Total 4 Senior Executive human resource manager job vacancies in Quality Assurance / Control category in Singapore

Job Responsibilities:

• Work with Operations team to retrieve documents from source systems.
• Perform data maintenance with accuracy.
• Liaise with stakeholders to obtain additional information where required to ensure customers’ information are updated accurately.
• Ensure standard operating procedures are adhered during processing.
• Ad hoc assignment by Team Lead from time to time.
• Support service improvement initiatives when required

Salary:

• Up to $3,000

Period:

• 6 months contract

Working Hours:

• Monday to Friday, 9.00am to 6.00pm

Location:

• Raffles place

Requirements:

• Diploma holder with working experience in finance industry.
• Strong work ethics, meticulous with an eye for details, good problem-solving skills, and an ability to work independently are traits to succeed in the role.
• Ability to manage tight deadlines.
• Proficient in Microsoft Excel, Words, and macros.
• Team player, detail oriented and strong desire to learn

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Work Location: Labrador Park

Working Hours: Mon to Fri Office Hours

Hourly Salary: up to $2,800 per month

Contract Duration: 2 Months Contract

Job Scope:

• Record mobile service operators’ process for registering new subscribers, via online or face-to-face platforms, e.g., operators’ own shopfronts and retailers’ shopfront. This will include purchasing and registering SIM cards (physical SIM cards or/and eSIMS) and recording each step of the process in chronological order.
• Record mobile service operators’ process for safeguarding the service account of existing subscribers, via online or face-to-face platforms, e.g., operators’ own shopfronts and retailers’ shopfront. This will include requesting for new SIM cards and recording each step of the process in chronological order.
• Assess if there is any preliminary breach of regulatory requirements based on the recorded process. Recommend if further action and investigation are necessary.

Requirements:

• Interest in compliance or enforcement work.
• Good writing and communication skills.
• Able to adapt to different scenarios of service provisioning to test mobile operators’ implementation.
• Stakeholder engagement skills

Kindly email your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

1. Implement and manage surveys to collect customer feedback on service satisfaction.
2. Analyze survey data to identify trends and areas for service quality improvement.
3. Collaborate with teams to develop action plans based on survey findings.
4. Monitor key performance indicators (KPIs) related to service quality and report to management.
5. Conduct root cause analysis of service issues and recommend corrective actions.
6. Evaluate and refine survey methodologies for relevance and effectiveness.
7. Provide guidance and support on service quality to internal teams.
8. Stay updated on industry best practices and trends in service quality management.

General Responsibilities:

• Manage feedback and related administrative tasks.
• Represent the organization in events and committees as required

Requirements:

• Degree, minimum 4 years of experience in customer/client servicing or feedback management role. (Experience in healthcare or hospitality sector is a bonus)
• Excellent writing and interpersonal skills.
• Proficient in Microsoft Office.

Interested applicants, please send in your detailed resume in MS Word format.

We regret only short-listed candidate will be notified.

Registration No: R23119349 / Kasie Tay Xiu Yun / EA Licence No: 12C6253

Job Description:
• Coordinate with stakeholders on resource change requests.
• Create, modify, maintain, block and level load resource calendars promptly and accurately.
• Perform block moves and reschedule patients’ appointments (e.g. when there are urgent changes to doctors’ clinic sessions or templates).
• Inform affected patients on the rescheduled appointment within the established service level and attend to their enquiries/requests professionally.
• Observe excellent customer service and telephone etiquettes.
• Perform service recovery for feedback related to resource movement together with Office of Patient Experience team.
• Be familiarized with resource scheduling workflows, work instructions and quality procedures.
• Assist with UATs during system enhancements.
• Assist to investigate issues related to resource management/modification.
• Assist to compile and prepare reports.
• Participate in improvement projects, training, and development programmed.
• Perform any other duties as assigned.

Job Requirements
• Diploma and above, preferably with at least 2 years’ experience in healthcare, call center or service-related industry.
• Proficient in computer literacy and familiar with Microsoft applications such as Excel.
• Able to work independently in a collaborative manner with diverse range of stakeholders.

Interested and qualified applicants, please send your resume to [email protected]'

Ivy Yong Shi Mei

CEI Registration No.: R2198995

Recruit Express Pte Ltd (EA Licence No.: 99C4599)