Total 4 english language instructor job vacancies in Quality Assurance / Control category in Islandwide

Our client is a private hospital and we are looking to expand our team!

• To collaborate with Education and Training Department, department’s Nurse Managers/Clinician and other healthcare professionals in the development of on-the- job training and nursing-related clinical competencies, Standard Operating Procedures (SOPs) and Work Instructions
• Assist in providing initial and ongoing on-the-job training for nurses in the respective department.
• To perform clinical supervision and support newly employed nurses in the respective department.
• Act as a resource person to nurses on clinical and nursing quality-related matters.
• Enhance professional nursing development in respective department through continuous mentoring, coaching and role modeling.
• To assist Nursing Quality in the management of Nursing Quality issues as to ensure high standards of nursing practice at the respective department.
• To promote a culture of safety, quality and service excellence by constant monitoring of compliances.
• To participate in nursing quality improvement-related projects.
• To participate in physician rounds and collaborate with physicians and other allie healthcare professionals so as to ensure continuity of patient care.
• To ensure correct billing of consumables used for patients.
• To perform other assignments as and when required by the Nurse Manager/Clinician.

Requirements:

• Possess a valid SNB Registered Nurse Practising Certificate.
• Diploma/Degree in Nursing with a strong clinical nursing background.
• Advanced Diploma in Nursing (Orthopedic, Oncology, Med-surg)
• Clinical Instructor certificate is preferred.
• Possess a valid BCLS and AED certificate.
• Minimum 5 years of Clinical experience
• Able to commit to morning and afternoon shifts

Key Responsibilities:

• Training & Supervision:
  Develop and deliver on-the-job training for nurses. Support new nurses with clinical supervision and mentorship.
• Clinical Support:
  Serve as a resource on clinical and quality matters, promoting continuous professional development through coaching and role modeling.
• Quality & Compliance:
  Assist in managing nursing quality issues and ensure adherence to standards and policies. Monitor compliance with safety, quality, and service excellence goals.
• Collaboration:
  Participate in physician rounds and work with healthcare teams to ensure seamless patient care.
• Billing & Administration:
  Ensure proper billing for consumables used in patient care.
• Other Duties:
  Perform additional tasks as assigned by the Nurse Manager/Clinician

Requirement:

• Possess a valid SNB Registered Nurse Practising Certificate.
• Diploma/Degree in Nursing with a strong clinical nursing background.
• Advanced Diploma in Nursing (Orthopedic, Oncology, Med-surg)
• Clinical Instructor certificate is preferred.

Interested candidate who wish to apply for this position, please send in your resume to [email protected]

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

Job Description

• Develop, implement, and evaluate clinical training programs for nursing students and new nurses.
• Collaborate with Nurse Managers / Clinicians on staff development, clinical-based in-service and continuing education
• Develop and implementation of nursing education programs for constant improvements.
• Establish and maintain optimal clinical learning environments for nursing staff and students.
• Assisting Nurse Clinician in daily functions.
• Participate in work improvement projects.
• Ensure compliance to clinical guidelines and SOPs.
• Assist in the clinical audits.
• Assist in the staff performance assessment.
• Ensure reports are submitted on a timely manner.

Requirements:

• Diploma / Degree in Nursing.
• Minimum of 5 years of Clinical experience.
• Possess an Advanced Diploma in Nursing (Orthopaedic, Oncology or Medical Surgical) is an advantage.
• Senior Staff Nurse level preferred.
• Must be registered with SNB.

DID: 62261472

Job Description & Requirements:

The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. The person will be responsible for producing a high-level of market and quality insights, in collaboration with the respective Call Center's Quality Manager and Client Experience PM to drive continuous improvement.

Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

JOB DESCRIPTION

• Perform audits on recorded client interactions and provide evaluation feedback through QMS
• Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library
• Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.

Requirement

• Degree preferred or equivalent practical experience;
• Minimum of 2 years Quality auditing experience in a call center environment
• Has a clear understanding of Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• Multilingual - Fluent in English, Mandarin and Bahasa Indonesi. (speaking and writing)
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast pace environment.
• Strong attention to detail.
• Coaching experience is a plus
• Knowledge of digital advertising is a plus
• Experience in performing Root Cause Analysis/drilldown is a plus