Total 960 customer service manager job vacancies in Quality Assurance / Control category in Singapore

Responsibilities

· Assist in TOP Quality Management System to ensure quality control

· Analyse Consultant drawings and specifications

· Prepare QA/QC Plans, formulate QC checklists, inspection and procedures

· Coordinate with client for material standards and method statement relating matters

· Assist in establishment of document control system

· Monitor and schedule the Quality Control Activities

· Ensure the proper implementation of the programmes for internal audits

· Must be able to build a good rapport between the subcontractors, and project teams

· Support the project activities within the construction site

· Support ISO certification

Requirements

· Minimum with 10 years’ experience in trackwork/MRT/Civil projects

· Degree in Civil Engineering or other relevant qualification

· Must be familiar with ISO and safety procedure within the site

· Good team player and adaptable to a dynamic environment

· Posse good leadership and organizing abilities and prepare to work long hours

Responsibilities

1.1. Develop and maintain discipline-specific plans and other relevant documentation meeting applicable requirements and expectations

1.2. Provide technical advice and support to the Project/Operations Team

1.3. Act as focal point for your discipline with the Client within your assigned project/operation(s).

1.4. Escalate Project/Operations issues to your discipline Manager (as required)

1.5. Contribute to qualification and/or selection of vendors/sub-contractors

1.6. Lead and/or conduct internal and external verifications/surveys/audits, and ensure that appropriate corrective actions are identified and effectively implemented

1.7. Manage deviations and related mitigating measures

1.8. Contribute to continuous improvements of the systems and tools, through providing feedback and lessons learnt to discipline community and Process Owners

1.9. Report incidents and monitor assigned actions

1.10. Take part in incident investigations (as required)

1.11. Consult and align with relevant stakeholders both internally and externally

1.12. Monitor performance of the project, operation, vendor and/or sub-contractor in relation to your discipline

2.1. Continually maintain an appropriate level of awareness, knowledge and preparedness across the Project/Operation

2.2. Actively contribute to the development of training programmes and communication campaigns and drive and monitor their implementation

3.1. Ensure with Project/Operation and Discipline Management that appropriate resources are mobilised

3.2. Drive performance of discipline resources at Site, ensuring that responsibilities are clear and priorities are effectively addressed

3.3. Monitor and report discipline performance at Site

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life! The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Key Qualifications

• Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
• Solid understanding of quality principles and approaches including but not limited to customer journey mapping, process Improvement methodologies and data analysis
• Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Experience in the management of outsourced suppliers and internal teams delivering customer-facing support
• Experience working as part of a virtual team that is geographically dispersed

Description

Regional Quality Manager (RQM) leads teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. RQM demonstrates a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams, and develop strategic goals and tactical plans. RQM align resources to maintain a balance of customer, people, and business focus; have a passion to develop future leaders; and drive accountability to ensure success.

In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will be leading a team to be responsible for helping identify business trends and insights, building Quality strategy to support business need and partnering with cross functional teams to improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

AVN-Digital is an expert in providing technology enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge coupled with industry experience and our unique methodologies enable us to successfully deliver and meet our customer’s expectations.

• Proven experience as a Test Manager managing testing lifecycle of 2-3 projects right from planning till project go-live

• Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support

• Excellent skills in managing the testing project timelines and an ability to understand the, overall project deliverables and its possible impact on testing

• Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly

• Ability to craft the Test Strategy and Test Planning at the beginning of the project

• Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution

• Knowledge of defect management through JIRA and test management through Zphyr preferred

• Awareness of the test management metrics and estimation techniques

• Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility

• Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners and identification of retest requirements

• Responsible for metrics gathering and status reporting for project assignment.

Requirements:

• Hands on experience of SQL Scripting/queries and script execution

• Knowledge of the batch runs and test executions

• Preferred to have knowledge of automation using TOSCA, but not a must

• Good understanding of Data ware house and ETL process, Good understanding in SQL / PL SQL and Data base like oracle , Hive

• Participate and drive test automation improvements with tool like TOSCA, Query Surge etc.

Stakeholder Management and Team Management

• Proven ability to manage a team of 5-10 testers in the project.

• Strong domain knowledge of Transaction monitoring apps like ACTMIZE and MANTAS and AML-KYC apps like DETICA(Net Reveal).

• Strong Understanding Actimize framework and its components work together for anti-money laundering and fraud detection (e.g., Enterprise Risk Case Manager (ECRM) , RCM (Risk Case Manager), Suspicious Activity Monitoring (SAM), Customer Due Diligence (CDD) , Watch List Filtering (WLF))

• Good understanding of case management , alert generation , Actimize tool and its workflow

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and AVN' privacy policy.

Job description

As a QA/QC Manager cum QMR, your duties and responsibilities include but are not limit to: -

1. Reports to Project Manager and support the Construction Manager

2. Responsible for all Quality Assurance / Quality Control (QA/QC) activities / schedule

3. Review and coordinate all documents / report submissions from subcontractors and/or suppliers

4. Review and issue material and test submissions

5. Coordinate with Client / Consultants / QP(S) on discrepancies on drawings and specifications

6. Make QA/QC plan and update based on work progress

7. Conduct site inspections for all ongoing construction activities and monitor quality of work

8. Conduct site tests

9. Conduct material inspections and monitor delivery

10. Conduct quality assurance audit for South Korea HQ and stakeholders

11. Implement corrective actions for all non-conformances detected

12. Perform other QA/QC-related matters as assigned by Reporting Supervisor

Job Requirements:

Degree in Civil Engineering or related cert

•Minimum 10 year(s) of QA/QC experience in the construction industry, in the quality assurance and Quality control of railways projects of similar scale and complexity.

(Preferably with Singapore LTA project experience)

• At least Bachelor’s Degree in Civil Engineering or equivalent

• Good written and communication skills

• Proficient in Microsoft Office

• Comfortable to work on Saturdays

Other information
Work location at Tuas

To Apply

Please submit your resume in Microsoft Word and indicate the below information:

Current Salary & Expected Salary

Availability to Commence Work

Type of Projects handled.

Introduction to the Role:

A global bank is looking for a Test Manager to develop, enhance, debug, support, maintain, and test software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies, and tools. Participates in the design, development, and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants.

The Position:

• Functional / technical Test Lead who can work closely with application development, DevOps, and the QA testing teams to arrive at complex test scenarios/test cases for all types of testing such as Functional, SIT, E2E testing.
• Responsible for coordination with testers in offshore, drive and manage the team.
• Responsible for sending Daily status report to all stakeholders highlighting daily execution status, risks, and mitigation plan.
• Responsible for Defect management and drive triage calls on a regular basis during SIT/E2E phase of testing.

The Candidate:

• At least 10 years of hands-on E2E testing experience in the banking / financial services industry.
• Knowledge of the Software Development Lifecycle
• Knowledge of Software Quality Assurance Methodologies and experience testing
• Ability to work well in a cross functional team environment with a focus on exception service delivery.
• Good to have knowledge on Agile methodologies & Scrum framework.
• Good to have knowledge on BDD, Cucumber framework.
• Should be a good team player and stakeholder management skills.
• Strong leadership and people management skills who is able to delegate and assign work to team members.

We regret to inform that only shortlisted candidate will be contacted.

Job Reference: Shawn541604

EA Registration No: R23117230, Shawn Wee Wern Joon

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

The Role:
My Client is a global fund manager and we are looking for a Compliance Manager for the Singapore office. This is a new headcount in the business with growth potential to take on a regional portfolio within the business. You will be given the autonomy to spearhead new Compliance polices and framework across the region.

Responsibilities:

• Oversee and spearhead the Compliance policies and processes across SG and HK.
• Provide Compliance and Business Advisory to global stakeholders
• Ensure that any new processes are in line with the MAS and HKMA
• Work with the global Compliance team and elevate the Compliance standards for the Asia business.
• Design Compliance training program and be the point of contact for any Compliance related issues in Asia.

Requirements:

• A bachelors degree in a reputable university
• 5 to 10 years of experience in a Compliance function – within Fund Management preferred
• CMS licensing application experience preferred
• Ability to liaise directly with MAS / HKMA
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Salary up to S$132,000 per annum

Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.
• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.
• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.
• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.
• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Qualifications:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills.
• Certification in quality management (e.g., Six Sigma) is a plus.
• Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Brandon Lim R21102894

EPS Consultants Pte Ltd 95C5630

Job Description:

• Manage a portfolio of clientele which include listed companies, SMEs and internationally active companies

• Manage a team of audit professionals and assist the Audit Partners and Directors in delivering assurance services to a portfolio of clients

• Perform review work of audit teams’ findings

• Develop and maintain long-term client relationships and identify business development opportunities

• Coach, mentor and build high performance teams

Requirements:

• Degree or professional accounting qualifications recognised by ISCA

• Minimum 7 years’ relevant experience with large/mid-tier international accounting firms

• Strong technical (accounting/auditing standards) & interpersonal skills

• Possess initiative and an analytical mind

• Ability to lead like-minded professionals to cultivate a cohesive and engaged team

Perm Risk Control & Monitoring Manager

Job Responsibilities

• Primary reviewer in charge of new case review, and perform independent credit assessment of credit cases submitted by the Credit & Marketing Department and the Treasury Department.
• Perform independent annual credit review of existing credit cases (i.e. annual and ad-hoc credit reviews) submitted by the Credit & marketing Department and the Treasury Department.
• Prepare the necessary documents (i.e. original credit application, and voting form) and write minutes for the credit committee meeting.
• Monitor the submission of annual credit reviews to ensure that all the existing credit files are reviewed promptly and timely.
• Perform the periodic risk reports (daily, monthly, quarterly, semi-annual and annual) in accordance with the Routine Report List.
• Monitor the implementation of policies and procedures if necessary.
• Reviewing KYC and CDD duties.
• Assist with China Head Office reporting and enquires.
• Perform ad-hoc assignments assigned by the Bank.
• Manage the filing of all the records.
• Assist in market risk and liquidity risk management.

REQUIREMENTS

• A good degree in related fields: Finance, Business, Accountancy, Economics

• With at least 5 years of relevant working experience at financial services firms

• Good understanding of credit risk management and mitigation practices as well as issues and developments affecting the banking industry

Salary: $6000 - $8000

Location: CBD

Working hours: 9-6Pm mon-fri

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24374

Tel: 6233 0450

WA: 8755-5290

Bryan Huang (R22104680)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang | Registration No: R22104680

Salary up to S$132,000 per annum

Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.
• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.
• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.
• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.
• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Qualifications:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills.
• Certification in quality management (e.g., Six Sigma) is a plus.
• Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Brandon Lim R21102894

EPS Consultants Pte Ltd 95C5630

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages a major AML operations segment responsible for AML onboarding process delivery for Global Banking and Global Markets LOB. Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders in FLU and compliance and demonstrates a strong combination of leadership skills, AML/KYC knowledge and strategic thinking. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 10-50 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 6-10 years supervisory experience.

Skills:

• Strong Leadership skills and proven track record of leading operations teams
• Strong knowledge of AML/KYC requirements or Economic Sanctions laws
• Ability to work accurately to tight deadlines in a demanding environment.
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Quality Assurance
• Decision Making
• Drives Engagement
• Influence
• Performance Management
• Relationship Building
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Problem Solving
• Familiarity with global banking and global markets products would be an advantage

Job Purpose:

Assist the development of the SQE department by contributing to the daily QA operation and maintaining the high level of efficiency for all new models and engineering changes. Provide strong impetus to support continuous improvement in view of meeting all relevant KPIs for the company. Provide a framework with clear structure to build on the need to standardise and implement systems for greater clarity and efficiency. Focus on ensuring that good quality is evident in all aspects of production and serving as the extra confirmation for client products.

Key accountabilities:

1. Review the daily operation activities in the control for quality aspects.
2. Focus and ensure that the in process and outgoing quality metrics are met.
3. Execute the scheduled projects within the approved time frame.
4. Prepare and execute WI for the lines and provide training for the operators.
5. Prepare the engineering evaluations for DOE for new engineering changes.
6. Perform daily, weekly and monthly reporting to the customer and management.
7. Perform QA functions and conduct quality investigations and provide CAR.
8. Conduct client's audits and provide CAR for audit findings.
9. Provide and analyse daily line quality KPI and provide improvement plans for the quality aspects on the line.
10. Provide Customer Satisfaction reports on a monthly basis and provide solutions for quality and time factors.
11. Reconfirm and serve as the final judge for all inspection guidance issues seeking customer approval if necessary.
12. Complies with all safety policies and procedures.

Knowledge, Skills & Experience:

1. Degree or Diploma in Engineering (Mechanical or Electrical).
2. Fresh-entry or 1 year experience with quality background.
3. Strong analytical, negotiation, communication and presentation skills.
4. Excellent interpersonal skills with a high level of self-confidence, drive and motivation.

Your role

Do you want to design and build next generation business applications using the latest technologies? Are you a talented Test Manager & Test Automation specialist who wants to work on interesting business challenges, and do you like to be challenged and encouraged to learn and grow professionally?

We’re looking for somebody who can:

• design, build and perform tests with a focus on end-to-end journeys of our applications
• understand the bigger picture (end-to-end impact assessment) to identify and predict issues early
• develop custom tools and integrate with existing tools to increase engineering productivity
• collaborate within the team to deliver efficiencies and productivity improvements
• liaise with multiple stakeholders (at all levels) across the bank including international locations and drive the defect management process for your POD

Your team

You will be working in the Information Capturing Crew, which is part of the foundation stream of Client Document and Records Management. You will work within a team of quality and test engineers who work across various PODs of Information Capturing to support the delivery and improvement of the forms, capturing and related automation products. Along with your team members, you will enable the transition from our classic products to the new strategic and integrated suite of products for the Digital Mailroom Pod.

The crew mission is to become the global differentiator for capturing and processing of (client) information by offering innovative information services for integration & automation.

The members of this Agile chapter are working out of Switzerland, India, Singapore and the Philippines.

Your expertise

• extensive knowledge in programming language - Java
• ISTQB Foundation Certification or above
• sound knowledge of Defect Analysis, Prioritization, Regression Testing
• proven Test Automation and Test Manager know-how and ability to work with both BA's and Developers
• requirement Traceability Matrix (mapping stories to test cases)
• experience with SOAP UI & Postman/Swagger
• familiar with using Gherkin and MS Azure

Salary up to S$132,000 per annum

Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to integrate and improve abnormal quality issues within the manufacturing process.
• Work closely with cross-functional teams to implement effective solutions and preventive measures.
• Drive initiatives to improve internal quality control procedures and enhance overall process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Take the lead in addressing and improving customer-reported quality issues.
• Compile comprehensive reports for stakeholders, detailing corrective actions and preventive measures.
• Devise and implement plans to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to improve inspection efficiency.
• Foster open communication and collaboration across departments.
• Coordinate with various teams to ensure a cohesive approach to quality management.
• Oversee personnel-related tasks, including task assignments, operation coordination, attendance and performance management.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Take charge of supervising the timely delivery of tasks and projects.
• Ensure that quality objectives are met within established timelines.

Qualifications:

• Bachelor's degree in a relevant field; advanced degree preferred.
• Proven experience in quality management, with a focus on manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Knowledge of quality management systems and standards including TS16949 and VDA 6.3.
• Effective communication and team collaboration skills.
• Certification in quality management (e.g., Six Sigma) is a plus.
• Available to travel and be based at our factory sites (China) at least 6-9 months of the year.

Brandon Lim R21102894

EPS Consultants Pte Ltd 95C5630

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

The Client Onboarding and Documentation (CO&D) program is a cross-business program focused on building a global platform to streamline the Client On-boarding and Documentation process. This transformation program's goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Commercial and Investment Bank in order to deliver a best-in-class client experience. It includes specific groups such as WKO (Wholesale KYC Operations) and DDS (Digital Document Services). CO&D is supported by Operations Control Management (OCM) team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements.

As a CO&D Control Manager within OCM team, you will be responsible for managing the controls agenda in the APAC region whilst supporting global mandate including identifying and monitoring significant risks, ensuring compliance with operational policies, control procedures, and legal/regulatory requirements, and managing several engagements (e.g. Regulatory Exams, Regulatory Reporting, Internal/External Audits and Compliance Monitoring and Testing activities), special projects and risk assessments. You will partner with critical stakeholders including Operations, Cross-Regional control managers, Compliance, Technology, and Audit to ensure alignment to firmwide standards.

Job responsibilities:

• Manage a caseload of Engagements across CO&D remit including regulatory exams, internal audits, external audits, compliance tests and monitoring activities.

• Review requests for information from examiners, auditors, and testers, and in a timely and effective manner, prepare written responses, or coordinate with subject matter experts to collect, review, and submit responses.

• Manage the entire lifecycle of Engagements (planning, fieldwork, and reporting), where necessary.

• Develop and maintain strong knowledge of WKO/DDS Ops policies, procedures, and operating model as well as systems/platforms used to carry out these activities

• Investigate and analyze emerging issues, perform root cause analysis, and work with Operations teams to define and execute plans to resolve the issue

• Perform internal control reviews and record level testing to review processes and validate the effectiveness of key controls in the CO&D operational processes

• Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment.

• Develop a cohesive and effective partnership with Senior Business leaders, LOB Compliance teams, local and regional onboarding and banking teams, Oversight and Controls, Legal, Internal Audit and Operations.

• Understand and become familiar with the various data sources, platforms and tools including the flow of data from source systems.

• Provide strategic, clear, and regular updates and key messages to management regarding significant matters, including potential issues requiring timely escalation and resolution.

• Ensure all issues and concerns highlighted during the Engagement, including those not included on the final report, are reviewed, and addressed. Also partner with applicable Action Plan owners and Control Managers to develop and complete test steps to address root cause of the issue.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent

• Minimum 10 years of relevant work experience required in AML/KYC, Compliance, or Risk/Controls within the Investment/Corporate Banking business of a financial institution

• Strong understanding of AML/KYC/Operations knowledge, including familiarity with onboarding/KYC lifecycle, systems, and platforms

• Knowledge of Operational risk management concepts; ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas.

• Ability to work in a fast-paced environment with fluid regulatory and business requirements

• Strong and effective communication and interpersonal skills to develop relationships throughout the regions and at multiple levels of the organization.

• Excellent time management, organizational, and planning skills along with ability to handle multiple assignments at the same time.

• Action-oriented with ability to deliver under tight deadlines in an aggressive and dynamic environment.

• Experience in performing a Strategic end to end review and ability to assess risk and recommend control enhancement

• Ability to review documentation and provide executive summary overviews and trend analysis.

• A relationship builder with strong collaboration skills, who can establish trust and credibility across the organization.

Preferred qualifications, capabilities, and skills:

• Experience with Digital Tools / Dashboards (e.g. Alteryx, Pega, Tableau), Proficiency in MS Office (Outlook/ Word/ Excel/ PowerPoint)

• Prior exam management, audit or consulting experience preferred

• Strong presentation, communication and investigative skills

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=9adccf81cf0610c3151a8997ca4180d6

Salary: up to $17000

Working Days & Hours: Mon-Fri Office Hours

Location: Jurong East/Pioneer

Job Description:

Maintains and evaluates the region’s compliance status with various regulatory bodies including customs, export control and applicable tax authorities. Ensuring proper documentation and procedures are maintained in accordance with regulations.

Reviews internal controls, develops processes, administers the compliance audit program, and oversees corrective action plans for the region. Identifies compliance gaps and recommends process improvements.

Assists in establishing and maintaining localized policies and procedures for compliance with import and export regulations as well as ensuring broad Company awareness of these requirements.

Identifies and develops business processes to address compliance risks, with a focus on continuous process improvements to increase efficiency and improve performance to customers.

Responsible for monitoring and reporting KPIs and metrics to senior management and daily reporting of import and export compliance for the region.

Sets overall budget, operational strategy and priorities for assigned area of responsibility.

Prioritizes and manages projects in the region for both import and export compliance which involves defining the project scope, budget, scheduling and execution of project risk.

Job Requirements: Min Degree in Supply Chain & Logistics or similar w min 10 years trade compliance experience, with minimum 5 years' of management experience and trade compliance for multiple countries or in a global environment & customs broker license

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Responsibilities

• Ensures compliance with regulatory bodies like customs, export control, and tax authorities in the region. Maintains proper documentation and procedures as per regulations.
• Reviews internal controls, develops processes, and manages compliance audits. Implements corrective action plans and suggests process enhancements to address compliance gaps.
• Assists in creating and enforcing localized policies and procedures for import and export compliance. Promotes Company-wide awareness of these requirements.
• Develops business processes to mitigate compliance risks, focusing on continuous improvements for efficiency and customer service.
• Monitors and reports KPIs and metrics to senior management, providing daily reports on import and export compliance in the region.
• Sets budgets, operational strategies, and priorities for the assigned area.
• Manages projects related to import and export compliance, defining scope, budget, schedule, and project risks.

Requirements

• Bachelor’s degree or higher in International Business, Business Administration, or Supply Chain Management. Possession of a customs broker license.
• Minimum of 10 years of experience in trade compliance, including at least 5 years in a management role and dealing with trade compliance across multiple countries or in a global setting.
• Expert knowledge of import and export regulations in the region, covering areas
• Ability to navigate and comply with various Government Agency requirements
• Proficiency in global trade management software and systems, with experience in implementing and expanding trade automation tools, including but not limited to SAP-GTS.
• Track record of writing and submitting binding rulings, as well as designing and implementing value-added import/export policies and processes.
• Experience in conducting audits and managing disclosure practices.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

The Role:
My Client is a global fund manager and we are looking for a Compliance Manager for the Singapore office. This is a new headcount in the business with growth potential to take on a regional portfolio within the business. You will be given the autonomy to spearhead new Compliance polices and framework across the region.

Responsibilities:

• Oversee and spearhead the Compliance policies and processes across SG and HK.
• Provide Compliance and Business Advisory to global stakeholders
• Ensure that any new processes are in line with the MAS and HKMA
• Work with the global Compliance team and elevate the Compliance standards for the Asia business.
• Design Compliance training program and be the point of contact for any Compliance related issues in Asia.

Requirements:

• A bachelors degree in a reputable university
• 5 to 10 years of experience in a Compliance function – within Fund Management preferred
• CMS licensing application experience preferred
• Ability to liaise directly with MAS / HKMA
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Working Hour: Mon- Fri : 9am to 6pm

Working Location: Kaki Bukit

Salary Range: $5000 - $6000

Oversee and supervise all aspects of food quality and safety in Central Kitchen and all outlets (local and overseas)

• Ensure compliance with local and overseas regulations related to food safety and quality

• Ensure that SOPs (standard operating procedures) are adhered to

• Ensure food products meet standards set by company

• Develop, implement, review and oversee quality and safety policies and procedures

• Conduct and manage regular inspections and audits of Central Kitchen and all outlets (local and overseas)

• Conduct training and support to employees in Central Kitchen and all outlets (local and overseas) on food safety & quality

• Conduct investigations on customers’ and outlet’s feedback

• Validate that all products were made in compliance with established QA protocol • Monitor and analyze data related to food safety and quality

• Identify areas for improvement

• Develop and implement corrective actions to address any issues of concerns that arise

• Ensure that all activities conform to Food Safety Management System (HACCP/ISO) and AVA/NEA guidelines

• Manage the QA team, provide guidance and support to ensure that all team members are aligned with the company’s overall goals and objectives

• Any other jobs or duties assigned by the Chief Quality Assurance Officer from time to time.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

QA Manager

• Working Hour: Mon- Fri : 9am to 6pm
• Working Location: 4 Kaki Bukit Ave

Oversee and supervise all aspects of food quality and safety in Central Kitchen and all outlets (local and overseas)

• Ensure compliance with local and overseas regulations related to food safety and quality
• Ensure that SOPs (standard operating procedures) are adhered to
• Ensure food products meet standards set by company
• Develop, implement, review and oversee quality and safety policies and procedures
• Conduct and manage regular inspections and audits of Central Kitchen and all outlets (local and overseas)
• Conduct training and support to employees in Central Kitchen and all outlets (local and overseas) on food safety & quality
• Conduct investigations on customers’ and outlet’s feedback
• Validate that all products were made in compliance with established QA protocol • Monitor and analyze data related to food safety and quality
• Identify areas for improvement
• Develop and implement corrective actions to address any issues of concerns that arise
• Ensure that all activities conform to Food Safety Management System (HACCP/ISO) and AVA/NEA guidelines
• Manage the QA team, provide guidance and support to ensure that all team members are aligned with the company’s overall goals and objectives
• Any other jobs or duties assigned by the Chief Quality Assurance Officer from time to time.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

QA Assistant Manager / Manager

Working days: 5 days work week
Working hours: 8.30am - 5.30pm
Salary: $4400 - $6000
Location: Senoko S Road

Responsibilities

• Overseeing the operation and whole function of QAQC department
• Establish, review and continuous improvement for Food Safety Management System (SFA Regulations / FSSC 22000 / HALAL / Customers’ requirement) and documentation.
• To lead the QAQC team towards managing, maintaining and food safety management system.
• Review and improve working procedure/criteria for manufacturing processes.
• Overseeing in export country registration, review of importing countries requirement and liaising with regulatory agencies.
• Assisting in laboratory set-up / Overview external lab testing Parameter
• Study the export /import, rule and regulation of the country
• Main point of contact for Government regulatory agencies and certification bodies.
• Any ad-hoc tasks assigned by superior

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Description:

Quality Assurance:

• The creation, upkeep, and ongoing enhancement of the organization's Quality Management System (QMS), maritime class approvals, and regulatory obligations.
• Arrange, plan, and take the initiative to spearhead quality-related projects and advance a culture of quality inside the business.
• Sustaining and enhancing quality performance to satisfy all Divisions or the sustained level.
• Complete all necessary internal and external audits and inspections as requested by clients or third parties.
• Creating, carrying out, and overseeing the audit and approval programme; reporting audit results; and making sure corrective measures are followed through on.
• Support the department in following up on root cause analysis and developing a suitable action plan to stop problems from happening again by giving the team the necessary training and direction as needed.
• Investigate incidents and write succinct investigative reports in compliance with legal requirements.
• Ensures that all pertinent regional colleagues are aware of their roles in supporting and maintaining Quality Assurance processes by communicating quality procedures to all assigned sites.
• Follows the audit calendar when managing technical, operational, health, safety, and environmental audits.
• Takes part in quality, non-conformance, and complaint investigations, making sure that conclusions are suitably documented, reported, and escalated. keeps track of and investigates supplier CAPA and improvement actions
• Participates in statistical studies that serve as the foundation for improvement recommendations.
• Informs top management and business executives about matters pertaining to compliance or that call for the development or enhancement of supplier quality.
• Interprets complicated, copious, and occasionally contradicting data to solve issues in an efficient manner.
• Acquires others' confidence and trust by being genuine, honest, and moral.
• Creates and distributes multimodal messages that demonstrate a thorough comprehension of the particular requirements of various audiences.
• Is aware of the best and most efficient ways to complete tasks, with an emphasis on ongoing improvement.
• Considers and weighs the needs of various stakeholders.
• Makes strong claims to win people over and win their commitment.
• Uses and interprets important financial data to help with decision-making in business.
• Arranges and ranks tasks in order to fulfil obligations in line with objectives.
• Any ad hoc tasks or projects that are allocated.
• Employee education and training regarding the QMS and its associated procedures, quality concepts, instruments, and methods, among other things.
• Verify that all licences for products and services are controlled for both new applications and renewals at the Singapore site.
• Allocating funds and managing expenses for initiatives linked to the QMS; managing resources; providing training; paying for third-party audits and certifications; and paying for professional subscriptions.
• Efficiently executes quality protocols for every designated location, adhering to legal, regulatory, and best practices. keeps track of and documents the quality approvals, protocols, and accreditations for the designated locations.
• Functions well even in uncertain situations or when it's unclear how to proceed
• Is aware of the best and most efficient ways to complete tasks, with an emphasis on ongoing improvement.
• Forms alliances and collaborates with others to achieve common goals

Job Requirements:

• At least five years of relevant managerial experience in the marine, aviation, or similar industries are required, along with a degree in engineering or quality assurance, or an equivalent.
• Qualified internal/lead auditor according to ISO9001:2015.
• Passing the CAAS M10/L11/L12 Exam with distinction.
• It will be advantageous to be able to comprehend CMM, especially the illustrated part listing (IPL) and the special equipment and tooling listing.
• Ideally has prior experience communicating with OEMs to expand capabilities.
• Lean, Kaizen, and 5S certification or expertise; or familiarity with standard quality tools and practices.
• Familiarity with pertinent standards and the capacity to learn about the guidelines pertaining to the quality systems unique to the aviation, maritime, and military sectors;
• Hands-on experience in developing, maintaining, and administering quality management systems.
• Understanding of the creation and real-world application of Lean, CI, and other comparable methodologies in the context of engineering, manufacturing, and/or supply chains.
• Capable of inspiring and leading the team with demonstrated managerial abilities and strong leadership.
• Well organised, resourceful, meticulous, and a good team player.
• Able to use Microsoft Office products (such as Word, Excel, PowerPoint, and Outlook) and have a strong internet presence
• Strong interpersonal and written communication abilities.
• The capacity to organise, prioritise, and operate under pressure to meet deadlines while remaining flexible and adaptive to changing circumstances and demands.