Total 4 management job vacancies in Quality Assurance / Control category in D07 Golden Mile, Middle Road

Role:Capability and Quality Management Specialist

JD:

Responsibilities
• Evaluate individual staff performance through regular quality audits to ensure all customer interactions meet professional, quality and compliance guidelines
• Conduct regular call sharing with staff to ensure alignment of best practices and high service standards
• Identifying training and development needs through analysing data to identify areas of improvement
• Conduct thematic reviews examining themes across multiple products, services or processes to identify trends, patterns and common issues
• Supporting in the design of training and development programmes based on the needs of the organization and the individual;
• Supporting in evaluation of training and development programmes;

Requirements
• A recognized degree / Graduate
• Knowledge/working experience of Singapore Insurance is preferred
• Good learning attitude, analytical, problem solving and with good time management skills.
• Excellent interpersonal and communication skills with an ability to write well
• Experience in a customer service environment or related position, preferably in a financial industry
• Must be proficient in English language
• Committed, self-disciplined, Customer Service oriented, able to multitask with an eye for details.
• Ability to work independently, and with high level of initiative in a high pressure and tight timeline environment
• Team worker, works well under pressure and self-driven

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Finance Business Partner (FBP)
  • Work with the SOCI (Schools, Offices, Centres and Institutes) during the review of the annual budgets.
  • Review processes and procedures and work towards improvements and more streamlining between all parties.
  • Address any finance related queries from SOCI (identified group supported).
• Leadership in managing grant agreement and governance
  • Collaboration with ORe (Office of Research) and Schools in the submission of new grant proposals, including cash flow projections and budget phasing for each grant.
  • Ensure administration of grants complied with terms and conditions of the grant agreements.
  • Work with grant administrators to ensure all grants claims and submission are timely and accurate.
  • Manage the inception of projects and ensure closure of projects in a timely manner.
  • Track and monitor the utilisation of grants and highlight projects that under-utilised budgets.
  • Reconcile claim statement to accounting records.
  • Assist grant administrators on their queries (including troubleshooting of system issues).
  • Liaise with grantors on matters related to grants.
  • Lead review of processes towards more efficient and effective procedures and support in UAT on system enhancements.
  • Any other task relating to individual grant or grantor administration.
• Grant Reporting
  • Responsible for periodic reporting and ad-hoc reports for internal reporting.
  • Supervise the Finance Analyst and collaborate with the other OFIN managers
  • Review and approve necessary journals for month-end closing and audit schedules for internal reporting.
  • Analyse the project's expenditure against budget and explain the variance (if any) for internal and external stakeholders.
  • Assist in the submission of claims in grantor-specific portals (e.g. IGMS, [email protected], etc)
  • Generate reports for MOE and other external funders.
  • Support project certification and audits (including liaising with auditors and coordinating the audit).
  • Any other task relating to grant reporting.

• Degree in Accountancy, Business or a related discipline with at least 8 years of relevant experience.
• Self-motivated with ability to work independently.
• Excellent interpersonal and communication skills (both oral and written skills are essential).
• Fast worker with ability to work under pressure to meet tight deadlines.
• Able to work well with people at different levels of the organisation.
• Committed, meticulous, organised and resourceful with positive work attitude.
• Good Microsoft Office application skills.
• Knowledge and hands-on experience in SAP; Experience is system set up with working knowledge of grants module, project module and fund module will be added advantage.
• Familiar with BI tools (e.g. Qlik sense, Power BI, Tableau) will be an added advantage.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Company Description

Safe Harbor Capital Management is a MAS-regulated Fund Management Company located in Singapore. We use a global, multi-strategy investment approach to analyze global markets for investment opportunities and deliver consistent returns to our investors. Our goal is to help our investors achieve their financial goals through a robust risk management framework and ongoing infrastructure improvements.

Role Description

The Associate - Compliance and Operation is a full-time on-site role located in Singapore. The Associate will be responsible for day-to-day compliance and operational tasks, including monitoring regulatory changes, maintaining compliance procedures, interacting with clients, ensuring operational efficiency, and managing relationships with service providers.

Qualifications

• Operations and Analytical Skills
• Interpersonal Skills and Communication
• Customer Service
• Understanding of regulation and compliance requirements
• Familiarity with MAS regulations and other relevant rules and regulations
• Attention to detail
• Ability to work under pressure and meet deadlines
• Bachelor's degree in Finance, Business Administration, or related field

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC (80%)

1. To develop and implement programmes/ activities directed at improving clinical quality and patient safety.

2. To promote, entrench, and communicate the principle and the methodology of continuous improvement in the quality systems and among all healthcare workers. To conduct relevant clinical quality training and review its effectiveness to meet these needs.

3. To facilitate and coordinate the hospital’s Clinical Quality Assurance programmes, including the monitoring of its deliverables as per its annual improvement & safety plan.

4. To assure compliance and is responsible for the maintenance of accredited systems such as Joint Commission International (JCI), including the monitoring and evaluation of the systems compliance through regular surveillance and audit.

5. To facilitate and coordinate the development of clinical pathways for the top DRGs and clinical outcomes in conjunction with the Quality Plan and programmes.

6. Is responsible to implement, monitor, collate, analyse, and generate report of the hospital-wide clinical performance indicators and measures for continuous improvement use.

7. Is responsible to submit timely report as required by external agencies/ regulatory bodies, such as MOH.

(B) GENERAL (20%)

1. Promote clinical quality service programmes and activities in the whole hospital as well as in each department along with the department Heads.

2. Participate in relevant established workgroups, forums and committees to foster and consolidate quality management skills.

3. Participate in continuing education and keeping abreast with the latest developments in the clinical quality management specialty.

4. Commitment to professional growth and development through the ongoing process of formal and informal education.

5. Conduct internal audits and facilitates external audits.