource planning, cost estimating, cost budgeting, and cost control as part of the SOW (Scope of Work) assessment.
• Act as interface with clients, QC, and line management for integrated project budget/resources.
• Ensure that the various elements of the project are properly coordinated including overall coordination of project plan development, project plan execution and change control.
• Manage the process of cross-functional integration of operational activities for the project team.
• Provide expert planning and operational support to the project.
• Contribute to the creation of the development plan/production plan and other project information.
• Any other tasks as and when assigned by Manager.

Key requirements:

• Degree/Diploma in a relevant Chemistry, Science field or Equivalent.
• Relevant work experience preferably with Lab experience in a biotech or medically related field.
• Relevant experience and accomplishment to dictate final position for which the candidate may qualify.
• Advantage if candidate is able to lead the shift team to meet the in-process demand samples turnaround time.
• Good understanding of HPLC and Empower software.
• Understanding and execution of spectroscopy, and other assigned methods which may include chromatography methods (HPLC), ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, TOC, Protein concentration (A280 or SoloVPE), osmolality, potency methods, appearance and other physiochemical methods.
• Provide support in HPLC equipment maintenance and qualification.
• Well versed in cGMP regulations.